As Third Industrial Age enterprises aspire to adopt Intelligent Automation technologies, this white paper discusses the various structural and cultural challenges faced by enterprises today and presents a cutting edge, innovative Automation Methodology as transitional solution to gear up for more strategic fully matured Fourth Industrial Age technology adoption solutions.
BA and Beyond 20 - Joris Van Ostaeyen - Demystifying Robotic Process Automati...BA and Beyond
The document discusses demystifying robotic process automation (RPA). It begins by introducing Robonext as a European RPA integrator. It then discusses common misconceptions about RPA, such as the need for developers and proper analysis. The document outlines best practices for RPA, including avoiding automating bad processes, taking time to implement correctly, and ensuring IT involvement. It notes that while RPA benefits are real, the effects are not instantaneous and the technology should only be applied to suitable cases.
Capgemini Consulting RPA: the next revolution of Corporate FunctionsUiPath
More than ever, Technology reached a tipping point in
the optimization of Corporate Functions.
Similar to robotization of production lines in the 90’s, Corporate
Functions are initiating today their robotic transformation/
revolution.
We believe Robotic Process Automation or RPA is the lever
that will take these Corporate Functions to the next level by:
• Improving employee and customer satisfaction
• Accelerating productivity gains
• Enhancing compliance
To reach these benefits, RPA must be implemented on key
Corporate Functions that include repetitive, standardized
and transactional processes and activities such as Finance,
Compliance, Treasury and Marketing.
Within these Corporate Functions, not all processes and
activities are eligible to RPA though, hence the need to select
them carefully in order to reap the maximum benefit from
RPA implementation.
An additional RPA key success factor consists of paying a
particular attention to design an appropriate implementation
journey sticking to company specifics.
Intelligent Automation Transition & Adoption Best PracticesJim Hussey
To better understand the challenges and opportunities to achieve IA deployments of enterprise scale, The Sourcing Change Management Institute conducted the Intelligent Automation Transition & Adoption Best Practices Survey. The survey was designed to gather perspective from the overall RPA/AI community on critical dimensions that impact how an organization reacts to the decision to utilize automation including:
Stakeholder Engagement & Management tactics
Sponsor Authority & Influence
Role of the Automation CoE
IA Transition & Adoption tactics
IA Resistance Characteristics
EVEREST GROUP: Making RPA Enterprise-Grade at ScaleUiPath
A survey-based research on Robotic Process Automation RPA. Everest Group SOT research focuses on a range of technologies for Service Delivery Automation (SDA).
Watch the webinar replay: https://www.hfsresearch.com/webinars/webinar-getting-rpa-to-scale
Access all HfS webinars: www.hfsresearch.com/webinars/
Understanding the key elements of a transformational enterprise-wide RPA implementation
Despite all its promise, the majority of RPA projects today never progress beyond pilot programs. Fortunately, there are enough successful enterprise-scale RPA implementations available today to learn about well-planned RPA initiatives that go beyond the hype.
In this webinar, experts from HfS, Automation Anywhere, EY and Societe Generale will discuss the evolution of Intelligent Automation and RPA, and discuss the challenges (and solutions) are faced and overcome during a transformational enterprise-wide RPA implementation. What are the must-have functional capabilities that make an RPA platform rapidly deployable, highly scalable, granularly secure and, therefore, truly transformational for an enterprise?
What you'll learn:
- What are the key lessons learned from early RPA deployments?
- What are the main levers to scale those deployments?
- How are the RPA technologies and approaches evolving?
Speakers:
- Sumeet Pathak, Senior Vice President, Global Solution Center, Societe Generale
- Sharda Cherwoo, Senior Advisory Partner, Intelligent Automation, EY
- Kashif Mahbub, Vice President, Product Marketing, Automation Anywhere
- Phil Fersht, CEO and Chief Analyst, HfS
- Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS
- John O'Brien, Research Director, RPA Customer Experiences, HfS
RPA and AI impact on Banking - 4th Annual Back Office Operations Forum, ViennaUiPath
There is no doubt the universe of artificial intelligence extends far beyond the world of robotic process automation. AI is actually an umbrella covering a broad set of methods, algorithms and technologies that make software ‘smart’. Machine learning, computer vision, natural language processing, robotics and related topics are all part of AI. They collectively form a subset of AI broadly termed ‘cognitive technologies’.
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...HfS Research
What will the future of RPA look like? Experts from HfS and Blue Prism were joined by prof. Leslie Willcocks and prof. Mary Lacity to share their latest research. Find the webinar recording here: ow.ly/ZibDg
As Third Industrial Age enterprises aspire to adopt Intelligent Automation technologies, this white paper discusses the various structural and cultural challenges faced by enterprises today and presents a cutting edge, innovative Automation Methodology as transitional solution to gear up for more strategic fully matured Fourth Industrial Age technology adoption solutions.
BA and Beyond 20 - Joris Van Ostaeyen - Demystifying Robotic Process Automati...BA and Beyond
The document discusses demystifying robotic process automation (RPA). It begins by introducing Robonext as a European RPA integrator. It then discusses common misconceptions about RPA, such as the need for developers and proper analysis. The document outlines best practices for RPA, including avoiding automating bad processes, taking time to implement correctly, and ensuring IT involvement. It notes that while RPA benefits are real, the effects are not instantaneous and the technology should only be applied to suitable cases.
Capgemini Consulting RPA: the next revolution of Corporate FunctionsUiPath
More than ever, Technology reached a tipping point in
the optimization of Corporate Functions.
Similar to robotization of production lines in the 90’s, Corporate
Functions are initiating today their robotic transformation/
revolution.
We believe Robotic Process Automation or RPA is the lever
that will take these Corporate Functions to the next level by:
• Improving employee and customer satisfaction
• Accelerating productivity gains
• Enhancing compliance
To reach these benefits, RPA must be implemented on key
Corporate Functions that include repetitive, standardized
and transactional processes and activities such as Finance,
Compliance, Treasury and Marketing.
Within these Corporate Functions, not all processes and
activities are eligible to RPA though, hence the need to select
them carefully in order to reap the maximum benefit from
RPA implementation.
An additional RPA key success factor consists of paying a
particular attention to design an appropriate implementation
journey sticking to company specifics.
Intelligent Automation Transition & Adoption Best PracticesJim Hussey
To better understand the challenges and opportunities to achieve IA deployments of enterprise scale, The Sourcing Change Management Institute conducted the Intelligent Automation Transition & Adoption Best Practices Survey. The survey was designed to gather perspective from the overall RPA/AI community on critical dimensions that impact how an organization reacts to the decision to utilize automation including:
Stakeholder Engagement & Management tactics
Sponsor Authority & Influence
Role of the Automation CoE
IA Transition & Adoption tactics
IA Resistance Characteristics
EVEREST GROUP: Making RPA Enterprise-Grade at ScaleUiPath
A survey-based research on Robotic Process Automation RPA. Everest Group SOT research focuses on a range of technologies for Service Delivery Automation (SDA).
Watch the webinar replay: https://www.hfsresearch.com/webinars/webinar-getting-rpa-to-scale
Access all HfS webinars: www.hfsresearch.com/webinars/
Understanding the key elements of a transformational enterprise-wide RPA implementation
Despite all its promise, the majority of RPA projects today never progress beyond pilot programs. Fortunately, there are enough successful enterprise-scale RPA implementations available today to learn about well-planned RPA initiatives that go beyond the hype.
In this webinar, experts from HfS, Automation Anywhere, EY and Societe Generale will discuss the evolution of Intelligent Automation and RPA, and discuss the challenges (and solutions) are faced and overcome during a transformational enterprise-wide RPA implementation. What are the must-have functional capabilities that make an RPA platform rapidly deployable, highly scalable, granularly secure and, therefore, truly transformational for an enterprise?
What you'll learn:
- What are the key lessons learned from early RPA deployments?
- What are the main levers to scale those deployments?
- How are the RPA technologies and approaches evolving?
Speakers:
- Sumeet Pathak, Senior Vice President, Global Solution Center, Societe Generale
- Sharda Cherwoo, Senior Advisory Partner, Intelligent Automation, EY
- Kashif Mahbub, Vice President, Product Marketing, Automation Anywhere
- Phil Fersht, CEO and Chief Analyst, HfS
- Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS
- John O'Brien, Research Director, RPA Customer Experiences, HfS
RPA and AI impact on Banking - 4th Annual Back Office Operations Forum, ViennaUiPath
There is no doubt the universe of artificial intelligence extends far beyond the world of robotic process automation. AI is actually an umbrella covering a broad set of methods, algorithms and technologies that make software ‘smart’. Machine learning, computer vision, natural language processing, robotics and related topics are all part of AI. They collectively form a subset of AI broadly termed ‘cognitive technologies’.
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...HfS Research
What will the future of RPA look like? Experts from HfS and Blue Prism were joined by prof. Leslie Willcocks and prof. Mary Lacity to share their latest research. Find the webinar recording here: ow.ly/ZibDg
The document provides an overview of Mindfields, an advisory firm that offers automation advisory services including research, education, consulting, and execution. It discusses Mindfields' value proposition as a thought leader in robotic process automation (RPA), their approach methodology involving phases of assessment and implementation, and lessons learned from RPA engagements. The document also lists Mindfields' key capabilities, clients, and locations in Australia, USA, and India.
Business optimization aims to streamline the individual processes within a company to achieve the same end results in a shorter space of time, using fewer resources, less financial outlay or minimizing the occurrence of human error and bottlenecks. All of these inefficiencies can slow down your business, costing it valuable time and money, and optimization seeks to analyze your existing model and tweak it for improved performance going forwards.
This document discusses improving efficiencies and customer experience through robotics and data-oriented processing. It explains that capturing data separately from other processes allows for input quality checks and creation of initial datasets for AI. Data is then enriched by capability teams and existing systems before being executed. This approach exposes all interactions to analytics in real-time and optimizes enrichment by separating it from data capture and execution.
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/hfs-webinar-unveiling-the-2017-rpa-blueprint-snapshot
Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?
When you have a small number of, let's face it, small software firms sending such shockwaves through the global operations and outsourcing industry, it's no surprise we have so many of you scratching your heads wondering what is real versus fake news... wondering how "real" RPA is, versus all the claimed success and failure stories.
So let's tone down the rhetoric and reveal what is really happening in the industry. Based on new HfS State of Industry research of over 450 enterprise buyers, and our new HfS blueprints that will cover the leading RPA software platforms, we’ll give you a much needed reality check. HfS CEO Phil Fersht and SVP Intelligent Automation Tom Reuner discuss the following:
- The state of the RPA market in 2017 - what is the current adoption versus the hype?
- How is the market evolving for emerging RPA and cognitive solutions... is the HfS Continuum taking shape?
- What are the key drivers and inhibitors?
- How are the leading RPAs performing, in terms of the famous HfS Innovation and Execution Blueprint criteria?
- Which vendors are doing the best in terms of features, functionalities and driving their partner ecosystems?
- What's been the impact of "Free RPA" - is it disrupting the market?
- What can we expect next, with all the political unpredictability, outsourcing turmoil and general cloud of confusion surround our industry?
Outsourcing - Outsourcing provides the companies basic level regular services to the other companies inside or outside the country firms so that company focuses on their core services.Outsourcing-all in one Solutions, Types of outsourcing , BPO-Business process , KPO-Knowledge process , LPO-Legal process outsourcing ,Top Drivers of Outsourcing , Outsourcing Destination, India Preferred Outsourcing Destination, Outsourcing Services, Outsourcing Examples, Outsourcing Case - Study, Outsourcing Benefits , Outsourcing advantages , Potential risks of Outsourcing , future trends, Outsourcing Framework ,Broadcast jobs ,Outsourcing Solutions, Outsourcing Companies , Outsourcing service providers, reverse outsourcing , BPO - business Models
Offshore, Nearshore, onshore services
Beyond Payroll Market Sector Findings Post HRTech Charles Bedard
This document summarizes the HR technology and services market landscape. It finds the market is bifurcating between leaders growing double digits and laggards seeing single digit or no growth. Demand is driven by a need for outsourced expertise, regulation compliance, and data analytics. Providers offering bundled HRO services and outcomes-oriented data are gaining share. Payroll providers can expand into WFM, HRO, and BPO by leveraging their skills and access to banking systems. The core HR platform market includes payroll processing extended to include HR software, benefits software, time and attendance, and social workforce management software.
Setting up the Centre of Excellence for RPA
The document discusses setting up a Centre of Excellence (CoE) for Robotic Process Automation (RPA) including who should own it, when it should be set up, and what its optimal structure should be. It notes that a CoE centralizes coordination and ensures maximum value from RPA. It suggests the CoE be business-sponsored and involve process assessment, agile automation, and optimization. An optimal time is after a pilot, and structure can range from centralized to decentralized based on an organization's needs and objectives.
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
KPO - Core Business Solutions ProvidersDeepika Ojha
KPO refers to knowledge process outsourcing, which involves outsourcing knowledge-intensive business processes and analytical work. Some key points:
- KPO requires advanced analytical skills and specialist expertise compared to BPO which focuses more on processes.
- Top drivers of KPO include the increase in specialized knowledge, additional value creation, cost reduction, and shortage of skilled labor.
- India is a preferred location for KPO due to its large English-speaking labor pool, lower costs compared to Western countries, government policies supportive of the IT industry, and expertise in knowledge work.
- Major KPO providers include companies like Genpact, WNS Global Services, and EXL Service that provide
Persistent Systems is a global company specialized in software product and technology services. It is an Outsourced Product Development specialty company, offering the customers the benefits of offshore delivery. Persistent has customers spread across North America, Europe, and Asia.
This document summarizes UiPath's growth and vision for enterprise robotic process automation (RPA). It discusses UiPath's expansion globally with over 400 customers and 400 employees. UiPath aims to provide cognitive agility, security and governance at scale through integrations and a low-code platform. The document outlines UiPath's partnerships with large consulting and BPO firms and commitment to supporting partners. UiPath's vision is to advance from rules-based to learning-based automation through machine learning and natural language capabilities. UiPath also discusses democratizing RPA through free training and tools to help more organizations adopt the technology.
Overcoming growth challenges in the IT services industry - focus on SMEs3nayan Publishing
The IT services industry in India, on a whole, is growing at about 10%. But, the largest share of the industry is captured by a handful of large companies. There are over 15,000 SMEs in the industry which share the rest of the small pie. How does one survive, how does one grow? What new mechanisms, or imperatives? Read on to know more.
This was a presentation made by 3nayan Consulting at a NASSCOM event in New Delhi in September 2014
This document provides an overview of SmartERP's Oracle Cloud capabilities and team. It introduces the North America Oracle Sales VP and several members of the Oracle ERP Cloud Delivery Practice team, each with significant Oracle experience. It then provides an overview of SmartERP as a company founded by former Oracle executives, along with its industry expertise, solutions, services, and sample client projects involving Oracle ERP, EPM, HCM, and Cloud implementations. It shares SmartERP's differentiated approach to faster, lower cost Oracle Cloud implementations.
- The document provides guidelines for mid-sized companies on selecting an international ERP system. It discusses the benefits an ERP system can provide for managing global operations and growth.
- A suitable ERP system must be able to integrate operations across countries to provide transparency and efficiency, while also being tailored to the needs of mid-sized businesses. It should support multi-company functionality, local laws and languages, and provide reporting and analytics.
- Selecting the right ERP involves evaluating solutions based on factors like flexibility, cost, implementation approach, and ensuring the solution and provider understand the needs of mid-sized international businesses.
This document summarizes a presentation by Phil Fersht, CEO and Chief Analyst of HfS Research, about the future of operations and the concept of the "Digital OneOffice" organization. Some key points:
- Fersht discusses the rise of intelligent automation and how it is starting to transform business processes and operations functions.
- He introduces the concept of the "Digital OneOffice", which aims to break down barriers between front, middle and back offices through standardized processes, automated and converged data, and a diverse global workforce.
- Panelists discuss challenges with implementing intelligent automation at scale, managing the partnership between enterprises and service providers, and ensuring operations careers remain appealing to younger generations by focusing on
Selection of Robotic Process Automation in Business Processijtsrd
In the era of new technologies, RPA is becoming apparent or prominent in companies. The title "Selection of Robotic process automation in the business process using RPA" is a paper which is going to brief about RPA how is it impacting future. Garvit Gupta | Rachit Kapoor | Dr. Deepak Chahal "Selection of Robotic Process Automation in Business Process" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4 , June 2020, URL: https://www.ijtsrd.com/papers/ijtsrd30890.pdf Paper Url :https://www.ijtsrd.com/computer-science/realtime-computing/30890/selection-of-robotic-process-automation-in-business-process/garvit-gupta
The document provides an overview of Q4 Systems Corporation from their presentation at the RedChip Emerging Growth Showcase in January 2014. It includes summaries of the company's vision, corporate data, management team, credentials, technology stack, 2013 financial performance, business units, growth targets, key clients, market opportunities in healthcare IT and retail IT, their health exchange platform and functionality, the health exchange opportunity for Q4, and investment highlights of Q4 compared to peer companies.
Automation can help organisations to optimise their resources while running leaner, more effective business processes.
KEY POINTS:
- Understand the capabilities and limitations of RPA
- The importance of a process-first approach
- Step-by-step guide to adopting RPA
- Understand the business case for RPA
More on www.velocity-it.com
RPA at Full Scale. Advancing From Initial Success to Sustainable AutomationUiPath
The question everyone is asking right now is this: how do I transition from a successful RPA pilot to an enterprise wide roll-out? Learn the answer from this detailed guide packed with practical knowledge and strategic insight.
The document provides an overview of Mindfields, an advisory firm that offers automation advisory services including research, education, consulting, and execution. It discusses Mindfields' value proposition as a thought leader in robotic process automation (RPA), their approach methodology involving phases of assessment and implementation, and lessons learned from RPA engagements. The document also lists Mindfields' key capabilities, clients, and locations in Australia, USA, and India.
Business optimization aims to streamline the individual processes within a company to achieve the same end results in a shorter space of time, using fewer resources, less financial outlay or minimizing the occurrence of human error and bottlenecks. All of these inefficiencies can slow down your business, costing it valuable time and money, and optimization seeks to analyze your existing model and tweak it for improved performance going forwards.
This document discusses improving efficiencies and customer experience through robotics and data-oriented processing. It explains that capturing data separately from other processes allows for input quality checks and creation of initial datasets for AI. Data is then enriched by capability teams and existing systems before being executed. This approach exposes all interactions to analytics in real-time and optimizes enrichment by separating it from data capture and execution.
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/hfs-webinar-unveiling-the-2017-rpa-blueprint-snapshot
Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?
When you have a small number of, let's face it, small software firms sending such shockwaves through the global operations and outsourcing industry, it's no surprise we have so many of you scratching your heads wondering what is real versus fake news... wondering how "real" RPA is, versus all the claimed success and failure stories.
So let's tone down the rhetoric and reveal what is really happening in the industry. Based on new HfS State of Industry research of over 450 enterprise buyers, and our new HfS blueprints that will cover the leading RPA software platforms, we’ll give you a much needed reality check. HfS CEO Phil Fersht and SVP Intelligent Automation Tom Reuner discuss the following:
- The state of the RPA market in 2017 - what is the current adoption versus the hype?
- How is the market evolving for emerging RPA and cognitive solutions... is the HfS Continuum taking shape?
- What are the key drivers and inhibitors?
- How are the leading RPAs performing, in terms of the famous HfS Innovation and Execution Blueprint criteria?
- Which vendors are doing the best in terms of features, functionalities and driving their partner ecosystems?
- What's been the impact of "Free RPA" - is it disrupting the market?
- What can we expect next, with all the political unpredictability, outsourcing turmoil and general cloud of confusion surround our industry?
Outsourcing - Outsourcing provides the companies basic level regular services to the other companies inside or outside the country firms so that company focuses on their core services.Outsourcing-all in one Solutions, Types of outsourcing , BPO-Business process , KPO-Knowledge process , LPO-Legal process outsourcing ,Top Drivers of Outsourcing , Outsourcing Destination, India Preferred Outsourcing Destination, Outsourcing Services, Outsourcing Examples, Outsourcing Case - Study, Outsourcing Benefits , Outsourcing advantages , Potential risks of Outsourcing , future trends, Outsourcing Framework ,Broadcast jobs ,Outsourcing Solutions, Outsourcing Companies , Outsourcing service providers, reverse outsourcing , BPO - business Models
Offshore, Nearshore, onshore services
Beyond Payroll Market Sector Findings Post HRTech Charles Bedard
This document summarizes the HR technology and services market landscape. It finds the market is bifurcating between leaders growing double digits and laggards seeing single digit or no growth. Demand is driven by a need for outsourced expertise, regulation compliance, and data analytics. Providers offering bundled HRO services and outcomes-oriented data are gaining share. Payroll providers can expand into WFM, HRO, and BPO by leveraging their skills and access to banking systems. The core HR platform market includes payroll processing extended to include HR software, benefits software, time and attendance, and social workforce management software.
Setting up the Centre of Excellence for RPA
The document discusses setting up a Centre of Excellence (CoE) for Robotic Process Automation (RPA) including who should own it, when it should be set up, and what its optimal structure should be. It notes that a CoE centralizes coordination and ensures maximum value from RPA. It suggests the CoE be business-sponsored and involve process assessment, agile automation, and optimization. An optimal time is after a pilot, and structure can range from centralized to decentralized based on an organization's needs and objectives.
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
KPO - Core Business Solutions ProvidersDeepika Ojha
KPO refers to knowledge process outsourcing, which involves outsourcing knowledge-intensive business processes and analytical work. Some key points:
- KPO requires advanced analytical skills and specialist expertise compared to BPO which focuses more on processes.
- Top drivers of KPO include the increase in specialized knowledge, additional value creation, cost reduction, and shortage of skilled labor.
- India is a preferred location for KPO due to its large English-speaking labor pool, lower costs compared to Western countries, government policies supportive of the IT industry, and expertise in knowledge work.
- Major KPO providers include companies like Genpact, WNS Global Services, and EXL Service that provide
Persistent Systems is a global company specialized in software product and technology services. It is an Outsourced Product Development specialty company, offering the customers the benefits of offshore delivery. Persistent has customers spread across North America, Europe, and Asia.
This document summarizes UiPath's growth and vision for enterprise robotic process automation (RPA). It discusses UiPath's expansion globally with over 400 customers and 400 employees. UiPath aims to provide cognitive agility, security and governance at scale through integrations and a low-code platform. The document outlines UiPath's partnerships with large consulting and BPO firms and commitment to supporting partners. UiPath's vision is to advance from rules-based to learning-based automation through machine learning and natural language capabilities. UiPath also discusses democratizing RPA through free training and tools to help more organizations adopt the technology.
Overcoming growth challenges in the IT services industry - focus on SMEs3nayan Publishing
The IT services industry in India, on a whole, is growing at about 10%. But, the largest share of the industry is captured by a handful of large companies. There are over 15,000 SMEs in the industry which share the rest of the small pie. How does one survive, how does one grow? What new mechanisms, or imperatives? Read on to know more.
This was a presentation made by 3nayan Consulting at a NASSCOM event in New Delhi in September 2014
This document provides an overview of SmartERP's Oracle Cloud capabilities and team. It introduces the North America Oracle Sales VP and several members of the Oracle ERP Cloud Delivery Practice team, each with significant Oracle experience. It then provides an overview of SmartERP as a company founded by former Oracle executives, along with its industry expertise, solutions, services, and sample client projects involving Oracle ERP, EPM, HCM, and Cloud implementations. It shares SmartERP's differentiated approach to faster, lower cost Oracle Cloud implementations.
- The document provides guidelines for mid-sized companies on selecting an international ERP system. It discusses the benefits an ERP system can provide for managing global operations and growth.
- A suitable ERP system must be able to integrate operations across countries to provide transparency and efficiency, while also being tailored to the needs of mid-sized businesses. It should support multi-company functionality, local laws and languages, and provide reporting and analytics.
- Selecting the right ERP involves evaluating solutions based on factors like flexibility, cost, implementation approach, and ensuring the solution and provider understand the needs of mid-sized international businesses.
This document summarizes a presentation by Phil Fersht, CEO and Chief Analyst of HfS Research, about the future of operations and the concept of the "Digital OneOffice" organization. Some key points:
- Fersht discusses the rise of intelligent automation and how it is starting to transform business processes and operations functions.
- He introduces the concept of the "Digital OneOffice", which aims to break down barriers between front, middle and back offices through standardized processes, automated and converged data, and a diverse global workforce.
- Panelists discuss challenges with implementing intelligent automation at scale, managing the partnership between enterprises and service providers, and ensuring operations careers remain appealing to younger generations by focusing on
Selection of Robotic Process Automation in Business Processijtsrd
In the era of new technologies, RPA is becoming apparent or prominent in companies. The title "Selection of Robotic process automation in the business process using RPA" is a paper which is going to brief about RPA how is it impacting future. Garvit Gupta | Rachit Kapoor | Dr. Deepak Chahal "Selection of Robotic Process Automation in Business Process" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4 , June 2020, URL: https://www.ijtsrd.com/papers/ijtsrd30890.pdf Paper Url :https://www.ijtsrd.com/computer-science/realtime-computing/30890/selection-of-robotic-process-automation-in-business-process/garvit-gupta
The document provides an overview of Q4 Systems Corporation from their presentation at the RedChip Emerging Growth Showcase in January 2014. It includes summaries of the company's vision, corporate data, management team, credentials, technology stack, 2013 financial performance, business units, growth targets, key clients, market opportunities in healthcare IT and retail IT, their health exchange platform and functionality, the health exchange opportunity for Q4, and investment highlights of Q4 compared to peer companies.
Automation can help organisations to optimise their resources while running leaner, more effective business processes.
KEY POINTS:
- Understand the capabilities and limitations of RPA
- The importance of a process-first approach
- Step-by-step guide to adopting RPA
- Understand the business case for RPA
More on www.velocity-it.com
RPA at Full Scale. Advancing From Initial Success to Sustainable AutomationUiPath
The question everyone is asking right now is this: how do I transition from a successful RPA pilot to an enterprise wide roll-out? Learn the answer from this detailed guide packed with practical knowledge and strategic insight.
Business Benefits of Robotic Process AutomationZaranTech LLC
1. Robotic process automation (RPA) provides numerous business benefits including increased productivity, reduced costs, improved data quality, and better customer experiences.
2. RPA automates repetitive tasks, allowing employees to focus on higher value work. This improves business results and reduces risks from human errors.
3. RPA implementation also benefits compliance through an automated, transparent audit trail and reduced fraud risks. Overall, RPA is a scalable solution that enhances business processes.
Accenture is a global management consulting, technology services and outsourcing company with over 358,000 employees serving clients in more than 120 countries. It generated $31 billion in revenue in fiscal year 2015. The document provides contact information for two Accenture employees, Charles Whatling and Dan Johnson, regarding insurance operational excellence and process automation in the UK and Ireland.
The document discusses taking a holistic approach to implementing robotic process automation (RPA) in insurance operations. It emphasizes analyzing processes to identify those suitable for automation, considering automation as one of several tools in process improvement, and planning change management to address the impact on roles. A holistic approach considers governance, strategic alignment, talent impacts, and maintaining automation over the long run for successful RPA implementation.
There’s already a pervasive culture of change in the insurance industry. The quest for efficiency gains is a major driver, along with the need to keep pace with evolving consumer expectations and investment in new digital technologies. Robotic process automation (RPA) is a natural fit in this new environment because change can be delivered with speed and agility to realize benefits quickly. Further, RPA can automate the end to end lifecycle by integrating new front end digital technologies with back office environments.
Robotic Process Automation Benefits and ImportanceHaridas Raman
Robotic process automation can automate repetitive and rule-based tasks to improve process quality, accuracy, and efficiency. It introduces digital labor to perform tasks like employees but without human error. RPA software robots are much cheaper to implement than human employees and can work continuously without breaks while ensuring high productivity. RPA allows organizations to reallocate human resources to more strategic tasks while improving processes, compliance, and customer experience through continuous error-free operations.
All the Information You Need to Learn About Robotic Process Automation.pdfCerebrum Infotech
Automation is no longer a fantasy for some far-off nation as a result of the advancement of technology. Robotic Process Automation has therefore become the standard. Businesses already use it as a tool to lighten the load on their human equivalents.
Robotics and robotic process automation (RPA) are transforming operations in the asset management industry. RPA uses software "robots" to automate repetitive tasks, allowing workers to focus on more analytical work. It provides benefits like lower costs, fewer errors, and more scalability. RPA is well-suited for asset managers because tasks like reconciliations, reporting, and transactions involve structured, repetitive processes. Implementing RPA requires establishing clear governance and aligning it with business strategy to achieve sustained benefits from automation.
If you want to make robotic process automation part of your operations, the first thing you need to ask yourself is what you want to use it for. That, effectively, is the key message to
practitioners, from anyone who has real experience with RPA solutions.
Robotic Process Automation (RPA) can help optimize corporate functions by automating repetitive tasks through software robots. Key benefits include improved employee satisfaction by freeing them from tedious work, accelerated productivity through robots working faster and continuously, and enhanced compliance by reducing errors and systematically documenting processes. To realize these benefits, companies must select the right processes for RPA and implement it carefully according to their needs through defining the robot workforce, selecting solutions, addressing impacts on the organization, and ongoing governance.
Enroll with Kelly Technologies RPA Training in Hyderabad to acquire working knowledge skills on various Robotics Tools like Automation Anywhere, OpenSpan, UiPath and BluePrism.
The document discusses robotic process automation (RPA) and its implementation for corporate functions. It notes that RPA can improve employee and customer satisfaction by automating repetitive tasks, accelerate productivity gains through increased efficiency, and enhance compliance by ensuring consistency and an audit trail. The document provides an overview of RPA and its benefits, examples of corporate functions that are suitable for RPA, and a proposed roadmap for implementing an RPA program.
How to get RPA initiative work beyond proof of concept?Abhinav Singhal
Global RPA market grew by 63% in 2018 and is expected to
reach USD 1.3 billion in 2019. Telecom and IT sector
being the biggest adopter, followed by the banking,
financial services, and insurance industries, and retail
and consumer goods.
However, as companies try to scale beyond the
proof of concept the momentum starts decreasing.
Installing hundreds of bots takes a lot longer and is
more complex than the initial pilot. It introduces an
additional architecture layer into the system, requiring
more governance, security, and oversight by the IT
organization, already burdened with maintaining legacy
systems. The economic outcomes often aren’t as rosy as
originally projected. While it may be possible to automate
30 percent of tasks for the majority of occupations, that
doesn’t neatly translate into a 30 percent cost reduction.
People do many different things, and bots may only
address some of them. Unless the process and the organization are also aligned true efficiencies don’t kick in. Also, asking
operators to program bots that could take their jobs can understandably create high resistance at the front line.
As a result, several programs get put on hold beyond the pilot stage. So, what is the recipe for a successful rollout and
implementation?
Robotic process automation (RPA) is changing business processes in almost every industry by streamlining data entry and other low-level tasks. Presently the innovation, which populates digital forms in a small amount of the time it takes people to do likewise, is getting a long-overdue upgrade. Progression in machine learning (ML) and artificial intelligence is making businesses ready for intelligent automation (IA), a more brilliant brand of RPA that figures out how to execute entire business processes with context, instead of as a progression of discrete tasks.
However, most companies have much bigger fish to broil than simply keeping operational costs low and bridging technology gaps. Also, with regards to really delivering business results from on-time delivery to income growth or the elusive customer experience, RPA is actually a small piece of a lot bigger picture
Financial Statement Audits: Literature based Benefits and Challenges of Using...ijait
Robotic Process Automation (RPA) is a new technology that is increasingly being used in various industries to automate repetitive and rule-based tasks. In the context of financial statement audits (FSA), RPA can significantly improve audit quality, efficiency, and effectiveness. The purpose of this paper is to explore and discuss key benefits and challenges from using RPA in FSA. This paper also presents a detailed literature review supporting RPA in FSA, including the factors driving adoption and barriers preventing its implementation. Lastly, the paper provides suggestions and recommendations for audit firms and practitioners regarding the use of RPA in FSA. Overall, this research paper contributes to the growing body of knowledge related to benefits and challenges of using RPA in FSA, and further provides insights into how audit firms can effectively adopt this technology to improve the quality, efficiency, and effectiveness of financial statement audits.
accelerating digital transformation harnessing the power of robotic process a...basilmph
Robotic Process Automation (RPA) is an advanced technology that uses software robots to automate repetitive tasks, allowing human employees to focus on more strategic work. By mimicking human actions within digital systems, RPA streamlines operations, enhances efficiency, and boosts accuracy.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...YourLegal Accounting
Effective financial management is important for expansion and scalability in the ever-changing US business environment. White Label Bookkeeping services is an innovative solution that is becoming more and more popular among businesses. These services provide a special method for managing financial duties effectively, freeing up companies to concentrate on their main operations and growth plans. We’ll look at how White Label Bookkeeping can help US firms expand and develop in this blog.
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
The report *State of D2C in India: A Logistics Update* talks about the evolving dynamics of the d2C landscape with a particular focus on how brands navigate the complexities of logistics. Third Party Logistics enablers emerge indispensable partners in facilitating the growth journey of D2C brands, offering cost-effective solutions tailored to their specific needs. As D2C brands continue to expand, they encounter heightened operational complexities with logistics standing out as a significant challenge. Logistics not only represents a substantial cost component for the brands but also directly influences the customer experience. Establishing efficient logistics operations while keeping costs low is therefore a crucial objective for brands. The report highlights how 3PLs are meeting the rising demands of D2C brands, supporting their expansion both online and offline, and paving the way for sustainable, scalable growth in this fast-paced market.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART KALYAN CHART
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
1. Robotic process automation in the Middle East
A USD 1 billion opportunity for the region to leapfrog
ahead in operational excellence
October 2018
2. Management summary
The Middle East has become well aware that it can no
longer rely solely on its wealth from natural resources.
With return on equity rates falling, many companies are
looking for expansion and diversification opportunities
– or ways to increase efficiency.
Robotic process automation (RPA) represents a promis-
ing solution to increase corporate efficiency, particular-
ly in a region where many corporate processes are still
performed manually. For the publicly listed companies
across the Gulf Cooperation Council countries, we esti-
mate the value of this efficiency opportunity to be in the
magnitude of at least USD 1 billion per year.
But besides savings, RPA offers a wide range of addi-
tional benefits. Apart from payback periods of less
than 12 months, the technology is flexible, scalable
and easy to implement. It can also improve customer
satisfaction, process control, quality assurance and
regulatory compliance and provide scalability and flex-
ibility. In this paper, we outline the RPA opportunity
for the Middle East, its potential benefits for compa-
nies in the region, and a suggested roadmap for suc-
cessful implementation.
USD ~ 1 bn
Estimated improvement
potential from efficiency
gains through RPA solu-
tions across the 820 publicly
listed firms in the GCC1
Up to 40%
Average estimated
cost savings potential in
overhead functions
through RPA solutions2
<12 months
Average payback period
of RPA implementation –
depending on the com-
plexity of the robotized
processes
1
Savings calculation based on average estimated RPA potential in 820 publicly listed companies in the Gulf Cooperation Council (GCC)
region. The calculation for the 820 firms assumes that an estimated average of 20% in efficiency can be realized in core corporate
functions in the headquarters (e.g. Accounting, Procurement, HR, Finance, etc.) leading to approx. efficiency potential of USD 1.2 m
at an average size of GCC headquarters. This estimate purposefully neglects the RPA savings potential in operational business units as
well as the savings potential for non-listed companies as well as governmental entities in order to offer a conservative assessment.
2
Source: RB project experience as well as interviews with RPA developers in the Middle East
2 Roland Berger Focus – Robotic process automation in the Middle East
3. Contents
1. The question is not if, but when ............................................................................................4
Robotization is quickly gaining ground in the Middle East
2. RPA has a vast range of benefits ..........................................................................................5
It cuts costs, is easy to implement and enhances customer satisfaction
3. A roadmap for implementation .............................................................................................9
Integrating RPA requires a structured approach and thorough preparation
Coverphoto:MennovanDijk/iStock;FrankRamspott/iStock
Robotic Process Automation in the Middle East – Roland Berger Focus 3
4. The Middle East is currently going through a period of
economic change. Over recent years, with lower oil prices
constituting a new normal it has become even more evi-
dent than before that the region can no longer rely solely
on its wealth from natural resources, but has to continue
with diversifying its economies.
The challenging environment has left its mark on the
profitability of many companies in the Gulf Cooperation
Council (GCC) countries. An analysis of more than 350
publicly listed GCC companies3
indicates that average re-
turn on equity has fallen by 36 percent in 4 years, from
approx. 11 percent in 2013 to 7 percent in 2017 on average
– a development evident across industries. Many Middle
Eastern companies have had to initiate steps to counter-
act this development, including the implementation of
cost-cutting initiatives.
Robotic process automation (RPA) is a relatively new
automation method that has the power to automate re-
petitive tasks that require a high amount of manual ef-
fort. The technology can be implemented within 12 to 18
weeks, from the initial idea of implementation to the go-
live of the first RPA solution.
Especially in the Middle East, where a high propor-
tion of processes are still performed with only limited or
no system support at all, RPA has great potential to in-
crease corporate efficiency. We have estimated the im-
provement opportunity for companies in the Middle East
to be in the order of magnitude of USD 1 billion per year.
The estimate of USD 1 billion is inherently conserva-
tive, since the analysis covers corporate functions of list-
ed entities and does not yet include potential savings in
operations of these listed entities nor the savings poten-
tial in non-listed companies and government entities.
The actual improvement potential for the region across
all firms and government entities can therefore be expect-
ed to be even greater.
Given the size of this opportunity, we would like to take
a closer look at what RPA is and when companies should
consider implementing it. We examine its potential
benefits and the areas where it can be used in practice.
We also present a detailed roadmap for implementa-
tion, consisting of four key steps.
1. The question is not if, but when
Robotization is quickly gaining ground in the Middle East
3
Source: Infront, March 2018; average of 368 companies in the Gulf Cooperation Council
Especially in the Middle
East, where a high
proportion of processes
are still performed with
only limited or no system
support at all, RPA has
great potential to increase
corporate efficiency.
4 Roland Berger Focus – Robotic process automation in the Middle East
5. What is RPA exactly and what does it do? In brief, it is a
software solution that simulates a virtual employee
and interacts with existing software in the same way a
human employee would, but much faster and 24/7. RPA
software applications focus on standardized, stable pro-
cesses and follow a rule-based decision logic to perform
a process.
The great benefit of RPA is that if information is re-
petitive, the technology can work independently and
without supervision, for example to enter data into a
system. If the information is unstructured but the pro-
cess is rule-based, it is worth assessing whether the in-
formation could be sourced in a more structured man-
ner so that RPA could still be used. In processes in which
the underlying information is unstructured and the pro-
cess is judgment-based, then human support or more
complex artificial intelligence-based solutions will like-
ly be required in order to automate the workflow – but
even here RPA can frequently be used as a complemen-
tary solution. A
RPA software is compatible with most IT systems
and software solutions. Its applicability is therefore ex-
tremely broad: Robots can process transactions, manip-
ulate data, trigger email responses and communicate
with other IT systems as well as internal and external
clients. The automated solutions accelerate processing
speeds by up to 15 times and can work on demand or
around the clock – 24/7. Based on Roland Berger's expe-
rience and discussions with RPA developers in the Mid-
dle East, one robot can, on average, perform the work of
two to five full-time employees depending on process
complexity, implementation quality and optimization
of usage at a cost of a fraction of the employees' salary.
RPA solutions can unleash significant efficiency po-
tential and should be considered both as a stand-alone
measure and as part of overall process optimization pro-
grams within companies. Processes should be reviewed
for end-to-end optimization opportunities with the goal
of digitally re-engineering and realizing the full optimi-
zation potential. However, other optimization measures
should always be considered in parallel, such as utiliz-
ing the full potential of an existing ERP system's
functionalities or implementing improvements in the
current IT landscape. Compared to other process opti-
mization solutions, RPA stands out with its ability to
quickly implement changes to existing IT systems and
processes. B
A broad range of tools exist for helping companies
optimize their cost structure. Increasingly, the chal-
lenge for companies is thus to determine which tools to
use and when. Compared to traditional tools for cost
reduction such as process optimization, outsourcing
and offshoring, RPA stands out in terms of its flexibility
and the fact that it can largely be used independently of
legacy IT systems and the existing process landscape.
Unlike traditional optimization methods, RPA therefore
enables companies to react quickly to internal and exter-
nal changes. Moreover, after an initial knowledge trans-
fer, firms can usually swiftly start to develop their own
RPA solutions in-house. In terms of financial impact,
RPA offers highly promising returns with payback peri-
ods of less than 12 months being very common.
The efficiency potential of RPA is, in our experience,
particularly high in the Middle East because many firms
in the region are not yet as advanced as their competi-
tors in the Western world when it comes to optimization,
automation and digitization of processes. This is due to
the fact that, over recent decades, companies in high-
wage countries have been forced to undergo a broad
range of process optimization waves, such as process
changes/reengineering as well as outsourcing and off-
shoring pushes, to stay competitive. Due to their histor-
ically high profitability levels, companies in the Middle
East have frequently not been as concerned with person-
nel cost optimization. But recently, average salaries in
the Middle East have increased significantly and coun-
2. RPA has a vast range of benefits
It cuts costs, is easy to implement and enhances customer satisfaction
Robotic process automation in the Middle East – Roland Berger Focus 5
6. UnstructuredStructured
tries in the region today take front seats in earning pros-
pects for qualified expats in international comparisons4
.
Besides offering savings opportunities, RPA technology
has a number of additional advantages:
Flexibilityand scalability: RPA solutions give companies
more flexibility to react to demand fluctuations. This
characteristic is particularly interesting for Middle
Eastern companies with international growth ambi-
tions in – at times – volatile markets
Ease speed of implementation: RPA solutions are auto-
mated processes that feed into the existing IT system,
so no extensive changes to legacy systems are required.
As mentioned above, the overall implementation time
from initial idea to deployment of robots in most cas-
es is not more than 12 to 18 weeks
Enhanced customer satisfaction: RPA can lead to im-
proved customer satisfaction due to increased respon-
siveness in customer interactions. Robots not only
perform tasks faster than human beings, they also
work around the clock
Improvedprocesscontrol:RPA keeps processes in-house
and system-based, which facilitates control. The tech-
A: Where does RPA have the greatest potential?
RPA is most effective with simple processes and structured data
Source: Roland Berger
Log into any application
Move files and folders
Open emails and attachments
Connect to system APIs
Scrape data from the web
Extract and process structured
and semistructured content from
documents, PDFs, emails and
forms
Copy and paste data
Read and write to databases
Make calculations
Communicate via chatbot
PROCESS
COMPLEXITY
Judgment-
based
Rule-
based
INFORMATION STRUCTURE
Limited RPA
potential
(potentially
supportive role)
High RPA
potential
Limited RPA
potential
(re-evaluation of
data source)
RPA could be a
complementary
measure
4
Source: HSBC Expat Explorer Survey 2016
6 Roland Berger Focus – Robotic process automation in the Middle East
7. LowHigh
nology therefore represents a compelling alternative
to offshoring and outsourcing, particularly for tasks
with low complexity and high volumes
Effective quality assurance and regulatory compliance:
RPA solutions function practically error-free and thus
ensure a regulatory-compliant process, which essen-
tially eliminates the need for quality checks by em-
ployees. Indeed, robots can conduct full data reviews
and draw up investigation reports themselves
As mentioned, RPA solutions are most suitable for stan-
dardized, stable processes that follow a rule-based deci-
sion logic. In line with the concept of end-to-end pro-
cess optimization, RPA can, however, also partially
support the automation of processes across depart-
ments, such as purchase-to-pay or order-to-cash pro-
cesses, which can lead to further significant savings. For
this reason, RPA solutions are already popular with Fi-
nance and Procurement functions and at banks and in-
surance companies, which offer largely non-physical
goods and services. But the technology's potential is
equally promising in other industries such as transpor-
tation and communication. C
B: RPA is easy to implement
Change requirements and difficulty of implementing optimization measures – RPA as an opportunity for the
GCC region to leapfrog ahead in operational excellence
Source: Roland Berger
CHANGE
REQUIREMENTS
IN IT SYSTEMS
AND PROCESSES
Low
High
DIFFICULTY OF IMPLEMENTATION
(Selected)
system changes/
introductions
Enhancement
of current
systems
Digital
process
reengineering
RPA
solutions
Robotic process automation in the Middle East – Roland Berger Focus 7
8. Source: Roland Berger 1) Depending on current automation level
C: All industries can benefit from RPA
Cost and time savings, freed-up working time (FTEs) and payback periods (actual examples)
COMPANY
RESULTS
AccountingDEPARTMENT
Accounts receivables
reconciliation
FUNCTION
70%
Reduction in
processing time
35%FTEs freed up
A COMPANY
Operations
Supplier invoice
handling
50%
40%
DCOMPANY
Procurement
Procurement
execution
65%
30%
B COMPANY
HR
Employee payroll
processing
45%
35%
6 monthsPayback period 10 months8 months 6 months
C
Recruiting process
Employee onboarding
Queries ticketing
Visa application process
Supplier invoice handling
PROCESS COST SAVINGS POTENTIAL1
Customer dunning
Invoice interfacing
Statutory reporting
Month-end closing
Accounting
Supplier management
Master data management
Contract management
Procurement
Cash management
Bank account reconciliation
Management reporting
Treasury Controlling
HR
Operations
DEPARTMENT
0% 100%
30-35%
10-15%
15-20%
40-45%
20-25%
25-30%
25-30%
30-35%
35-40%
15-20%
25-30%
25-30%
10-15%
15-20%
15-20%
8 Roland Berger Focus – Robotic process automation in the Middle East
9. Developing RPA solutions can be done quickly. But the
implementation requires a structured approach and
careful management attention to ensure success.
Based on extensive project experience, Roland Berger
has defined a roadmap to support companies as they
start out on their journey towards robotic process au-
tomation. Once established and when first business
cases are successfully implemented, companies can
use the same roadmap to develop and implement fur-
ther RPA solutions inhouse, usually with limited or no
external support. D
STEP 1: CONDUCT A FEASIBILITY STUDY
The first step is to conduct a feasibility study to evaluate
the applicability of RPA solutions in those areas of the
firm thought to have high potential. The feasibility
study should include a preliminary analysis based on
interviews, focusing on the relevant process landscape,
system architecture, interface structure and personnel
cost base. Firms can then calculate the potential of RPA
using specific criteria, such as working time (FTE) freed
up, data quality, variability and exceptions, number of
process steps involved and IT systems affected.
STEP 2: ANALYZE THE PROCESS AND
DEVELOP A BUSINESS CASE
Firms should then conduct interactive process walk-
throughs for processes with high RPA potential, in
which key stakeholders go through the steps involved in
detail. Existing process documentation can be helpful
here, but walking through the process in a one-day
workshop will help identify any deviations between the
official process and real life. Robots are a full potential
substitute for human employees, so changes are not
required to existing processes. However, the process
analysis will allow the company to review existing pro-
cesses and streamline them if required.
3. A roadmap for implementation
Integrating RPA requires a structured approach and thorough preparation
D: RPA implementation roadmap
Four steps to success
Source: Roland Berger
1.
Conduct a
feasibility
study
3.
Select the RPA
software and
integrator
4.
Develop and
implement the
solution
2.
Analyze the
process and develop
a business case
Robotic process automation in the Middle East – Roland Berger Focus 9
10. STEP 3: SELECT THE RPA SOFTWARE
AND INTEGRATOR
The market for software and for integrators can lack
transparency, making it difficult for companies to iden-
tify reliable partners. Here, it is necessary to consider
both the specific requirements of the company and its
organizational setup, as these two pieces of the puzzle
constitute the core elements of successful RPA imple-
mentation. It is worth noting that RPA software provid-
ers do not usually offer integration services themselves,
but rather work with independent RPA integrators.
Developing and integrating an RPA solution requires
specific IT capabilities. For this reason, we advise cli-
ents to work with an RPA integrator the first time they
implement a solution. After gaining experience from
one or more successful implementations, they can grad-
ually take over integration responsibilities internally.
STEP 4: DEVELOP AND IMPLEMENT
THE SOLUTION
The selected RPA integrator should take the lead in the
technical development and implementation of the solu-
tion. However, it is essential that knowledge is trans-
ferred to the company during the implementation: The
faster a firm manages to build up its own RPA imple-
mentation capabilities, the sooner it can reduce the
costs of RPA development and its dependency upon ex-
ternal vendors in subsequent implementation projects.
In fact, implementation is an ongoing process, with RPA
solutions being optimized and fine-tuned over time.
Once the company has built up its own RPA capability, it
should continuously be on the lookout for new areas
where it can implement RPA solutions.
CONCLUSION
RPA solutions are gaining momentum across in-
dustries in the Middle East and we strongly be-
lieve that RPA will become part of everyday busi-
ness life in the very near future. Recent
experiences in the Middle East bear this out,
since even traditional industries such as banking,
insurance and transportation have embraced
RPA solutions. In many cases, companies have
applied the technology across many of their func-
tions at the same time.
Given these initial examples and the power of the
technology, we expect an increasingly rapid adop-
tion. Complementary technologies such as artifi-
cial intelligence will expand the possibilities of
robotic process automation further, and will
bring down these last hurdles to application of
the technology. This is a USD 1 billion opportuni-
ty that companies in the region would be ill ad-
vised to ignore. Ultimately, given all the benefits
of the solution, combined with the low cost and
ease of implementation, we expect to eventually
see an almost ubiquitous application of RPA tech-
nology across the Middle East and the rest of the
world.
10 Roland Berger Focus – Robotic Process Automation in the Middle East
11. Roland Berger, founded in 1967, is the only leading global consultancy of German
heritage and European origin. With 2,400 employees working from 34 countries,
we have successful operations in all major international markets. Our 50 offices
are located in the key global business hubs. The consultancy is an independent
partnership owned exclusively by 220 Partners.
Navigating Complexity
Roland Berger has been helping its clients to manage change for half a century.
Looking forward to the next 50 years, we are committed to supporting our clients
as they face the next frontier. To us, this means navigating the complexities that
define our times. We help our clients devise and implement responsive strategies
essential to lasting success.
About us
Robotic Process Automation in the Middle East – Roland Berger Focus 11