SlideShare a Scribd company logo
Eve and the Serpent   What went wrong with that transaction ? Pinny Gniwisch   Founder/EVP Marketing ICE.com and Diamond.com
[object Object],  Company Overview
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
Presentation Takeaways   ,[object Object],[object Object],[object Object]
What we have learnt over time…  iConsumer  Individual Consumption  Group Production  Group Consumption
Caveman ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],NB – Dark Ages Pinny Cave man
Team Work  Barter  Conversation
The Age of Merchants
Commerce Innovation  Agriculture Team Work  Conversation Barter
The Age of Knowledge
What do think this is?
Education Transparency Mass  Commerce Innovation  Agriculture Team Work  Barter  Conversation
What happened on  December 16 th  1773?
Boston Tea Party
Equality Freedom
Mob
$Gold Rush$
 
 
60’s
 
 
 
What are 40% of people doing while watching TV?   A) Eating popcorn B) Surfing channels C) Watching Sex in the City D) Sleeping
What other activities, if any, do you regularly do while watching TV?  Yahoo! Global Market Research Study, 2006. Engaging the Consumer in a Multi-Channel World Eat Web Surfing Phone Read House cleaning Sleep Cook
 
?
[object Object]
Internet ,[object Object]
 
 
 
 
Educated  Transparent Innovative Simplicity Experience Human
Truman show   the dawn of the new customer      ,[object Object]
Target strategy Direct hit Mission statement   Call to action Bait and switch Champion Decoy Yield
Banana theory
the new medium     Trend Feelers
 
the new medium     Ultimate Mobility
 
the new medium     Information Basket
The old
the new medium     Critique Power
Stung
Transparency ,[object Object],[object Object],[object Object],Over 1 Million pages
Experience
 
E for Experience (not eCommerce)
E for Experience (not eCommerce) borders
 
[object Object]
[object Object]
Patagonia   ,[object Object],[object Object],[object Object]
Things I would do for the Customer
 
 
P People
 
nothing personal its business ,[object Object]
 
the new boss          ,[object Object]
do our leaders have what it takes     ,[object Object],CEO President
change the rules    
turn everything upside down     
FAQ = = =
[object Object]
Today’s eve
In Memory of  Randolph Pausch  1960-2008

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