The document discusses storybanking, which is collecting personal stories from individuals to illustrate policy issues. It explains that storybanking was used to help shape debates around the Affordable Care Act and other policies. Over 5,000 stories were collected, with 700 vetted and many amplified on social media, in press, and with lawmakers. While policy goals weren't always achieved, storybanking helped humanize issues and show the scale of impact, and lessons were learned to improve the process over time.