Delivery drivers face all kinds of hazards on the road - traffic, narrow streets, distractions, pedestrians - but they typically receive little to no training. Our recent presentation at Home Delivery World shares practical tips to train better drivers.

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From First Mile to Last Mile:
The Hazards Your Drivers Face and What to
Do About It
Laura McMillan, VP, Instructional Technologies
laura@instructiontech.net

2. • The Problem
• Causes > Solutions
• Case Studies
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From First Mile to Last Mile

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Survey Question
How does your company leadership view driver training?
Cost
or
Investment

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Did You Know?
About _________ people are injured each year in truck collisions.
(Truckaccidents.org, 2019)
Over 60% of fatal crashes happen between 0600-1800. T or F? (FMCSA,
2016)
_____% of non-fatal crashes involving trucks occur on weekdays. (FMCSA,
2016)
The average distance in “last mile” deliveries is ________ miles. (ATRI,
2018)

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Omni-Channel

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Top 5 Incidents
Incident Causes
Rear end collisions • Following too close
• Distracted driving
Speeding • Driving too fast for conditions
• Hazard identification
Hit fixed object • Space management
• Right turns
• Parking lots
• Backing
• Distracted driving
Slips, trips and falls • Distractions
• Hazard awareness
Improper lane change/side swipe • Speed and space management
• Distracted driving
• Driver communication
• Hazard awareness

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Solutions
Recruiting/selection:
 MVR check
 Consider ‘last mile’ behavioral assessment
Onboarding:
 Mirror setting station
 Extra time on range: backing and parking exercises
 Comprehensive defensive driving review (training and evaluation)
 Policies and pledges (cell phone use,
Existing Fleet:
 Backing and Docking Clinic (0-90 day, CLB > CLA, >5 yr tenure)
 Skill check/Ride along (assess defensive driving, use of seatbelts)
 Document and communicate known safety hazards at DCs and client locations
 Sustainment training focusing on key incidents (monthly, quarterly)

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MVR (looks back at past behavior)
• ATRI predictive data on (https://atri-online.org/2018/07/31/predicting-truck-crash-involvement-
2018-update/)
• Top violations/citations that increase likelihood of crash: Reckless driving violation, failure to
yield right of way, failure to keep in proper lane, failure to signal, past crash, erratic lane change.
Behavior Assessment (compares against successful drivers)
• What are the behaviors, core values and qualities that make top performers perform?
• JOBehaviors tested >100K CDL holder
• ~500 behaviors identified
• 100 choice assessment that uses ‘forced response’ 2‘socially desirable’ options.
• 5 star code--1-2 stars low, 3-5 stars possess the behaviors of top performers
MVRs and Behavior Assessment

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 Maintains self-control in difficult or stressful situations.
 Stays patient at all times.
 Keeps word and does what is promised.
 Comes to work well rested.
 Effectively communicates and interacts with law
enforcement officials.
 Effectively communicates with customer.
How many of the above behaviors are technical?
Are You A 5 Star Driver?

12. Problem: Out of route, delayed deliveries. High driver turnover.
Solution—Recruitment based on MVR and use of JOBehavior assessment
tool.
Results: 25% improvement in on time deliveries. 48% reduction in injury
claims. Reduction in turnover.
Case Study: AMX
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Training
Mirror
Setting
Pre-trip
inspections
Space
management
Speed
management
Scanning
for
Hazards
Communicating
with others
Lane Changes
/ Intersections
Distracted
driving
Fatigue
management
Avoiding Fixed
objects / Close
quarters
Adverse
Conditions /
Emergency
maneuvers
What Should a Driver Safety
Training Program Include?

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Training
Range course
Online and mobile training

15. Problem: High frequency crashes (backing, CQM) 0-90 day hires
and a pattern of crash severity at 6 year tenure
Solution—(New Hire) Created a “driver finishing” program 5 days.
(all CQM maneuvers). Identified ‘at risk’ tenured drivers (crash or
not). Initiated a “checkpoint” meeting with ‘at risk’
Results: Reduced backing incidents by an astonishing 80%.
Case Study: Averitt Express
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16. Scores Fall as Training Increases
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