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The Philosophy Of Customer Orientation
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Societal marketing concept.
14.
15.
16.
17.
18.
19.
20.
Relationship marketing.
21.
22.
23.
24.
25.
26.
27.
Different levels of
investment in customer relationship building.
28.
29.
30.
31.
Marketing environment
32.
33.
34.
Environmental scanning.
35.
36.
37.
economic income inflation
recession Interest rate Exchange rate
38.
39.
Technology Technology for
Nation Technologies For Products and services Technology For business
40.
SOCIAL-CULTURAL FACTORS VALUES
TIME STRAVED CUSTOMERS MULTIPLE LIFESTYLES
41.
Market oriented strategic
planning
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
Corporate and division
strategic planning.
54.
55.
56.
Planning new business,
downsizing older business.
57.
58.
59.
60.
61.
62.
63.
64.
Diversification Related
diversification Unrelated diversification Through Taking over Another business Through Merger with Another Business Through Forming Joint ventures Through Forming Strategic Alliances.
65.
66.
Integrative growth strategy.
67.
68.
69.
Boston consulting group’s
(BCG) market growth /share matrix.
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
Peter Drucker’s (1973)
Seven Types of Business Portfolios
83.
84.
85.
General electric’s (
G E) approach business strength matrix.
86.
strong average weak
Business strength high medium low Market Attrac- tivity Sbu1 sbu2 sbu3 sbu4
87.
88.
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