SlideShare a Scribd company logo
We Learn DevOps
Rock the “People Factor”
Reduce the bad
Improve the good
But… Dan… people suck
So… what’s the point?
Our people
Developers
Developers
Our Approach
•Gauge the level of interest in operations
•Be there before they know they need you
•Be rational, logical, consistent, with a plan
•Be willing to discuss
Delivery teams
Delivery teams
Our Approach
•Consultative
•Build trust
•Advocate
•Lead and direct where appropriate
Product owners
Product owners
Our Approach
•Risk vs reward
•Opportunity cost
•$$$ impact
•Be the bridge from dev/ops to the business
Managers
Managers
Our Approach
•Ask questions until you understand
•Ask more questions
•Communicate often
•Voice your opinion
•Take risks, make a decision, move forward
•Be willing to be wrong
DevOps peers
DevOps peers
Our Approach
•Figure out their strengths, weaknesses,
loves and hates
•Hang out
•Be honest
•Give props
The 5 Whys
Are you listening?
•Distractions
•Interrupting
•Body language
•Emotions behind the words
•Attitudes
•Quality of presence
•Nonverbal behaviour
Dan Harper
dan.harper@myob.com
https://www.linkedin.com/in/danharper
DevOps Manager @ MYOB
http://bit.ly/2qVzXvF
+61 414 344 233
https://danharper.org
In Summary
1. Aim to understand the people around you

2. Figure out what drives them and what
they’re looking for

3. Find a way to deliver it to them
Take action!
Q & A
What will happen if we don’t do this?
We love bacon!
We’re Hiring!

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The People's Revolution in DevOps