TOPIC 5
SERVICE TECHNIQUES
AMERICAN
FRENCH
RUSSIAN
SELF SERVICE
AMERICAN & PLATE SERVICE
A pre-plated service where the food is served
onto the guest’s plate in the kitchen.
Portion predetermined by the kitchen.
Accompaniment – helps to enhance the entire
presentation.
E.g. – coffee shop. Service – fast
AMERICAN SERVICE
Only 1 waiter/ss serves the meal at 1 station
Waiter/ss receives the meal ready plated and
place in front of the guest
Food is served from the left, beverage from the
right and cleared from the right
Breakfast and lunch setting are simple meals and
required limited of service ware. Dinner involves
more.
SERVICE
FRENCH – GUERIDON SERVICE
Service where the dish comes partially prepared from
the kitchen to be completed in the restaurant by waiter.
Cooking done on the gueridon trolley.
Waiter has to have considerable skills in preparing
food.
E.g. – La Salade Cesar, Les Crepe Suzettes.
French cover – show plate, napkin, table fork &
knife, soup spoon, butter plate, butter spreader,
dessert fork & spoon and wine glass
Employs 2 servers – chef de rang & asst. chef
de rang.
All food served & cleared from the right except
butter, bread & salad
Finger bowl – warm water with rose petals/
lemon slices.
Soiled dishes are cleared only when all guests
have completed their meals.
Russian – Silver Service
SILVER
SERVICE
a)The table is set for
hors d’oeuvres,
soup, main courses
& sweet dish in
silverware
b)Food is portioned
onto silver platters
in the kitchen then
placed at the
sideboard with
burners to keep food
warm
c)Food serves using
a service gear.
d)All food is
presented in silver
dishes
Only 1 waiter is needed
Food is fully prepared & garnish –
attractively arranged on silver platter
Service – waiter stand on the left of
the guest and holding the platter of
the food in his left hand
– shows each guest the food
– pick up the desired portion using
service gear.
Finger bowl and napkins are served
together with the meal
The
service
SELF SERVICE - BUFFET
In buffet service, tables are laid with crockery
and cutlery
Guest help themselves at the buffet counter
and return to the seat.
..Types of buffet..
1.Fork & knife buffet
– Complete dining room service. Guest are seated at the
table2.
2. Fork buffet
– Allows the guest to eat without being seated at the table.
Only few chair will be set. Food ready in small size and to be
eaten using fork.
3. Finger buffet
– Does not use any cutleries
– Using hand. Food does not contain gravy.
CAFETARIA
a)Menu is fixed & displayed on
large boards
b)Have high turnover rate.
c)Cover setting – depends on
types of cafeteria.
d)Service – customer collect tray,
moves along the counter
selecting meal, pay in cash and
take the table ware.
3 Types of cafeteria
1. Straight line
cafeteria
– Menu and price are
displayed to help the customer
select food.
All items are arranged along
the line. Cashier located end of
the line.
2.Free flow
cafeteria
– food are placed according to the
course. Separate cashier
– easier for customer to pay
without queuing.
E.g. – food court shopping
complex
Island type cafeteria
Allowed the customer to take their
food without long waiting.
Customer can have a view of the
food.
SELF SERVICE – FAST
FOOD
High investment, high labor cost and
high volume of customers
Influenced by American
companies, which provide meal
packaging and marketing.
Table setting – uses the disposable
cutleries such as plastic forks and spoons,
paper cups and foam plates.
“▰ THANK YOU
▰ ANY QUESTIONS

Topic 5 3 [american,french)

  • 1.
  • 2.
    AMERICAN & PLATESERVICE A pre-plated service where the food is served onto the guest’s plate in the kitchen. Portion predetermined by the kitchen. Accompaniment – helps to enhance the entire presentation. E.g. – coffee shop. Service – fast
  • 3.
    AMERICAN SERVICE Only 1waiter/ss serves the meal at 1 station Waiter/ss receives the meal ready plated and place in front of the guest Food is served from the left, beverage from the right and cleared from the right Breakfast and lunch setting are simple meals and required limited of service ware. Dinner involves more. SERVICE
  • 5.
    FRENCH – GUERIDONSERVICE Service where the dish comes partially prepared from the kitchen to be completed in the restaurant by waiter. Cooking done on the gueridon trolley. Waiter has to have considerable skills in preparing food. E.g. – La Salade Cesar, Les Crepe Suzettes.
  • 6.
    French cover –show plate, napkin, table fork & knife, soup spoon, butter plate, butter spreader, dessert fork & spoon and wine glass Employs 2 servers – chef de rang & asst. chef de rang. All food served & cleared from the right except butter, bread & salad Finger bowl – warm water with rose petals/ lemon slices. Soiled dishes are cleared only when all guests have completed their meals.
  • 7.
    Russian – SilverService SILVER SERVICE a)The table is set for hors d’oeuvres, soup, main courses & sweet dish in silverware b)Food is portioned onto silver platters in the kitchen then placed at the sideboard with burners to keep food warm c)Food serves using a service gear. d)All food is presented in silver dishes
  • 8.
    Only 1 waiteris needed Food is fully prepared & garnish – attractively arranged on silver platter Service – waiter stand on the left of the guest and holding the platter of the food in his left hand – shows each guest the food – pick up the desired portion using service gear. Finger bowl and napkins are served together with the meal The service
  • 9.
    SELF SERVICE -BUFFET In buffet service, tables are laid with crockery and cutlery Guest help themselves at the buffet counter and return to the seat.
  • 10.
    ..Types of buffet.. 1.Fork& knife buffet – Complete dining room service. Guest are seated at the table2. 2. Fork buffet – Allows the guest to eat without being seated at the table. Only few chair will be set. Food ready in small size and to be eaten using fork. 3. Finger buffet – Does not use any cutleries – Using hand. Food does not contain gravy.
  • 11.
    CAFETARIA a)Menu is fixed& displayed on large boards b)Have high turnover rate. c)Cover setting – depends on types of cafeteria. d)Service – customer collect tray, moves along the counter selecting meal, pay in cash and take the table ware.
  • 12.
    3 Types ofcafeteria 1. Straight line cafeteria – Menu and price are displayed to help the customer select food. All items are arranged along the line. Cashier located end of the line. 2.Free flow cafeteria – food are placed according to the course. Separate cashier – easier for customer to pay without queuing. E.g. – food court shopping complex
  • 13.
    Island type cafeteria Allowedthe customer to take their food without long waiting. Customer can have a view of the food.
  • 14.
    SELF SERVICE –FAST FOOD High investment, high labor cost and high volume of customers Influenced by American companies, which provide meal packaging and marketing. Table setting – uses the disposable cutleries such as plastic forks and spoons, paper cups and foam plates.
  • 15.
    “▰ THANK YOU ▰ANY QUESTIONS