This document provides a timeline of key events in communications and collaboration technologies from 1991 to 2010, including the introduction of videoconferencing, email, web conferencing, social media platforms, and mobile devices. It also lists factors that conferencing companies will need to address in future such as improving the user experience, developing integrated solutions, focusing on innovation and virtual collaboration, and creating products that are device agnostic and available everywhere.

2. 22

3. 33

4. 44
FIRSTPC
VIDEOCONFERENCING
INTRODUCED
1991
1995
2004
2007
2006
1997
1993
2010
AUTOMATED
AUDIOCONFERENCING
INTRODUCED
FACEBOOK
EXPANDSBEYOND
HARVARD
FIRST
iPHONE
EMAILREVOLUTIONIZES
THEWORKPLACE
WEBCONFERENCING
INTRODUCED
FIRST
TWEET
APPLEiPAD
INTRODUCED

5. 55

6. 66

7. 77

8. 88

9. 99

10. 1010

12. 1212
• Conferencing companies must
re-invent themselves
• User experience
• Integrated solutions with audio, video
and web
• Innovation, product development
and investment
MARKET CONDITIONS –
THE

13. 1313
• Device and browser agnostic
• Thin client
• Downloadable apps
• Freemium to premium offers
• Dedicated R&D staff
• Focus on virtual collaboration
MARKET CONDITIONS –
THE

14. 1414
• Improved user experience
and expanded use cases
• Mobility, video, and social
media integration
• Growth in International
markets

15. 1515
• Simple, intuitive UI/UX
• Available-everywhere
products
• Uniform experience
• Hybrid collaboration

16. 1616
• Purpose-built applications
• Secure, reliable service
• Interoperability
• Consumerization-ready

19. 1919

20. THANK
YOU
THANK
YOU