TrakEye is an end-to-end solution that provides visibility and intelligence on customers, networks, and field resources to transform broadband operations. It provides single views of customers integrated across systems, smart network mapping, and real-time field insights. This improves customer satisfaction, reduces process latencies, increases productivity by optimizing field agents, saves time on manual tracking, and reduces costs. TrakEye tracks field agents and assets, maps the network, reports and resolves issues, and provides analytics to maximize customer service levels while minimizing maintenance costs. A case study demonstrates how TrakEye automated workflows, provided timely updates and location insights, and increased field technician competency and productivity by 15-20%.