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Third Age Travellers
Over 65’s & Retired
Brett Spence, Kirsty McArthur, Sophie Köllmeier, Michael Bienick, Priya
Patel, Madelon Vis and Patrick Bollen
Characteristics
 Lot’s of spare time
 Mobility problems
 Disposable income
 Insecurity
 Resistance to change
(perceptions)
 Health issues
 Technology gap
Needs
 Seamless traveling from A  B
 Accessibility
 Clear AV-announcements all the way
 Security & Support
 On station facilities
 Adequate facilities on the train
 Stress free travel
Interview Quotes
“Most of our generation does not know what routes are available”
“Within our generation there are some people who have the perception that rail
travel is dirty and inadequate”
“I would suggest that travel information is far to complicated at times”
“We have done our part, we would like to feel special”
- Tim Sparrow – Sussex Community Rail Partnership
- Günter Eisebith – German tourist
Solutions
Splitting up the solutions into two categories
Traditional/Digital Marketing:
 Pamphlets/leaflets
 Posters
 Newspaper article
 Radio
 Visits to relevant
websites(Digital element)
From A  B:
 Support on station
 Improved facilities and
connectivity
 Simplified timetables
 Clear and concise AV-
announcements throughout
the journey
Traditional Marketing & Strategies
with digital elements
Back to the basics!
 High demand for hardcopy information
 Clear and simple design
 Easy accessibility to information of all available routes
 Promoting stress-free traveling i.e. older people with their
grandchildren
 Face to face training
 People of similar age will help each other with technology at a
community centre
 Volunteer capacity of older people
From A  B
 Making sure there are:
 Enough available parking spots for disabled travellers
 Ramps for easy access to the platform (rural stations)
 Simplified timetable information (specific to individual routes)
 Integrating local entrepreneurial shops or schemes at the station
 Improving workability locals
 Interdisciplinary workforce (travel information and retail?)
 Clear and concise AV-announcements throughout the journey
 Improved facilities i.e. toilets, shop/food trolley
Out of the box
“We have done our part, we would like to feel special”
 Special cabin for older people
 Get together for equal people
 Access only with a senior card
Thank you for listening!
Any Questions?

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Marketing rail travel to retirees

  • 1. Third Age Travellers Over 65’s & Retired Brett Spence, Kirsty McArthur, Sophie Köllmeier, Michael Bienick, Priya Patel, Madelon Vis and Patrick Bollen
  • 2. Characteristics  Lot’s of spare time  Mobility problems  Disposable income  Insecurity  Resistance to change (perceptions)  Health issues  Technology gap
  • 3. Needs  Seamless traveling from A  B  Accessibility  Clear AV-announcements all the way  Security & Support  On station facilities  Adequate facilities on the train  Stress free travel
  • 4. Interview Quotes “Most of our generation does not know what routes are available” “Within our generation there are some people who have the perception that rail travel is dirty and inadequate” “I would suggest that travel information is far to complicated at times” “We have done our part, we would like to feel special” - Tim Sparrow – Sussex Community Rail Partnership - Günter Eisebith – German tourist
  • 5. Solutions Splitting up the solutions into two categories Traditional/Digital Marketing:  Pamphlets/leaflets  Posters  Newspaper article  Radio  Visits to relevant websites(Digital element) From A  B:  Support on station  Improved facilities and connectivity  Simplified timetables  Clear and concise AV- announcements throughout the journey
  • 6. Traditional Marketing & Strategies with digital elements Back to the basics!  High demand for hardcopy information  Clear and simple design  Easy accessibility to information of all available routes  Promoting stress-free traveling i.e. older people with their grandchildren  Face to face training  People of similar age will help each other with technology at a community centre  Volunteer capacity of older people
  • 7. From A  B  Making sure there are:  Enough available parking spots for disabled travellers  Ramps for easy access to the platform (rural stations)  Simplified timetable information (specific to individual routes)  Integrating local entrepreneurial shops or schemes at the station  Improving workability locals  Interdisciplinary workforce (travel information and retail?)  Clear and concise AV-announcements throughout the journey  Improved facilities i.e. toilets, shop/food trolley
  • 8. Out of the box “We have done our part, we would like to feel special”  Special cabin for older people  Get together for equal people  Access only with a senior card
  • 9. Thank you for listening! Any Questions?