1. Donna McCardle
53, Derby Avenue, Acklam, Middlesbrough, TS5 6LS
Mobile 07856109724
e-mail xdonloux@hotmail.co.uk
Personal Profile:
I am a self motivated, hardworking and enthusiastic person with a positive attitude. I
maintain high personal standards and have the ability to plan and organise my work.
I am also an outgoing and friendly person, throughout my career I have had a great
deal of experience with internal/external customers of all ages and backgrounds. I
have excellent communication skills listening/dealing effectively to customer queries,
requests, problems and I work well as part of a team, and also able to use my own
judgement.
I feel rewarded helping people, knowing I have helped make things happen for them.
Work related Qualifications & Training
NVQ - Health & Social Care Level 3 DATE
Safe Handling of Medicines Level 2 DATE
Infection Control Awareness DATE
Food Safety in Catering Level 3 DATE
Emergency First Aid at Work DATE
Moving & Handling (1 day) course DATE
Induction Programme for Care Workers 6 credits Level 2 DATE
Education
Hall Garth Secondary School 1995-2000
4 GCSE’s including English, Mathematics and Science 2000
Present Employment:
St Judes Residential Care Home
Mental Health Support worker Sept 2011 - Present
As part of my job role I work one to one with a service user, enabling them to take
part in day to day living and recreation; this can include planning a nutritional
balanced diet, assisting with housekeeping of bedroom and looking after their
possessions and clothing. I help with their personal care and making sure they have
taken any medication required. I also take the service user out into the community to
enable them to mix with other people and deal with finances which includes learning
how shop for items and use money. Other activities include going swimming or
visiting restaurants after completing risk assessments on the activity. As part of my
job role I am also responsible for my own and others health and safety completing
risk assessments on activities the s/user may want to complete, deal with telephone
calls regarding the service user and complete their care plans, completing daily
check on electrical equipment and food storage temperatures.
Donna McCardle
July 2013

2. Past Employment:
Red Rose Public House
Bar Manager June 2006 - March 2008
Duties included running a busy bar, providing excellent customer service dealing with
queries requests and complaints, marketing of products and events. Serving
alcoholic refreshments. Supervising and training other team members, creating the
weekly rota, interviewing and hiring staff, operating and cashing up electronic tills at
the end of shift and as a key holder opening and closing premises.
Allied Health Care Middlesbrough
Trainee Care Assistant Jan 2006 - Jul 2006
Duties included providing personal care to service users which included assisting
with getting out of bed and dressing/undressing, washing, bathing and assisting with
toileting when necessary, talking to service users and participating with them in
various activities such as reading,writing, hobbies and recreation. I also performed
housekeeping duties which included making beds, tidying rooms, light cleaning and
bathrooms duties.
Middlesbrough Council
Domestic Assistant Trainee Care Assistant Jun 2005 - Sept 2006
Duties included general cleaning, cleaning public areas and maintaining a high
standard of cleanliness throughout. Completing a daily risk assessment on the areas
I cleaned which included reporting any damage found to soft furnishings, paint work
and structure of the building. Adhering to all relevant COSHH regulations for
chemicals used and stored on site. Also completing any other duties requested
relevant to my job role.
Chris’s Barbers Middlesbrough
General Assistant Feb 2003 – March 2004
Duties included working on Reception meeting and greeting customers, booking
appointments, dealing with customers requests, queries, problems and complaints
face to face or via phone, cash handling, general cleaning duties following COSHH
regulations .
Hobbies & Interests
I enjoy reading, and spending time with family and friends
References
Available upon request
Donna McCardle
July 2013