#Techinician #Mobile Worker #Workforce Management #Shift Management #Field Service https://www.youtube.com/watch?v=EPOL38-BXzU&feature=youtu.be

1. FIELDSERVICE
LIGHTNING
Created by LeVanThiep
Created Date 2021/3/13

2. What Is Field
Service?
According to the Oxford English dictionary, the term field service has
its origins in 16th century military jargon.Though this century’s
technicians might be armed for problem-solving with a set of tactics
and maneuvers, field services now refer to so much more.We can
actually separate field services into four distinct categories.
 Repair
 Maintenance
 Installation and commissioning
 Business consultation

3. Emerging
MarketTrends

4. Challenges
and KPIs in
the Field
Service Sector
 Real-time world
 Predictive and preventive maintenance
 Powered by IoT
 Customer Satisfaction

5. WhoAre the
FieldService
Players?

6. What Makes
FieldService
Lightning
Special?
1.Core Field Service Lightning features
2.Scheduling and optimization from a managed package
3.A mobile app for your mobile workforce
4.Object Model

7. Core Field
Service
Lightning
features

8. Data Model

9. Demonstration
 Create Service Territories
 Create Operating Hours
 Create Work Types and Skills
 Create Service Resources
 Create Dispatchers and Agents
 Create Case, Work order, SA

10. THANKS FORYOURATTENTION!