The document discusses how Ricoh dealers have partnered with DocuClass, a document management solution. DocuClass allows dealers to differentiate themselves, maximize profits through higher margins and expanded customer bases, and reduce costs. It provides a complete solution and strong support, helping dealers respond quickly to customer needs and close more deals. Feedback from partners praises DocuClass's functionality, integration, scalability, and responsive vendor support.

1. & A Successful Partnership

2. Content Solution Overview Why Have the Ricoh Dealers Partnered with DocuClass What Sets DocuClass Apart MFP Link

3. DocuClass and Ricoh In its first year of working with Ricoh development, DocuClass was recognized as the new Rookie Development Partner of the Year at the Ricoh Solutions / Developers Conference 2007! Ricoh Technology Alliance Partner DM Solution of Choice for Ricoh Latin America

4. Solution Overview

5. What is DocuClass DocuClass is a Document-Content Management solution that allows organizations to maximize the efficiency of their management decision making process, reduce operational costs, and improve their business processes. DocuClass is an integrated suite of components designed to automate and improve the management of documents and information related to critical business processes

6. Managing The Document Lifecycle DocuClass manages the entire lifecycle of your documents and information from their capture to storage, preservation, processing, distribution, and delivery to key organizational processes. Version Control Storage Search/Retrieve Web Access Electronic Forms System Security WorkFlow Process Automation Monitor Deadlines Control Exceptions Route Documents Customize Notifications Manage Business Rules Integration with Line-of- Business Applications Input Document and Content Management Users MFP Electronic files Faxes, Emails, etc.

7. Gain Competitive Advantages Maximize Profitability, Sustain Growth Simplify the Capture & Access of Information Reduce Operational Costs Become/Stay Compliant Secure Information Guarantee Business Continuity DocuClass Enables Organizations to Achieve Their Organizational Goals Increase Efficiencies Improve Critical Processes DocuClass Framework Strategic Goals Improve Operations Manage Risk Increase Productivity

8. DocuClass Components

9. Functional and Technical Characteristics

10. Central Office Remote Offices Internet Users Offline Users Remote Repository Central Repository Database DocuClass Architecture & Topology

11. Working with Documents Repository Mgmt Secure Access Simultaneous Document Access File Completeness Mgmt Document History E-mail Working with Documents Friendly Interface OCR and Barcode Reading Multiple Retrieval Options Multi-format Full Text Searches Version Control Check in- Check Out Working with Documents

12. WEB Access Intra and extranet Central Security Security Policies Integration with WEB Applications Platform Independent WEB Access Secure Access Simple Interface for non Technical Users Instant Access to documents WEB Access

13. MultiMedia Ideal for Marketing, Advertising, E-Learning, Media Organizations, Corporate Training and Corporate Presentations. Multimedia Productivity Improvement Multi-format Platform Native Formats Multimedia

14. Capture and Scanning Central and Remote Scanning Ability to control File Transfer Process Image Enhancement Zonal OCR Drag and Drop Option Virtual Printer Capture Scenario Based Scanning Set up Job and Batch scanning TWAIN compatible Integration with the MFP Control Panel Barcode Recognition Database Query Capture

15. Electronic Forms Ideal to trigger workflows Option to initiate form from a WEB interface E-Forms Dynamic or manual creation of electronic forms Forms can be used to update other documents or trigger actions Form Security Forms can be routed and linked to other documents E-Forms

16. Workflow One Platform for All Your Processes Powerful and Easy to Use Process Identify Process Bottlenecks Improve Critical Processes Workflow Timelines Mgmt Exceptions Handling Automatic Notifications User, Time and System driven Events Monitor Process status Verify File completeness Workflow

17. Integration with Other Applications Users are able to access documents stored in DocuClass, directly from their Line of Business Application Applications screens can be updated automatically Integration Minimum Learning Curve Non and Programmatically Integration Options No Need to switch application to access documents. Option to Automate the entry of documents data into a Line of Business Application Integration

18. Managing Any Type of Information DM CM MM IM CCM Documents Web Multi Media Fixed Content Collaboration Documents Spreadsheets PDFs Drawings HTML SGML WML XML Images Sound Video Presentations Reports Capture Email Permanent Storage Projects Discussions

19. Why Have the Ricoh Dealers Partnered with DocuClass

20. Why Have the Ricoh Dealers Partnered with DocuClass Gain True Differentiation The competition will not have DocuClass It is our strategy to work with a selected group of partners in different segments and markets. In the MFP Channel, we decided to invest in Ricoh and all its brands “Commitment by Strategy” in order to build a win-win business relationship. Become part of a proven Partner Launching Program Receive a Comprehensive Sales Certification Program focused on: Consultative Selling Product Knowledge Vertical and Application Knowledge Hands-on approach.. Ability to demo and sell

21. DocuClass Allows them to Maximize Their Revenue: Comparable Systems are more expensive. This allows: For higher margins and much higher profits. For an expansion of their customer base. For the opening of more opportunities. Start small and grow with the confidence of having provided a true scalable solution. For shorter sales cycles. For more room to maneuver in competitive situations. Reduce Their Operational Costs – Superior open and flexible architecture with extremely user-friendly interfaces allows for: Easier and shorter implementation processes Minimum resources are needed to design, set up and deploy customers projects. Lower training, Maintenance and support costs Why Have the Ricoh Dealers Partnered with DocuClass

22. Receive a Faster Response to Their Customer Requests. The innovative architecture of DocuClass allows for prompt and effective responses to their customers’ customization requests. A great level of customization can be achieved without development. Enables to Provide a Superior Solution to Their Customers Complete, Self Contained and Robust DM Solution Packed with ready to use - Industry Specific Scenarios Process Oriented Designed to meet real business needs and to solve real business problems Unique and Practical Functionality. Why Have the Ricoh Dealers Partnered with DocuClass

23. The MFP Link ( Direct Interface with the MFP Control Panel) Because of the Level of Support they Receive Dedicated and actively involved experienced Account Mgrs. Joint Sales Planning Complete In-House Systems for our Partners as well as unlimited multiple scenario-based demo systems Support with Proven Implementation Methodologies and Business Consulting Professional Services A wide range of Technical and Sales Certification Classes Monthly Webinars and Quarterly Newsletters On-Going Pre-Sales and Post-Sales Support Why Have the Ricoh Dealers Partnered with DocuClass

24. Our Partners’ Feedback! … thank you for the robust software and the exceptional support that Cima Software provides. We have been providing what has now evolved into ECM for about 10 years. The first systems offered were proprietary and had a high cost as well as non existent support. We then moved to a web based solution which was more affordable. The DocuClass Software provides us with the next generation of Document Management, it has all the functionality that an ECM should have today and it is continually evolving to meet the demands of tomorrow. – Greg Crews, C&W Copier, NC The DocuClass software product has proved to be very flexible and very stable. It is easy to use, easy to install and easy to support. Integration with our MFP’s has been excellent. Customer acceptance has been great! – Jeff Dixon, VP Sales & Marketing, Topp Business Solutions, PA We are able to compete in deals where we had to walk away before. We are seeing a significant expansion of our new customer base offering CM and are realizing higher profit margins. – Rich Ollier, Document Solutions Manager, Modern Office Methods, Inc., OH

25. Our Partners’ Feedback! We are replacing other CM vendor products with DocuClass…because of integration, scalability and functionality issues – Gabriel Pulido, 4th Floor Manager, Ricoh Latin America, FL They [DocuClass] have truly helped our dealers finally realize some serious pull through business adding six figures with MFP deals. …we’ve been pushing this concept for years and it’s finally arrive with this type of pull through product. They are a responsive vendor and deliver exactly what they say… – Claude Jacobs, Executive Digital Manager, Ricoh Americas Corp Content Management opportunities are always multi unit [hardware] deals…with the [CMS] software being the primary reason for the sale…and Business Process Improvement being the primary reason for the purchase. – Paul Slavik, IT Director, Excel Business Systems, PA

26. Our Partners’ Feedback! “ I just wanted to say thanks for all the help and support you have given. We have already closed our second six figure deal in as many months since we became a reseller and a third is just a couple weeks away. Your sales support could not have been better not to mention the technical support, They have been fantastic! Always going above and beyond what we are use to from a vendor partner. We are looking forward to attending the Workflow training next week and I'm sure, like all of the other training classes we have completed, time worth spent. “ Please give a big BRAVO to your whole team! Paul Slavik Director of Technology Services

27. Our Partners’ Feedback! “ With over 15 years in the Document Management Industry, I can honestly state that the Docuclass product is a true Enterprise class solution. Having sold and supported similar products, The Docuclass Solution provides much of the same capabilities at a fraction of the cost . Even more important is the Docuclass Team and their support capabilities. When required, they have been wonderful, in their response times and their understanding of not only their product, but many of the industries in which we are targeting our sales efforts. I have no issue with recommending Docuclass and Cima Software to other vendors as a valued partner.” Sincerely, Gene McDonough, CDIA Topp Business Solutions

28. Your product is impressive with it's advanced tools. I haven't run into a process I couldn't work with DC.. Your support resources are responsive as well. Feel free to call if you need anything. Chris Liguori Digital Document Solutions Director Electronic Business Products Our Partners’ Feedback!

29. What Sets DocuClass Apart

30. Why DocuClass is Different “ The first wave of ECM/Document Management platforms was built on technology that wasn't widely utilized, was new and was hard to work with. The second wave of ECM/Document Management software platforms brought that technology and its associated capabilities into the windows mainstream. The third, and current wave is all about dramatically improved management features instead of technology to let you build applications, provide ease of use, perform simple installation, and execute rapid deployment. Introducing DocuClass by CIMA software, a 3rd wave ECM solution that provides power, flexibility, ease of use without the complexity, installation headaches, and endless hours of programming just to meet basic functional requirements”. The Rheinner Group

31. Why DocuClass is Different DocuClass Offers One of the Highest VALUE/COST Ratio in the Industry Traditionally, document management solutions have been very expensive and required long & resource-intense deployments. Whereas DocuClass was designed to provide maximum ROI fast. It not only constitutes a low upfront cost but also a low overall cost of ownership due to its minimal requirement of resources for deployment and its ability to provide managers and administrators the power to easily & quickly control, modify, and enhance their system with an intuitive point & click interface.

32. Complete, Self Contained, and Robust DM Solution Contains everything you might ask for or dreamed of in an Enterprise Document Management System Process Oriented Designed to meet real business needs and to solve real business problems Packed with Ready-to-Use, Industry Specific Scenarios Scenarios for HR, Manufacturing, Lending, Education, Legal, Finance, etc. provide easy deployment and customization solutions, incorporating best business practices for a wide variety of verticals and applications Why DocuClass is different

33. Why DocuClass is different Cost Effective Comparable systems are much more expensive Provides maximum return on investment (ROI) in the shortest possible time Offers very flexible and ‘fair’ licensing Modular architecture and flexibly licensed components allow you to pay only for the functionality your business needs Extremely User Friendly It is designed with the user experience in mind. It is created to have an intuitive graphical interface, allowing users to perform very complex tasks with few mouse clicks Requires Minimum Training Familiarization with the system and training requires few hours for all the different roles of your organization

34. Why DocuClass is different Easy to Deploy. Get it up and running in a matter of days, not weeks or months Scalable DocuClass is fully scalable in terms of volume and functionality. It can start as a small or departmental solution and easily expand to become an enterprise-wide system Gives you the Peace of Mind, for your Business Expansion You know when at any given time you might need to add extra functionality to your system, the right DocuClass component will be available; DocuClass grows together with your business Robust Built-in Scanning Capabilities Auto-fill indexing, OCR, barcode, central/decentralized scanning, etc.

35. Why DocuClass is different Integrates easily with 3 rd party applications Supports bidirectional integration with other legacy or modern applications and external databases Offers the most powerful, flexible and easy to maintain access control and auditing mechanism Protects your current IT investments DocuClass does not require any special or high volume hardware nor high tech skills Direct Interface with the Ricoh Multi Functional Printers Will allow customers to scan and index directly from the Panel

36. MFP Link

37. How does the MFP Link work Users can scan directly from the MFP Control Panel from anywhere Once scanned, documents are immediately available for retrieval in DocuClass in a secure manner

38. DocuClass MFP Link Highlights The MFP Link ties DocuClass directly to the Lanier Family of MFPs , offering a simplified method of document indexing, archiving, document processing, corrections, workflow routing, auditing, and full version control from the MFP Control Panel Connect one or several MFPs to DocuClass via LAN, WAN, or Internet Fully integrated with the extensive DocuClass User Security Ability to pause and resume scanning or remove specific scanned images before saving Supports image correction, blank page removal, barcode indexing, OCR, index auto-fill from external data sources, and many other advanced features Directly from the MFP control panel, scanned documents can be directed into Full Workflow Routing

39. MFP Link Example User gets authenticated directly with DocuClass from the Control Panel

40. MFP Link Example User is able to select only the documents he/she is authorized to access

41. MFP Link Example User can index the documents directly from the control panel

42. MFP Link Example Once indexed, user can proceed to press the Start button (The MFP Link supports many capture options such as barcode/patch-code recognition, white page removal, OCR etc)

43. MFP Link Example

44. MFP Link Example Once scanned, the document/s are immediately accessible in DocuClass

45. Sample Case: Decentralized Scanning and Approval Process using MFP Link and Workflow Invoices are scanned from PA and FL, the images are stored in WA but they are accessed and approved in CA and TX

46. Thank you! More Info: Martin Catalini [email_address]