The State of Email and Social Media Marketing with Alex de Carvalho
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On January 24, 2014 Alex de Carvalho shared the State of Email and Social Media Marketing with members of Women in Ecommerce. Here is his slide presentation. Members of WECAI.org have access to the video files of this presentation.
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The State of Email and Social Media Marketing with Alex de Carvalho
- 1. The State of Email and Social Media Marketing © 2012
- 2. 2 © 2013
- 3. Alex de Carvalho Regional Development Director Constant Contact alexdc@constantcontact.com facebook.com/thealexdc @alexdc 3 © 2012
- 4. Grow with Constant Contact Get results fast, with affordable, easy-to-use engagement marketing tools and free coaching. Email Marketing Social Campaigns SaveLocal SinglePlatform Online Survey Send personalized email newsletters and expand your audience with our list-building tools. 4 EventSpot Manage your events online: send invites, create an event homepage, and promote registration. Turn fans into customers with coupons, downloads, and contest on Facebook and get new likes and email sign-ups. Reward loyal customers with shareable local deals and capture contact info every time you sell. Get found by millions online and manage your business info across the web, all from one place. Transform your communications into conversations with online surveys and polls. © 2012
- 6. © 2012
- 7. © 2012
- 8. © 2012
- 9. Email is 40X more effective for marketers than Facebook and Twitter combined • Email accounts for a far greater share of acquired customers than social media • 91% of all consumers use email daily • Email conversion rates to purchase are at least 3x higher than social media conversion rates • Average order values are17% higher via email than social media Source: McKinsey and eMarketer © 2012
- 10. at its core, marketing is about eliciting a physical and measureable RESPONSE 10 © 2012
- 11. it’s pretty simple 1. Define an audience 2. run a campaign that targets those people 3. Elicit a physical, measurable response 11 © 2012
- 12. when you’re really marketing… real marketing helps remove emotion and assumption from the decision-making process 12 © 2012
- 13. when you’re really marketing… if that doesn’t work, stop doing that. if this works, do more of this. 13 © 2012
- 14. when you’re really marketing… re-work it, re-word it, move it to another spot, try again and see if they realize that they care. 14 © 2012
- 15. when you’re really marketing… a “NO” isn’t a failure, it’s great insight and data at very low cost 15 © 2012
- 16. look at this email newsletter 16 © 2012
- 17. look at this email newsletter 17 © 2012
- 18. email is hard to beat for real marketing value • Lots of physical, measurable response • Easy to brand with colors, logos, etc… • 4x the ROI of direct mail* • Helps to measure and monetize social media • Authentic engagement with a one-to-many tool Highly visible, delivered right to the inbox! * Direct Marketing Association 18 © 2013
- 19. flip the funnel traditional marketing new marketing find find convert keep convert keep “Flip The Funnel: Retention is the New Acquisition” -- Joe Jaffe (@jaffejuice) 19 © 2012
- 20. you rely on word-of-mouth 20 © 2012
- 21. you rely on word-of-mouth “Forward” and “Share” are your new best friends 21 © 2012
- 22. there’s a cycle to relationships you do more business you meet you do business you talk 22 © 2012
- 23. reach past your own list! 23 © 2012
- 24. how can you grow your list? 57% of consumers will fill out a card to receive email alerts when asked to by a clerk at a local small business. Source: Transact Media Group 24 © 2012
- 25. how can you grow your list? on registration forms 25 at register with the check at end of the meal © 2012
- 26. how can you grow your list? • • • • 26 Text to join QR Code opt-in Sign-up on your website Mobile apps © 2012
- 27. what should I write about • what you know that they don’t • what you have access to that they don’t • “original” isn’t required… just be interesting and relevant 28 © 2013
- 28. what types of emails are there discounts + coupons downloads B2B services event invites support a cause hints + tips 29 © 2013
- 29. how much is enough LESS IS MORE. FOCUS. • Keep it short • Pictures are key, but keep them small • Videos get clicked 30 © 2013
- 30. a picture is worth… 31 © 2013
- 31. repurpose and reuse 32 © 2013
- 32. make it easy on yourself • focus on a vertical or a project • write articles or find related resources on a single subject • come up with a weekly or monthly theme 33 © 2013
- 33. win the battle of priorities • who is it “from?” • what’s the “subject?” • when do you send your communication? 34 © 2012
- 34. WHO IS IT FROM? winning the battle of priorities how will you be most recognizable? SPAM 35 © 2012
- 35. SUBJECT OR HEADLINE winning the battle of priorities SECONDS 36 WORDS TODAY © 2012
- 36. SUBJECT OR HEADLINE winning the battle of priorities don’t do this March Newsletter do this instead Tomorrow: Need 3 Hammers – Can You Help Joe’s Pet Store Newsletter 3 Tips: help your dog beat the heat Limited Spaces available for Children’s Classes Children’s Classes 38 © 2012
- 37. WHEN TO SEND & POST • for social media • 3-5 times a week is plenty • use automated tools to help • for email • monthly is most common • when are they likely to take the action you want? 39 © 2012
- 38. FIND YOUR BEST DAY 1. divide your list into 3 groups of people 2. select three days in the week to test 3. send your e-mail, watch for best response 40 © 2012
- 39. FIND YOUR BEST TIME 4. use same 3 groups of people 5. select three times on the day with the best results 6. send email at 3 different times of day 41 © 2012
- 40. WHEN TO SEND best day 42 & POST best time © 2012
- 41. PRACTICAL ADVICE • 67% don’t see images by • key action must be above default scroll line • text links get more clicks • do not give too many than buttons choices • place your logo left or • make all images clickable center in email (and with text labels) • include company name in test it on yourself! text (and on your mobile device) 43 © 2012
- 42. have ONE objective • know what you want them to do • fewer choices mean more action • make it easy and obvious 44 © 2012
- 43. fewer choices mean more action Outsold 3-1 45 © 2012
- 44. make it easy and obvious • • • • • • 46 One click away Above the scroll line Left or center, avoid right Not just a graphic, include text link as well Not in a list of other options Make sure you measure response © 2012
- 45. never send the whole article How do you know if they cared? • Post or email a short tease • A few sentences • Link to full piece on your website or blog • Or link to PDF in Constant Contact account • Save list of readers in a separate category for later 47 © 2012
- 46. want more referrals? Just like real life, you have to ask… • Add Forward to a Friend • Turn on Social Share bar • Include Join My Mailing List • Offer something special • Use Simple Share • Make sure to archive your emails 48 © 2012
- 47. save some time • Simple Share • Automatic Welcome Emails • Autoresponders © 2012
- 48. be yourself! • Use conversational copy • Include photos of people: you, your staff, etc. • Once in a while, pull back the curtain – “I’m running in a 5K” – “Here’s my dog at the park” 50 © 2012
- 49. Q&A need help? call a coach, toll-free: 855-816-6508 ready to get started? visit www.constantcontact.com today alexdc@constantcontact.com facebook.com/thealexdc twitter: @alexdc © 2012
Editor's Notes
- Welcome. Today we’re going to have some fun and learn a lot…we’re going to expose for you the connection between email and marketing, share with you some practical tips for getting the most out of your email marketing efforts.
- (Introduce yourself). Thanks for taking the time today to learn more about using email marketing and social media to grow your business. We hope you will gain insight into some if the key strategies for using Constant Contact tools – both for your own business and also for your clients.
- Before we get started, let me just quickly get my short commercial for Constant Contact out of the way. I am showing you this slide because it helps illustrate the fact that Constant Contact is more than just an email marketingCompany. There are tools in the system for promoting and managing events, for running social campaigns on your facebook page, for offering local deals, similar to groupon but much more affordable, SinglePlatform is our one-stop-shop for managing your mobile directory listings, making sure you are “found” on all the search engines and it gives you a rich, more complete listing with photos, your menu if you’re a restaurant, etc… and we do also have our survey and poll system. All of these products work together well and it’s nice to have all of your contacts in one place. OK, I’ll be happy to answer questions specific to Constant Contact as we go through today’s class but this is the end of my commercial. Now let’s talk about growing your business with email marketing.
- Marketing has changed….maybe you’ve noticed? How many of you use [click to build] Facebook for business? How many are on Linked In? Twitter? Anyone tweetingright now? (remind of twitter handle) [click to build] Who uses Pinterest? Instagram? YouTube?[click to build] And how many have checked your email today? (all hands up) …. And right there is one of the key messages I want you to take away from today’s session – not everyone uses each of the social media channels…but these days it’s safe to say that just about everyone you are trying to reach for business has an email address.[click to next slide]
- That ability to see lots of physical and measurable response is just one reason email is so great…Turns out, email is hard to beat. It’s really where you should start – and where your clients should start when they decide to start marketing. It’s the hub of all engagement including social media marketing because it’s where you store your list and manage the graphics and store the stats on who opened your emails, what they clicked on, whether they shared it…There is an awful lot of physical, measureable response for a very low cost – relative to more traditional forms of marketing. Even if you are wrapping your own creative and project management services around our email product, it’s still a low barrier cost as compared to print, radio and payperclick.The average return on email marketing is $87 per dollar spent. Helps quell the concerns many small businesses have in terms of the value of social media. Email is so easy to measure that combining the two brings the value of social media activities up as well. Email offers a whole lot of opportunity for genuine, authentic engagement for your clients and their customers in a one-to-many tool.
- “What should I write about?” This is a very, very common question. It’s likely the most common question you will have yourself, and it’s also important to know how much to write. The answer can actually take some of the pressure to write a lot of great, engaging content off of you and ease some of that pain by giving you an opportunity to focus on what you know and how you can help.At the end of the day, the answer is simple. [click to build] You write about what you know that they don’t know. You share your knowledge and raise your profile as an expert in your field. What you are trying to do is build what is called a resource relationships, Where when their need for what you do comes up, YOU are the person that comes to mind. And it’s a good idea to share just for the sake of sharing. Giving your knowledge away. You cannot be afraid to give away the farm. Nothing you write in an email or on facebook is going to eliminate a paying customer’s need for you and your services. Nothing you write is going to replace your experience, or more importantly your comfort level with that experience.[click to build] provide insights into information that you have access to that they don’t‘[click to build] the best part is that you don’t always have to write original content…just be interesting and relevant (it’s OK to “borrow” content from others, and share it with your own comments or thoughts…ABOVE all else, be generous…give away the farm…let people enjoy the full range of expertise you have to offer.(If you have a longer session, this is a great time to ask people in the audience what they do for a livingand give them some ideas for content so that you get the room thinking in these terms)(Also if you have a longer session, you can give an example of a business that “gives away the farm” and drives business doing so)[click to next slide]
- [click through these samples, letting people see them as ideas]discounts (what most people think of)e-books or downloadable contentserviceshints + tipsexperiences or eventssupport a causeJULIE: perhaps mention a couple of specific examples, for example: “Download our free Spring Gardening guide” or “Free Tradeshow Booth consultation” or something like that…[click to next slide]
- (ask if anyone in the class wants to get a long email from anyone else in the class. No one will raise their hand.) No one has ever raised their hand. If you are a church, a chamber of commerce or a school, you probably have long emails and we are all okay with getting those. Our children and our businesses rely on you and we want to see activity – we are willing to get a long email from you. (right? Ask the crowd) …we don’t read them, but it’s okay that we see them.So take the pressure to create or write off of yourself. Instead focus on being the resource. Less is more. Always.There is no rule that says your newsletter needs to have three articles, three pictures and three links. One thing is plenty. There is a Constant Contact customer whose newsletter is called One Thing – he did it to make it easy on himself and it works really well – people can absorb it and he’s not under the gun to come up with a bunch of content to fill it.Your emails and their social media activities are NOT for telling people everything that they do. That is part of the hole people dig for themselves when they start writing their emails, they try to say everything. That is not what your emails and social media posts are for. That’s what your website is for. Your emails and your social media is about offering one thing at a time and tracking whether or not it moved the needle. Plain and simple.Mobile stat from: research from:email open by platform: https://litmus.com/blog/email-client-market-share-stats-infographic-june-2012
- Content can be visual as well…and you can satisfy the appetite of your audience for visual content in several ways…here are some examples:non-profit, sharing information about themselves that’s in the press…and letting logos and large pictures tell the story more than textrestaurant sharing their current specials…featuring their specials in a visually-branded email template that reflects their company branda non-profit, sharing an event notice….drawing the reader in with a large image on a simple templateB2B, showcasing the services they have…again, a simple template, with just the right amount of visual “punch” to spice it upanother event notice…this one is all visual, showing the creative event poster in the email itself.
- Repurpose and reuse everything. These are example of the same single piece of content being shared at different times, in different ways on various channels. All keep the conversation going. All are slightly different. There is no reason to kill yourself trying to write new content every day or event every week – find ways to use it more than once.
- Make it easy on yourself. Instead of making a complicated marketing calendar,Choose a theme or a specific vertical and focus on being the hub or resource for that subject. It can be monthly, weekly, quarterly – just use the theme to create guidelines for yourself so that you are not staring into the abyss of having to find something to write about. Go narrow and allow that subject to expand and alwaysMake sure that you are the resource. The hub of information and access.
- Examples from customers…can be built quickly either before or after the audience interaction piece…List of customers, in order:BolocoBlue PenguinTee FuryFish and BoneJill Singer Graphics
- (This is alternative to the previous slide – up to the speaker which one to use)Examples from customers…can be built quickly either before or after the audience interaction piece…List of customers, in order:BolocoBlue PenguinTee FuryFish and BoneJill Singer Graphics
- Use the same three groups of people and now you will choose three different times of day you want to test.So, a morning, midday and afternoon or evening. The next time you are ready to send out an email,Send it on your best performing day from the last test. Send the first group their email in the morning,The second group gets it midday and the third group gets it in the afternoon or evening. And look at your stats. You will know which time of day did the best. So now you will know the best day and the best time of that day to send your emails for the best response. Please make sure you are not romanced by a high open rate. Just measuring the open rate will notGive you a clear picture of success. You might have a lot of people open it but very few take theAction you want them to take. Measure the physical, measurable responses
- So now you have the best day on which to send and the best time at which to send. Excellent!! But let me caution you… [click to build] DO NOT BE ROMANCED BY A HIGHOPEN RATE – MEASURE ACTIONS!
- Source for 67%: Jeanne Jennings, Marketing Sherpa: “Preview Panes, Image Blocking and My Pitch to Have Microsoft Outlook Turn Images on by Default,” June 2010
- What questions do you have?SPEAKERS – YOU CAN CHANGE THE COACH NUMBER TO YOURS IF YOU ARE SET UP TO HANDLE THEM.(Also, please help us continue to improve these sessions by filling out the form…)[click to build] if you’re looking for more help, don’t hesitate to call one of our fantastic coaches…they’re eager to help and make things work for you.[click to build] if you haven’t been using email marketing, but are ready to get started and to make it a part of your marketing mix, visit ConstantContact.com to get started today.Finally, feel free to reach out to me with other questions you might have.Thank you!