Session on: Supporting call-takers/dispatchers
decision making and situational awareness
Chair: Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom
An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better!
Amir Elichai, Founder and CEO, Carbyne & Tyrell Morris, Executive Director, Orleans Parish Communication District – Cloud Call Management that Meets Your Community's Expectations.
An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better!
Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom
Technology, telehealth, and more appropriately aligned patient navigation can help emergency medical services to be more efficient. Also, how can we get better use of Automatic External Defibrillators (AEDs) using new technologies? How can we inform citizens about where to find an AED and how to use it? You will hear from experts on these matters in this session.
Chair: Dieter Nuessler, Vice President, EENA
Amir Elichai, Founder and CEO, Carbyne & Tyrell Morris, Executive Director, Orleans Parish Communication District – Cloud Call Management that Meets Your Community's Expectations.
An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better!
Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom
Technology, telehealth, and more appropriately aligned patient navigation can help emergency medical services to be more efficient. Also, how can we get better use of Automatic External Defibrillators (AEDs) using new technologies? How can we inform citizens about where to find an AED and how to use it? You will hear from experts on these matters in this session.
Chair: Dieter Nuessler, Vice President, EENA
Disasters and weather-related emergencies are frequent occurrences, often with devastating results. But can the emergency services and response organisations cope better and if so how? In this session we heard interesting approaches to the handling of such events and the sharing of lessons learned.
In 3 years, Advanced Mobile Location has brought considerable improvements to public safety. In this panel, experts will discuss the latest updates and the future improvements of the technology.
Chair: Christoph Kautz, Deputy Head, Unit Galileo and EGNOS – Applications, security, international cooperation, European Commission
Cities and emergency services need to better understand emerging technologies, which represent a novel way to tackle potential threats and incidents in urban spaces. This session will highlight concrete examples of how strengthened resilience of public spaces could be enabled.
Chair: Mladen Vratonjic, Vice President, EENA
Session on: Supporting call-takers/dispatchers
decision making and situational awareness
Chair: Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom
An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better!
In this session, a public authority having deployed a state-wide Next Generation emergency calls handling systems will share its experience with us. What will happen in Europe? EENA will share its plan to move forward with the deployment of NG112.
Chair: Chantal Bonardi, Technical Officer, Special Committee (SC) on Emergency Communications (EMTEL), European Telecommunications Standards Institute (ETSI)
Providing warnings and alerts to citizens before an impending disaster in a timely manner is a key objective that is shared by many stakeholders. In this session experts in the area provided an update on the very latest technology and practices that are being used all over the world.
PEMEA from a Concept to Reality
Examples of Pan-European Mobile Emergency App Architecture implementations
Matteo Galliani, Product Manager, Beta80 and Bertrand Casse, Director of Public Affairs, Deveryware –
Cities and emergency services need to better understand emerging technologies, which represent a novel way to tackle potential threats and incidents in urban spaces. This session will highlight concrete examples of how strengthened resilience of public spaces could be enabled.
Chair: Mladen Vratonjic, Vice President, EENA
Key takeaways from GET Connected 2020, a virtual mini-conference on the Internet of Everything co-organised by the Irish Institute of Digital Business (IIDB) and DCU Business School
Disasters and weather-related emergencies are frequent occurrences, often with devastating results. But can the emergency services and response organisations cope better and if so how? In this session we heard interesting approaches to the handling of such events and the sharing of lessons learned.
In 3 years, Advanced Mobile Location has brought considerable improvements to public safety. In this panel, experts will discuss the latest updates and the future improvements of the technology.
Chair: Christoph Kautz, Deputy Head, Unit Galileo and EGNOS – Applications, security, international cooperation, European Commission
Cities and emergency services need to better understand emerging technologies, which represent a novel way to tackle potential threats and incidents in urban spaces. This session will highlight concrete examples of how strengthened resilience of public spaces could be enabled.
Chair: Mladen Vratonjic, Vice President, EENA
Session on: Supporting call-takers/dispatchers
decision making and situational awareness
Chair: Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom
An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better!
In this session, a public authority having deployed a state-wide Next Generation emergency calls handling systems will share its experience with us. What will happen in Europe? EENA will share its plan to move forward with the deployment of NG112.
Chair: Chantal Bonardi, Technical Officer, Special Committee (SC) on Emergency Communications (EMTEL), European Telecommunications Standards Institute (ETSI)
Providing warnings and alerts to citizens before an impending disaster in a timely manner is a key objective that is shared by many stakeholders. In this session experts in the area provided an update on the very latest technology and practices that are being used all over the world.
PEMEA from a Concept to Reality
Examples of Pan-European Mobile Emergency App Architecture implementations
Matteo Galliani, Product Manager, Beta80 and Bertrand Casse, Director of Public Affairs, Deveryware –
Cities and emergency services need to better understand emerging technologies, which represent a novel way to tackle potential threats and incidents in urban spaces. This session will highlight concrete examples of how strengthened resilience of public spaces could be enabled.
Chair: Mladen Vratonjic, Vice President, EENA
Key takeaways from GET Connected 2020, a virtual mini-conference on the Internet of Everything co-organised by the Irish Institute of Digital Business (IIDB) and DCU Business School
How to keep your IT environment secure using IAM while deploying BYOD and mobile
presentation delivered at the BYOD and Mobility Forum, London on 26 March 2014
Internet of Things will generate ample of value to business in coming years, visit http://www.softwebsolutions.com/trends/internet-of-things/internet-of-things-applications.html for more details.
Created to reduce the number of collisions and deaths caused by driving distractions and impairment, NNID brings patented technology, never before used, to bring safer driving closer.
While:
- Existing phone Apps for driver use have good intentions.
- Legislation is a herald of need and tries to force compliance.
None of that is working!
Apps, Legislation and Enforcement have not provided the societal force nor usability to deliver individual change and seem not to be making any progress toward saving many thousands of lives.
Safer Driving and Safer Roads -
Achieving personal behavioural change is complicated. Bringing High-Tech creates a network firewall to cell phones with no need for Apps. Now NNID is bringing that capability, it sets highly distracting Apps beyond reach and others; qualified as safest provide driving and travel aids for commuters, travelers, first responders and just to safely keep in touch with the family and the office.
Change starts with awareness, not prohibition.
NNID is looking for your contribution of energy, effort, relationship, outreach or donation. We are focused on:
Bringing awareness by empowering TV and Radio to talk about cell phone use in real time during their traffic reports.
Giving people their own personal and private feedback on their cellphone use while driving.
Providing an App-independent way, automated on the cell phone network, to anonymously provide the individual feedback.
Work with App and vehicle display developers to reduce distraction and provide needed best practices and consistency.
Getting everyone's attention and generating more interest in drastically reducing distracted driving behaviors is our first goal.
Your involvement and donation will make that happen.
AllSeen Alliance members EnOcean Alliance, Insteon, Heaven Fresh Canada and Muzzley hosted a roundtable panel discussion at Mobile World Congress 2015.
Panelists: Eduardo Pinheiro, Muzzley
Graham Martin, EnOcean Alliance
Joe Gerber, Insteon
Imran Bashir, Heaven Fresh Canada Inc.
To view recording of this webinar please use the below URL:
http://wso2.com/library/webinars/2015/09/successful-industrial-iot-patterns/
By seeding Internet of Things devices and interconnecting the edge to Cloud services, teams create an opportunity to increase customer satisfaction, enhance customer loyalty, and more adeptly fulfill customer needs. By enabling your organization to intimately understand the end user experience, product limitations, and usage patterns, IoT and M2M helps you intelligently realize more efficient business processes, optimize product design, and reshape business models.
In this webinar, John Mathon will share insights into how enterprise organizations are extending their architecture, DevOps processes, and security policies to overcome today's IoT and M2M challenges and seize opportunity right now.
GLM Institute have its own electronic training Lab where students can interface with every single live unit for practical, Electronic Security is a Global necessity and accordingly there are numerous open doors identified with this field. India has a populace of 120 crores which is perpetually expanding and the greatest populace today is the adolescent which is a decent sign for India. This age assemble should be prepared, prepped to get open doors.
This deck presents some basic concepts of IoT and some more advanced concepts, reviews the current market players and future of IoT as well as the key ingredients and architecture for success.
Cloud computing is being adopted rapidly today, fueled by the explosion in mobile devices. The car is the third-fastest-growing mobile 'device'. Mandated use of the Cloud by the American government is pushing even faster growth. The shift to electric vehicles adds even more urgency. Here is a view of how the car is becoming a moving information transceiver for the Cloud...a mobile sensor that feeds the Cloud. See also some work on a First Responder Test-Bed in Canada
The New Era of Public Safety Records Management: Dynamic talks Chicago 9/24/2019Grid Dynamics
For businesses large and small, cloud-based software platforms are breaking down data siloes between teams, adding new capabilities, and boosting efficiency. While not known as early adopters, there's a compelling case for public safety to do the same. In this session, we'll explore how a comprehensive records and evidence platform can simplify operations and streamline data management and access, securely and responsibly. We'll also highlight the role of artificial intelligence, and how it can help agencies respond more quickly and improve outcomes.
Markus Bornheim, International Practice Lead Public Safety & Emergency Services, Avaya – Automated drone services with real-time communication and collaboration experience
Kirk Arthur and Chad Wallace, Worldwide Public Safety & Justice, Microsoft Corporation – Improving Urban Safety through innovative technologies and new operational models
In this keynote session, a representative from the European Commission will present the European legislation affecting emergency communications and aspects of its implementation.
Gyula Bara, Policy Officer, European Commission
The high-level performance of frontline professionals is crucial but this becomes increasingly difficult during a long-term crisis with no replacements for personnel and no end in sight. It is essential to think and act differently, working strategically and actively with recovery. We will hear how a team turned a Swedish military concept and experiences from working in conflict zones into a civilian toolbox. The practical techniques were applied in Intensive Care Units managing the COVID-19 pandemic.
• Magdalena Robertsson Lind, Expert in crisis management and resilience, Co-founder of Metis Services
• Håkan Kalzén, Managing Director, Anaesthesia and Intensive Care Clinic Södertälje Hospital, Stockholm, Sweden
Search & Rescue and Missing Persons’ investigations often come to a standstill due to lack of information. How can technology change that? Robert Sell will explore the answer. We will hear how crowdsourced OSINT can be successfully used by emergency services and law enforcement, providing lifesaving information to fill the gaps and bring loved ones back to their families.
Robert Sell, OSINT expert and Founder, Trace Labs
In this session, NENA’s representatives will present how the security of 911 and NG911 services is now considered a priority in the United States. The speakers will explore the ecosystem of security agencies, as well as training and possible funding schemes that are in place or possible legislative efforts that would protect first responders’ agencies – the first point of contact for safety and security.
• Brian Fontes, CEO, NENA: The 9-1-1 Association, USA
• Brandon Abley, Director of Technology, NENA: The 9-1-1 Association, USA
Michael Kelly, Head of Operations, and Ciaran Moynihan, Systems Architect, Emergency Call Answering Service (ECAS), BT Ireland - Remote call-taking as a response to COVID-19
Pablo Gomez, Mass Notification Systems Strategic Marketing Director, Genasys – Multi-channel public warnings adding value in combination to evacuation management solutions
Michael Sargeant, Senior Manager, Public Warning, Everbridge, and Manuel Cornelisse, Chief Sales Officer, one2many, an Everbridge company – Everbridge & one2many – Pioneering Next Generation Public Warning
Amélie Grangeat, Head of Product Public Warning System, and Alessandro Lazari, Senior Key Account Manager, F24 - The F24 Multi-channel Public Warning System: Warn everyone, everywhere, anytime
Björn Skoglund, Operations Specialist on 112 and Crisis Management, SOS Alarm, Sweden – How non-emergency numbers can really help emergency services - The examples of 11313, 11414 and 1177 in Sweden
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
Getting started with Amazon Bedrock Studio and Control Tower
EENA2019: Track1 session1 _IoT into the PSAP; overwhelmed yet?_Brett Whitney
1. IoT in the PSAP,
Overwhelmed yet?
Brett Whitney
VP Global Business Development
IoT in the PSAP,
Overwhelmed yet?
2. NG112 Call Handling.
Built for Tomorrow.
Delivered Today
● Cloud-based
● Supported by a Global infrastructure
● AI-enriched & automation enhanced
● Advanced IP Communication features
● Standards-based, IoT interoperability
● Reduces time to dispatch by 65%
Carbyne is a global leader in public
safety technology. Our next generation
112 cloud-based call handling platform
is:
3. Common perceptions
● Text
● Better Location
● Ability to receive photos
● Resilient
How Carbyne views NG112
● Baby monitor detects troubling breathing pattern,
alerts 911
● AI-enhanced automation pulls in the baby’s medical
history:
● Establishes 112 call between telecommunicator
and parents
● Platform dispatches resources automatically
● Texts initial treatment instructions to the parents
● Alerts are triggered within the house to wake the
family
What is NG112?
All this happens before anyone has woken up in the
house. THIS IS CARBYNE!
5. Original Design
Passive. Telecommunicators wait for voice-initiated
calls
Incidents are categorized by type
Responders are dispatched to manage incidents
Needs of the Future
Active, Strategic Response Center for Public Safety &
Health with Situational Awareness to protect First
Responders
Forecasting incidents before they occur
Responders dispatched without a human-initiated call
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6. Challenges to Transition
IoT information is beginning to increase exponentially. Smart
Cities data and response capabilities are growing, regardless if
you are listening.
When IoT information starts to come into your PSAP will it
become a flood of useless, overwhelming information, or will you
be able to manage it well?
8. A Model for Adoption - People
Start talking with staff - Telecommunicators, Trainers, First Responders - about the IoT
now. Get engagement. Hear their concerns and ensure they are addressed.
Automation-enhanced response does not remove the need for a telecommunicator.
Automation-enhanced response and IoT will increase the volume of incidents
reported, and improve the effectiveness of response.
CHANGE - even good change - is mentally draining.
Call-taking is mentally draining.
Ensure that people are supported.
9. A Model for Adoption - Technology
Evaluate sensors for incremental acceleration of automation
Phase I: Single sensors informing of single problems
Phase II: Sensor communities indicating a problem with situational awareness
Phase III: AI with Sensors identifying incidents before they occur
FIRST STEPS WITH TECHNOLOGY
10. IoT Considerations for Cities
Phase I: Traffic Camera activated by a 1-1-2 call permits Public Safety to see the incident
Phase II: Sensor communities collaborate to identify dangerous flooding that will impact
road conditions
Phase III: AI identifies traffic congestion adjusting road and rail traffic to preempt traffic
accidents, dispatching resources
11. IoT Considerations for individuals
Phase I: Sensors inform Public Safety of an individual’s medical
emergency
Phase II: Multiple individuals’ sensors collaborate to identify a gas
plume affecting a neighborhood
Phase III: AI identifies an individual, incoherent and experiencing
medical issues dispatching drone-based defibrillator and EMS
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