Boyd Clarke and Ron Crossland are experts in leadership communication. Their book "The Leader's Voice" discusses how leaders can use three essential channels - factual, emotional, and symbolic - to effectively convey important messages to constituents. It provides examples of how leaders like Golda Meir, Gandhi, and Lincoln inspired people with their voices. Leaders must overcome assumptions that messages are understood, agreed with, or will prompt action. They must skillfully employ all three channels to motivate and engage followers.

1. Title: The Leader’s Voice
Author: Boyd Clarke, Ron Crossland
Year Published: 2002
Reviewer: DHARIN B. JAYSWAL

2. About the Authors
• Boyd Clarke and Ron Crossland have been
business partners and friends for nearly 20 years.
• Before becoming CEO and vice chair of
tompeterscompany!, they founded International
Leadership Associates.
• Senior leaders from organizations such as
LensCrafters, Arby's, Motorola, and Sun
Microsystems have relied on their expertise in
leadership, organizational change, and
communication.

3. OTHER BOOKS BY AUTHERS
• Voice lessons :
(Applying science to the art of leadership
communication)
• Leadership experience:
(From individual success to organizational
significance)

4. LEADERSHIP COMMUNICATION
• The Leader's Voice - a powerful development
concept for leaders, to be remembered for
their authenticity, strength of character and
the power of their voice.
“It is simply impossible to become a great leader
without being a great communicator.”

5. TABLE OF CONTENTS
1. The Leader's Voice
2. Hardwired for Facts, Emotions, and Symbols
3. How TNT Found Drama
4. People Love Facts
5. The Emotional Channe
6. Symbols: Rabbit's Foot and Rosary
7. The Sound of Silos
8. Without Wax
9. Climbing the Ladder of Abstraction
10. Onevoice
Last Word: Calling All Capitalists

6. Think youself
• Who am I as a leader ?
• What motivates me to lead ?
• What is our brand identity ?
• How do I create more meaningful conversation ?
• What are the requirements of leaders
now a days ?
Answer the que. & you will have the place to stand…..

7. THE LEADER'S VOICE
• Story of Golda Meir
A woman born in poverty in1898.
Held key position in Jewish Agency.
World war 2…. Needed $ 5million
Collected $50 million by giving inspirative
speech in united nations.

8. Mahatma Gandhi
GANDHI
• Led India to
independence
• Inspired
movements for
non-
violence, civil
rights
• Freedom
across the world.

9. ABRAHM LINCOLN
WINSTON CHURCHILL

10. Four fatal assumptions
 Constituents
UNDERSTAND,
AGREE,
CARE,
what was communicated…
• Constituents will take appropriate ACTIONS…

11. • To overcome these assumptions,
Use 3 ESSENTIAL CHANNELS to convey
important leadership message…
1. Factual
2. Emotional
3. Symbolic

13. Story of LensCrafters
• Leading store of glasses…
• Felt loss of spirit…
• Celebrated 10th anniversary by giving the gift
of sight to those who need them the most.
• They served 2million underprivilege people in
united states & 25 developing countries
around the WORLD…..!!!
• Associates Felt change… !!!

14. CHALLENGES FOR THE LEADERS
• Some will judge you unfairly…
• Blaming you for their lack of success…
• Expect resources you can not give…
• Ask the answers that you don’t have..
• Ask for the permission you can not grant…
“If you choose to lead ,
prepare to take stand.”

15. REASON WITHOUT EMOTION
IS NOT POSSIBLE

16. Aristotle thought
“
The brain functioned like a car’s
radiator, cooling the blood to prevent the
heart from overheating….!!!
”

17. EMOTIONS
• Human brain is engineered to send, receive &
evaluate using facts, emotion & symbols.
• By not using these the leaders leave out
essential ingredients that stimulate and
promote the transfer of mean & quality
decision making.

18. Scintillating stories alone work like
‘NITROUS OXIDE’.
Detailed data along works like ‘CHLOROFORM’.

19. HOW TNT FOUND DRAMA

20. HOW TNT FOUND DRAMA
• Tv Channel that makes one think & feel.
• TNT needed to position itself as 100%
dramatic entertainment.
• Great success story..
• Audience grew from 17 million to
50 million…!!!

21. • Turned into channel of drama.
• WCW (fighting programme) launched &
became top rated show.
• CEO suggested to drop it… & TNT dropped it.
• No another network will cancel its TOP- RATED
show…!! Bt TNT did it…
• Became no. one destination for drama…!!!
• Moral – true decision making at right time

22. PEOPLE LOVE FACTS
• Facts include
Data
Measure
Trends
Evidence
Numerical analysis
Opinions….. etc.

23. PEOPLE LOVE FACTS
1. Make facts memorable
exp- Acre is about size of football field
-Gigabyte of inf. is about size of
thousand avg. length novels.
Use pictures, colours, story.
Because ,
“One picture
is
worth thousand words.”

24. PEOPLE LOVE FACTS
2. Display facts
 Use charts, tables, colours,… etc.

25. • “Symbols are timeless”

26. SUMMARY