The document contrasts the conscious first mind with the subconscious second mind. It notes that the second mind defines 90% of buying behavior while the first mind only defines 10%. It also states that the majority of communication is rejected by the first mind's gatekeeper function, so brands must bypass this and resonate with consumers' subconscious perceptions. Finally, it introduces the concept of a brand's "hotspot" in the second mind that can help with strategizing around many business and branding areas.
1. First Mind: Second Mind:
• Conscious Mind • Subconscious Mind
• Rational • Irrational
• Intelligence • Imagination
• Logical • Illogical
• Reasonable • Unreasonable
• Awareness • Unaware
• Judgmental • Non-Judgmental
• Linear • Circular
• Gatekeeper • Indifferent
• Lacks Power • Powerful
Defines 10% of our
F I R S T M I N D
buying behaviour
Defines 90% of our
S E C O N D M I N D
buying behaviour
3. COMMUNICATION
Majority of communication is
F I R S T M I N D
rejected by the Gatekeeper
Your Brand Must bypass
the Gatekeeper & resonate
S E C O N D M I N D
with your consumers
Subconscious Perception
4. POSITIONING &
COMMUNICATION
B R A N D Your
Brand
Story
H O T S P O T
5. The 2nd Mind Delivers the
Brands Subconscious Hotspot
6. How can the Brand Hotspot help you?
Pretty much anything to do with your business from ...
• Your Business Your Brand
•
– Strategy – Strategy and Positioning
– Change Management and – Competitive Analysis
Transformation Programs – Customer Analysis and Management
– Industry Analysis – Logo design and Corporate CI
– Your Brand Environment
• Your Staff – Activation and Engagement Strategies
– Culture – Communication
– Internal Communication – Audit
– Induction Programs – Measurement
– Performance Management – Reputation Management
– Behavioural Alignment – And so on
– Touch Point Management
– Heck -- even your safety program To anything else you need!
•
Why? Because you are measuring and controlling how people
think, feel and behave around your brand and your business!