Skilled customer service representative with 2 years of experience in the textile industry. Managed high volume workloads and provided excellent customer service. Communicated effectively with customers to understand their needs and ensure their issues were resolved.

1. TRAN THI NGOC
Address: Binh Duong ward – Di An district – Binh Duong province
Phone: 0988772340. Email: ngocqtk36@gmail.com
Date of birth: 12-April-1990
SUMMARY
Skilled at learning new concepts quickly, working well under high pressure, and
communicating ideas clearly and effectively.
Customer Service staff knowledgeable about textile testing, teamwork, communicate
skill and really hardworking.
Managed a high-volume workload within a deadline-driven environment
HIGHLIGHTS
• Knowledge of textiles industrial testing with 2 years of experience in charge of: Gear
For Sport, Lbrands, GAP, Avenue, Carhartt… program.
• Ability to stay attentive when dealing with customers.
• Clear communication skills aimed at understanding customers’ needs and providing
corresponding services
• Flexibility to work in an ever-changing environment.
• Assertive but polite when it comes to product or service endorsement
• Track record of using tact when handling irate customers
CAREER OBJECTIVE
1-3 years: Set myself up for self-fulfillment; accumulate knowledge in Customer Service
category, especially in textile, footwear, logistic industrial.
4-6 yeas: Senior position.

2. EDUCATION
HO CHI MINH CITY UNIVERSITY OF AGRICULTURE AND FORESTRY
Bachelor of Business Administrator (2010-2014)
I was provided with general knowledge of economy and social after 4 studying years at
university. I attended in English club when I was a student, so that I have more confidence to
communicate with foreigners.
HO CHI MINH CITY UNIVERSITY OF ECONOMIC
Certificate of Completion- Marketing and Sale (March-2014 to Jul-2014)
I was trained sales & marketing knowledge in a short term to have overall skills of
economic field.
EXPERIENCE
Customer Service July – 2014 to May – 2016
Bureau Veritas CPS Viet Nam- Ho Chi Minh- Testing, Inspection and Certification (TIC).
• Work as a bridge between internal technical department and customers to give the
explanation about testing process, advice the improvement for vendor's products.
• Suggest information about a company’s products and services and answer any
corresponding questions put forward by customers.
• Clarify test items: physical test, chemical, washing, Color fastness testing…if any
inquiries from vendors…
• Cooperate with other teams in the lab to ensure test result is delivered on time and
accurately to customers; promptly solve related problems if any…
• Maintain relationship with existing customers, support sales team in getting new
customers to achieve company’s target revenue.
• Support other managers for other tasks: vendor outreach, collect and consolidate
sourcing information to provide client/vendor.
• Support accounting team to chase payment for overdue accounts.
• Contact customers as part of the after sales policy of the company and inquire about
any problems that they may be facing

3. • Minimize number of complaints and complaint escalation rate from vendors.
• Receive and deal feedback, complaints of customers, identify information, work with
related department to solve problem together to make sure vendor's complaints are solved
accordingly and pleasingly.
• Follow up vendor's submissions from the beginning to the end to make sure the issued
reports are met TAT.
• Visit factory with sales team to train merchandisers about making form test, test
process in order to maintain relationship and help test process smoothly and get new business
opportunities.
• Ensure successful New On Board/ Win back customers.
• Offer quotation sales team to train merchandisers about making form test, test process
in order to maintain relationship and help test process smoothly.
SKILLS
Communicating, writing in English fluently and confidently.
Teamwork skills: I am flexibility, negotiation to know how to use group loyalty and
generate trust with colleagues to increase the team's productivity…
Microsoft office: Power point, Word, Excel.
REFERENCE PERSON
Ms Sammy (Luu Huynh Phuong Thuan) – Assistant Manager of Customer Services
Department at Bureau Veritas CPS Viet Nam.
Email: sammy.luu@vn.bureauveritas.com
Mobile: 0989530961
Skype: sammy.luu.cs