1. LEVI D. WEST
5 West Broad Street Apt 1A Richmond, VA 23220 ▪ Cell (757) 775-7792 ▪ LeviWestCMT@outlook.com
PROFESSIONAL SUMMARY
 Experienced Massage Therapist in the techniques of Swedish, Sports, & Stone Massage, Shiatsu, Deep Tissue, Side Line &
other complementary modalities.
 Knowledgeable in the subject matters of Anatomy & Physiology, Kinesiology, Myology, Pathology, & Clinical Assessment.
 Abilities also include extensive experience in leadership, customer service, associate training, & senior management
representation to junior employees.
 Adept in clinic office management with records & file management, program management, data entry, typing 50 wpm,
information technology, exceptional customer service skills.
 Great ability in assessing clients physical condition and planning a session to maximize results.
 Excellent in engaging clients & able to draw out necessary information to enhance the massage session.
 Comfortable educating clients about the benefits of massage therapy & how it will improve their specific mind & body
condition.
 Able to support the upper management to keep shift operations running smoothly. Also able to assist the management in
coaching and developing other retail employees in driving guest service.
 Great team player keeping a proficient & fun work environment with other employees.
 Can up to three employees or more, maintaining a store from open to close ensuring a great customer experience.
 Management of employee time sheets, daily sales reports & edit reports keeping store owner updated on all store activity.
 Have helped keep Cracker Barrel in Black throughout the year by maintaining a 30% conversion, 3% UPT, $11.47 ADS, &
18% Conversion or higher. Keep track of sale forecasts for the day & week.
 As building manager, preserves the cleanliness and functionality of club exercise equipment, tanning bed, and building
facilities, ensuring a safe and exceptional workout environment.
 Excellent personal and intrapersonal skills with co-works & clients; great ability to multitask without loss of quality of work.
 Proficient in the Microsoft Office Suite, and knowledgeable in various software programs to include Counter Point,
OrangHRM, & various POS system software.
 Exceptional business management skills utilized in managing the development, documentation, and sales of product-lines
from cradle-to-grave.
 Craft scents to create customized personal bath, body, home fragrances & products, utilizing over 300 varying pure essential &
fragrant oils.
EDUCATION
Bachelor of Business Administration in Health Services Administration Expected Graduation: August 2016
Strayer University, Newport News, VA
Associate of Occupational Science in Massage Therapy September 2013
Centura College, Newport News, VA Summa Cum Laude
CERTIFICATIONS & AWARDS
Massage & Bodywork State Certification April 2014
State of Virginia’s Board of Nursing (0019012535)
Physical Therapy Aid Certification March 2014
TUV SUD America (ExpertRating ISO 9001:2008 Certified)
Adult/Child/Infant CPR Certification March 2014
eCPRcertification.com
Massage & Bodywork Licensing Examination (MBLEx) October 2013
State of Virginia
National Technical Honor Society October 2012
Centura College, Newport News, VA
Richard E. McLeod Memorial Award (For High Academic Achievement) June 2014
Centura College, Newport News, VA

2. EMPLOYMENT
Massage Therapist November 2014 – Present
James Center YMCA Richmond, VA
Massage Therapist September 2014 – January 2015
Affordable Spa Services Richmond, VA
Fitness Consultant March 2014 – Sept 2014
Onelife Fitness Newport News, VA
Massage Therapist October 2013 – September 2014
Sani e Felici Therapeutic Massage & Bodywork Newport News, VA
Scent Crafter, Sales Representative & Website Maintainer April 2013 – Sept 2014
Bö Essentials Newport News, VA
Shift Leader & Merchandise Handler March 2010 – April 2014
Cracker Barrel Old Country Store Hampton, VA
Store Manager April 2006 – September 2008
Lady of the Lake, Inc. Vista, CA
EXTERNSHIP & VOLUNTEER EXPERIENCE
Centura College Student Clinic Manager August 2013 – October 2013
Centura College, Newport News, VA
 Utilized knowledge of various treatments, therapies, & services within the student massage clinic to treat a variety of injuries
& perform general relaxation & stress management. Able to multitask to ensure excellence in clinic office & clinic.
 Scheduled appointments for, assessed, & treated over 25 massage clients, creating a viable treatment plan for each. Excellent
telephone & in-person customer service skills, providing professional rapport with clients.
 Coordinated with clinic supervisor & performed daily clinical & administrative duties as necessary, to include proper
sanitation procedures, office organization, & records management.
Student Massage Open House Volunteer September 2012 & June 2013
Centura College, Newport News, VA
 Performed chair massages, hand massages, paraffin wax, & energy-work on prospective students & community members.
Student Council Member July 2012 – March 2013
Centura College, Newport News, VA
 Participated in ongoing monthly meetings, help schedule student events & fundraisers.