What you will learn: 1. Job skill trends 2. Top tier talent traits 3. How to demonstrate and communicate your top tier skills Industries across the board face the ongoing challenge of engaging top-tier talent for retention. The good news: if you’ve been tapped as top-tier talent, or even “high potential,” you can expect more pay and increased benefits compared to your counterparts. So, what exactly are the traits that employers look for in top-tier individuals? What skills do you need to hone to stand out from your competition? Whether you are job seeking, underemployed, looking to change careers, or satisfying your intellectual curiosity, identify and hone the traits that employers crave in their high potential talent.

1. Accountability in Communication
Why Should You Care…?
With Jane Boutwell
Corporate Learning Leader and Speech
Communications Consultant
Visit our website: Pdxmindshare.com
Follow us on social media: @pdxmindshare
jane@jbcommunications.us

2. Webinar Details
• We love participation! If you have a question,
please ask in the chat. You can send a private
message to Jane or you can send it publicly to
the group.
• If you would like to receive a copy of the
presentation after the webinar, chat
pdxMindshare your email address (in private).
• If you would like to be connected with Jane
after the webinar, email Jane at
jane@jbcommunications.us

3. Accountability in Communication
Why Should You Care…?
Photo Lars Baron/Getty Images

4. By 2020…
55 million job openings
24 million new positions
48% of the new jobs hard & soft intellectual skills
• Communication
• Leadership
• Active Listening
• Analytics
• Administration

5. 25 million Job Postings

6. Top Characteristics of Low Performers

7. “Accountability is about delivering on
a commitment.” -Peter Bregman
Photo: Shutterstock

8. Communicate Clearly:
1. Expectations
2. Capability
3. Measurement
4. Feedback
5. Consequences
HBR: The right way to hold people accountable

9. 1. Clear Expectations

10. 2. Clear Capability

11. 3. Clear Measurement
Start
Finish
Week 1 Week 3Week 2 Week 4

12. 4. Clear Feedback

13. 5. Clear Consequences

14. Accountability in WHAT you say…
Clear
Concise
Concrete
CorrectCoherent
Complete
Courteous
The 7 C’s

15. Consistency in Communication
W O R D S +

16. Verbal & Nonverbal Communication
Verbal
7%
Visual
55%
Aural
38%
Verbal Visual Aural

17. Accountability in HOW you say it…
8 Major nonverbal behaviors

18. Nonverbal: Facial
NYC Data Science Academy

19. Nonverbal: Gestures
gotoresearch

20. Nonverbal: Eye Gaze
Pinterest

21. Nonverbal: Paralinguistics

23. Nonverbal: Body Language & Posture
Keller Influence Indicator

24. Nonverbal: Haptics
Source: Mother how

25. Nonverbal: Appearance

26. Nonverbal: Proxemics

27. Accountability in what you WRITE…

28. Accountability in what you WRITE…

29. The art of communication is the
language of leadership.
James Humes

30. Jane Boutwell
jane@jbcommunications.us
Thank You!

31. Thank You
You will receive a copy of the presentation after the webinar.
If you are interested in becoming a speaker for pdxMindShare
or our sponsorships, email Paris at paris@anvilmedia.com for
more details.
As proud supporters of this year’s Digital Summit
Portland Conference we teamed up to offer
pdxMindshare members a $50 discount code [MIND50]
on registration!
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