ICT in HEIs – large investment Technology and Processes (ITIL etc) People forgotten Research for the JISC – present to you - also interested in your opinions
ICT in HEIs – large investment Technology and Processes (ITIL etc) People forgotten Research for the JISC – present to you - also interested in your opinions
Messy Ill-defined Do you facilitators have well defined roles? Sometimes define own roles…What about careers?
trust between facilitator and researcher, and across organisational interfaces; business alignment so that the needs of both researchers and institution are met; Win-Win staff with appropriate technical and interpersonal skills and backgrounds working in roles with clear purpose and well defined responsibilities; clarity in the support services and offerings; responsiveness to the needs of researchers.
trust between facilitator and researcher, and across organisational interfaces; business alignment so that the needs of both researchers and institution are met; staff with appropriate technical and interpersonal skills and backgrounds working in roles with clear purpose and well defined responsibilities; clarity in the support services and offerings; responsiveness to the needs of researchers.