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The SoftAge Advantage
SoftAge is a document management company established in 1994 that has grown to over 11,000 employees with 600+ offices across multiple countries. It provides end-to-end document solutions including collection, processing, storage, and retrieval of over 570 million documents totaling 135TB of data. SoftAge has extensive experience in telecom, banking, government, and other industries. It prides itself on its strong processes, skilled workforce, and awards it has received for business excellence and fast growth.
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The SoftAge Advantage
- 1. 1 SoftAge Information TechnologyLtd. : Confidential 1SoftAge Information Technology Ltd. : Confidential20 January 2015 The SoftAge Advantage Corporate Profile
- 2. 2 SoftAge Information TechnologyLtd. : Confidential Contents • About us • Service Offerings • Capabilities and Strengths • Delivery Strengths • Organizational Strengths • Awards • Summary
- 3. 3 SoftAge Information TechnologyLtd. : Confidential About us
- 4. 4 SoftAge Information TechnologyLtd. : Confidential Key Milestones 2004-06 2006-10 2011-12 2013-14.. SoftAge has been on a growth trajectory since its inception and has gained expertise by working with clients in different sectors and gained various accolades during this journey • Registered as limited company based in Delhi; Launched DMS services • Launched its scanning services by processing PAN cards for GOI • Launched data processing and scanning services in other states of India • Initiated Warehousing services • Increased strength from 100 employees to ~1000 employees • Address verification of 3 millions mobile phone subscribers of telecom company in 6 months Manpower increased to 5000+ in 2008 ISO Certification Re-verification of 50 millions KYC’s for telecom giant in 6 months Became member of NASSCOM • SoftAge has shown growth at CAGR of 59% and achieved USD 25 million revenue in 2012-13 • Launched offices in UAE, Kenya, & Zambia Ranked in Deloitte Technology Fast 50 India and Fast 500 Asia Pacific 2012 D&B-Axis Bank Business Gaurav Awards 2011 2000-03 • SoftAge launched office in KSA • Achieved USD 33 millions revenue from India operations in 2013-14 Initiated key project of setting up PECs for UIDAI in 2014 Manpower increased to 11,000+ employees in 2013 Certified for Information Security Business Leadership Awards 2014 by Worldwide Achievers Launched Office in T’Chad
- 5. 5 SoftAge Information TechnologyLtd. : Confidential Management Structure Operations Team Operation Managers Board of Directors Head Operations Head ITHead Finance Head Business Promotions Head Legal & Audit Head Admin & HR CEO Corporate Level : 125 employees Finance Team Legal Team Operations Team IT Team HR Team Marketing Team Operational Level : 11,125 employees Global Head
- 6. 6 SoftAge Information TechnologyLtd. : Confidential Leadership Team Harsh Tikku Global Head- Business Acquisition Fahmida Ozair Chief Executive Officer Ananya Das Global Head – IT & Quality Ozair Yasin Managing Director
- 7. 7 SoftAge Information TechnologyLtd. : Confidential Presence UAEKSA T’Chad Burkina Faso Malawi Zambia Kenya India Presence Upcoming Gabon
- 8. 8 SoftAge Information TechnologyLtd. : Confidential Service Offerings
- 9. 9 SoftAge Information TechnologyLtd. : Confidential Document Management Services (DMS) • SoftAge provides end-to-end solution offerings to its customers right from DocumentCollection to data processing and physical storage • SoftAge, thus, provides a one stop solution to all data management issues of an organization Through its extensive experience in the DMS space, it provides customized solutions to players operating in Telecom, Legal, Banking, Healthcare, IT, Govt & PSU sectors Organizations in India are gradually recognizing the need to manage their processes more efficiently, given the large quantum of paper intensive and manual work. There is an emerging trend of businesses opting for specialist document management players like SoftAge with end-to- end document management solution providers Document Collection & Audit Office Document Verification Data Compilation Image Processing Data Processing SoftAge Operations Framework
- 10. 10 SoftAge Information TechnologyLtd. : Confidential DMS - Operational Framework Central (Corporate) Hub Offices Spoke Offices Point of Sale (Distributor Level) Overall operations management, Process improvisation, Research, Development, Analysis 125 01 Client interaction, Report Generation, Data & Document Reconciliation, Quality Check 2405 16 Re-audit, Data Capturing, Scanning, Document Validation 4797 600 Document Collection, Audit 3923 5950 Scope of Activities Manpower Strength No. of offices 45-60min 2 hours 72 hours SoftAge Pyramid best reflects our operational framework of document management. The pyramid portrays the four levels, beginning with the Point of Sale, Spoke, Hub and Central. TAT Client Server Our Operating Structure
- 11. 11 SoftAge Information TechnologyLtd. : Confidential Capabilities and Strengths
- 12. 12 SoftAge Information TechnologyLtd. : Confidential Organizational Strengths • Management Strength • 20 years of experience in the industry • Setup in 1994; incorporated in 2000 • 600+ fully equipped spoke offices and warehouses • Biometric access • CCTV vigilance • Internet Connectivity • Presence in • 25 states in India and 500 cities • UAE, Kenya, Zambia, Saudi Arabia, T’Chad • Memberships • NASSCOM, FICCI, PRISM, ESC
- 13. 13 SoftAge Information TechnologyLtd. : Confidential Organizational Strengths • Process Strength • Process-centric operation • ISO 27001:2005 compliance for data security • ISO 9001:2008 compliance for operations • Dedicated R&D team - Innovation-based • Business Continuity Planning and Disaster Recovery processes in place
- 14. 14 SoftAge Information TechnologyLtd. : Confidential Organizational Strengths • Human Resource Strength • SoftAge Headcount growth in FTEs Workforce of 11,250 skilled manpower • 536 employees for more than 10 years • 1085 employees from 8 -10 years • 2027 employees from 5 – 8 years
- 15. 15 SoftAge Information TechnologyLtd. : Confidential Delivery Strengths • Document Collection • 4,000 runners gather documents from 6,000 customer locations every day • Document Processing • 500,000 documents per day or more • Handled over 570 million documents • Over 135 TB data • OLA TAT of 2 hours • Warehousing • International standard warehouses • 1.7 billion documents stored in 430,000 square feet of warehouse space across India and Africa • Retrieval and re-warehousing • Shredding as a service • General • Clients from across the verticals – Telecom, BFSI, Aviation, Media, Realty, Legal, Education, Government, etc.
- 16. 16 SoftAge Information TechnologyLtd. : Confidential Delivery Strengths • Document Collection • 4000 runners gather documents from 6000 customer locations • Document Processing • Handled over 570 million documents • Over 135 TB data • 500,000 documents per day or more • OLA TAT of 2 hours • Warehousing • International standard warehouses • 1.7 billion documents stored in 430,000 square feet of warehouse space across India and Africa • Retrieval and re-warehousing • Shredding as a service • General • Clients from across the verticals – Telecom, BFSI, Aviation, Media, Realty, Legal, Education, Government, etc.
- 17. 17 SoftAge Information TechnologyLtd. : Confidential Awards & Achievements
- 18. 18 SoftAge Information TechnologyLtd. : Confidential Awards & Achievements Zee Business & Worldwide Achievers Business Leadership Awards 2014 Indian SME Top 100 Awards 2013 Deloitte India Tech Fast 50 and Fast 500 Asia Pacific Awards 2012 D&B-Axis Bank Business Gaurav Awards 2011
- 19. 19 SoftAge Information TechnologyLtd. : Confidential Awards & Achievements • Industry Awards • Business Leadership Awards 2014 for Business Excellence in Enterprise Content Management and Document Management Services by Worldwide Achievers and Zee Business • Ranked among top 100 SMEs by BoI-Indian SME Forum 2012 • Ranked in Deloitte Technology Fast 50 India and Fast 300 Asia Pacific 2011 • Rated as Best Medium Enterprise by “D&B – Axis Bank Business Gaurav SME Awards 2011” • Certification & Memberships • “ATTERO RECYCLING” for processing obsolete electronic equipment in an environment friendly manner. • ISO/IEC 27001:2005 & ISO 9001:2008 • Member of NASSCOM, FICCI, ESC Council & PRISM International • Others • SoftAge Initiative “SoftAge Institute of Document Management” to create employment for rustic masses • SoftAge Foundation
- 20. 20 SoftAge Information TechnologyLtd. : Confidential Summary
- 21. 21 SoftAge Information TechnologyLtd. : Confidential Summary • Currently has 600+ offices across India, UAE, Kenya, Zambia, KSA and T’Chad • Around 1 million sq. ft. of office space • 11,250 employees • Handled over 570 million forms and 135 TB data • Archived 1.7 billion documents • Process 500,000 documents per day Established in 1994; Incorporated as limited Company in 2000 Pioneers of Document Management Services Accomplished 20 years of experience D&B Rating – 4A3 Render end to end Document Process Solution ISO/IEC 27001:2005 and ISO 9001:2008 certified company Memberships & Certifications
- 22. 22 SoftAge Information TechnologyLtd. : Confidential Other Offerings Manpower Deployment IT Support for DMS Tele Calling Address Verification SoftAge provides physical address verification services to clients such as telecom service providers to adhere to new regulations enacted by the government. SoftAge leases manpower to clients to provide document management services such as data entry, scanning, marketing and promotional activities. SoftAge offers tele-calling services to clients for market research purposes (e.g. CATI) and verification of customers. SoftAge provides IT software and hardware support to clients for document management services. Eg. ScanNet, Cloud Docu, EDMS. Market Research SoftAge can store the billing related documents on its server and provide real time support for bill generation activities. Once the bills are generated on the system, SoftAge can provide bill printing services SoftAge leverages its manpower strength for primary B2C data collection/surveys and designs DMS solutions for data collection process Bill Generation & Printing
- 23. 23 SoftAge Information TechnologyLtd. : Confidential Thank You Harsh Tikku harsh.tikku@softage.net +91 98114 28984 Visit us at www.softage.net