- The document discusses the benefits of integrating voice capabilities with Microsoft Office 365 through hosted Lync. Email remains the primary form of business communication, but telephony accounts for over an hour of use per day and is still essential.
- Moving email and voice to the cloud through Office 365 and hosted Lync provides significant advantages over on-premises systems, including lower upfront costs, predictable pricing, rapid deployment, flexible options, and no need for in-house management. It also allows mobility and integration with other Office 365 features.
- Evaluating providers of hosted Lync is important, as high uptime and reliability are critical for voice services. For many organizations, hosted Lync provides better value than on-
Partner Overview of Office 365 (BPOS v2.0)jessiethe3rd
This document provides an overview of Microsoft Office 365 for partners. It describes Office 365 as bringing together cloud versions of Microsoft's communication and collaboration products along with the latest desktop suite. It highlights key benefits like productivity, security, control and access from any device. The document outlines Office 365 plans and editions for different user types from individuals to enterprises. It discusses the partner opportunity around Office 365 in areas like new customers, scenarios, advisory fees and recurring revenues. It encourages partners to sign up today to become an Online Services Partner and start customers on the transition to Office 365.
Capital City Technology Group provides IT solutions and services to simplify their clients' IT needs. The presentation discusses integrating Microsoft SharePoint and Exchange into businesses to improve collaboration and communication. It also covers benefits of switching to VoIP and virtualization solutions to reduce costs. A Q&A session addresses key technologies businesses use and challenges they face. Attendees can receive a free 30-day trial of SharePoint, Exchange, or VoIP solutions.
As communications service providers (CSP) respond to industry disrupters such as the empowered consumer, the rise of over-the-top (OTT) providers and the decline of traditional revenue lines like wireline voice and mobile messaging, they are faced on the other side with the enormous increase in data file sizes and quantities. Whether coordinating securely while mobile, increasing the amount of video-on-demand (VoD) content managed or moving big data on and off the cloud, IBM Aspera has a solution to meet the needs of today’s digital service provider.
Understanding Office 365 Service Offerings - O365 Saturday Sydney 2015Michael Noel
Version of the presentation given at Office365 Saturday Sydney on 12 June, 2015. Contains licensing info in AUD.
Microsoft’s Office 365 has experienced massive growth in recent months, with reduced overhead costs and reliability acting as driving factors for many organizations. While popular services such as Exchange Online and SharePoint Online may be responsible for much of the interest in Office 365, there are other less well known services such as OneDrive for Business and Skype for Business that make Microsoft’s cloud offering even more tempting for IT decision makers.
This session breaks down the various service offerings of Office 365, providing for easy to understand description of each of the tools provided and how they can be used to improve productivity and reduce costs.
• Understand key features and functionality of each of the service offerings within Office 365, including Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business, Office Web App, and the Office 2013 client suite
• Determine what type of license is required for your organization based on the level of functionality required and the type of information workers that will use the platform
• Review key decision points to make when considering an Office 365 deployment such as whether or not to provide Single Sign On to the platform with an internal Active Directory environment, data retention decisions, and migration options
Osterman Research: The need for third party security, compliance and other ca...proutley
As a generalist product offered to a mass audience, Microsoft Office 365 cannot satisfy every requirement for every user at every organization. Consequently, Osterman Research believes that most organizations considering Microsoft Office 365 will need to use third party offerings, such as Symantec Enterprise Vault.cloud, to either supplement or replace the capabilities in Microsoft’s offering. Download this customer-facing Osterman Research white paper to learn more.
In today's business environment, productivity and profitability depend on how well you communicate, collaborate, produce content and share knowledge. But are your current systems up to the challenge?
In our new white paper, The Business Value Of Office 365 To The Enterprise, we'll show you how to transform your organization by channeling your important business activities through this single cloud-based platform.
You'll learn how Office 365 helps you to:
- Streamline knowledge-sharing through document management
- Enhance productivity using anywhere, anytime mobile access
- Drive innovation with Yammer and other social enterprise capabilities
- Manage and automate workflows for optimum productivity
- Communicate, collaborate and co-author documents
- Improve specific business departments, such as HR, sales and operations
- Office 365 provides a unified productivity experience across devices with familiar Microsoft Office applications and services like Exchange, SharePoint, and Lync. It offers options for hosted or on-premises deployments.
- Key benefits include access to documents from any device, real-time collaboration, rich content creation and sharing capabilities, and powerful business intelligence and analytics tools.
- Microsoft and its partners have seen increasing momentum for Office 365 in Australia over the past year through enterprise customers, a growing partner ecosystem, and expanded offerings.
Although Microsoft has done quite a good job at creating a robust and scalable platform in Office 365 that can satisfy the requirements of many organizations, there are some organizations that will need compliance and security capabilities not available natively in the platform. This white paper discusses what Office 365 will and will not do, and discusses where supplemental offerings from third-party vendors will prove to be beneficial.
Partner Overview of Office 365 (BPOS v2.0)jessiethe3rd
This document provides an overview of Microsoft Office 365 for partners. It describes Office 365 as bringing together cloud versions of Microsoft's communication and collaboration products along with the latest desktop suite. It highlights key benefits like productivity, security, control and access from any device. The document outlines Office 365 plans and editions for different user types from individuals to enterprises. It discusses the partner opportunity around Office 365 in areas like new customers, scenarios, advisory fees and recurring revenues. It encourages partners to sign up today to become an Online Services Partner and start customers on the transition to Office 365.
Capital City Technology Group provides IT solutions and services to simplify their clients' IT needs. The presentation discusses integrating Microsoft SharePoint and Exchange into businesses to improve collaboration and communication. It also covers benefits of switching to VoIP and virtualization solutions to reduce costs. A Q&A session addresses key technologies businesses use and challenges they face. Attendees can receive a free 30-day trial of SharePoint, Exchange, or VoIP solutions.
As communications service providers (CSP) respond to industry disrupters such as the empowered consumer, the rise of over-the-top (OTT) providers and the decline of traditional revenue lines like wireline voice and mobile messaging, they are faced on the other side with the enormous increase in data file sizes and quantities. Whether coordinating securely while mobile, increasing the amount of video-on-demand (VoD) content managed or moving big data on and off the cloud, IBM Aspera has a solution to meet the needs of today’s digital service provider.
Understanding Office 365 Service Offerings - O365 Saturday Sydney 2015Michael Noel
Version of the presentation given at Office365 Saturday Sydney on 12 June, 2015. Contains licensing info in AUD.
Microsoft’s Office 365 has experienced massive growth in recent months, with reduced overhead costs and reliability acting as driving factors for many organizations. While popular services such as Exchange Online and SharePoint Online may be responsible for much of the interest in Office 365, there are other less well known services such as OneDrive for Business and Skype for Business that make Microsoft’s cloud offering even more tempting for IT decision makers.
This session breaks down the various service offerings of Office 365, providing for easy to understand description of each of the tools provided and how they can be used to improve productivity and reduce costs.
• Understand key features and functionality of each of the service offerings within Office 365, including Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business, Office Web App, and the Office 2013 client suite
• Determine what type of license is required for your organization based on the level of functionality required and the type of information workers that will use the platform
• Review key decision points to make when considering an Office 365 deployment such as whether or not to provide Single Sign On to the platform with an internal Active Directory environment, data retention decisions, and migration options
Osterman Research: The need for third party security, compliance and other ca...proutley
As a generalist product offered to a mass audience, Microsoft Office 365 cannot satisfy every requirement for every user at every organization. Consequently, Osterman Research believes that most organizations considering Microsoft Office 365 will need to use third party offerings, such as Symantec Enterprise Vault.cloud, to either supplement or replace the capabilities in Microsoft’s offering. Download this customer-facing Osterman Research white paper to learn more.
In today's business environment, productivity and profitability depend on how well you communicate, collaborate, produce content and share knowledge. But are your current systems up to the challenge?
In our new white paper, The Business Value Of Office 365 To The Enterprise, we'll show you how to transform your organization by channeling your important business activities through this single cloud-based platform.
You'll learn how Office 365 helps you to:
- Streamline knowledge-sharing through document management
- Enhance productivity using anywhere, anytime mobile access
- Drive innovation with Yammer and other social enterprise capabilities
- Manage and automate workflows for optimum productivity
- Communicate, collaborate and co-author documents
- Improve specific business departments, such as HR, sales and operations
- Office 365 provides a unified productivity experience across devices with familiar Microsoft Office applications and services like Exchange, SharePoint, and Lync. It offers options for hosted or on-premises deployments.
- Key benefits include access to documents from any device, real-time collaboration, rich content creation and sharing capabilities, and powerful business intelligence and analytics tools.
- Microsoft and its partners have seen increasing momentum for Office 365 in Australia over the past year through enterprise customers, a growing partner ecosystem, and expanded offerings.
Although Microsoft has done quite a good job at creating a robust and scalable platform in Office 365 that can satisfy the requirements of many organizations, there are some organizations that will need compliance and security capabilities not available natively in the platform. This white paper discusses what Office 365 will and will not do, and discusses where supplemental offerings from third-party vendors will prove to be beneficial.
Microsoft Office 365 is a subscription service that provides access to Microsoft Office applications and other productivity services over the internet. It comes in several plan options for both business and personal use at different price points. The plans vary in features included, such as whether they provide online-only access or include installation of Office applications on devices. Office 365 generally provides the best experience when using the newest versions of Office. It can be used as either a cloud-based or hybrid solution working with existing on-premise Exchange servers. An alternative to Office 365 is purchasing and hosting email and other services locally, but for non-profits Office 365 often provides the most cost-effective solution.
Top 11 slack competitors to look out for in 2020 (1)Md Abdul Kalam
Time to replace Slack with these top 11 Slack Competitors. ✓Troop Messenger ✓Facebook Workplace ✓Microsoft Teams ✓Zoho Cliq ✓Ryver ✓Mattermost ✓Rocket Chat ✓ Fleep ✓Glip ✓Quip ✓Bitrix24
1) IBM implemented private clouds internally to standardize and automate key IT workloads in order to dramatically reduce costs and improve efficiency.
2) The three workloads that produced the most benefits were development and test, analytics, and storage. Development and test workloads saw provisioning times drop from 5 days to 1 hour and eliminated testing backlogs. Analytics workloads consolidated siloed business intelligence projects, saving tens of millions over 5 years. Storage workloads reduced costs by nearly 50% while accommodating 25% annual data growth without increased budgets.
3) Through internal cloud implementations, IBM saw firsthand the transformative impact on business from improved efficiency and lower costs. Workload selection is critical to cloud success
What's new in CRM 2015 update 1 (Dynamics CRM 2015 Update 1)Kristof D'Hoossche
The document summarizes new features in Microsoft Dynamics CRM 2015 Update 1. Key points include:
- A new navigation bar makes it easier to find information faster. Recently viewed items are also accessible from the bar.
- Themes can be used to add logos and customize color schemes. Exchange email activities can now be automatically tracked using tracked folders.
- Excel Online and a new Power Query connector allow quick analysis of CRM data directly from CRM Online. Collaboration features have been expanded.
- Forms load much faster with a new rendering engine. Updates are now opt-in and managed through a central portal.
Microsoft Office 365 for Enterprise - Presented by AtidanDavid J Rosenthal
The document discusses reimagining productivity through Microsoft's vision for a productivity cloud. Key points:
- Microsoft envisions providing flexibility and choice through an enterprise-grade cloud with essential productivity services that are familiar and easy to use.
- The productivity cloud would provide capabilities like enterprise social networking, real-time collaboration, mobile access to Office apps and data, and touch/ink/voice input.
- Security, compliance, and device/data management features are discussed to enable productivity while protecting information.
The document summarizes new features in Microsoft Dynamics CRM 2015 Update 1, including:
1. A new navigation bar that makes it easier to find recently viewed items and navigate complex forms.
2. The ability to customize the look and feel with themes that allow adding logos and changing color schemes.
3. Enhanced email tracking capabilities that allow automatically linking emails to records by dragging emails to tracked folders.
4. Faster loading of forms using a new rendering engine.
Slack has gained a lot of competitors through the years (Microsoft Teams, Glip, to name a few) that offer
highly competitive features and packages. And since Slack’s price tag is quite high many tools deliver
more affordable solutions.Team messaging tools definitely have the momentum in business collaboration.
Slack is currently in the spotlight, but there are many tools striving to beat it and serve users even better.
Office 365 Business is a cloud-based subscription service that provides modern workplace tools and services including the latest version of Office applications. It allows users to access files from any device with offline and online editing capabilities. Key benefits include collaboration features, 1TB of OneDrive storage, automatic updates, and security and compliance services. Plans start at $5 per user per month.
The document discusses how Ricoh dealers have partnered with DocuClass, a document management solution. DocuClass allows dealers to differentiate themselves, maximize profits through higher margins and expanded customer bases, and reduce costs. It provides a complete solution and strong support, helping dealers respond quickly to customer needs and close more deals. Feedback from partners praises DocuClass's functionality, integration, scalability, and responsive vendor support.
Office 365 provides collaboration tools and cloud-based productivity apps that 98% of Fortune 100 companies use. It allows for real-time collaboration anywhere through mobile access to files, emails, and conferencing. Benefits include increased productivity, mobility, and security through features like 1TB of online storage, multi-device experiences, and automatic security updates.
Google Apps and Office 365 are cloud-based collaboration and productivity suites that can be alternatives to on-premise Exchange. Google Apps offers basic email, docs, and collaboration tools for free or $50 per user annually. Office 365 provides a fuller suite including Exchange, SharePoint, and Lync with additional control and support for $5-20 per user per month. Each option may be a better fit depending on factors like existing investments, security needs, and IT capabilities. This presentation compares the tools, pricing, and scenarios for each to help organizations determine the best cloud collaboration solution.
The document recaps a Future of SharePoint event. It includes positive quotes about SharePoint from various publications and speakers at the event. It also provides statistics about event attendance, content views, and momentum for SharePoint, including increased usage, new seats, and large ecosystem. It highlights SharePoint's role in cloud productivity and collaboration across the Office 365 suite. Finally, it outlines opportunities for partners in areas like file sharing, mobile intranets, business applications, and cloud migration.
This document discusses computer-mediated communication (CMC) and the evolution and major players of internet-based communication tools like email and instant messaging. It provides an overview of how email and IM services work, both historically and currently. It also analyzes trends in email usage and the shift to mobile-based communication. Major services like Gmail, Outlook, Yahoo, and Skype are examined in terms of features and revenue models. Porter's five forces model is applied to the industry. The future of the space is predicted to involve ongoing integration across platforms and services to meet changing user needs and behaviors.
This document discusses computer-mediated communication (CMC) and its evolution. It defines CMC as any communicative transaction that occurs through networked computers. CMC can be synchronous (instant) or asynchronous (email). It then discusses the evolution of email from host-based systems to standardized protocols, and the evolution of instant messaging from early multi-user systems to widespread adoption across networks and integration in web browsers. The document also provides statistics on email usage and discusses major email and instant messaging providers like Gmail, Yahoo, and Skype.
This document discusses collaboration tools and cloud services from Microsoft including Office 365. It notes that 1 billion smartphones were used in 2016 with 350 million for work. It then describes the Office 365 education plans and subscriptions available for higher education institutions and students. These include Exchange, SharePoint, Lync and Office apps with various features and pricing depending on the plan.
These slides give a quick overview of the different products that make up Office 365. These slides go with this presentation.
https://www.youtube.com/watch?v=oKXAehmlAPo
Denis Wilson is a principal consultant who works with DWP Information Architects Inc. and serves on the board of the Independent Association of Microsoft Channel Partners. The document discusses new features in Office 2016 and Windows 10 that enable improved collaboration, mobility, and productivity. It highlights integration with Skype, Cortana, Outlook, Delve, Excel, and other apps. The document encourages partners to get ready for the Office 2016 launch through Drumbeat and cloud roadshows to renew or upsell Office 365 subscriptions and reach new customers with innovative user experiences.
Microsoft Office 365 Power User Training - Key Business Scenarios that Drive ...David J Rosenthal
Free your teams to work anywhere
Embrace the freedom to live life and work the way that’s best for both teams and individuals. Today’s business users want more intuitive technology, uninterrupted services, and the freedom to work when and where they need to. Office 365 helps take location out of the equation so that your employees can live life on their terms.
Connected people are productive people
Office 365 keeps people connected to one another, and to documents and data. Intuitive tools for online meetings, file storage and sharing, and team collaboration make it easy to connect and collaborate with colleagues whenever, wherever.
The Trillion Dollar Battle for the Plugged-In SMB - Meenakshi Alexander, Mana...ResellerClub
1. The document discusses how service providers can profit from the growing SMB cloud market, estimated to be worth $68 billion by 2014.
2. It outlines the different needs of SMBs compared to consumers and enterprises, and how Parallels software and expertise can help service providers meet SMB needs.
3. Key trends highlighted include strong growth in hosted infrastructure, communication/collaboration apps, and file sharing/backup apps among SMBs globally. Security and customization are important to SMBs.
Garren Griffith is seeking an office administration or entry-level project management position in Southeast Michigan after relocating following his June wedding. He has experience in administration and industrial labor that have given him skills in developing, organizing, and managing projects. His qualifications include office and technical skills as well as experience operating heavy machinery. He held various roles providing administrative, operational, and leadership experience at Newalta Environmental Services and The Ohio State University.
Microsoft Office 365 is a subscription service that provides access to Microsoft Office applications and other productivity services over the internet. It comes in several plan options for both business and personal use at different price points. The plans vary in features included, such as whether they provide online-only access or include installation of Office applications on devices. Office 365 generally provides the best experience when using the newest versions of Office. It can be used as either a cloud-based or hybrid solution working with existing on-premise Exchange servers. An alternative to Office 365 is purchasing and hosting email and other services locally, but for non-profits Office 365 often provides the most cost-effective solution.
Top 11 slack competitors to look out for in 2020 (1)Md Abdul Kalam
Time to replace Slack with these top 11 Slack Competitors. ✓Troop Messenger ✓Facebook Workplace ✓Microsoft Teams ✓Zoho Cliq ✓Ryver ✓Mattermost ✓Rocket Chat ✓ Fleep ✓Glip ✓Quip ✓Bitrix24
1) IBM implemented private clouds internally to standardize and automate key IT workloads in order to dramatically reduce costs and improve efficiency.
2) The three workloads that produced the most benefits were development and test, analytics, and storage. Development and test workloads saw provisioning times drop from 5 days to 1 hour and eliminated testing backlogs. Analytics workloads consolidated siloed business intelligence projects, saving tens of millions over 5 years. Storage workloads reduced costs by nearly 50% while accommodating 25% annual data growth without increased budgets.
3) Through internal cloud implementations, IBM saw firsthand the transformative impact on business from improved efficiency and lower costs. Workload selection is critical to cloud success
What's new in CRM 2015 update 1 (Dynamics CRM 2015 Update 1)Kristof D'Hoossche
The document summarizes new features in Microsoft Dynamics CRM 2015 Update 1. Key points include:
- A new navigation bar makes it easier to find information faster. Recently viewed items are also accessible from the bar.
- Themes can be used to add logos and customize color schemes. Exchange email activities can now be automatically tracked using tracked folders.
- Excel Online and a new Power Query connector allow quick analysis of CRM data directly from CRM Online. Collaboration features have been expanded.
- Forms load much faster with a new rendering engine. Updates are now opt-in and managed through a central portal.
Microsoft Office 365 for Enterprise - Presented by AtidanDavid J Rosenthal
The document discusses reimagining productivity through Microsoft's vision for a productivity cloud. Key points:
- Microsoft envisions providing flexibility and choice through an enterprise-grade cloud with essential productivity services that are familiar and easy to use.
- The productivity cloud would provide capabilities like enterprise social networking, real-time collaboration, mobile access to Office apps and data, and touch/ink/voice input.
- Security, compliance, and device/data management features are discussed to enable productivity while protecting information.
The document summarizes new features in Microsoft Dynamics CRM 2015 Update 1, including:
1. A new navigation bar that makes it easier to find recently viewed items and navigate complex forms.
2. The ability to customize the look and feel with themes that allow adding logos and changing color schemes.
3. Enhanced email tracking capabilities that allow automatically linking emails to records by dragging emails to tracked folders.
4. Faster loading of forms using a new rendering engine.
Slack has gained a lot of competitors through the years (Microsoft Teams, Glip, to name a few) that offer
highly competitive features and packages. And since Slack’s price tag is quite high many tools deliver
more affordable solutions.Team messaging tools definitely have the momentum in business collaboration.
Slack is currently in the spotlight, but there are many tools striving to beat it and serve users even better.
Office 365 Business is a cloud-based subscription service that provides modern workplace tools and services including the latest version of Office applications. It allows users to access files from any device with offline and online editing capabilities. Key benefits include collaboration features, 1TB of OneDrive storage, automatic updates, and security and compliance services. Plans start at $5 per user per month.
The document discusses how Ricoh dealers have partnered with DocuClass, a document management solution. DocuClass allows dealers to differentiate themselves, maximize profits through higher margins and expanded customer bases, and reduce costs. It provides a complete solution and strong support, helping dealers respond quickly to customer needs and close more deals. Feedback from partners praises DocuClass's functionality, integration, scalability, and responsive vendor support.
Office 365 provides collaboration tools and cloud-based productivity apps that 98% of Fortune 100 companies use. It allows for real-time collaboration anywhere through mobile access to files, emails, and conferencing. Benefits include increased productivity, mobility, and security through features like 1TB of online storage, multi-device experiences, and automatic security updates.
Google Apps and Office 365 are cloud-based collaboration and productivity suites that can be alternatives to on-premise Exchange. Google Apps offers basic email, docs, and collaboration tools for free or $50 per user annually. Office 365 provides a fuller suite including Exchange, SharePoint, and Lync with additional control and support for $5-20 per user per month. Each option may be a better fit depending on factors like existing investments, security needs, and IT capabilities. This presentation compares the tools, pricing, and scenarios for each to help organizations determine the best cloud collaboration solution.
The document recaps a Future of SharePoint event. It includes positive quotes about SharePoint from various publications and speakers at the event. It also provides statistics about event attendance, content views, and momentum for SharePoint, including increased usage, new seats, and large ecosystem. It highlights SharePoint's role in cloud productivity and collaboration across the Office 365 suite. Finally, it outlines opportunities for partners in areas like file sharing, mobile intranets, business applications, and cloud migration.
This document discusses computer-mediated communication (CMC) and the evolution and major players of internet-based communication tools like email and instant messaging. It provides an overview of how email and IM services work, both historically and currently. It also analyzes trends in email usage and the shift to mobile-based communication. Major services like Gmail, Outlook, Yahoo, and Skype are examined in terms of features and revenue models. Porter's five forces model is applied to the industry. The future of the space is predicted to involve ongoing integration across platforms and services to meet changing user needs and behaviors.
This document discusses computer-mediated communication (CMC) and its evolution. It defines CMC as any communicative transaction that occurs through networked computers. CMC can be synchronous (instant) or asynchronous (email). It then discusses the evolution of email from host-based systems to standardized protocols, and the evolution of instant messaging from early multi-user systems to widespread adoption across networks and integration in web browsers. The document also provides statistics on email usage and discusses major email and instant messaging providers like Gmail, Yahoo, and Skype.
This document discusses collaboration tools and cloud services from Microsoft including Office 365. It notes that 1 billion smartphones were used in 2016 with 350 million for work. It then describes the Office 365 education plans and subscriptions available for higher education institutions and students. These include Exchange, SharePoint, Lync and Office apps with various features and pricing depending on the plan.
These slides give a quick overview of the different products that make up Office 365. These slides go with this presentation.
https://www.youtube.com/watch?v=oKXAehmlAPo
Denis Wilson is a principal consultant who works with DWP Information Architects Inc. and serves on the board of the Independent Association of Microsoft Channel Partners. The document discusses new features in Office 2016 and Windows 10 that enable improved collaboration, mobility, and productivity. It highlights integration with Skype, Cortana, Outlook, Delve, Excel, and other apps. The document encourages partners to get ready for the Office 2016 launch through Drumbeat and cloud roadshows to renew or upsell Office 365 subscriptions and reach new customers with innovative user experiences.
Microsoft Office 365 Power User Training - Key Business Scenarios that Drive ...David J Rosenthal
Free your teams to work anywhere
Embrace the freedom to live life and work the way that’s best for both teams and individuals. Today’s business users want more intuitive technology, uninterrupted services, and the freedom to work when and where they need to. Office 365 helps take location out of the equation so that your employees can live life on their terms.
Connected people are productive people
Office 365 keeps people connected to one another, and to documents and data. Intuitive tools for online meetings, file storage and sharing, and team collaboration make it easy to connect and collaborate with colleagues whenever, wherever.
The Trillion Dollar Battle for the Plugged-In SMB - Meenakshi Alexander, Mana...ResellerClub
1. The document discusses how service providers can profit from the growing SMB cloud market, estimated to be worth $68 billion by 2014.
2. It outlines the different needs of SMBs compared to consumers and enterprises, and how Parallels software and expertise can help service providers meet SMB needs.
3. Key trends highlighted include strong growth in hosted infrastructure, communication/collaboration apps, and file sharing/backup apps among SMBs globally. Security and customization are important to SMBs.
Garren Griffith is seeking an office administration or entry-level project management position in Southeast Michigan after relocating following his June wedding. He has experience in administration and industrial labor that have given him skills in developing, organizing, and managing projects. His qualifications include office and technical skills as well as experience operating heavy machinery. He held various roles providing administrative, operational, and leadership experience at Newalta Environmental Services and The Ohio State University.
Recursos informáticos clase de profesor pablo ramosemprostyle
El documento habla sobre los recursos informáticos necesarios en una empresa. Explica que en una empresa hay más factores a considerar que en un hogar, como si se necesita conexión a Internet, servidor, número de trabajadores, programas específicos, sistemas de copia de seguridad. También define qué es Internet, como una red descentralizada de redes interconectadas usando TCP/IP desde 1969, y menciona algunos servicios comunes en Internet como correo electrónico, transferencia de archivos y la World Wide Web.
It’s easy to spot a home with an elegant siding installation. The course lines are straight and smooth.
The joint lines – where individual “board” lengths come together – are either non-existent or carefully
minimized for a virtually seamless look. The overall appearance is one of uniform, uninterrupted beauty.
It’s a look you typically see in custom wood siding installations. Because lumber comes from mills in
different lengths, installers can minimize joints to keep focus on the aesthetic features of a home. But
that’s harder to do with standard-length sidings – whether vinyl, fiber cement or hardboard. Typically,
they require a joint every 12 feet. With fewer seams, Charter Oak XXL also helps seal gaps – minimizing
air infiltration slipping through the unappealing seams.
FIBERON
PROTECT
ADVANTAGE®
C a p p e d C o m p o s i t e D e c k i n g
• Elegant look of natural hardwoods
• Multichromatic colors with realistic wood
grain patterns
• Protective PermaTech® surface on three sides
• Backed by a 25-year limited warranty
Bask in the serenity of your refuge.
What if there were a place where joy and inspiration flowed like a spring stream?
Where beauty lasted as if it were frozen in time. Where the only thing that
surrounded you was comfort. Turns out: That place exists. And it’s OK if you don’t
know about it yet. Just know it’s closer than you think.
El documento describe los recursos informáticos necesarios en una empresa. Explica que se deben considerar factores como el número de empleados, sus necesidades de conexión a internet, software, hardware compartido e impresoras. También menciona la importancia de realizar copias de seguridad de datos y analizar si se requiere un dominio.
Learn more about the 2007 GMC Envoy for sale in Columbia SC at Jim Hudson GMC. View our selection of used GMC Envoy SUVs in Columbia SC at http://www.jimhudsonsuperstore.com/inventory-columbia-used_cars-GMC.html today!
TruDefinition® Oakridge® Shingles feature the bold
contrast and deep dimension of TruDefinition® color in a
shingle that provides a beautiful step up from traditional
three-tab shingles.
At Owens Corning Roofing, TruDefinition® is our color
design platform trademark on shingles that are specially
formulated to capture the bright, vibrant hues and
deep, dramatic shades that showcase the aesthetic
appeal of your home. We use multiple granule colors
and shadowing to provide a spectacular look that
will enhance your home and complement its natural
surroundings. See the difference with TruDefinition®
Oakridge® Shingles.
This document provides information about StoneCraft manufactured stone veneer profiles and accessories. It summarizes several stone veneer profiles including Laurel Cavern Ledgestone, Heritage, Fieldstone, Ledgestone, Monarch, Top Rock, Cobble, and River Rock. Each profile is shown in various color options and includes a brief description highlighting key features. Installation guidelines and specifications are also provided.
Since 1982, Marble Systems Inc. has been committed to creating exquisite collections of natural stone. Quarried and
processed to exacting specifications using the latest manufacturing technology, our product lines are produced in a wide
variety of specialized surface finishes ranging from our smooth Patika and polished lines to our rustic tumbled, chiseled,
and antiqued designs.
With distribution and design centers in Washington, D.C., New York, Florida and Los Angeles, Marble Systems is uniquely
positioned to provide an extensive supply of the industry’s highest quality natural stone products.
Why? Marble Systems is the exclusive distributor of The Tureks Stone Collection, bringing with it the strength of expert
quarry and manufacturing operations and the highest levels of quality control, while insuring for the quality, consistency
and supply of trade professionals and dealers. We control our stock from the quarry, to the factory, from our warehouse,
to your door.
Today, Marble Systems has emerged as the leading choice among top architects, interior designers and discriminating
homeowners seeking the finest in natural stone products. Several of our most prestigious projects include: Merrck Plaza,
Miami, Trump Plaza, New York, and the Bellagio Casino, Las Vegas.
If you’re looking for the finest selection of natural stone, select Marble Systems. The clear leading source for naturally
beautiful surfaces.
A TRUE CLASSIC, Crema Mar l is a warm marble with exquisite veining.
It would be difficult to find any stone more beautiful and versatile than Crema Marfil.
How Using Microsoft Office 365 Can Benefit Your OrganisationBright Technology
The growth of cloud infrastructure in recent years has led to a surge in popularity of Software as a Service (SaaS) packages such as Microsoft Office 365. This popularity stems from a variety of factors, including ease of use, reduced costs, and automatic updates. Recent research by IDC demonstrates that businesses are increasingly using cloud-first procurement strategies. As
a result of this and other factors, IDC forecasts that global public revenue from IT cloud services will grow at over 19% through 2019, nearly 6 times the growth rate of IT spending growth as a whole – with spending on SaaS leading the way. Currently, almost 80% of businesses deploy or fully embrace the cloud, according to IDC. Furthermore, the percentage of companies expressing no
interest in the cloud has declined to 8% from 21% in 2014. The cloud has truly become a mainstream IT tool for most businesses, offering enhanced productivity enabling companies to improve the efficiency of their operations. This guide will explain why the cloud matters to SMEs (small and medium-size enterprises) as well as covering in detail the various features and benefits of the Microsoft Office 365 cloud bundle.
The document discusses Microsoft Office 365 and how it can enhance productivity in teaching and eLearning environments. It provides an overview of Office 365 capabilities including Exchange Online for email, SharePoint Online for collaboration, Lync Online for communications, and Office Professional Plus. It highlights benefits such as enabling the best productivity experience across devices, offering flexibility through cloud or on-premises deployment, and providing industry-leading integrated solutions from Microsoft. Additionally, it discusses how Exchange Online Protection provides reliable, comprehensive email security and management capabilities.
WorkSpace - Unified Communications White Paper - From AtidanDavid J Rosenthal
WorkSpace Communications provides a unified communication and collaboration solution hosted through Microsoft technologies like Exchange, SharePoint, Live Meeting and Office Communication Server. The summary provides hosted services through a familiar Outlook interface for messaging, document sharing, online meetings, presence and telephony. Key benefits outlined are increased productivity, mobility support, enhanced teamwork, collaboration enablement, reduced costs through eliminating upfront expenditures and infrastructure needs, reduced complexity, and peace of mind through reliability, security and compliance of hosted services.
The Need for Third-Party Security, Compliance and Other Capabilities in Micro...Osterman Research, Inc.
Osterman Research conducted a market research survey with organizations that had at least 50 email users and that had not definitely ruled out the possible use of Office 365. In fact, 5% of the email users in the organizations surveyed are currently served by Office 365, a figure that is expected to increase to 22% by May 2014.
Microsoft is a front-runner in enterprise voice. And that’s not just marketing fluff: Gartner, an independent research group, has labeled us a “Leader,” which is the highest grouping, under their renowned “Magic Quadrant” methodology in three categories: unified communications, corporate telephony, and web conferencing.
The numbers speak volumes, too. We’re No. 1 in new voice seats sold, while 79% of U.S. enterprises are either currently deploying or planning to deploy Skype for Business, including telephony.
Skype for Business is the foundation of the Microsoft unified communications strategy, providing voice, video, and meetings to our customers both on-premises and in the cloud.
Across the Skype infrastructure, which includes Skype for Business and the consumer version of Skype, organizations and consumers around the world use 3 billion calling minutes and 1 billion meeting minutes in Skype every day.
As more organizations are moving their communications to the cloud with Skype for Business, we’ve seen 200% commercial growth over the past year. Audio conferencing with Skype for Business is now available in more than 90 countries.
And Skype for Business and communications are core to Microsoft Office 365, which currently has more than 100 million monthly active users.
The Microsoft success and experience in this space is recognized by analysts, including Gartner. 2017 marks the 12th year we have been identified as a leader in the Magic Quadrant for Unified Communications.
1 Unified Communications Market Worth $143.49 Billion By 2024
1) More employees are working remotely and using consumer communication tools instead of official enterprise systems, though only a quarter do so with IT approval. This causes integration issues.
2) Instant messaging usage is growing and threatening traditional phone revenues. VoIP and video calls are also increasing.
3) Companies are moving to hosted PBX systems to reduce costs but still need to equip employees, who want mobility. Metaswitch offers solutions to address these issues by making phones extensions of mobile devices and integrating communications.
London Business School implemented a hybrid unified communications solution using Microsoft Lync Server with Enterprise Voice and Office 365 to replace its aging email and phone systems. The new solution is expected to improve staff productivity by allowing them to see presence information, receive voice mail via email, and easily set up conference calls. It also enables greater flexibility for employees to work from anywhere. Significant time savings are anticipated for IT staff who no longer need to maintain the legacy systems.
Optimizing Your Communications In A Recession Wp090993Erik Ginalick
Optimizing communications during an economic recession can help businesses reduce costs and improve productivity. Focusing on voice over IP telephony, mobility solutions, conferencing technologies, and new applications allows businesses to improve collaboration, shorten product development cycles, and reduce costs. Conducting communications audits, exploring alternative provider options, deploying cost-saving technologies like teleworking, and developing an online presence are tactics that can help drive operational efficiencies using communications solutions.
eBook How to do More with Unified Communications_Lead NurtureMichael Kowalski
The document discusses how unified communications (UC) can integrate various communication tools like phone calling, video calling, screen sharing, instant messaging, and file sharing. It explains that while these tools provide value individually, there can be challenges with a lack of integration. The document promotes a UC solution from MegaPath that combines these tools with features like mobility, conferencing, transcription, and management tools. It argues that UC can improve productivity and reduce costs compared to maintaining separate communication applications and services.
IBM defines social business as embracing networks of people to create business value by deepening client relationships, driving operational effectiveness, and optimizing the workforce. IBM delivers social business solutions through LotusLive, its cloud-based social business platform, to help customers solve business problems faster and smarter. LotusLive provides collaboration tools like files, meetings, events, and communities to extend the enterprise beyond its boundaries to partners and customers in the cloud.
The document discusses IBM's social business cloud solutions and how they enable businesses to embrace social networking to create business value by deepening customer relationships, driving operational effectiveness, and optimizing workforces. It provides examples of how IBM customers like Bumbu Desa restaurants and Shriram Transport Finance Company have leveraged IBM's LotusLive social business tools in the cloud to improve collaboration and communication.
This document outlines a strategy called "Transition and Transform" for consolidating legacy unified communication systems and enabling communication capabilities in cloud-based business applications. The strategy has two stages: 1) Transition legacy systems like voicemail onto a single next-generation platform called Officelinx to reduce costs. 2) Transform by using Officelinx to provide real-time communication tools embedded within cloud applications to improve productivity and collaboration. Officelinx allows legacy systems to be replaced cost-effectively and provides communication capabilities across devices and applications without infrastructure upgrades.
Customer Reach<sup>®</sup> May 2009Colin Taylor
Demystifying Email management in your contact center. Costing Telecom costs in your contact center, case studies, research, white papers, news and views
CIO | 3 STEPS to Maximizing ROI for Microsoft Lync Enterprise VoiceChristiaan Stavorinus
ENTERPRISES ARE STANDING AT A CROSSROADS AND COMMUNICATION IS KEY TO SUCCESS.
In today’s highly competitive, global marketplace. Executives need to make decisions quickly, but information and employees are spread out in many different locations. To operate efficiently, businesses need fast, simple ways to exchange data.
As a result, many enterprises stand at an important crossroad. They have invested large sums in legacy Time Division Multiplexing (TDM) network voice infrastructures that do not easily support modern Unified Communications (UC) solutions, such as the increasingly popular Microsoft Lync.
“About 70% of businesses are now using Lync in some fashion,” states Irwin Lazar, Vice President and Service Director for The Nemertes Research Group, Inc. “Most of these companies use it for instant messaging, web conferencing, and voice/video chat. A small but growing percentage are using it to replace or augment their PBXs.”
In addition to delivering new communication options, Unified Commu- nications delivers other benefits. By leaving behind their legacy PBX and moving ahead to a new Session Initiation Protocol (SIP) network infrastructure, businesses reduce their capital expenditure (CapEx) and lower their ongoing maintenance requirements, which can decrease their operating expenditure (OpEx) by as much as 50%.
The transition from the old to the new works with the right network infrastructure. Enterprises need one that is rock solid. “Today, businesses simply cannot tolerate downtime,” says James Rodd, Co-Founder and Managing Director at Modality Systems, Unified Communications specialists. Businesses must also have a way to integrate their traditional systems with new, modern functions. Finally, they need a solution that offers robust security, so corporate data
is protected as it travels from location to location. To deliver such functionality, enterprises need a Session Border Controller (SBC) that works in conjunction with Lync to enable the delivery of sophisticated voice, data, and video services to enterprise users.
Read how cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX. Move your business communication to the cloud today.
The document summarizes key trends driving growth in the SaaS collaboration market including cheaper bandwidth, globalization, email overload, increased use of mobile devices, economic factors, and the emergence of software-as-a-service models. It then discusses how SaaS has become mainstream thanks to solutions from Google and Microsoft. HyperOffice is highlighted as experienced, comprehensive, and extensible with a focus on small business needs like collaboration, email, meetings, forms and mobile messaging. Key differences between enterprise and SMB needs are outlined.
The document discusses 6 major trends of the digital workplace according to industry expert Paul Miller: 1) businesses are transforming to more fluid and harmonious digital workplaces; 2) companies are optimizing the user experience for customers and employees; 3) digital spaces are becoming the central point of communication and physical offices are becoming obsolete; 4) management will shift to more conversational leadership requiring a strong digital presence; 5) offices will hold fewer meetings since information can be shared virtually in real-time; 6) system and network compatibility will grow allowing people to work with smarter intelligence systems. The core benefits of establishing a digital workplace include mobility and flexibility for workers, fewer managers as knowledge becomes more accessible, higher productivity through software replacing people, speed of
Similar to The Value of Voice Enabling Office 365 (20)
1. THE VALUE OF VOICE-ENABLING
OFFICE 365
By Mike Osterman
President
Osterman Research
2. The Value of Voice-Enabling Office 365
2
EXECUTIVE SUMMARY
The importance of email continues to grow: it’s the most widely used
communications tool in most organizations, it’s the primary file transport
system for most users, and it’s used more than any other single
application by most corporate users. Far from being displaced by social
networking, collaboration or other tools, email use continues to dominate
the corporate communications landscape and we anticipate that it will for
many years to come.
However, email is but one piece of the communications arsenal employed
by users along with telephony and instant messaging that, in combination,
are used by information workers for more than four hours during a typical
day. Moreover, the synergy of integrating these capabilities into a unified
communications solution provides significant benefits to employees and
organizations alike.
The question now is how best to integrate communications and control its
costs. For a growing number of organizations, cloud delivery of email,
telephony and instant messaging are displacing on-premises systems
because the cloud is typically cheaper, its costs more predictable, and its
delivery more reliable. Because Microsoft Exchange dominates the on-
premises market for business-grade email, it stands to reason – and our
research bears this out – that Office 365 and its integrated telephony and
real time communications functionality will be a leading contender in the
hosted communications market.
KEY TAKEAWAY
As organizations make the decision to migrate email to the cloud, the next
logical decision point becomes how best to integrate email, telephony and
instant messaging. Here again, a logical choice for many decision makers
to consider is the deployment of Office 365 and hosted Lync, the latter
Microsoft’s real time communications and telephony platform.
ABOUT THIS WHITE PAPER
This white paper discusses available options for managing telephony and
the advantages of cloud-based telephony provision, specifically the
advantages of hosted Lync in an Office 365 environment. The paper also
provides a brief overview of Arkadin, the sponsor this white paper, and
the company’s relevant offerings.
The question now is how best to
integrate communications and
control its costs.
3. The Value of Voice-Enabling Office 365
3
TELEPHONY IS STILL A
MAINSTAY COMMUNICATIONS
MEDIUM
EMAIL IS THE PRIMARY FORM OF COMMUNICATIONS IN
BUSINESSES OF ALL SIZES
Email remains the undisputed king of communications across
organizations of all sizes and in virtually all industries. As shown in Figure
1, the typical information worker employs their email system for a mean of
167 minutes per day, sending and receiving a mean of 47 and 147
emails, respectively, on a typical workday. This data is consistent with
numerous Osterman Research surveys that have found email use to be
the dominant form of communications in the workplace.
Graph 1: Minutes per Day Spent Using Various Communications Systems
Source: Osterman Research, Inc.
HOWEVER, TELEPHONY CONTINUES TO BE THE
PREFERRED METHOD OF REAL-TIME COMMUNICATIONS
FOR BUSINESSES
That said, the figure above clearly demonstrates that telephony remains
an absolutely essential component of the communications mix for users,
accounting for well over an hour of use per day for the typical information
worker. Moreover, an Osterman Research survey conducted during
March 2014 found that 60% of users share files via email while on a call,
demonstrating the interconnectedness of email and telephony for most
information workers.
167
66
29
0
50
100
150
200
Email Telephone Instant Message
Minutes/Per Day
The nature of telephony is
changing as users become
increasingly mobile and as
cloud-based technologies
become more prevalent and
viable for decision makers to
consider.
4. The Value of Voice-Enabling Office 365
4
THE NATURE OF TELEPHONY IS CHANGING
While telephony remains a critical business tool, the nature of telephony
is changing as users become increasingly mobile and as cloud-based
technologies become more prevalent and viable for decision makers to
consider. The penetration of mobile platforms for managing email,
telephony and other critical business functions means that while
telephony will remain an essential element in the mix of tools with which
users communicate, telework and other forms of remote work will become
more critical. The bottom line is that telephony will remain an essential
element of the communications mix, but the way it is delivered is
changing as the workforce becomes more geographically distributed, and
as new delivery models are being adopted.
OFFICE 365 IS BEING ADOPTED
QUICKLY
MANY ARE MOVING EMAIL TO THE CLOUD
Microsoft Office 365 is a robust set of email and collaboration tools that is
offered in a number of configurations with varying levels of features and
functions. Office 365 represents Microsoft’s latest – and arguably, most
successful – venture into the cloud services space in the 13+ years that the
company has offered hosted services. Office 365 growth has been quite robust:
Microsoft reached one million Office 365 Home Premium subscribers
in May 2013i
, two million by October 2013ii
and 3.5 million by early
2014iii
.
Microsoft claims that more than one million US government
employees use Office 365iv
.
Microsoft estimates that more than 15% of its Exchange installed
base is now using Office 365v
.
In 2014/Q2, Microsoft reported that it more than doubled its
commercial cloud services revenuevi
.
As shown in Figure 2, the Osterman Research survey conducted for this
white paper found that most organizations plan to migrate some or all of
their users to Office 365 in the near- to mid-term.
5. The Value of Voice-Enabling Office 365
5
Figure 2: Organization’s Plans for Migrating to Office 365
Source: Osterman Research, Inc.
Moreover, an Osterman Research survey found that anticipated growth of
Office 365 adoption by mid-2016 relative to other email platforms will be
robust, as shown in Figure 3.
Figure 2: Organization’s Plans for Migrating to Office 365
Source: Osterman Research, Inc.
Platform 2014 2016
Google Apps 4.7% 7.4%
LotusLive/IBM SmartCloud 1.1% 1.4%
Lotus Notes/Domino R7and earlier 0.6% 0.1%
Lotus Notes/Domino R8+ 9.2% 6.5%
Lotus Sametime 4.5% 1.9%
Microsoft Exchange 2003 and earlier 2.8% 0.0%
Microsoft Exchange 2007 8.4% 0.8%
Microsoft Exchange 2010 46.1% 20.4%
Microsoft Exchange 2013 14.4% 41.6%
Microsoft Lync 17.2% 23.7%
Microsoft Office 365 6.4% 19.3%
Microsoft BPOS or hosted Exchange 3.3% 4.6%
Novell GroupWise 4.9% 3.5%
Other 5.5% 4.3%
An Osterman Research survey
found that anticipated growth of
Office 365 adoption by mid-2016
relative to other email platforms
will be robust.
6. The Value of Voice-Enabling Office 365
6
MOVING VOICE TO THE CLOUD IS THE LOGICAL NEXT MOVE
Organizations that are moving email to the cloud should also consider
moving voice to the cloud, since the inherent advantages of hosted email,
apply equally to hosted voice, as well. The bottom line, then, is that
businesses that have or are planning to move email to Office 365 should
seriously consider integrating their voice services with hosted Lync.
WHAT ARE YOUR OPTIONS FOR
MANAGING TELEPHONY?
MANY BUSINESSES USE NON-OPTIMIZED TELEPHONY
Many small – and even some mid-sized – businesses use residential or
mobile phones as their business telephone system and as the initial point
of voice communications for all incoming and outgoing calls. This is
especially true for organizations that either cannot afford a live
receptionist and an on-site PBX, or that view this role and infrastructure
as non-essential. Reducing costs is normally the primary motivator to
employ non-business grade voice communications in this manner, but
this creates a variety of problems:
Overall communications costs can sometimes be higher because of
the lost employee productivity that results when highly paid
employees are forced to do the work of a receptionist.
Using residential lines or mobile phones can convey an
unprofessional image with the public, potential clients, business
partners and others. It can even result in lost business in some cases
if a prospect cannot easily be directed to someone that can answer a
time-sensitive or other query.
Using non-optimized telephony for incoming calls means that they
cannot be routed to the appropriate individuals or departments. This
makes telephony more time consuming for staff members who must
route these calls themselves, assuming they are even able or
available to do so, and it can result in dropped calls, messages that
are not returned and other problems.
The lack of advanced calling features when using residential or mobile
phones as a PBX replacement, such as on-hold music played for
callers, automatic routing to mobile phones for remote users, or
updated voice prompts based on users’ availability, conveys an image
that most businesses should find unacceptable.
Businesses that have or are
planning to move email to Office
365 should seriously consider
integrating their voice services
with hosted Lync.
7. The Value of Voice-Enabling Office 365
7
Using residential or mobile phones as a PBX replacement limits the
ability of an organization to implement business-grade telework
schemes.
BUSINESS-GRADE TELEPHONY CAPABILITIES ARE USEFUL,
BUT ON-PREMISES SYSTEMS CAN BE EXPENSIVE
One of the primary advantages of a PBX is that it permits even small
organizations to look like a much larger organization and to convey a
more professional image. However, a fully installed PBX system can be
very expensive. The cost of a fully deployed PBX system can range from
a few hundred dollars to as much as $1,000 per user. Add to this the
costs associated with incoming telephone lines, maintenance of the PBX,
the costs of adding additional telephone lines as more users are added to
the system, the inability to scale back the number of lines quickly during
economic downturns, and the use of in-house staff to manage the
system.
BUSINESSES NEED TO EMPLOY AN OPTIMIZED, BUSINESS-
GRADE TELEPHONY SOLUTION
Consequently, every organization – including even the smallest
businesses – should deploy a business-grade PBX capability that can
offer robust features that will present a more professional image to the
outside world, which is not possible with an ad hoc collection of
employees’ mobile phones and residential telephone lines. The issue
becomes one not of whether or not to implement a PBX, but how to do so
at a cost that a business can afford.
WHY USE HOSTED LYNC WITH
VOICE?
There are a number of benefits that organizations of all sizes can realize
from integrating voice with hosted Lync services:
No up-front deployment costs
One of the primary advantages of a hosted Lync is that there are no
up-front deployment costs as there are with an on-premises PBX or
Lync Server. This is an important benefit, particularly for smaller
organizations that often do not have the resources to on-premises
solutions, or that do not want to devote a significant proportion of their
infrastructure budget to telephony. Because a full-featured, IP-based
telephone system like Lync can be expensive to deploy on-premises
and consume a large part of an overall IT budget in the year of
deployment, the lack of up-front deployment expenditures is one of
the chief benefits of hosted Lync. This is particularly true for smaller
companies that generally pay more per user for IT and telephony
There are a number of benefits
that organizations of all sizes can
realize from integrating voice
with hosted Lync services.
8. The Value of Voice-Enabling Office 365
8
infrastructure than their larger counterparts.
Predictable pricing
Another key benefit of hosted Lync is the predictable pricing model
compared to on-premises systems. This allows financial planners and
others within an organization to know exactly what their telephony
costs will be over the long term, allowing better planning for allocation
of scarce resources.
Rapid deployment
Hosted Lync can be deployed very quickly compared to on-premises
Lync Server. This is a key advantage, particularly for companies that
need to deploy new users quickly, need to deploy telephony to a
newly acquired company, or simply want to alleviate the burden of on-
premises deployment from their internal staff members.
Flexible deployment options
A key advantage of using different providers for hosted email and
hosted voice services is that business continuity can be improved by
separating the management of these two critical communications
media. For example, if hosted email provider A suffers an outage – as
happens periodically with Office 365 – hosted Lync when managed by
a different provider can continue operating. This allows employees to
remain more productive than if both critical communications services
were down simultaneously.
No need for on-premises staff to manage Lync
Another important benefit of using hosted Lync is that no in-house IT
or other staff members are required to manage the system, unlike the
case with an on-premises PBX or Lync Server. This is one of the
more important benefits of cloud-based telephony services, since
using in-house staff members to manage on-premises infrastructure is
rarely going to provide any sort of competitive or other business
advantage. However, if the staff time that would be devoted to
managing on-premises Lync can be put to other uses, this will almost
always provide more “bang for the buck”.
Even setting aside the opportunity cost of using in-house staff
members to manage telephony, the direct cost can be substantial. For
example, an Osterman Research survey of various types of
messaging platforms conducted in late April 2014 found that just the
cost of labor to manage non-email communications systems is nearly
$23 per user per yearvii
.
Online administration permits remote management of the system
Hosted Lync also offers the advantage of remote management of all
functions of the system via a Web interface, including adding or
deleting users, provisioning users with new capabilities, and so forth.
Hosted Lync can provide much
more value to an organization
than on-premises Lync Server
because of its flexibility, lower
costs, more predictable cost of
ownership, and more efficient
use of technical staff.
9. The Value of Voice-Enabling Office 365
9
This allows administration of the system from any location, making
management of the system more flexible and much more resilient to
disruption.
Very high levels of uptime with the right provider
Perhaps one of the most important benefits of hosted Lync is that
leading providers can offer very high levels of uptime because they
can deploy carrier-grade infrastructure that individuals organizations
could never afford to deploy. This makes leading providers more
resilient and able to offer higher levels of uptime than most on-
premises deployments.
Moreover, organizations that face the threat of natural disasters,
power outages and other disruptive events that can destroy or
damage an organization’s facilities – events that would render on-
premises infrastructure unavailable for extended periods – can benefit
from the use of a cloud-based PBX. Cloud-based solutions will allow
an organization to continue operating from remote locations even if
their offices are completely destroyed.
Integration with cloud-based email with Office 365
Another benefit of using hosted Lync is that it can be integrated with
Office 365 to provide a more robust and productive experience for
employees. For example, by enabling hosted email and telephony,
employees have access to their two primary communication modes
from any platform – desktop, laptop, smartphone or tablet – enabling
them to work from virtually any location with Internet access. This not
only makes employees more productive, but offers employers greater
flexibility in how and where their staff can work.
Enhanced mobility because users have telephony built into
Office 365
As a corollary to the point above, integrating a cloud-based PBX with
collaboration and Web conferencing functionality provides additional
benefits because of the flexibility it affords. For example, users can
escalate a telephone call with a client into a Web conference to
provide a product demo or show a presentation without having to
switch to a different platform or interrupting the call. Telework,
therefore, is more easily enabled, resulting in potentially reduced
costs because of the need for less office space if telework can be
made permanent, higher employee morale, and possibly lower
employee turnover.
It is essential to evaluate
providers of hosted Lync
carefully.
10. The Value of Voice-Enabling Office 365
10
NEXT STEPS
EVALUATE YOUR LYNC DEPLOYMENT OPTIONS
Every organization needs to evaluate (or re-evaluate) their PBX
deployment options on a regular basis in order to ensure that they are
providing this functionality in a cost effective manner – this is particularly
true for Lync because on-premises Lync and hosted Lync offer virtually
identical functionality.
Any analysis of on-premises Lync must take into account all of the costs
associated with deploying and managing the system, including the initial
cost of the hardware and software, any maintenance contracts with
Microsoft, cabling, updates, upgrades, disruption and remediation costs,
and the opportunity cost of using IT or dedicated telephony staff to
manage the system. These costs need to be weighed against the costs of
cloud-based Lync in order to provide an accurate comparison of the long-
term costs of ownership.
ON-PREMISES SOLUTIONS ARE USEFUL, BUT…
On-premises Lync will provide robust functionality and will convey the
professional image that any organization needs. However, there are a
number of ancillary costs associated with on-premises infrastructure of
any kind, including regular and unscheduled maintenance, costs incurred
from outages to the system caused by natural disasters or other
disruptions, and the opportunity costs that come from using scarce IT
staff members for managing telephony – a critical activity, but one that
provides virtually no competitive advantage for an organization.
CLOUD-BASED LYNC OFFER ADVANTAGES
Cloud-based communications solutions allow their customers to
circumvent these issues – not because the issues disappear when
managing telephony in the cloud, but because they become the problem
of a third party. In other words, an organization that opts for hosted Lync
instead of on-premises Lync Server simply transfers the management,
much of the direct financial cost, and the opportunity cost of telephony to
a specialist organization that can deal with these issues more efficiently.
For virtually all organizations, the result is greater efficiency and lower
overall costs to provide telephony services.
EVALUATE VENDORS CAREFULLY
Finally, it is essential to evaluate providers of hosted Lync carefully. While
there are a number of good providers in the market, it is important to work
with a vendor that has a strong track record of providing service, whose
financials are sound, and that can offer the breadth of services and
functionality that will be needed over the long term.