The document discusses three game changing trends in responding to emergencies: a user-centric approach, IP communications, and cloud technology. It outlines France's plan to launch the NexSIS initiative to create a digital hub and unified communication platform to better connect citizens, emergency call takers, first responders, and authorities. This will help modernize France's fragmented 112 system to handle different communication modes like voice, text, images and video from both mobile phones and the internet.

1. Préfet Guillaume Lambert
EENA Conference 2019
Citizens' needs, cloud and IP
technology are the game
changing trends in responding
to emergencies

2. The technologies used by the PSAPs and those used
by the population have become disconnected
1960 1970 1980 1995 2005 2008 2015
Wireless
Voice call
Land line
voice call
Voice over IP, images,
video, text, telematics,
IoT

3. Huge challenges for emergency services
Data driven
approach
Connected and
digital citizens
Interoperability => sharing critical
information and data
A triple change is to be negotiated by the PSAPs
in the way to respond to emergencies

4. France is also facing these three challenges
➢112 system designed for landline voice calls (only voice call handling
capabilities) when more and more emergency calls are from mobile
phones
➢ Unable to easily accomodate new communications mode
➢ 13 emergency numbers in France
➢ Over 400 PSAPs for the four main emergency numbers.
112 in France :
a fragmented and aging organization

5. A new system to meet these challenges
In order to avoid significant re-engineering and modifications in hundred of 112 systems
and Public Safety Answering Points (PSAPs) across France a new vision was needed.
In 2017 the French government made the decision to launch the NexSIS initiative.
Multimedia digital platform
PSAPPSAPPSAPPSAP

6. To be successful, this transformation must be based
on three key elements
Data driven
approach
Connected and
digital citizens
Interoperability => sharing critical
information and data
Citizen’s needs IP communication Cloud technology

7. Game changing trend 1 :
user-centric approach
Get precise location
Recognize number
Make better use of existing data
Enable full
communication
Give notice of rescue ETA
Give access
Use volunteers
nearby
Integrate social media

8. Game changing trend 2 :
IP communications
IP communications enable to switch from emergency phone calls
to emergency multimedia communications
➢ Support voice, images, video, real time text (RTT)
➢ Visualization of sensors data transmitted over SIP
➢ Real time location of the caller
IP communications relie on the use of SIP and RTP protocols :
➢ RTP allowing streaming media
➢ SIP initializing session between several users and allowing the exchange of data

9. Game changing trend 2 :
IP communications
To achieve this goal, NexSIS will use a unified communication platform with
open source components :
➢ Total conversation allows a
combination of audio, RTT, images
and video enhancing situation
awareness.
➢ Support for disabled people.
➢ Ability to use sensor data (smart
cities, eHealth, wearables of first
responders).

10. Game changing trend 2 :
IP communications
To achieve this goal, NexSIS will set a NG 112 compliant ESInet (emergency services IP
network) :
➢ Communications are no longer
routed to a PSAP but to the ESInet.
➢ Intelligent routing functions connect
citizens with PSAPs appropriate to
their situation.
➢ The ESInet allows calls to 112 both
from the internet (webRTC phones,
chat) and from the telephone
networks.

11. Game changing trend 3 :
Cloud technology
NexSIS applications take advantage of being hosted in the private cloud of the French
ministry of interior :
➢ Through the cloud, citizens, first responders and PSAPs benefit from a set of
webised services, allowing mobile access to various applications.
➢ Private cloud hosting of these services provides a common and secured
application environment for all operators greatly facilitating the mutual
assistance or the resumption of activities between PSAPs.
➢ With dynamic provisioning, cloud resources are deployed flexibly to instantly
match the activity level of the PSAPs.

12. A digital hub delivering user centric services for
emergency management
Integration platform & unified communication
First responders AuthoritiesPopulation Public safety services
A service architecture
112 Call takers
Apps Total conversation Mobility tools Real time visionInteroperability

13. Connecting actors through technology to better
manage emergency situations
Population 112 Call takers Responders Authorities
Up to date IP services
Simplification
Automatic location
Analysis of data before picking
Decision support
tools
AI to enhance and speed up
relevant dispatch
Mobility tools
Enhanced situation
awareness
Permanent and
direct reporting
Real time
assessment

14. guillaume.lambert@interieur.gouv.fr