SoftAge Corporate Presentation

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SoftAge Information Technology Ltd. : Confidential 1SoftAge Information Technology Ltd. : Confidential12 March 2015
The SoftAge Advantage
March 2015

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SoftAge Information Technology Ltd. : Confidential
Contents
• About us
• Service Offerings
• Capabilities and Strengths
• Delivery Strengths
• Organizational Strengths
• Clients, CSR, Case Studies
• Clients
• CSR
• Case Studies in Africa

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About us

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Key Milestones
2004-06
2006-10
2011-12
2013-15..
SoftAge has been on a growth trajectory since its inception
and has gained expertise by working with clients in different
sectors and gained various accolades during this journey
• Registered as limited
company based in
Delhi; Launched DMS
services
• Launched its scanning
services by processing
PAN cards for GOI
• Launched data processing
and scanning services in
other states of India
• Initiated Warehousing
services
• Increased strength from
100 employees to ~1000
employees
• Address verification of
3 millions mobile
phone subscribers of
telecom company in 6
months
 Manpower increased
to 5000+ in 2008
 ISO 9001:2008
Certification
 Re-verification of 50
millions KYC’s for
telecom giant in 6
months
 Became member of
NASSCOM
• SoftAge has shown
growth at CAGR of
59% and achieved
USD 25 million
revenue in 2012-13
• Launched offices in
UAE, Kenya, & Zambia
 Manpower increased
to 10,000+ employees
 Ranked in Deloitte
Technology Fast 50
India and Fast 500
Asia Pacific 2012
 D&B-Axis Bank
Business Gaurav
Awards 2011
2000-03
• SoftAge launched
office in KSA
• Achieved USD 33
millions revenue from
India operations in
2013-14
 Initiated key project
of setting up PECs
for UIDAI in 2014
 Certified for ISO
27001:2013
 Launched Office in
T’Chad
 Ranked in Deloitte
Technology Fast 500
Asia Pacific 2012

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Management Structure
Operations Team
Operation Managers
Board of Directors
Head Operations Head ITHead Finance
Head Business
Promotions
Head Legal &
Audit
Head Admin &
HR
CEO
Corporate Level : 125 employees
Finance Team Legal Team Operations Team IT Team HR Team Marketing Team
Operational Level : 11,125 employees
Global Heads

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Leadership Team
Harsh Tikku
Global Head - Business
Acquisition
Fahmida Ozair
Chief Executive Officer
Ananya Das
Global Head – IT & Quality
Ozair Yasin
Managing Director
Ram Mudakavi
Global Head – Operations

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Presence
UAEKSA
T’Chad
Burkina Faso
Malawi
Zambia
Kenya
India
Presence
Upcoming
Gabon

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Service Offerings

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Document Management Services (DMS)
• SoftAge provides end-to-end solution offerings to
its customers right from DocumentCollection to
data processing and physical storage
• SoftAge, thus, provides a one stop solution to all
data management issues of an organization
Through our extensive experience in the DMS space, we
provide customized solutions to corporations operating
in theTelecom, Legal, Banking, Healthcare, IT, Govt &
PSU sectors
Organizations in India are gradually recognizing the need to manage their processes more efficiently, given the large quantum of paper intensive and manual work. There is an
emerging trend of businesses opting for specialist document management players like SoftAge with end-to-end document management solution providers
Document Collection & Audit
Office
Document
Verification
Data Compilation
Image Processing
Data Processing
SoftAge Operations Framework

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DMS - Operational Framework
Corporate
Hub / Circle Offices
Spoke Offices
Customer Point of Sale
Overall operations management,
Process improvisation, Research,
Development, Analysis
125 01
Client interaction, Report
Generation, Data & Document
Reconciliation, Quality Check
2405 16
Re-audit, Data Capturing,
Scanning, Document Validation
4797 640
Document Collection, Audit 3923 5950
Scope of Activities Manpower
Strength
No. of offices
45-60min
2 hours
72 hours
The SoftAge pyramid best reflects our operational framework of document management. The pyramid portrays the four levels, beginning with the Point of Sale,
Spoke, Hub and Corporate
TAT
Client
Servers
Our Operating Structure

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Other Offerings
Manpower Deployment
IT Support for DMS
Tele Calling
Address Verification
SoftAge provides physical address
verification services to clients such as
telecom service providers to adhere to
new regulations enacted by the
government.
SoftAge leases manpower to clients to
provide document management
services such as data entry, scanning,
marketing and promotional activities.
SoftAge offers tele-calling services to
clients for market research purposes
(e.g. CATI) and verification of
customers.
SoftAge provides IT software and
hardware support to clients for
document management services. Eg.
ScanNet, Cloud Docu, EDMS.
Market Research
SoftAge can store the billing related
documents on its server and provide
real time support for bill generation
activities. Once the bills are generated
on the system, SoftAge can provide bill
printing services
SoftAge leverages its manpower
strength for primary B2C data
collection/surveys and designs DMS
solutions for data collection process
Bill Generation & Printing

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Smart Cities & SoftAge

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Smart Republic : Components

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Smart Republic : Benefits

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E-governance component of Smart Republic

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DMS component of e-governance

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Capabilities and Strengths

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Organizational Strengths
• Management Strengths
• 20 years of experience in the industry
• Setup in 1994; incorporated in 2000
• 600+ fully equipped spoke offices and warehouses
• Biometric access
• CCTV vigilance
• Internet Connectivity
• Presence in
• 25 states in India and 500 cities
• UAE, Kenya, Zambia, Saudi Arabia, T’Chad
• Memberships
• NASSCOM, FICCI, PRISM, ESC

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• Process Strengths
• Process-centric operation
• ISO 27001:2005 compliance for data security
• ISO 9001:2008 compliance for operations
• Dedicated R&D team - Innovation-based
• Business Continuity Planning and Disaster Recovery processes in place

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• Human Resource Strength
• SoftAge Headcount growth in FTEs
Workforce of 11,250 skilled manpower
• 536 employees for more than 10 years
• 1085 employees from 8 -10 years
• 2027 employees from 5 – 8 years

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• Financial Strength
• SoftAge Revenue growth in US$ (millions)

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Delivery Strengths
• Document Collection
• 4,000 runners gather documents from 6,000 customer locations every day
• Document Processing
• More than 500,000 documents per day
• Handled over 570 million documents
• Over 135TB data
• OLATAT of 2 hours
• Warehousing
• International standard warehouses
• 1.7 billion documents stored in 430,000 square feet of warehouse space across India and Africa
• Retrieval and re-warehousing
• Shredding as a service
• General
• Clients from across verticals –Telecom, BFSI, Aviation, Healthcare, Education, Media, Realty, Legal,
Government, etc.

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Delivery Strengths
• Document Collection
• 4000 runners gather documents from 6000 customer locations
• Document Processing
• Handled over 570 million documents
• Over 135TB data
• 500,000 documents per day or more
• OLATAT of 2 hours
• Warehousing
• International standard warehouses
• 1.7 billion documents stored in 430,000 square feet of warehouse space across India and Africa
• Retrieval and re-warehousing
• Shredding as a service
• General
• Clients from across the verticals –Telecom, BFSI, Aviation, Media, Realty, Legal, Education, Government,
etc.

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SoftAge Clients

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Our Clients
Banking & Insurance Govt & PSUTechnology & Telecom

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Our Clients
Others
Education Non-Banking Financial Institutions
Transport (Aviation)

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Our Clients
Projects in Africa
Housing Finance Kenya
 Processed over 100,000 Customer Loan
& Deposit applications
 Data Cleansing
 Data Entry, Data Migration
 Duration - Continuing
Airtel Zambia
 Processed over 4,500,000 KYC Forms
 Data Entry
 Scanning of forms
 Providing Storage & Retrieval Service
 Duration - 1 Year
Contec Global (Nigeria)
 Designing and Development of CERPAC
ID software application
 Biometrics, image, signature capture
software
Chase Bank Kenya
 Call Survey
 Data Enrichment
 Duration - Continuing
East Africa Energy & Envirofit
 Data Entry
 Scanning
 Digital Storage & Retrieval Service
 Duration – 1 Year
Airtel Chad
 Data Entry
 Scanning of forms
 Physical Storage & Retrieval Service
 Duration - 3 Year

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Our Clients
Projects in Middle East
Department of Economic Development
 Relocating 5 million pages from old to new warehouse
 Indexing, Scanning and Document warehousing
 Processing 5 million documents
 Duration – 1 year
IFFCO
 Total Documents Processed – 150,000
 Document Archiving, indexing, sorting
 Duration – 1 year
Lama Tours
 Total Documents Processed – 500,000
 Document Archiving, indexing, sorting
 Duration – 2.5 years
Others

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Awards & Achievements

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Awards & Achievements
Zee Business & Worldwide Achievers
Business Leadership Awards 2014 Indian SME Top 100 Awards 2013
Deloitte India Tech Fast 50 and Fast 500
Asia Pacific Awards 2012
D&B-Axis Bank Business Gaurav Awards
2011

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CSR

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Social Initiatives
• SoftAge Foundation
• Aim :To provide all the possible to help to young people labeled with a psychiatric disability
• The foundation is willing to help anyone and everyone, and is at present focusing on the children and
the relatives of the employees.
• SoftAge foundation also provides financial aid for the education of children, especially the girl child.
• One paisa per processed form is contributed to the foundation and medical & financial aid is provided
wherever required
• Rural Employment
• Most of our processing offices are in rural areas with the aim of generating rural employment. The
idea is to promote modernization without urbanization. In this way, the people don’t have to leave
their native towns and can be employed while staying with their families.
• Rural BPO : In process of setting up a BPO in rural Bihar, which seeks to employ 500 villagers.
• SoftAge Institute of Document Management, Patna : A SoftAge Foundation initiative which helps
develop vocational skills in the field of DMS and thus contributes to rural employment
• Environment
• We recycle obsolete electronic equipment in an environment friendly manner through our e-waste
partner, Attero Recycling
• As a Document Management Company, in our process, we use recyclable cardboard cartons for
warehousing and paper envelopes

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Case Studies

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CASE STUDIES
SoftAge Adept enriched the bank's
client records by 3 strategies
• Call survey for clients who have no
emails and postal addresses
• Online survey for clients who had
no telephone contacts
• Mailing of hard copy KYC forms
for clients who had neither
telephone contacts nor email
addresses
Solution
1
Challenge
• Accurate and complete data
• Advanced tracking and reporting
• Secure System ready for
validation
Benefits
The bank wanted to possess a clean
and up-to-date customer information
database, and had already
commenced the data enrichment
process by updating existing data
from KYC and regulatory records of
customers as held by the bank.
However there was still an
information gap
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A leading bank in Kenya - Tele survey, data cleansing and enrichment

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CASE STUDIES
SoftAge Adept provided a data entry
software to enable data clean up and
complete data sets through cleansing
and enrichment making the client
information accurate. We also
validated the data and improved data
security
Solution
1
Challenge
• 100% complete and accurate data
• High data security
• Accuracy of data by avoiding
multiple entries of the same record
and validation of data
Benefits
The customer wanted to migrate into
a new core software system with
100% accurate data but their client
data was inaccurate and incomplete
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A home finance company – Software development, data cleansing and enrichment

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CASE STUDIES
SoftAge initiated its Document
Management services in Zambia and
helped Airtel to follow 100%
compliance in the KYC process.
SoftAge provided its DMS services to
Airtel Zambia to register its 4.5
million customer base in order to
safeguard quality and quick service
to its potential customers. SoftAge
received documents from Airtel,
authenticated them, processed them,
digitized them, and then archived
them, and uploaded images & data
into central GKYC repository.
Retrievals were done as and when
required by Airtel.
SoftAge installed its SublimeD
software to automate and maintain
audit records, scanning, data entry
and other service operations.
Solution
1
Challenge
There are many benefits which SIM
card registration carries along. The
fact that the registration exercise
involves the collection of subscribers'
personal information enables national
security wings to trace crimes and
lawlessness perpetuated by using
mobile phones.
At one point or another, we have all
heard of handset theft, or we have
been the victims ourselves.
Extortions, threats and hate text
messages, are all reported by mobile
users. All these can easily be traced
if the mobile providers had personal
information of their clients.
SIM card registration has now
become a global exercise in telecom
companies
Benefits
The Government of the Republic of
Zambia issued the Statutory
Instrument No. 65 of 2011 relating to
the Registration of Electronic
Communication Apparatus
Regulations. The coming into effect
of this law has made mandatory the
registration of all SIM cards by
mobile phone operators in Zambia.
The purpose of this is to regulate the
ownership and use of SIM cards for
legitimate purposes. Any existing
customer that does not register their
SIM card risks deactivation after a
due date. All new customers will be
required to register their SIM on
purchase
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Airtel Zambia - KYC Management

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CASE STUDIES
SoftAge initiated its Document
Management services in T’Chad and
helped Airtel to follow 100%
compliance in KYC process.
SoftAge provided its DMS services to
Airtel T’Chad to register its 2.5 million
customer base in order to safeguard
quality and quick service to its
potential customers. SoftAge used to
received, documents from Airtel,
authenticate, process, digitize,
archive, retrieve documents and
upload images & data into central
GKYC repository.
SoftAge installed its SublimeD
software to automate and maintain
audit, scanning, data entry and other
service operations.
Solution
1
Challenge
There are many benefits which SIM
card registration carries along. The
fact that the registration exercise
involves the collection of subscribers'
personal information enables national
security wings to trace crimes and
lawlessness perpetuated by using
mobile phones.
At one point or another, we have all
heard of handsets theft, or we have
been the victims ourselves.
Extortions, threats and hate text
messages, are all reported by mobile
users. All these can easily be traced
if the mobile providers had personal
information of their clients.
SIM card registration has now
become a global exercise in
telecoms
Benefits
The Government of T’Chad has
asked Airtel to follow 100%
compliance in the KYC process.
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Airtel T’Chad - KYC Management

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CASE STUDIES
By participating as Enrolment
agency- SoftAge has become part of
a truly historic exercise, one which
can make our welfare systems far
more accessible and permanently
transform service delivery in India.
SoftAge was responsible for carrying
out the various functions and
activities related to UID enrolment
such as setting up of Permanent
enrolment centers, Aadhaar
enrolment, uploading data on CIDR,
printing Aadhaar cards, undertaking
collection of demographic and
biometric data for UID enrollment.
SoftAge is currently covering
enrolment for Haryana region, Uttar
Pradesh, Bihar, Andhra Pradesh,
Chhattisgarh, Uttarakhand, Punjab,
Madhya Pradesh, Kerela and Gujarat
Solution
1
Challenge
• For Residents: The UID will
become the single source of
identity verification. There will be
no hassle of repeatedly providing
supporting identity documents each
time they wish to access services
such as obtaining a bank account,
passport, driving license, and so
on.
• For Registrars: The UIDAI will only
enroll residents after de-duplicating
records. The UIDAI’s verification
processes will ensure lower KYR
costs.
• For Governments: Eliminating
duplication under various schemes
is expected to save the government
exchequer upwards of Rs.20,000
crores a year. It will also provide
governments with accurate data on
residents.
Benefits
The Government of India (GoI) has
embarked upon an ambitious
initiative to provide a Unique
Identification number (UID) to every
resident of India. Mapping the
identities of a billion plus persons in a
single nation is a big task by any
definition.
First and foremost are the
technological challenges. It has been
estimated that at its peak, the UIDAI
system will require comparing one
million identity verification requests
against a database of, say, 600
million identities.
The next big challenge is around
security and privacy of the central
repository where the complete
database of public personal
information exists.
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UIDAI - Creating a unique identity for every resident in India (go back to e-gov)

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CASE STUDIES
Soft Age installed its workflow-based
production solution Customer
Application Form Management
System (CAFMS) for Vodafone,
which consisted of DocTrack,
SoftDoc and SublimeD.The
Document Management system
provided by SoftAge is used to
collect, authenticate, process,
digitize, archive, retrieve documents
and upload images & data in the
central SoftDoc repository and on
Vodafone repository too. Then only
SIMs are activated.
Solution
1
Challenge
• Allows storage and maintenance
of huge image database using
SoftDoc
• Reduces the query processing
time drastically using optimized
search facility of SoftDoc
• Enables location-wise
reconciliation of MIS with Sales,
Marketing and various support
groups of the company.
• Facilitates automated indexing
extraction, resulting in accurate
retrieval
• MIS facilitates efficient tracking of
CAFs across the organization
• Significantly minimizes time lag
between the prospective customer
and after-sales services.
Benefits
The client, Vodafone Essar , is a
leading Telecom Company in the
country, and has emerged as second
largest customer base company in
the Telecom sector. In 2002, the
Government of India passed a rule
making it compulsory for all Telecom
Operators to keep record of its
subscribers in the form of CAFs with
supporting id and address proof. This
process of managing and maintaining
records would have become a
resource draining affair as Vodafone
had over 3 million subscribers. After
consultation with Soft Age, it was
decided to implement the Soft Age
Document Management work flow to
manage the entire document
process.
.
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Customer Application Form (CAF) Management system for Vodafone

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CASE STUDIES
The bank deployed SoftAge
Document Management solution and
manpower for facilitating automated
processing of corporate and retail
transactions. The solution enabled
the high-speed scanning of various
Banking instruments.
Solution
1
Challenge
• Shortened time for cheques
clearing cycle cost associated with
physical transportation and
storage of cheques was slashed
drastically
• Highly scalable solution
• Efficient storage and instant
Retrieval of cheques images
• The chances of loss of sensitive
customer data during the transit
were reduced to negligible.
• Meeting Compliance
Requirements
• High customer satisfaction due to
reduced turnaround time
Benefits
The client is India’s leading
nationalized bank, Canara Bank. It
has a wide range of product offerings
in every business. The requirement
included alignment of the process as
per the central bank specifications
and document management for
better maintenance of the cheques.
Also, the solution required to
seamlessly integrate with existing
core banking system. The company
knew, it needed a better solution.
Canara Bank turned to SoftAge, the
trusted Process partner, SoftAge‘s
Document Management Services as
the solution.
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Implementation of Image-Based Cheques Clearance for Canara Bank (go back to e-gov)

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CASE STUDIES
The public sector UTIISL had, in turn,
appointed SoftAge for the record
management services including
capturing photograph, signature &
digitization of all data on PAN
applications form and data entry
process. SoftAge switched over to
computerized processing. Physical
copy of PAN applications forms were
collected for UTIISL office by SoftAge
and then scanned using high
resolution Avision scanners.
Solution
1
Challenge
• SoftAge was able to process
30,00,000 PAN Application forms
within a year as per the timeline
specified by the UTIISL & ITD
• Problem of defective applications
eliminated
• Period of allotment came down to
10 days in over 95% cases by
April 2005
• Allotments increased from about
60 lakh in 04-05 to over 1.50 crore
p.a. now –total over 8.8 crore
• Stage of ‘PAN on demand’ has
now been reached
• Subject of PAN grievances almost
vanished from public discourse
• Turn-around received media
acclaim
Benefits
UTI Infrastructure Technology And
Services Limited (UTIITSL) is a
government owned company that
provides technology and outsourcing
services to the financial and
government sectors of India. In 2003,
the Income Tax department decided
to outsource the interface with PAN
applicants to UTIITSL making them
responsible for printing and
delivering the Pan Cards.
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Processing of PAN Application Forms for UTIITSL (go back to e-gov)

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CASE STUDIES
SoftAge initiated its Digitization
solution of Customer Insurance
Policy of DHLF Pramerica, in which
the Manpower and resources were
provided in Eastern locations of
India. The Document Management
system provided by SoftAge scan the
documents through high end
scanners , Index, audit and upload
images on client server .After the
scanning physical copies are
returned to the client for further
processing .
Solution
1
Challenge
• Allows storage and maintenance
of huge image database
• Reduces the processing time
drastically using Digitized data for
processing
retrieval
• Significantly minimizes time lag
between the prospective customer
and approval of the policy
Benefits
The client, DHLF Pramerica life
insurance is one of the leading
Companies in the country DLF
Pramerica Life Insurance Company
Limited is a joint venture between
DLF Limited, one of India’s largest
and most respected real estate
organizations, and Prudential
International Insurance it is mandate
for all Insurance Companies to keep
record of all policy holders with
supporting id and address proof. This
process of managing and maintaining
records would have become a
resource draining affair as DHLF
Pramerica has Huge no. of Policy
holders across the nation. After
consultation with Soft Age, it was
decided to implement the Soft Age
Scanning activity for digitization of
the Policies at various locations.
.
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Customer Insurance Policy(CIP) Scanning for DHFL Pramerica (previously DLF)

43
CASE STUDIES
SoftAge initiated its Digitization
solution ScanE by processing
records of Indigo employees,
captains database, engineers and
cabin crew staff. These physical
records after digitization were further
stored in SoftAge warehouse.
SoftAge installed archival software
for retrieving documents online
anytime anywhere. Ticket number is
generated after an online request
and mailed to SPOC and warehouse
in-charge. Within 4-24 hours record
is made available as per
requirement. This solution made all
employee record easily accessible.
Solution
1
Challenge
• Processed more than 3 lakh
documents in 3 months and still
counting.
• Reduced the cost by 30%
retrieval.
Benefits
The client, InterGlobe Technologies
(IGT), is a leading global pure-play
Travel Technology organization,
providing integrated services and
solutions to travel corporations
worldwide in the areas of Information
Technology (IT), Business Process
Outsourcing (BPO) and Consulting.
As per the regulatory compliances
it’s mandatory for aviation companies
to maintain record of all the
employees, captains database,
engineers and cabin crew staff. This
process of managing, maintaining,
archiving and reproducing records
was becoming a herculean task.
The company knew, it needed a
better solution. Indigo turned to
SoftAge‘s Document Management
Services as the solution.
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Customer Insurance Policy(CIP) Scanning and Warehousing for Indigo

44
Summary

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Summary
• Currently has 640+ offices across India, UAE, Kenya, Zambia, KSA and T’Chad
• Around 1 million sq. ft. of office space
• 11,250 employees
• Handled over 570 million forms and 135 TB data
• Archived 1.7 billion documents
• Process 500,000 documents per day
Established in 1994; Incorporated as limited Company in 2000
Pioneers of Document Management Services
Accomplished 20 years of experience
D&B Rating – 4A3
Render end to end Document Process Solution
ISO/IEC 27001:2005 and ISO 9001:2008 certified
Memberships & Certifications

46
Thank You
Looking forward to a long-lasting business association
Visit us at www.softage.net

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