SlideShare a Scribd company logo
TOPIC 3
SERVICE
TECHNIQUETO UNDERSTAND THE METHOD AND THE SERVICE
TECHNIQUES USED IN FOOD AND BEVERAGE SERVICE
Procedure of greeting the guests:-
 Acknowledge new guests (smile)
 Approach the guests with appropriate welcome
 Enquire their reservation. Check reservation list.
 Table usually have been reserved in the name of
the host
• Unfold the napkin on the lap of
the guest upon they have seated
• Start from women or the guest
honors of that day
4.WATER SERVICE
PURPOSE
• Refresh the guest’s
• Give them some time to select a pre-dinner drink.
PROSEDURE
• The water glass is positioned above the table knife
• Water is poured from the guest’s right hand side
• Move anti-clockwise
• Continue to offer water
5.
Presenting the menu is the time
for suggestive selling.
understand all the items in the
menu and able to describe how
they are cooked & served.
1.Should be open before it is
presented
2.Carry the menu on the flat of the
left arm
3.Present the menu to the guest’s
right hand side
4.Suggest items which do not appear
in the menu.
1.Ensure guest
ready to order
• 2. Use captain order
• 3. Take order using anti-clockwise
4.Take order
include main
course
• 5. Noted any special
requirement
• 6. Repeated order
7.Transfer
order to kitchen
• 8. Record the sale for billing
purposes
• 9. Keep a copy for the waiter
reference
7. Serving food and beverage
 Ladies first or guest of honor
 Continue serving around the table counter
clockwise
 Serve all foods from the left of the guest with
your left hand.  Serve all beverages from the right of your
guest with your right hand
 Place beverages to the right of the cover and refill
beverages without lifting the cup from the table
8.Clearing the table
Plates are cleared after a course
when all the guests have
finished.
Guest placing cutlery
together on their plate.
Clear all plate by using clearing
by two-plate or three plate
carrying techniques.
1
.
2.
3.
• The bill should be kept ready for presentation as soon as the
guest requires.
• The bill is presented at the table and placed in front of the host
• Common method payment are cash and credit card.
To inform the guest of
the amount to be paid
To act as a control
system for the
establishments
Remove coffee
cups and centre
items, glassware
and astray.
Recloth soiled
cloth after service
all the chairs are
returned to the
original position
Workstation are
restocked with
cleaned, polished
equipment
immediately.

More Related Content

What's hot

Sequence of service
Sequence of serviceSequence of service
Sequence of serviceDEEPAN ROY
 
SEQUENCE OF SERVICE PDF
SEQUENCE OF SERVICE PDFSEQUENCE OF SERVICE PDF
SEQUENCE OF SERVICE PDFSteve Ackerie
 
sequence of service in Restaurant
sequence of service in Restaurant sequence of service in Restaurant
sequence of service in Restaurant
N.Ramesh, Asst.Professor in MC&HM,SLCS
 
F&b service sequence kogetsu
F&b service sequence kogetsuF&b service sequence kogetsu
F&b service sequence kogetsuBalader King
 
Fb operation chapter_09
Fb operation chapter_09Fb operation chapter_09
Fb operation chapter_09Gajanan Shirke
 
7 rules of service
7 rules of service7 rules of service
7 rules of service
DepEd Angeles City
 
Chapter 5
Chapter 5Chapter 5
Chapter 5
projectjun
 
Chapter 5
Chapter 5Chapter 5
Chapter 5
projectjun
 
THE FOOD SERVICE SEQUENCE (MISE EN PLACE)
THE FOOD SERVICE SEQUENCE (MISE EN PLACE)THE FOOD SERVICE SEQUENCE (MISE EN PLACE)
THE FOOD SERVICE SEQUENCE (MISE EN PLACE)
MUMTAZUL ILYANI AZHAR
 
Waiters skills
Waiters skillsWaiters skills
Waiters skills
partho29
 
Mise en Place & Closing Restaurant: www.chefqtrainer.blogspot.com
Mise en Place & Closing Restaurant: www.chefqtrainer.blogspot.comMise en Place & Closing Restaurant: www.chefqtrainer.blogspot.com
Mise en Place & Closing Restaurant: www.chefqtrainer.blogspot.com
Culinary Training Program
 
F&b st service sequence and welcoming the guest
F&b st service sequence and welcoming the guestF&b st service sequence and welcoming the guest
F&b st service sequence and welcoming the guest
GauravKumar2656
 
WAITING AT THE TABLE
WAITING AT THE TABLEWAITING AT THE TABLE
WAITING AT THE TABLE
Suekko Heintz
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- RestaurantsBhavana Agarwal
 
ROTA SERVICE
ROTA SERVICEROTA SERVICE
ROTA SERVICE
indian chefrecipe
 
Sequence of service
Sequence of serviceSequence of service
Sequence of serviceMurthy Naik
 
The art of Order Taking
The art of Order TakingThe art of Order Taking
The art of Order Taking
Kanchan Saha
 
Training Module- Waiters
Training Module- WaitersTraining Module- Waiters
Training Module- Waiters
manishsgarg
 
Banquet server basic skill training
Banquet server basic skill trainingBanquet server basic skill training
Banquet server basic skill training
Marriott Hotels & Resorts
 
F&b golfer terace1
F&b golfer terace1F&b golfer terace1
F&b golfer terace1Balader King
 

What's hot (20)

Sequence of service
Sequence of serviceSequence of service
Sequence of service
 
SEQUENCE OF SERVICE PDF
SEQUENCE OF SERVICE PDFSEQUENCE OF SERVICE PDF
SEQUENCE OF SERVICE PDF
 
sequence of service in Restaurant
sequence of service in Restaurant sequence of service in Restaurant
sequence of service in Restaurant
 
F&b service sequence kogetsu
F&b service sequence kogetsuF&b service sequence kogetsu
F&b service sequence kogetsu
 
Fb operation chapter_09
Fb operation chapter_09Fb operation chapter_09
Fb operation chapter_09
 
7 rules of service
7 rules of service7 rules of service
7 rules of service
 
Chapter 5
Chapter 5Chapter 5
Chapter 5
 
Chapter 5
Chapter 5Chapter 5
Chapter 5
 
THE FOOD SERVICE SEQUENCE (MISE EN PLACE)
THE FOOD SERVICE SEQUENCE (MISE EN PLACE)THE FOOD SERVICE SEQUENCE (MISE EN PLACE)
THE FOOD SERVICE SEQUENCE (MISE EN PLACE)
 
Waiters skills
Waiters skillsWaiters skills
Waiters skills
 
Mise en Place & Closing Restaurant: www.chefqtrainer.blogspot.com
Mise en Place & Closing Restaurant: www.chefqtrainer.blogspot.comMise en Place & Closing Restaurant: www.chefqtrainer.blogspot.com
Mise en Place & Closing Restaurant: www.chefqtrainer.blogspot.com
 
F&b st service sequence and welcoming the guest
F&b st service sequence and welcoming the guestF&b st service sequence and welcoming the guest
F&b st service sequence and welcoming the guest
 
WAITING AT THE TABLE
WAITING AT THE TABLEWAITING AT THE TABLE
WAITING AT THE TABLE
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- Restaurants
 
ROTA SERVICE
ROTA SERVICEROTA SERVICE
ROTA SERVICE
 
Sequence of service
Sequence of serviceSequence of service
Sequence of service
 
The art of Order Taking
The art of Order TakingThe art of Order Taking
The art of Order Taking
 
Training Module- Waiters
Training Module- WaitersTraining Module- Waiters
Training Module- Waiters
 
Banquet server basic skill training
Banquet server basic skill trainingBanquet server basic skill training
Banquet server basic skill training
 
F&b golfer terace1
F&b golfer terace1F&b golfer terace1
F&b golfer terace1
 

Similar to Topic 3 service sequence

chapter3-guesthandlingprocedure-161114081416.pdf
chapter3-guesthandlingprocedure-161114081416.pdfchapter3-guesthandlingprocedure-161114081416.pdf
chapter3-guesthandlingprocedure-161114081416.pdf
Ma. Ann Criselda Arceta
 
chapter3-guesthandlingprocedure-161114081416.pptx
chapter3-guesthandlingprocedure-161114081416.pptxchapter3-guesthandlingprocedure-161114081416.pptx
chapter3-guesthandlingprocedure-161114081416.pptx
Ma. Ann Criselda Arceta
 
TABLE_SERVICE_PROCEDURE.pptx
TABLE_SERVICE_PROCEDURE.pptxTABLE_SERVICE_PROCEDURE.pptx
TABLE_SERVICE_PROCEDURE.pptx
mahaliacaraan
 
TABLE_SERVICE_PROCEDURE.pptx
TABLE_SERVICE_PROCEDURE.pptxTABLE_SERVICE_PROCEDURE.pptx
TABLE_SERVICE_PROCEDURE.pptx
mahaliacaraan
 
FOOD AND BEVERAGE SERVICE PROCEDURES
FOOD AND BEVERAGE SERVICE PROCEDURESFOOD AND BEVERAGE SERVICE PROCEDURES
FOOD AND BEVERAGE SERVICE PROCEDURES
MUMTAZUL ILYANI AZHAR
 
SEQUENCE OF SERVICE IN RESTAURANT.pptx
SEQUENCE OF SERVICE IN RESTAURANT.pptxSEQUENCE OF SERVICE IN RESTAURANT.pptx
SEQUENCE OF SERVICE IN RESTAURANT.pptx
SpiritTales
 
food anf bev module 3.pptx
food anf bev module 3.pptxfood anf bev module 3.pptx
food anf bev module 3.pptx
MichaelAyson1
 
Sequence of service
Sequence of serviceSequence of service
Sequence of service
Marriott Hotels & Resorts
 
P 3 Food & Beverage cycle
P 3 Food & Beverage cycle P 3 Food & Beverage cycle
P 3 Food & Beverage cycle
Hany Atef
 
F AND B ppt.pptx
F AND B ppt.pptxF AND B ppt.pptx
F AND B ppt.pptx
YuvarajDevkota
 
Smart Up Business fine dining Training
Smart Up Business fine dining TrainingSmart Up Business fine dining Training
Smart Up Business fine dining Training
Sherif Nazmi
 
Merion Workflows
Merion WorkflowsMerion Workflows
Merion WorkflowsGreg Silva
 
Waiting at the table
Waiting at the tableWaiting at the table
Waiting at the table
King Jacob
 
F b service_sop
F b service_sopF b service_sop
F b service_sop
Tariku Hailu
 
3.-Serve-food-and-beverage.pptx
3.-Serve-food-and-beverage.pptx3.-Serve-food-and-beverage.pptx
3.-Serve-food-and-beverage.pptx
AlejandroTVLearningC
 
3.-Serve-food-and-beverage.pptx
3.-Serve-food-and-beverage.pptx3.-Serve-food-and-beverage.pptx
3.-Serve-food-and-beverage.pptx
AlejandroTVLearningC
 
Take Food and Beverage Orders Module 4.pptx
Take Food and Beverage Orders Module 4.pptxTake Food and Beverage Orders Module 4.pptx
Take Food and Beverage Orders Module 4.pptx
maricel769799
 
service techniques
service techniquesservice techniques
service techniques
projectjun
 
fnbtrainingserviceupselling-13302454751677-phpapp01-120226024113-phpapp01.pdf
fnbtrainingserviceupselling-13302454751677-phpapp01-120226024113-phpapp01.pdffnbtrainingserviceupselling-13302454751677-phpapp01-120226024113-phpapp01.pdf
fnbtrainingserviceupselling-13302454751677-phpapp01-120226024113-phpapp01.pdf
72691
 

Similar to Topic 3 service sequence (20)

chapter3-guesthandlingprocedure-161114081416.pdf
chapter3-guesthandlingprocedure-161114081416.pdfchapter3-guesthandlingprocedure-161114081416.pdf
chapter3-guesthandlingprocedure-161114081416.pdf
 
chapter3-guesthandlingprocedure-161114081416.pptx
chapter3-guesthandlingprocedure-161114081416.pptxchapter3-guesthandlingprocedure-161114081416.pptx
chapter3-guesthandlingprocedure-161114081416.pptx
 
TABLE_SERVICE_PROCEDURE.pptx
TABLE_SERVICE_PROCEDURE.pptxTABLE_SERVICE_PROCEDURE.pptx
TABLE_SERVICE_PROCEDURE.pptx
 
TABLE_SERVICE_PROCEDURE.pptx
TABLE_SERVICE_PROCEDURE.pptxTABLE_SERVICE_PROCEDURE.pptx
TABLE_SERVICE_PROCEDURE.pptx
 
FOOD AND BEVERAGE SERVICE PROCEDURES
FOOD AND BEVERAGE SERVICE PROCEDURESFOOD AND BEVERAGE SERVICE PROCEDURES
FOOD AND BEVERAGE SERVICE PROCEDURES
 
SEQUENCE OF SERVICE IN RESTAURANT.pptx
SEQUENCE OF SERVICE IN RESTAURANT.pptxSEQUENCE OF SERVICE IN RESTAURANT.pptx
SEQUENCE OF SERVICE IN RESTAURANT.pptx
 
food anf bev module 3.pptx
food anf bev module 3.pptxfood anf bev module 3.pptx
food anf bev module 3.pptx
 
Sequence of service
Sequence of serviceSequence of service
Sequence of service
 
P 3 Food & Beverage cycle
P 3 Food & Beverage cycle P 3 Food & Beverage cycle
P 3 Food & Beverage cycle
 
F AND B ppt.pptx
F AND B ppt.pptxF AND B ppt.pptx
F AND B ppt.pptx
 
04 sequence of service
04  sequence of service04  sequence of service
04 sequence of service
 
Smart Up Business fine dining Training
Smart Up Business fine dining TrainingSmart Up Business fine dining Training
Smart Up Business fine dining Training
 
Merion Workflows
Merion WorkflowsMerion Workflows
Merion Workflows
 
Waiting at the table
Waiting at the tableWaiting at the table
Waiting at the table
 
F b service_sop
F b service_sopF b service_sop
F b service_sop
 
3.-Serve-food-and-beverage.pptx
3.-Serve-food-and-beverage.pptx3.-Serve-food-and-beverage.pptx
3.-Serve-food-and-beverage.pptx
 
3.-Serve-food-and-beverage.pptx
3.-Serve-food-and-beverage.pptx3.-Serve-food-and-beverage.pptx
3.-Serve-food-and-beverage.pptx
 
Take Food and Beverage Orders Module 4.pptx
Take Food and Beverage Orders Module 4.pptxTake Food and Beverage Orders Module 4.pptx
Take Food and Beverage Orders Module 4.pptx
 
service techniques
service techniquesservice techniques
service techniques
 
fnbtrainingserviceupselling-13302454751677-phpapp01-120226024113-phpapp01.pdf
fnbtrainingserviceupselling-13302454751677-phpapp01-120226024113-phpapp01.pdffnbtrainingserviceupselling-13302454751677-phpapp01-120226024113-phpapp01.pdf
fnbtrainingserviceupselling-13302454751677-phpapp01-120226024113-phpapp01.pdf
 

More from projectjun

Topic 6 2 types of beverage
Topic 6  2 types of beverageTopic 6  2 types of beverage
Topic 6 2 types of beverage
projectjun
 
Topic 6.1 beverage service equipment
Topic 6.1 beverage service equipmentTopic 6.1 beverage service equipment
Topic 6.1 beverage service equipment
projectjun
 
Topic 5 3 [american,french)
Topic 5  3 [american,french)Topic 5  3 [american,french)
Topic 5 3 [american,french)
projectjun
 
Topic 5 3 [american,french)
Topic 5  3 [american,french)Topic 5  3 [american,french)
Topic 5 3 [american,french)
projectjun
 
Topic 6.1 beverage service equipment
Topic 6.1 beverage service equipmentTopic 6.1 beverage service equipment
Topic 6.1 beverage service equipment
projectjun
 
Topic 5 3 [american,french)
Topic 5  3 [american,french)Topic 5  3 [american,french)
Topic 5 3 [american,french)
projectjun
 
Topic 5 2 service method
Topic 5 2 service methodTopic 5 2 service method
Topic 5 2 service method
projectjun
 
Chapter 4 fnb
Chapter 4 fnbChapter 4 fnb
Chapter 4 fnb
projectjun
 
Topic 2.3 conducting briefing
Topic 2.3 conducting briefingTopic 2.3 conducting briefing
Topic 2.3 conducting briefing
projectjun
 
Topic 2.2 types of cover
Topic 2.2 types of coverTopic 2.2 types of cover
Topic 2.2 types of cover
projectjun
 
Topic 2.1 mise en-place
Topic 2.1 mise en-placeTopic 2.1 mise en-place
Topic 2.1 mise en-place
projectjun
 
Topic 1.2 dining room equipment
Topic 1.2 dining room equipmentTopic 1.2 dining room equipment
Topic 1.2 dining room equipment
projectjun
 
Topic 1 .1 introduction of food service
Topic 1 .1 introduction of food serviceTopic 1 .1 introduction of food service
Topic 1 .1 introduction of food service
projectjun
 
Topic 6.1 beverage service equipment
Topic 6.1 beverage service equipmentTopic 6.1 beverage service equipment
Topic 6.1 beverage service equipment
projectjun
 
Topic 6 2 types of beverage
Topic 6  2 types of beverageTopic 6  2 types of beverage
Topic 6 2 types of beverage
projectjun
 
Topic 5 2 service method
Topic 5 2 service methodTopic 5 2 service method
Topic 5 2 service method
projectjun
 
Topic 5 3 [american,french)
Topic 5  3 [american,french)Topic 5  3 [american,french)
Topic 5 3 [american,french)
projectjun
 
Topic 2.3 conducting briefing
Topic 2.3 conducting briefingTopic 2.3 conducting briefing
Topic 2.3 conducting briefing
projectjun
 
Topic 2.2 types of cover
Topic 2.2 types of coverTopic 2.2 types of cover
Topic 2.2 types of cover
projectjun
 
Topic 2.1 mise en-place
Topic 2.1 mise en-placeTopic 2.1 mise en-place
Topic 2.1 mise en-place
projectjun
 

More from projectjun (20)

Topic 6 2 types of beverage
Topic 6  2 types of beverageTopic 6  2 types of beverage
Topic 6 2 types of beverage
 
Topic 6.1 beverage service equipment
Topic 6.1 beverage service equipmentTopic 6.1 beverage service equipment
Topic 6.1 beverage service equipment
 
Topic 5 3 [american,french)
Topic 5  3 [american,french)Topic 5  3 [american,french)
Topic 5 3 [american,french)
 
Topic 5 3 [american,french)
Topic 5  3 [american,french)Topic 5  3 [american,french)
Topic 5 3 [american,french)
 
Topic 6.1 beverage service equipment
Topic 6.1 beverage service equipmentTopic 6.1 beverage service equipment
Topic 6.1 beverage service equipment
 
Topic 5 3 [american,french)
Topic 5  3 [american,french)Topic 5  3 [american,french)
Topic 5 3 [american,french)
 
Topic 5 2 service method
Topic 5 2 service methodTopic 5 2 service method
Topic 5 2 service method
 
Chapter 4 fnb
Chapter 4 fnbChapter 4 fnb
Chapter 4 fnb
 
Topic 2.3 conducting briefing
Topic 2.3 conducting briefingTopic 2.3 conducting briefing
Topic 2.3 conducting briefing
 
Topic 2.2 types of cover
Topic 2.2 types of coverTopic 2.2 types of cover
Topic 2.2 types of cover
 
Topic 2.1 mise en-place
Topic 2.1 mise en-placeTopic 2.1 mise en-place
Topic 2.1 mise en-place
 
Topic 1.2 dining room equipment
Topic 1.2 dining room equipmentTopic 1.2 dining room equipment
Topic 1.2 dining room equipment
 
Topic 1 .1 introduction of food service
Topic 1 .1 introduction of food serviceTopic 1 .1 introduction of food service
Topic 1 .1 introduction of food service
 
Topic 6.1 beverage service equipment
Topic 6.1 beverage service equipmentTopic 6.1 beverage service equipment
Topic 6.1 beverage service equipment
 
Topic 6 2 types of beverage
Topic 6  2 types of beverageTopic 6  2 types of beverage
Topic 6 2 types of beverage
 
Topic 5 2 service method
Topic 5 2 service methodTopic 5 2 service method
Topic 5 2 service method
 
Topic 5 3 [american,french)
Topic 5  3 [american,french)Topic 5  3 [american,french)
Topic 5 3 [american,french)
 
Topic 2.3 conducting briefing
Topic 2.3 conducting briefingTopic 2.3 conducting briefing
Topic 2.3 conducting briefing
 
Topic 2.2 types of cover
Topic 2.2 types of coverTopic 2.2 types of cover
Topic 2.2 types of cover
 
Topic 2.1 mise en-place
Topic 2.1 mise en-placeTopic 2.1 mise en-place
Topic 2.1 mise en-place
 

Recently uploaded

The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
Jisc
 
678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf
CarlosHernanMontoyab2
 
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdfAdversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Po-Chuan Chen
 
The geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideasThe geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideas
GeoBlogs
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
Balvir Singh
 
Additional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdfAdditional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdf
joachimlavalley1
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
camakaiclarkmusic
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
beazzy04
 
A Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in EducationA Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in Education
Peter Windle
 
Embracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic ImperativeEmbracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic Imperative
Peter Windle
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
JosvitaDsouza2
 
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCECLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
BhavyaRajput3
 
Acetabularia Information For Class 9 .docx
Acetabularia Information For Class 9  .docxAcetabularia Information For Class 9  .docx
Acetabularia Information For Class 9 .docx
vaibhavrinwa19
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 
Palestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptxPalestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptx
RaedMohamed3
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
heathfieldcps1
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
Digital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchDigital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and Research
Vikramjit Singh
 

Recently uploaded (20)

The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
 
678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf
 
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdfAdversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
 
The geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideasThe geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideas
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
 
Additional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdfAdditional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdf
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
 
A Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in EducationA Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in Education
 
Embracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic ImperativeEmbracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic Imperative
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
 
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCECLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
 
Acetabularia Information For Class 9 .docx
Acetabularia Information For Class 9  .docxAcetabularia Information For Class 9  .docx
Acetabularia Information For Class 9 .docx
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
Palestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptxPalestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptx
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
Digital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchDigital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and Research
 

Topic 3 service sequence

  • 1. TOPIC 3 SERVICE TECHNIQUETO UNDERSTAND THE METHOD AND THE SERVICE TECHNIQUES USED IN FOOD AND BEVERAGE SERVICE
  • 2. Procedure of greeting the guests:-  Acknowledge new guests (smile)  Approach the guests with appropriate welcome  Enquire their reservation. Check reservation list.  Table usually have been reserved in the name of the host
  • 3.
  • 4. • Unfold the napkin on the lap of the guest upon they have seated • Start from women or the guest honors of that day
  • 6. PURPOSE • Refresh the guest’s • Give them some time to select a pre-dinner drink. PROSEDURE • The water glass is positioned above the table knife • Water is poured from the guest’s right hand side • Move anti-clockwise • Continue to offer water
  • 7. 5.
  • 8. Presenting the menu is the time for suggestive selling. understand all the items in the menu and able to describe how they are cooked & served. 1.Should be open before it is presented 2.Carry the menu on the flat of the left arm 3.Present the menu to the guest’s right hand side 4.Suggest items which do not appear in the menu.
  • 9.
  • 10. 1.Ensure guest ready to order • 2. Use captain order • 3. Take order using anti-clockwise 4.Take order include main course • 5. Noted any special requirement • 6. Repeated order 7.Transfer order to kitchen • 8. Record the sale for billing purposes • 9. Keep a copy for the waiter reference
  • 11. 7. Serving food and beverage
  • 12.  Ladies first or guest of honor  Continue serving around the table counter clockwise  Serve all foods from the left of the guest with your left hand.  Serve all beverages from the right of your guest with your right hand  Place beverages to the right of the cover and refill beverages without lifting the cup from the table
  • 14. Plates are cleared after a course when all the guests have finished. Guest placing cutlery together on their plate. Clear all plate by using clearing by two-plate or three plate carrying techniques. 1 . 2. 3.
  • 15.
  • 16. • The bill should be kept ready for presentation as soon as the guest requires. • The bill is presented at the table and placed in front of the host • Common method payment are cash and credit card. To inform the guest of the amount to be paid To act as a control system for the establishments
  • 17. Remove coffee cups and centre items, glassware and astray. Recloth soiled cloth after service all the chairs are returned to the original position Workstation are restocked with cleaned, polished equipment immediately.