Francis Galton discovered the "wisdom of crowds" phenomenon when he observed that the average guess of 787 people about the weight of an ox was remarkably close to the actual weight. He found that crowds can make good decisions collectively even when individuals have imperfect information. This occurs because errors in different guesses tend to cancel out. The diversity of a crowd, including a range of perspectives, yields superior outcomes compared to groups of like-minded experts prone to "groupthink". Ensuring diversity, dissent, and independence among a group's members is important for harnessing the wisdom of crowds effect.