TotalSoft is a leading ERP software provider in Romania and Central Eastern Europe, with over 400 specialists and more than 1,500 clients in 28 countries. Established in 1994, the company focuses on business software solutions across various industries, including healthcare and financial services, while maintaining a strong commitment to innovation and quality, supported by multiple international certifications. TotalSoft also ranks among the top providers in the leasing and human capital management sectors, with a significant market share and global expansion ambitions.

1. Company Profile
Innovation | | |
Passion Performance Success

2. 1st place in Romania
among ERP providers, in 2009-2013
according to the last four
Pierre Audoin Consultants (PAC)
market researches
About us
TotalSoft is one the most important providers of business software in Central
and Eastern Europe, and the leading ERP producer in Romania, with a
constant presence in Top 5 largest software companies nationwide.
Established in 1994, TotalSoft is a mature and highly experienced company in
designing, developing and implementing software solutions for medium and
large companies. Currently, TotalSoft has a team more than 400 specialists, a
portfolio of over 1,500 customers, and projects in 28 countries on 4 continents.
TotalSoft is the home market leader, outranking global ERP providers
TotalSoft
RomSoft
Microsoft
Epicor Software
TransarT
CRIsoft
EBS Romania
BIT Software
Novensys
SW Services PAC 2013
SAP
Oracle
SIVECO
Wizrom
S&T
IBM
Romsys
Senior Software
CSB
Fair Value
Kapsch (incl. Squario)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
0 17

3. TotalSoft’s products, services and focus on technology and The solutions provided by TotalSoft comply with the highest
innovation provide customers from all over the world with the quality standards, the company being certified with ISO 9001,
necessary support in streamlining their operations, aligning ISO 14001, ISO 18001, ISO 27001.
business processes to industry standards, adapting to
With the strategic intent to become the most powerful
economic environment changes and maximizing profits. The
regional provider of enterprise software, eBusiness solutions
company has an undisputed expertise in nine verticals, with a
and customized software development, TotalSoft is on a
special focus on financial services, healthcare, construction,
strong international expansion path.
retail and distribution.
1,500
1,500
customers
customers
26.5
26.5
Mil. Euro
(revenue)
Mil. Euro
(revenue)
28
28countries
countries
4.8
4.8
Mil. Euro
(EBIDTA)
Mil. Euro
(EBIDTA)
400
400
employees
employees
projects in
projects in

4. Market position
Charisma Leasing Management is one of the most popular leasing solutions at
European level, ranked by KPMG in the worldwide Top 10 most powerful leasing
software solutions.
With a growing portfolio of international clients in 28 countries, TotalSoft already works
with multinational leasing groups, such as Raiffeisen Leasing, BNP Paribas and
Deutsche Leasing, some of which have already selected, as group solution, and work
with Charisma Leasing Management in several countries.
One of the world's top 10 providers
of software solutions for the leasing
industry, according to KPMG
Owns the most popular human
capital management solution in its
home market, with over 600
companies in its customer portfolio,
including some of the largest
employers on the local market and
over 70 multinational groups.
TotalSoft is the HCM market leader in Romania
solutions such as payroll and personnel administration, outsourcing, time &
attendance, employee portals and more. TotalSoft manages, through Charisma HCM,
over 10% of Romania's active workforce and calculates 40% of the approximately
130,000 outsourced wages.
Striving to offer the best solutions for HR needs, we have partnered with Lumesse, the
leader in Talent Management & eLearning solutions, and Tableau Software, the premier
business intelligence vendor who focuses on self-service analytics.
, with a strong footprint in core HR
Involved in developing software solutions for the medical field since 1994, TotalSoft is
the preferred software supplier of the largest private healthcare providers in Romania.
The solutions developed for this market fully meet the requirements of medical units in
terms of specific activities, financial and statistical reporting.
TotalSoft solutions are implemented in private medical facilities in five countries; in
Romania the solution is used by the 3 largest private clinics chains, top 10 drug
distributors and top 5 drug retailers.
Charisma Medical Software covers 12 million annual requests for laboratory tests and
over 3 million patients.
Leading medical software provider in
Eastern Europe and the market
leader in Romania.
The only Gold Certified Partner for
Microsoft Dynamics CRM in the
home market.
TotalSoft is Microsoft partner since 1997, and today it holds the highest competency
level - Gold Certification - in CRM solutions, BI, Data Platform, Application
Development, Application Integration, SharePoint and Document Management.
Owns over 90% share of the project
management solutions home
market.
The project management concept was brought to Romania since 1994 by TotalSoft,
through Primavera, the most powerful project management solution worldwide.
TotalSoft and all its subsidiaries hold the Oracle Platinum Partner status, while in
Romania, the company has obtained for the third consecutive year the First Level
support status, which is awarded only to a selected number of partners.
One of the major software exporters
in Romania.
Thanks to creativity and initiative, TotalSoft is one of the most active software exporters
in Romania, who evolved from outsourcing projects to complex services and
implementations of outstanding solutions in over 20 countries, including US, United
Kingdom, Netherlands, Germany, France, Austria or Switzerland. The company
provides full IT services, ranging from technical and business consultancy, system
architecture design, development, implementation, maintenance and technical
support.
4 5
The ERP market leader in Romania,
according to the last three
consecutive Pierre Audoin
Consultants surveys.
The creator of Charisma, the most powerful Romanian ERP solution, provides the
market with one of the 5 strongest entreprise vertical softwares' in Europe. The
system’s flexibility and scalability allow the solution to adapt to companies of any size
at a low cost of ownership.The methodology used by TotalSoft has been validated in
over 1,000 projects. Implemented in 18 countries, the solution supports the activity of
over 70 multinational groups.

5. TotalSoft main Lines of Business
Charisma
Business Suite Industries served:
§
Financial Services
§
Healthcare
§
Services
§
Manufacturing
§
Distribution
§
Retail
§
Construction & Engineering
§
Utilities
TotalSoft
Project Management
Industries served
§
§
Utilities
§
Energy
§
Manufacturing
§
Construction & Engineering
§
Real Estate
§
Shipyards
§
Public Administration
§
Defense & Security
:
Oil & Gas
Acollada
Software Development Industries served
§
§
Telecom
§
Public Administration
§
Services
§
Healthcare
§
Pharmaceuticals
§
Utilities
:
Financial Services
Charisma
ERP
Charisma
Human Capital
Management
Charisma
Medical
Software
Charisma CRM
powered by
Dynamics
Charisma
Business
Applications
Project
Management
Solutions
Project
Management
Services
Project
Management
Trainings
Web
Development
Mobile
Solutions
The attention to global technological trends and the continuous focus on extending our
enterprise solutions and services are underlying TotalSoft’s strategic partnerships strategy.
Our technology partner ecosystem includes companies like Microsoft, Oracle, IBM, Tableau
Software and Lumesse.

6. TotalSoft Products
Charisma Business Suite
includes the following
business solutions:
ERP
Charisma ERP is an integrated
information system for companies
resource management, designed to
optimize and streamline internal
business processes in financial
services, medical, utilities, services,
manufacturing, agriculture, retail and
distribution, and public
administration fields.
“The collaboration between Deutsche Leasing and TotalSoft started in 2008 as a
result of a complex process of assessment of the available information solutions,
on both internal and external markets. Charisma ERP's scalability, flexibility and
adaptability to the specific requirements of local markets, as well as the
successful implementation in Romania (2008), determined us to adopt the same
platform in our subsidiaries in Bulgaria (2009) and Austria (2010). The complex
experience acquired after 3 years of close cooperation, confirmed by 3
implementations successfully completed, makes us confident with respect to
the evolution of the partnership with TotalSoft.”
Deutsche Leasing International, Germany
Georg Hansjürgens, Area Manager SEE
Medical Software
Charisma Medical Software is
designed to streamline all
processes, operational activities and
financial flows specific to hospitals,
clinics, pharmacies and medical
laboratories.
“Medicover and TotalSoft have a long history of cooperation. This began in 1994
when TotalSoft developed an IT solution for Medicover Romania. We invited
TotalSoft to participate in a tender together with many other providers in Central
and Eastern Europe. The colaboration between TotalSoft and Medicover went
very well and in 2003 the new corporate information system was successfully
implemented in Poland. “
Medicover, Poland
Anthony Cameron, IT Manager
Our Clients speak for us
Analyzer
Charisma Analyzer is an
analytical processing solution for
performance indicators, which
allows getting detailed reports and
dashboards in a graphically intuitive
manner, based on any performance
indicators required to support
strategic decisions.
advanced "Charisma provides three major advantages: accurate and real-time information,
intuitive way to get the desired information and fast business decision making
process."
Agroalim Distribution, a Smithfield Foods company
Flori Ţuţueanu, IT Manager
6 7

7. Cost Control
The solution is designed to optimize
the procurement flows, from budget
structuring, expense requests
management, supplier relationship
management and development, up
to tracking contracts with suppliers
and conclude them under the best
conditions.
"The Cost Control application from TotalSoft Hellas enables us to control the
accuracy of our budget’s execution at any moment, from any perspective – per
department, per service or per time period."
Euroclinic Group, Greece
Stefanos Papadimitriou, Chief Financial Officer
Collection
The customer debt collection
solution manages repossession and
legal processes, as well as all the
remarketing activities, such as
reselling, renting and refinancing.
"Besides TotalSoft’s vast expertise on the Romanian and international IT market,
the company also considered the undisputed advantage brought by TotalSoft’s
status as Partner of Microsoft Business Solutions. There was no other solution
that could cover entirely our needs and requirements."
Kronos Recovery Management, Bulgaria
Borislav Hristov, Chief Executive Officer
HCM
Charisma HCM is the most powerful
human resource management
solution, which covers critical areas
of payroll and personnel
administration, and strategic areas
of investment in human capital
development.
”Our cooperation with TotalSoft dates back to 2005 when we started the
implementation of Charisma HCM solution with aim to redesign the Payroll
processes and organizational responsibilities according to PMI norms. In the last
five years we have worked successfully with Total Soft in order to fully adapt
Charisma to our needs. Today, Charisma serves as the single touch point for all
the information that we use on a daily basis within the company to complete
payroll related activities. Charisma is a very flexible and reliable tool, easy to use,
with appropriate segregation of duties in Payroll data entry and proper Payroll
data confidentiality & security level, providing to the Payroll department the
necessary power and agility to meet their business needs.”
Philip Morris d.o.o. Belgrade, Serbia
Aleksandra Stojkovic, IS Department, PM Serbia
H O S P I TA L & M E D I C A L C E N T E R S
EUROCLINIC

8. mBusiness Suite
Includes applications accessible from mobile devices (iOS, Android, Windows 8) such as the business intelligence solution
Charisma Analyzer or the performance indicators reporting solution Charisma Cell Monitor.
eBusiness Suite
The solution provides on-line applications such eOrders, eShop, eMarketing, ePayment Approval, eExpense Report and Self
Service (eCare).
Document Management
Charisma Document Management is
developed based on the latest
technologies from Microsoft. The
solution offers simplicity and
automation in managing any type of
document, regardless of its content
or format.
"By using Charisma Document Management, we managed to eliminate the
redundant activity of copying documents. Now, we have a modern solution that
can solve promptly and effectively all employees’ requests, while our HR staff
can focus on management activities."
Carrefour, Romania
Florentina Gogolan, HR Administrative Manager
Charisma CRM powered by Dynamics
In 2005, TotalSoft became a
Microsoft Gold Certified Partner and
a major implementation services
provider for Microsoft’s CRM and
SharePoint solutions. In Romania,
20% of the companies included in
“Top 300” are currently using
software solutions developed by
TotalSoft on Microsoft technologies.
"The main benefit that Henkel’s "Technologies Adhesives” Division obtained by
implementing the hosted Microsoft Dynamics CRM solution is high flexibility at
very small costs."
Henkel Adhesive Technologies
Mircea Vlăştean, Business Controller
, Romania
Office Automation
Charisma Office Automation is dedicated to service providers; it simplifies the projects tracking, streamlines the resources
involved in their execution and maximizes revenues associated with contracts signed.
8 9

9. Acollada Software Development
Acollada is the Software Development Division of TotalSoft, which delivers on-demand software, web solutions and mobile
applications, according to client and industry standards.
Acollada has successfully delivered 300+ offshore projects in 25 countries, such as the UK, Netherlands, Sweden, Germany,
Austria, Switzerland, France, Belgium and the US.
We are knowledgeable in eProcurement, eOrders, Voice Recognition, Billing, Balanced Scorecard, Identity Management, Security
solutions and Workforce Mobility Applications.
"What’s keeping ICAP ahead of competition
are the innovative ideas on their line of
business, and TotalSoft has been a reliable
partner, with cutting edge technological skills
to make the initiatives become reality.
TotalSoft has responded and developed
these ideas for ICAP with great
understanding and adding their own know-
how."
ICAP Group, Greece
Dr. Stephen Panayiotou, Director IT
International Applications
TotalSoft Project Management
”We chose TotalSoft as Primavera solution
provider for the construction of the largest
refinery in the Middle East - SATORP
Refinery. The partnership with TotalSoft
covered both the necessary number of users
in our subsidiaries around the world, and the
needed 24/24 support. Given that our
worldwide subsidiaries operate on different
time zones, the technical support provided
by TotalSoft was a prerequisite in choosing
the company as our partner.”
Saudi Aramco Total Refining and
Petrochemical Company, Saudi Arabia.
Daniel Florescu, Planning Engineer
With a skilled team of specialists knowledgeable in all major
technologies and platforms, including .Net, ASP, Java and Oracle to
name a few, Acollada also has a long history of delivering solutions on
Desktop, Web and Mobile platforms.
Technical Skills:
n
[databases] MS SQL Server, Oracle, My SQL, Informix, DB2
n
[operating systems] MS Windows 7/2008 Server, Linux, MacOS
n
[embedded OS] iOS, Android, Windows Phone
n
[development tools] Visual Studio, Team Foundation, Eclipse,
Oracle JDeveloper
n
[technologies] Microsoft .Net & Java
n
[programming languages] Added experience in C/C++, Java,
Android, C#, .Net, VB.Net
n
[application servers] IIS, Oracle Weblogic, JBoss, IBM Websphere
n
[reporting & BI tools] MS Reporting Services, Crystal Reports,
Oracle OBIEE
n
[versioning] Team Foundation Server, Source Versioning.
TotalSoft is the undisputed home market leader in project management
solutions:
n
90% of the companies using these solutions have implemented
Primavera with our support and consultancy;
n
8 of the first 10 companies in the Energy industry deploy their
projects with solutions and services supplied by TotalSoft;
n
8 shipyards, accounting for 82% of the industry, have implemented
Project Management solutions through our company;
n
5,500 specialists were trained in Project Management by TotalSoft.
TotalSoft has a portfolio of over 800 local and foreign project
management customers, participates in various international projects in
Austria, Hungary, Greece, Bulgaria, and is involved in one of the largest
project in the Kingdom of Saudi Arabia, the construction of the SATORP
Refinery.
The division is specialized not only in implementing the Oracle
Primavera suite, but also in delivering a wide range of project
management solutions and services: consultancy, procedures &
methodologies, implementation, integration, insourcing, technical
support and training.

10. TotalSoft services
Infrastructure, maintenance
and technical support
The services offered by our team of specialists cover a wide
range, namely:
n
Hardware and software maintenance
n
Hardware infrastructure projection and implementation
n
Full communication services
n
Projection and execution of access control – video
surveillance systems
n
Information security services.
Software
development
Acollada delivers outsourcing services ranging from research
& development, web platform development, custom mobile
solutions, up to integration, development and maintenance
of client's existing applications. We undertake obsolete
solutions and re-engineer them according to the new
technological trends. The solutions we deliver are modular,
scalable, projected for sustaining the future developments of
the client’s business.
End-to-end Project Lifecycle support
We have a strong team able to provide not only software
development, but also business and technical consulting,
project management and testing, to support the entire
project.
n
Business Consulting
n
Technical Consulting
n
Project Management
n
Software Development
n
Software Testing
n
Training and Documentation
n
Hardware and Software Installation and Implementation
n
Roll-out, Production Monitoring
n
User Support.
The projects are deployed according to our proprietary
methodology developed in 17 years of IT projects
implementations. We are using RUP / Agile (Scrum, Xtreme
Programming) and we also have competencies in PMI
standard methodologies (PM Professional) and Primavera.
Project management
services
Consultancy
Our specialists are trained in project management and have
extensive experience in the field. Their professionalism is
certified by their acceptance as members of the most
prestigious international authority in the field, namely the
Project Management Institute.
Implementation
We help the client gain full value from their investment
through an implementation process that takes into
consideration their business goals and operational
processes.
Technical support
We are focused on minimizing disruption of the client's
business critical systems by getting their systems up and
running 24/7, to the greatest extent possible.
Insourcing
TotalSoft is equipped to provide professionals who are
experts in their chosen fields to support the professional
staffing requirements of clients who have resource
limitations.
Integration
When implementing a project management solution it is
important to integrate it with the existing systems to ensure
a unique database and prevent data loss or errors due to
manual transfers.
Procedures & methodologies
The methodology we deliver relies both on internal policies,
guidelines, communication rules and decision making
processes, as well as on our extensive know-how in all
business lines and industries.
Training
Our portfolio includes a wide range of project management
related courses and workshops; our trainers use a dynamic
learning system through real case studies and team
exercises.
10 11

11. TotalSoft vertical expertise
Due to our previous successes in various business
verticals, a large number of projects recommend
TotalSoft as a trusted and experienced IT provider.
Among them:
3 out of top 10 industry leaders are using our solutions
n
Financial services:
n
Medical:
n
Oil & Gas:
n
Services:
n
Constructions:
n
Distribution:
n
Manufacturing:
n
Telecom:
n
Shipyards & engineering:
n
FMGC & Retail:
n
Public Administration:
BMW, BNP Paribas, Raiffeisen
Leasing International, Deutsche Leasing International,
Alpha Bank, Volvo Leasing, BRD Société Générale,
Mercedes Leasing, GE Money;
Medicover, MedLife, Oncology Hospital,
Euroclinic Hospital, GlaxoSmithKline, A&D Pharma,
Hermes, LaborMed, Biofarm, Centrofarm, Isitek,
Medissimo, Eli Lilly, European Eye;
SATORP, OMV, Rompetrol, Petrotel-Lukoil,
Armax Gas, RomGaz, TransGaz;
JW Bucharest Marriott Grand Hotel, Hotel
Radisson Blu Hotel, Athene Palace Hilton, Accenture,
Bosh Communication Center, Ericsson, DHL International,
ISTA;
Bog’Art, ICCO Group, Bechtel, Straco,
Sedesa, HILL International Overseas, Caparol, Ozer, Lena
Eurometal Construct, Ţiriac Imobiliare, Astaldi, FCC
Construccion, Tehnologica Radion;
Henkel, DawBenta, Dohler, L’Oreal, British
American Tobacco, Berlin Chemie, Mediplus, Agroalim-
Smithfield Group, Fildas;
Petrotel Lukoil, Dacia-Renault, Philip
Morris, General Electric, Electroputere, Caroli, Arctic;
Nokia, Orange, Alcatel, Romtelecom, Cosmote,
UPC;
Damen Shipyards, ISPE,
Icepronav, EnergoNuclear, Ludan Engineering, Washington
Group, STX OSV;
Carrefour, Mega Image, Auchan,
Massimo Dutti, Germanos, Sensiblu, Genco, Arsis Trading;
Ministry of National Defense,
Ministry of Interior, Ministry of Development, Ministry of
Finance, Special Telecommunications Service, Romanian
Chamber of Commerce, National School of Clerks, Public
Works and Housing, ICT Qatar.

12. ©
TotalSoft
2013
TotalSoft Headquarters
,
Global City Business Park 10 Bucharest - Nord Street
th
Building O2, 8 Floor,
P: +4021 335 17 09
W: totalsoft.ro, charisma.ro, acollada.com
E: office@totalsoft.ro
Voluntari, llfov,România
Austria | Greece | Saudi Arabia
Poland
Poland
Romania
Romania
Bulgaria
Bulgaria
Greece
Greece
Czech Rep
Czech Rep
Hungary
Hungary
Albania
Albania
Austria
Austria
United
Kingdom
United
Kingdom
Germany
Germany
Russia
Ukraine
Moldova
Serbia
Slovakia
Senegal
Senegal
Qatar
Qatar
Saudi Arabia
UAE
Belgium
Belgium
France
France
Italy
Italy
Sweden
Sweden
Spain
Spain
Estonia
USA
USA
Portugal
Portugal
Brazil
Brazil
Luxembourg
Luxembourg
Implementations
Subsidiaries
TotalSoft Headquarters