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Tangga Kekaryaan
Pramuwisata & Pramuwidya
Berbasis Kompetensi Kerja
Nasional Indonesia
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CERTIFICATE LEVELS
Level 1
Unskilled jobs at entry level.
a) Be capable of performing simple and/or repeated tasks;
b) Understand and have a basic knowledge about a narrowed scope of operation in
some occupational aspects, be able to apply some certain knowledge to work
performance;
c) Be able to receive, take note and transfer the information at request, be partially
responsible for their own work results and products.
Level 2
Semi-skilled jobs.
a) Be capable of performing simple, repeated works and some complicated works in
a variety of situations, but guidance is needed;
b) Understand and have a basic knowledge about the occupational operations; be
able to apply some professional knowledge and introduce some measures to deal
with regular issues in work performance;

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c) Be capable of considering, estimating and explaining information; be capable for
working in groups, working independently in some cases and taking a significant
responsibility for their own work results and products.
Level 3
Technical skilled jobs/supervisor or team leader.
a) Be capable for completing largely complicated tasks, various optional tasks and
be capable of working independently without guidance;
b) Understand and have a basic knowledge about the basic theory and professional
knowledge of the relevant occupation; be capable of application of professional
knowledge and be able to perceive and use the knowledge for solving regular
problems in various circumstances;
c) Be able to perceive, analyse and appraise information from many different
sources; be able to guide other members in the teams/groups; be responsible for
their own work results and products in terms of quality according to the regulations
and take a partial responsibility for the work results and products produced by
other group/team members.
Level 4
First line manager positions/skilled technician.
a) Be capable for accomplishing most complicated tasks, highly optional tasks in
various circumstances and be capable for working independently with high
autonomy;
b) Understand and have a broad knowledge about the basic theory, relatively deep
professional knowledge in some areas of the occupation; be able to transfer and
apply the knowledge and skills in a creative manner for solving complicated
technical problems in various circumstances;
c) Obtain the know-how to analyse, appraise the information and make use of the
results for making opinions and recommendations for the management and
research purposes; be capable of managing and handling the team/group in the
work process; be self-responsible for their own work results and products according
to the regulations and be partially responsible for the work results and products of
the whole team/group.

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Level 5
Middle Manager.
a) Be capable for performing occupational tasks with high proficiency, independence
and autonomy;
b) Have a broad understanding about the basic theory and a deep professional
knowledge about various occupational areas; possess skills of analysis, diagnosis,
designing and creativity for solving problems in technical aspects, and
management;
c) Be capable of making analysis and appraisal of information and summarizing in
order to present their own viewpoints and handle the team/group in the working
process; be self-responsible for their own work results and products in terms of
quality and be responsible for the work results and products of the whole
team/group according to regulated criteria and technical specifications.
SKKNI UNITS
The revised SKKNI consists of a range of units of competence that specify particular
skills, knowledge and behaviours/attitudes necessary to fulfil the job requirements
satisfactorily. Each job (e.g. Front Office Clerk) will consist of a blend of functional,
core and generic units (and at Levels 3-5 will include management units).
a) Functional (technical/professional) competencies are specific to roles
or jobs within the tourism industry, and include the specific skills and knowledge
(know-how) to perform effectively (e.g. food service, tour guiding; etc).
b) Core (common) competencies include the basic skills that most
employees should possess (e.g., working with others, language and IT skills).
These competencies are essential for anyone to do their job competently.
c) Generic (job related) competencies are those competencies that are
common to a group of jobs. They often include general job competencies that are
required in a number of occupations (e.g., health AND safety), as well as job
specific competencies that apply to certain occupations more than others (e.g.,
close the shift).
d) Management competencies are the generic competencies for roles in an
organization that involve managing, supervising or influencing the work of others in
some way. They may be specific to a job role (supervise housekeeping operations)
or general to any supervisory/management role (arrange purchase of goods and
services etc).

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e) Responsible competencies are the specific skills required for the operation
and management in the organisation for the enhancement of services and products
towards a sustainable tourism development, operations and products of responsible
tourism.
This Online Tourism Occupational Tutorial is especially designed for
Indonesian Tour Guides & Leaders and Field Trip Chaperones
Jakarta, December 2014
Tutored by Drs. Noersal Samad, MA
Senior Retired Event & Tourism Business Lecturer