The document summarizes a consultation project conducted by Havering Council to engage with vulnerable older residents about council services. It targeted residents over 65 from a specific customer segment identified as most in need of support, using a bespoke customer segmentation tool. The project involved household visits by volunteers to 1235 residents, identified 564 basic needs, and resulted in 2824 requests for services or information. Key outcomes included identifying unclaimed benefits, increased skills for volunteers, and high customer satisfaction. Lessons learned centered on refining questionnaires and referral processes.
Presentation delivered by Tim Anslee, The Wealth Care Partnership; Ruth Corden, West Sussex County Council and Lynda Ryan, Age UK West Sussex for TLAP's Information, Advice and Brokerage workshop for Care Act compliance.
Webinar slides: Practical ways to help vulnerable households deal with debtPolicy in Practice
Policy in Practice’s analysis estimates that the average hit faced by low income households, on top of existing pressures, will be over £40 per week by 2020. More households are now ‘can’t pay’s rather than ‘won’t pay’s.
Income collection teams have a responsibility to help both their clients and their customers, both of whom are feeling the pinch. As an ethical enforcement agency, Phoenix recognises that they can support people by helping them to better understand their financial position and find ways to increase income and lower expenditure, prior to enforcement action.
Using Policy in Practice’s Benefit and Budgeting Calculator they are bringing welfare support together, around the customer. Early results after 4 months are extremely promising.
For more details visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk.
A study of the impact of Bath and North East Somerset Citizens Advice Bureau services presented at the In Pursuit of Happiness Conference 14 April 2014
Putting the Public into Public Services - #ppps14 Kathryn Wane
Slides from SCVO's Putting the Public into Public Services event held in Edinburgh on Friday 25th July. Contributions from: Katie Kelly, Strategic Manager of Vibrant Communities, East Ayrshire; Ella Simpson, Director at Edinburgh Council of Voluntary Organisations & Kevin Dicks, Chief Executive of Bromsgrove District and Redditch Borough Councils.
View the slides from our webinar: 2018: A policy review of the year. We were joined by guest speakers Deven Ghelani and Paul Howarth, Policy in Practice.
We reviewed the social policy analysis we delivered for clients in 2018 and recapped on key findings we uncovered. We also discussed what this means for local organisations in 2019.
Find out what we learnt about:
Homelessness and housing
Changing living standards of low income households
Universal Credit's impact on people
Universal Credit's impact on frontline organisations
For more information please visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk.
Presentation delivered by Tim Anslee, The Wealth Care Partnership; Ruth Corden, West Sussex County Council and Lynda Ryan, Age UK West Sussex for TLAP's Information, Advice and Brokerage workshop for Care Act compliance.
Webinar slides: Practical ways to help vulnerable households deal with debtPolicy in Practice
Policy in Practice’s analysis estimates that the average hit faced by low income households, on top of existing pressures, will be over £40 per week by 2020. More households are now ‘can’t pay’s rather than ‘won’t pay’s.
Income collection teams have a responsibility to help both their clients and their customers, both of whom are feeling the pinch. As an ethical enforcement agency, Phoenix recognises that they can support people by helping them to better understand their financial position and find ways to increase income and lower expenditure, prior to enforcement action.
Using Policy in Practice’s Benefit and Budgeting Calculator they are bringing welfare support together, around the customer. Early results after 4 months are extremely promising.
For more details visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk.
A study of the impact of Bath and North East Somerset Citizens Advice Bureau services presented at the In Pursuit of Happiness Conference 14 April 2014
Putting the Public into Public Services - #ppps14 Kathryn Wane
Slides from SCVO's Putting the Public into Public Services event held in Edinburgh on Friday 25th July. Contributions from: Katie Kelly, Strategic Manager of Vibrant Communities, East Ayrshire; Ella Simpson, Director at Edinburgh Council of Voluntary Organisations & Kevin Dicks, Chief Executive of Bromsgrove District and Redditch Borough Councils.
View the slides from our webinar: 2018: A policy review of the year. We were joined by guest speakers Deven Ghelani and Paul Howarth, Policy in Practice.
We reviewed the social policy analysis we delivered for clients in 2018 and recapped on key findings we uncovered. We also discussed what this means for local organisations in 2019.
Find out what we learnt about:
Homelessness and housing
Changing living standards of low income households
Universal Credit's impact on people
Universal Credit's impact on frontline organisations
For more information please visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk.
How landlords can prepare for managed migration workshopPolicy in Practice
Policy in Practice has teamed up with Bill Irvine, UC Advice & Advocacy, to help housing associations learn how to prepare for managed migration to Universal Credit. This workshop featured the following speakers and topics:
Background to Universal Credit managed migration by Zoe Charlesworth, Policy in Practice
The view from the frontline by Nadine Burns and Michelle Birley, The Guinness Group
Key challenges to smooth delivery of managed migration by Bill Irvine, Universal Credit Advice
Transitional Protection by Louise Murphy, Policy and Data Analyst, Policy in Practice
Best practice advice for preparing tenants by Bill Irvine, Universal Credit Advice
How Royal Borough of Greenwich is preparing for managed migration by Corin Hammersley, Royal Borough of Greenwich
Develop your own proactive action plan for managed migration
For more information please visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk
In this Policy in Practice webinar Deven Ghelani and Louise Murphy were joined by Mark Fowler, Community Solutions Director for London Borough of Barking and Dagenham to talk about designing effective data-led local authorities.
Today's forward thinking local authorities are adopting a data led approach to deliver the highest quality, people-centred services for their residents. By applying smart analysis techniques to their data, councils are developing big ideas for change that are working in their areas.
In the latest of our webinars showcasing how public sector administrative data is being used for good, join us to hear how our guest speakers are using data to transform their organisations intelligently.
Listen back to hear how data analysis has:
- Helped redesign corporate strategy
- Enabled services to be redesigned around residents
- Evidenced service need that's driven decision making
To find out more visit www.policyinpractice.co.uk, email hello@policyinpractice.co.uk or call 0330 088 9242
Talent Match Black Country Annual Conference 2018: No One Left BehindOpening Doors & Venues
Speaker presentations from the 2nd Talent Match Black Country's 'No One Left Behind' Conference, April 27, 2018.
The #NoOneLeftBehind conference busts the myths surrounding youth employment, provides a platform for young people in the areas of greatest need to share experiences and entices those with the power to do so, to take action.
The presentation was a workshop at Evolve 2014: the annual event for the voluntary sector in London on Monday 16 June 2014.
The presentation was chaired by Shane Brennan, from Age Concern Kingston and looks at the changing context of public service commissioning.
Find out more about the Evolve Conference from NCVO: http://www.ncvo.org.uk/training-and-events/evolve-conference
Find out more about NCVO's work on volunteering: http://www.ncvo.org.uk/practical-support/volunteering
Queensland Speaking Tour: Learnings from the UKHelen Milner
Slides from speaking tour of Queensland in partnership with the Queensland Government. Digital exclusion denies people access to services, communication, savings, and inclusion in today's society. Tinder Foundation has supported almost 2 million people to cross the digital divide. These slides are a collection of various slides presented at a number of different speeches - so it's not one presentation, it's many.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Francesca Gottschalk - How can education support child empowerment.pptx
The Havering over 65s consultation project
1. Claire Thompson Corporate Policy & Community Manager 10 March 2011 The Havering Over 65s Consultation Project
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4. Havering’s Customer Segments Havering Segment Count of Households Percentage of Households Group A 6,872 7.36% Group B 16,445 17.61% Group C 10,724 11.48% Group D 7,946 8.51% Group E 7,075 7.58% Group F 5,692 6.10% Group G 15,962 17.09% Group H 1,744 1.87% Group I 14,686 15.73% Group J 6,240 6.68%
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Editor's Notes
CT DD take up – hard to reach We can profile our current PP holders to identify who may channel shift and how to communicate. Can do the same for green waste Green waste – could also identify which segments may be interested in signing up to the scheme – who, where, how Benefit take up – although not a CS transformation work stream we can use CI to identify groups who may not be claiming the benefits they are entitled too – similar to older peoples project. End, questions
