You are probably asking yourself: “As a UX designer, can I actually change the world?” Not by yourself – but you can make a positive contribution. The prerequisite is the interdisciplinary cooperation of specialists in operational ergonomics, product designers, developers, and some others. Find out the influence of technologies on our society, how we reduce reservations thanks to human-centred design, and how we use our tools optimally in the “Digital Designer” college to obtain a relationship between human beings and technology that has real added value. Let’s go!
As a designer of human-centered systems, I was allowed to try out the products from the PAEXO range myself when I visited Ottobock Experience World in Duderstadt. On my first contact with this fascinating interaction format, I was accompanied by exoskeleton expert Dr. Samuel Reimer, Business Developer & Product Manager for exoskeletons.
Why are we — as a digital agency focusing on user experience — even interested in things like this?
The answer is simple: innovation and curiosity are part of our DNA. Ergosign also sees itself as an active driver of digital
transformation. In order to provide our clients from various industries with meaningful advice, it’s essential to broaden our own horizons. Even if technology doesn’t seem to have anything at all to do with user interfaces in the strictest sense at first glance.
This is the case with Ottobock exoskeletons.
A key moment was the realization that Ergosign and Ottobock are linked by a common mission: human-centered design through the responsible and sustainable use of present and future technology. For a world where technology actively supports people instead of overwhelming them.
ENG_From Multitouch to Multimodal - Design of multimodal systems with service...Jan Groenefeld
The times of the "single point of interaction" on the wide format multi- touch screen are numbered. Multiple touch points with cross-modality interaction options - from touch to speech to gestures - will become standard in the everyday work of machine operators in the medium term. In addition, there is a progressive interconnectedness of our physical environment, as well as the digital-sensory extension of the human being himself.
What counts now is a human-centered view: on the one hand, in terms of the change of the work situation, on the other hand, in terms of the way our senses perceive and function. Which technologies have the potential to support people in their work in a meaningful way in the short and long term? Which methods and design principles are suitable for designing multimodal systems in a way that they support people instead of overburdening them?
Take a look with us at future work situations and application contexts. We present human-centered process models based on service design, which enable the successful development of smart industrial applications and holistically interactive ecosystems in an industrial context.
Digital Architecture - Modern Technologies in ArchitectureÇelik Nimani
In today's economy, technology is part of every single aspect of our life. Digital architecture uses computer aided design, programming, simulation and images to create virtual forms and physical structures. The same can be said to refer to other aspects of architecture that are defined by digital technologies.
Doing More with More (Venturespring White Paper)Venturespring
Over the past 15 years industrial research has evolved from 'closed research' to 'open innovation' and even beyond, towards 'networked innovation' and 'co-creation'.
This white paper provides a clear line of thinking on this development. And some sharp, illustrative, remarkably understandable pictures that help you focus your actions towards more effective, purpose-driven innovation efforts.
Ponencia de Pedro Moneo, Founder and CEO de Opinno, en el IV Congreso Internacional sobre Experiencia de Cliente celebrado el 3 de octubre de 2017 en Madrid,
As a designer of human-centered systems, I was allowed to try out the products from the PAEXO range myself when I visited Ottobock Experience World in Duderstadt. On my first contact with this fascinating interaction format, I was accompanied by exoskeleton expert Dr. Samuel Reimer, Business Developer & Product Manager for exoskeletons.
Why are we — as a digital agency focusing on user experience — even interested in things like this?
The answer is simple: innovation and curiosity are part of our DNA. Ergosign also sees itself as an active driver of digital
transformation. In order to provide our clients from various industries with meaningful advice, it’s essential to broaden our own horizons. Even if technology doesn’t seem to have anything at all to do with user interfaces in the strictest sense at first glance.
This is the case with Ottobock exoskeletons.
A key moment was the realization that Ergosign and Ottobock are linked by a common mission: human-centered design through the responsible and sustainable use of present and future technology. For a world where technology actively supports people instead of overwhelming them.
ENG_From Multitouch to Multimodal - Design of multimodal systems with service...Jan Groenefeld
The times of the "single point of interaction" on the wide format multi- touch screen are numbered. Multiple touch points with cross-modality interaction options - from touch to speech to gestures - will become standard in the everyday work of machine operators in the medium term. In addition, there is a progressive interconnectedness of our physical environment, as well as the digital-sensory extension of the human being himself.
What counts now is a human-centered view: on the one hand, in terms of the change of the work situation, on the other hand, in terms of the way our senses perceive and function. Which technologies have the potential to support people in their work in a meaningful way in the short and long term? Which methods and design principles are suitable for designing multimodal systems in a way that they support people instead of overburdening them?
Take a look with us at future work situations and application contexts. We present human-centered process models based on service design, which enable the successful development of smart industrial applications and holistically interactive ecosystems in an industrial context.
Digital Architecture - Modern Technologies in ArchitectureÇelik Nimani
In today's economy, technology is part of every single aspect of our life. Digital architecture uses computer aided design, programming, simulation and images to create virtual forms and physical structures. The same can be said to refer to other aspects of architecture that are defined by digital technologies.
Doing More with More (Venturespring White Paper)Venturespring
Over the past 15 years industrial research has evolved from 'closed research' to 'open innovation' and even beyond, towards 'networked innovation' and 'co-creation'.
This white paper provides a clear line of thinking on this development. And some sharp, illustrative, remarkably understandable pictures that help you focus your actions towards more effective, purpose-driven innovation efforts.
Ponencia de Pedro Moneo, Founder and CEO de Opinno, en el IV Congreso Internacional sobre Experiencia de Cliente celebrado el 3 de octubre de 2017 en Madrid,
Gemma Vallet y Óscar Dorda en el IV Congreso DECAsociación DEC
Ponencia de Gemma Vallet, Innovation Director at PHD Media, y Óscar Dorda, CEO at PHD Media, en el IV Congreso Internacional sobre Experiencia de Cliente celebrado el 3 de octubre de 201 en Madrid.
INNOVFEST UNBOUND is the anchor event of Smart Nation Innovations; a week-long series of events that showcases Asia’s most innovative developments in the media-tech sphere.
It is the place where brands connect with disruptive technologies and explore Asian opportunities.
INNOVFEST UNBOUND is a melting pot for start-ups, investors, brands, corporates and media who get the opportunity to connect with government agencies and leading researchers and forge new relationships, share knowledge and create business opportunities in Asia.
It attracted 6,300 attendees and more than 340+ innovation and startup exhibits.
Smart City StarterK!t at Beyond Data Event 2018Venturespring
The Smart City StarterK!t was launched on March 29 at the Beyond Data Event in Eindhoven. It's a FIWARE instance cities can use to realize their Smart City ambitions faster.
This report examines 28 key trends that are driving the sustainable development and efficient operation of modern cities as they respond to the unique challenges posed by rapid urbanization. Aided by connected technologies, social platforms, and flexible design thinking, cities at the forefront of these progressive solutions are creating a compelling blueprint for ensuring that their citizens, businesses and public institutions thrive. As we plan for the future, PSFK Labs is excited for the opportunity to contribute its point of view to this ongoing conversation.
How ABB shapes the future of industry with Microsoft HoloLens and Unity - Uni...Unity Technologies
It's high time for augmented reality to be brought to a wider audience. In ABB, we know that it is not just a gimmick any more. However, with every innovative technology comes new challenges. In these slides, we show how to overcome them and deliver valuable products with Hololens and Unity.
Speakers:
Maciej Włodarczyk - ABB
Rafał Kielar - ABB
Watch the session on YouTube: https://youtu.be/QFsj8Pi_3Ho
In the following pages, PSFK Labs has
summarized 10 trends related to wearable
technologies that sit under three larger
themes - Connected Intimacy, Tailored
Ecosystem and Co-Evolved Possibilities -
with the goal of helping people understand
the basic features, form and functions of
these devices and what they might replace.
To support this, PSFK has described each of
the themes and trends, along with three bestin-
class examples that show how these ideas
are manifesting within the marketplace and
provided relevant stats that convey potential
for growth. Additionally, each trend page
includes a list of experts who write about the
larger significance of these ideas
Smartphone, e-readers and tablets have dramatically changed the way we access content and digital services today. Designing the user experience means re-thinking the traditional paradigms in use for the web and considering a broader picture where the experience is pervasive, multi-channel and cross-device.
What is fundamental, is optimizing the user experience by designing the interaction through different contexts, functionality and mobile platforms, simply translating the desktop interface is not enough.
Rethinking the business logic of a service centered around the user, is the first step to designing a complex multi-channel experience.
Combining design methodology with agile development is the next step in bringing a successful product or service to market.
4 External Forces Accelerating the Smart City ModelDialexa
Smart cities may seem like a novel idea for now, but they’re becoming more of a necessity than people might think. For companies looking to capture the potential of the IoT market, it’s essential to understand the forces driving the need for smart cities as well as the trends that will give rise to new market leaders.
Urbanization trends have created a ripple effect of external forces that will affect businesses moving forward. The following 4 external forces that will create tangible opportunities for smart city innovation in the coming years.
Full write-up: https://by.dialexa.com/4-external-forces-accelerating-smart-city-model
ThingsCon Amsterdam 2015 - Koen van Niekerk ThingsConAMS
Dutch case presentation by Koen van Nieuwkerk of VanBerlo on the learnings of doing Internet of Things product design.
ThingsCon Amsterdam 2015 was held at Volkshotel December 4, 2015.
Augmented reality applications in manufacturing and maintenance Jeffrey Funk
These slides use concepts from my (Jeff Funk) course entitled analyzing hi-tech opportunities to show how augmented reality is becoming economically feasible for manufacturing and maintenance applications. Augmented reality adds useful information to a real-world image that is seen through head-mounted glasses or a tablet computer’s camera. Academic tests reveal that manufacturing and maintenance activities can be done more effectively when workers use augmented reality and many firms have begun using augmented reality.
Furthermore, continued improvements in display resolution and graphic processing speeds and the emergence of transparent displays will expand the use of AR. In particular, it takes several seconds for current devices to update the images that are overlaid on the real-world image, which confuses workers and slows them down. Improvements in graphic processors for tablet computers are reducing the time it takes for tablet computers to recognize and register objects and thus make the overlaid images look clear in the tablet’s display. While graphic processors in game consoles and desktop computers can easily handle this problem, graphic processors in mobile devices lag their game console and desktop computer counterparts by several years.
World of Watson 2016 - Artificial Intelligence ResearchKeith Redman
Have you ever noticed that all the movies made about the topic of Artificial Intelligence portray the doom of human kind and the hero or heroine’s success at averting it? Hopefully we never truly get to that point. However, if the inner geek in you is interested in checking out what IBM research is working on today, check out these sessions.
A multimedia digest of DAY ONE at #VivaTech by the HUB Institute.
Vivatech is an international show about innovation organized in Paris by Publicis Group & Les Echos Group.
HUB Institute is an international digital think-tank based in Paris. We accompagny big brands digital transformation through conferences, training and researches. To learn more about us >> https://hubinstitute.com/
THE EMERGENCE OF COGNITIVE DIGITAL PHYSICAL TWINS
AS THE 21ST CENTURY ICONS AND BEACONS
AN IN-PROGRESS VISION, KEY CATEGORIES, APPLICATIONS
AND
A REFERENCE ARCHITECTURE FRAMEWORK
Published in Nov. 2016. However, it evolved over time using my own practical experience as well as the incorporated the different technological advances we achieved since then.
I added the concept of Cognitive Digital Thread as a framework to collect and manage data and knowledge required for the twins. Also, the concept of Cognitive Digital Swarm has been developed to be the HM & MM collaboration framework.
Trends are the natural changes in behaviours or proceedings. We like to be aware of those indicators for inspiration and guidance. At the beginning of every year we look at UX, UI trends and emerging technologies to get that guidance from.
Glimpses into the future of mobile devices, the internet, and more - updated ...Michael Harries
First given at Mobile Monday Sydney on 2 November 2009.
A thought provoking look at the forces affecting the future of the mobile internet.
(Let me know what you think.)
Gemma Vallet y Óscar Dorda en el IV Congreso DECAsociación DEC
Ponencia de Gemma Vallet, Innovation Director at PHD Media, y Óscar Dorda, CEO at PHD Media, en el IV Congreso Internacional sobre Experiencia de Cliente celebrado el 3 de octubre de 201 en Madrid.
INNOVFEST UNBOUND is the anchor event of Smart Nation Innovations; a week-long series of events that showcases Asia’s most innovative developments in the media-tech sphere.
It is the place where brands connect with disruptive technologies and explore Asian opportunities.
INNOVFEST UNBOUND is a melting pot for start-ups, investors, brands, corporates and media who get the opportunity to connect with government agencies and leading researchers and forge new relationships, share knowledge and create business opportunities in Asia.
It attracted 6,300 attendees and more than 340+ innovation and startup exhibits.
Smart City StarterK!t at Beyond Data Event 2018Venturespring
The Smart City StarterK!t was launched on March 29 at the Beyond Data Event in Eindhoven. It's a FIWARE instance cities can use to realize their Smart City ambitions faster.
This report examines 28 key trends that are driving the sustainable development and efficient operation of modern cities as they respond to the unique challenges posed by rapid urbanization. Aided by connected technologies, social platforms, and flexible design thinking, cities at the forefront of these progressive solutions are creating a compelling blueprint for ensuring that their citizens, businesses and public institutions thrive. As we plan for the future, PSFK Labs is excited for the opportunity to contribute its point of view to this ongoing conversation.
How ABB shapes the future of industry with Microsoft HoloLens and Unity - Uni...Unity Technologies
It's high time for augmented reality to be brought to a wider audience. In ABB, we know that it is not just a gimmick any more. However, with every innovative technology comes new challenges. In these slides, we show how to overcome them and deliver valuable products with Hololens and Unity.
Speakers:
Maciej Włodarczyk - ABB
Rafał Kielar - ABB
Watch the session on YouTube: https://youtu.be/QFsj8Pi_3Ho
In the following pages, PSFK Labs has
summarized 10 trends related to wearable
technologies that sit under three larger
themes - Connected Intimacy, Tailored
Ecosystem and Co-Evolved Possibilities -
with the goal of helping people understand
the basic features, form and functions of
these devices and what they might replace.
To support this, PSFK has described each of
the themes and trends, along with three bestin-
class examples that show how these ideas
are manifesting within the marketplace and
provided relevant stats that convey potential
for growth. Additionally, each trend page
includes a list of experts who write about the
larger significance of these ideas
Smartphone, e-readers and tablets have dramatically changed the way we access content and digital services today. Designing the user experience means re-thinking the traditional paradigms in use for the web and considering a broader picture where the experience is pervasive, multi-channel and cross-device.
What is fundamental, is optimizing the user experience by designing the interaction through different contexts, functionality and mobile platforms, simply translating the desktop interface is not enough.
Rethinking the business logic of a service centered around the user, is the first step to designing a complex multi-channel experience.
Combining design methodology with agile development is the next step in bringing a successful product or service to market.
4 External Forces Accelerating the Smart City ModelDialexa
Smart cities may seem like a novel idea for now, but they’re becoming more of a necessity than people might think. For companies looking to capture the potential of the IoT market, it’s essential to understand the forces driving the need for smart cities as well as the trends that will give rise to new market leaders.
Urbanization trends have created a ripple effect of external forces that will affect businesses moving forward. The following 4 external forces that will create tangible opportunities for smart city innovation in the coming years.
Full write-up: https://by.dialexa.com/4-external-forces-accelerating-smart-city-model
ThingsCon Amsterdam 2015 - Koen van Niekerk ThingsConAMS
Dutch case presentation by Koen van Nieuwkerk of VanBerlo on the learnings of doing Internet of Things product design.
ThingsCon Amsterdam 2015 was held at Volkshotel December 4, 2015.
Augmented reality applications in manufacturing and maintenance Jeffrey Funk
These slides use concepts from my (Jeff Funk) course entitled analyzing hi-tech opportunities to show how augmented reality is becoming economically feasible for manufacturing and maintenance applications. Augmented reality adds useful information to a real-world image that is seen through head-mounted glasses or a tablet computer’s camera. Academic tests reveal that manufacturing and maintenance activities can be done more effectively when workers use augmented reality and many firms have begun using augmented reality.
Furthermore, continued improvements in display resolution and graphic processing speeds and the emergence of transparent displays will expand the use of AR. In particular, it takes several seconds for current devices to update the images that are overlaid on the real-world image, which confuses workers and slows them down. Improvements in graphic processors for tablet computers are reducing the time it takes for tablet computers to recognize and register objects and thus make the overlaid images look clear in the tablet’s display. While graphic processors in game consoles and desktop computers can easily handle this problem, graphic processors in mobile devices lag their game console and desktop computer counterparts by several years.
World of Watson 2016 - Artificial Intelligence ResearchKeith Redman
Have you ever noticed that all the movies made about the topic of Artificial Intelligence portray the doom of human kind and the hero or heroine’s success at averting it? Hopefully we never truly get to that point. However, if the inner geek in you is interested in checking out what IBM research is working on today, check out these sessions.
A multimedia digest of DAY ONE at #VivaTech by the HUB Institute.
Vivatech is an international show about innovation organized in Paris by Publicis Group & Les Echos Group.
HUB Institute is an international digital think-tank based in Paris. We accompagny big brands digital transformation through conferences, training and researches. To learn more about us >> https://hubinstitute.com/
THE EMERGENCE OF COGNITIVE DIGITAL PHYSICAL TWINS
AS THE 21ST CENTURY ICONS AND BEACONS
AN IN-PROGRESS VISION, KEY CATEGORIES, APPLICATIONS
AND
A REFERENCE ARCHITECTURE FRAMEWORK
Published in Nov. 2016. However, it evolved over time using my own practical experience as well as the incorporated the different technological advances we achieved since then.
I added the concept of Cognitive Digital Thread as a framework to collect and manage data and knowledge required for the twins. Also, the concept of Cognitive Digital Swarm has been developed to be the HM & MM collaboration framework.
Trends are the natural changes in behaviours or proceedings. We like to be aware of those indicators for inspiration and guidance. At the beginning of every year we look at UX, UI trends and emerging technologies to get that guidance from.
Glimpses into the future of mobile devices, the internet, and more - updated ...Michael Harries
First given at Mobile Monday Sydney on 2 November 2009.
A thought provoking look at the forces affecting the future of the mobile internet.
(Let me know what you think.)
I have provided a methodology for PR people to keep up-to-date with new things that are going to be important in the near future. I shall be adding content to it for the next couple of months.
Top 10 Advance Technology in (2022).docxAdvance Tech
Advance Technology is an online journal of news and opinions. We have teamed up with tech experts to bring the most beneficial information this upcoming year.
Technology is a blog and video series designed to advance the technological world. Better known for its tech-enthusiast audience.
Technology is an online journal of news and opinions. Along with special projects on upcoming technology or general new technology trends, touches on the tech issues and related discussions.
https://advancetech.info/advanced-technology/
Cyborg Design: Multimodal Interactions, Information, and Environments for Wea...Bennett King
This presentation provides an overview or wearable computing for the UX community and design principals that can be used for wearable experience design. It was first given at the IA Summit in San Diego on March 30th, 2014.
What are the technologies that could significantly change the future of enterprise communications? This short presentation suggests a dozen possible game-changers.
HCI means Human Computer Interaction...This paper on HCI gives you a fair detail of what HCI is and we have presented you with our ideas and insights....Walk into the future with HCI .
Tour d’horizon of the current digital landscape, philosophical extrapolation, identification of risks and opportunities. Why design is important and how designers can further the success of your business.
Also available in German : since-1973.com/downloads.html
Aus dem offiziellen Vorwort (von Michael Finkler): Digitale Lösungen werden für den europäischen Maschinen- und Anlagenbau zu einem immer stärkeren Wettbewerbsfaktor und gleichzeitig zu einem mächtigen Kundenbindungsinstrument. Ebenso nimmt die Bedeutung von digitalen Lösungen als neue Erlösquelle weiter zu, wenn auch noch auf niedrigem Niveau. Mit einem jährlich erwarteten IIoT Marktwachstum im zweistelligen Bereich ergibt sich daraus eine sig- nifikante Wachstumschance für die gesamte Branche.
Der VDMA hat unter Leitung des VDMA Software und Digitalisierung gemeinsam mit McKinsey & Company das Zukunftsthema „digitale Plattfor- men und Mehrwertdienste“ untersucht und resultierende Handlungsempfehlungen veröf- fentlicht.
Bitkom Auszug - Mensch-Zentrierung in Zeiten der Digitalisierung - Auf Interv...Jan Groenefeld
Die Corona-Krise hat Unternehmen mit einem kräftigen Tritt zu mehr digitaler Transformation gezwungen. Lösungen müssen nun auch für Probleme gefunden werden, an die vor einigen Monaten noch nicht zu denken war. Die Defizite der bisherigen Vorgehensweisen wurden insbesondere bezüglich der menschengerechten Gestaltung von Software an vielen Stellen offensichtlich. Das war der Anlass, dass sich die Mitglieder im Arbeitskreis »Usability und User Experience« vorgenommen haben, einen Leitfaden zu schaffen, der den Tenor »Wenn Sie jetzt Digitalisierung beginnen, dann bitte auch richtig!« trägt.
Mit dem Leitfaden „Mensch-Zentrierung in Zeiten der Digitalisierung - Auf Interview-Safari mit UX-Experten“ ist eine Sammlung von Expertenmeinungen aus der Praxis mit dem Schwerpunkt des Human-Centered-Designs und seiner pragmatischen Umsetzung bzw. Verankerung in Unternehmen entstanden. Damit werden Hinweise und Beispiele geliefert, die so in den letzten Jahren funktioniert haben, sodass im Ergebnis ein realistischer Blick auf das Machbare entsteht.
Die Beispiele von 17 Expertinnen und Experten gehen quer durch alle Branchen, von der Industrie über Banking bis zur Verwaltung, und spiegeln die unterschiedlichen Bedingungen in Agenturen, in kleinen und mittleren Unternehmen aber auch in Konzernen wider. Sie zeigen, dass Digitalisierung kein Selbstzweck ist, aber vor allem auch kein Selbstläufer. Erfolgreiche Digitalisierung braucht in der Praxis Geduld, Ausdauer und einen starken Fokus auf die Nutzer.
“Ethik-Leitlinien für vertrauenswürdige KI” - Vorstellung, Kommentar und unse...Jan Groenefeld
Die Technisierung von Mensch und Umwelt schreitet unaufhaltsam voran. Neuratech installiert Microchips erfolgreich direkt ins menschliche Gehirn und Sozialwissenschaftler modernisieren Beziehungsmodelle altehrwürdiger griechischer Philosophen, um der „Freundschaft” zwischen Mensch und Maschine eine definitorische Grundlage zu geben. Die Mutter all dieser wahrgewordenen Technikfantasien: Künstliche Intelligenzen.
Es wird also Zeit, dass wir uns bei der Gestaltung einer zunehmend digitalisierten Welt aktiv mit den Chancen und Risiken von KI auseinandersetzen. Eine Expertengruppe der europäischen Kommission hat mit den jüngst veröffentlichten „Ethik-Leitlinien für vertrauenswürdige KI” eine wichtige Grundlage geschaffen, die die weitere Diskussion und inhaltliche Ausgestaltung auf gesellschaftlicher Ebene ermöglicht. Der Vortrag soll für die Bedeutung und Auswirkungen von KI auf die Gestaltung soziotechnischer Systeme sensibilisieren. Hierzu möchte ich die wichtigsten Eckpfeiler der Leitlinie beispielhaft vorstellen und insbesondere die Rolle kollaborativer und mensch-zentrierter Gestaltungswerkzeuge aufzeigen. Zuletzt werde ich einzelne Aspekte aus persönlicher Perspektive kommentieren und freue mich darauf, diese mit euch zu diskutieren.
Die mensch-zentrierte Gestaltung der digitalen Gesellschaft ist eine Mammutaufgabe und erfordert die interdisziplinäre Zusammenarbeit unzähliger Experten. Aber auch wenn wir noch ganz am Anfang unserer digitalen Reise stehen, ist eines bereits sicher: Eure Erfahrung und geschulte Perspektive als Gestalter:innen digitaler Produkte und Services sind dabei unerlässlich - Für intelligente Technologie, die den Menschen unterstützt und befähigt, statt ihn zu beherrschen!
Digitale Transformation in der Montage meistern - Mit geeigneten Strategien ...Jan Groenefeld
Die Zugkraft und Entwicklungsgeschwindigkeit neuer Technologien fordert uns als Digitalisierungs-manager:innen heraus. Der Begriff, der die sprunghafte technologische Entwicklung und ihre Einflüsse auf die Mensch-Maschine-Interaktion kanalisiert, lautet: Digitale Transformation. Im Zuge dieser Transformation sprechen Experten:innen von bis zu 75 Milliarden intelligenten IoT-Devices, die bis 2025 unsere Umwelt prägen und potentiell mit uns interagieren werden. Hierzu zählen auch körpernahe Technologien – sogenannte Wearable Human Bionics – , die die kognitiven und physischen Fähigkeiten des Menschen substantiell erweitern.
Das heißt, unsere Interaktion mit technischen Systemen verändert sich grundlegend. Für die Montage als letzte Stufe im Produktionsprozess gilt dies wie kaum für einen anderen Bereich. Das eng verzahnte Zusammenspiel von Mensch und technischen Hilfsmitteln und Werkzeugen führt zu einer besonders hohen Dynamik und Vielfalt, die nur mit geeigneten Gestaltungsstrategien beherrschbar bleiben. Gleichzeitig bergen moderne Technologien wie KI und Robotik bei zielgerichtet mensch-zentriertem Einsatz großes Potential. Doch wie genau? Welche Technologien haben tatsächlich das Potential, Menschen kurz- und langfristig sinnvoll bei der Arbeit zu unterstützen, statt sie zu überfordern? Welche Gestaltungsmethoden eignen sich dazu, vielschichtige interaktive Systeme bedienergonomisch und intuitiv zu gestalten? Wie können Vorbehalte der Anwender:innen in Bezug auf die nachhaltige Veränderung ihres Arbeitsplatzes aus gesellschafts-ethischer Sicht wirksam mitigiert werden?
Es bleibt festzustellen: Die Komplexität des Problem- aber auch die Potentiale des Lösungsraums waren nie zuvor größer. Darüber hinaus erfordert die Betrachtung des Spannungsfeldes aus Mensch, Technik und Umwelt ein hohes Maß an Empathie und eine ganzheitliche Sichtweise im Designprozess. Im folgenden Vortrag wollen wir Ihnen ausgewählte Methoden, Strategien und Gestaltungswerkzeuge vorstellen, mit deren Hilfe Sie Herausforderungen meistern und die Chancen der digitalen Transformation im Bereich von Montagesystemen erfolgreich für sich - und ihre Anwender:innen - nutzen können. Für Montagesysteme, die Menschen bei ihrer Arbeit mit echten Mehrwerten unterstützen.
Die Technisierung von Mensch und Umwelt schreitet unaufhaltsam voran. Körpernahe Sensoren erweitern die kognitiven und physischen Fähigkeiten des Menschen. Hochvernetzte Industrie-Roboter regeln Produktionsabläufe im selbstständigen Dialog untereinander und künstliche Intelligenzen (KI) optimieren Hintergrundprozesse der digitalen Fabrik bis ins letzte Detail - bei Bedarf alles völlig autonom. Gemeinsam bilden sie das “Internet of Things” (IoT) - eine nahezu unsichtbare Welt, die laut Forschungsinstituten bereits 2025 von bis zu 75 Milliarden Geräten besiedelt sein könnte.
Im Spannungsfeld von autonomen Minirechnern, geschwätzigen Roboter-Kollegen und allwissenden KIs dürfen wir das Wichtigste nicht aus den Augen verlieren: Die Bedienung durch den Menschen. Mensch-zentrierte Gestaltungswerkzeuge leisten dabei einen wichtigen Beitrag, um die neue Komplexität hoch-technisierter industrieller Arbeitsumfelder für die Anwender:innen beherrschbar zu halten. Der Vortrag wird die Herausforderungen und Chancen der digitalen Transformation im Produktionsumfeld herausstellen und Lösungen in Form konkreter methodischer Ansätze aus dem Werkzeugkasten der UX Designer aufzeigen - für Technologie, die den Menschen unterstützt und befähigt!
WUD 2020 drei-gruende-warum ux design die apokalypse verhindertJan Groenefeld
Fest steht: Technologie umgibt uns heute allgegenwärtig. Und auch der Mensch selbst wird mit Hilfe bionischer Systeme zunehmend technisiert. Wir tragen smarte Brillen, die uns eine parallele Realität eröffnen. Wir verwenden leistungsverstärkende Exoskelette bei physisch anstrengenden Arbeiten. Zuletzt stützen wir unsere Entscheidungen auf die Vorschläge künstlicher Intelligenzen.
Das Technikverständnis der breiten Bevölkerung ist hierbei sehr unterschiedlich geprägt. Und selbst die technisch Versierten unter uns können mit der Entwicklung von KI, Robotik und Co. häufig nur noch schwer Schritt halten. Mit dem Kontrollverlust entstehen Ängste vor dystopischen Zukunftsszenarien.
Die Aufgabe von Digitalschaffenden ist bedeutender denn je. Wir müssen die drohende “Apokalypse” verhindern und in ein Utopia verwandeln. Erfahren Sie in diesem Vortrag, warum mensch-zentriertes Design der Schlüssel zum selbstbestimmten Umgang mit modernen Technologien ist. Lernen Sie, wie intuitives Design die Welt - oder wenigstens ihr eigenes Produkt - retten kann.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
TestingTime - Guest Article - let’s save the world—democracy, inclusion and self determination thanks to ux design?
1. 23. June 2021 · Reading time: 12 min.
Let’s save the world—
Democracy, inclusion and self-
determination thanks to UX
design?
You are probably asking yourself: “As a UX designer, can I
actually change the world?” Not by yourself – but you can
make a positive contribution. The prerequisite is the
interdisciplinary cooperation of specialists in operational
ergonomics, product designers, developers, and some others.
Find out the influence of technologies on our society, how we
reduce reservations thanks to human-centred design, and
how we use our tools optimally in the “Digital Designer”
college to obtain a relationship between human beings and
technology that has real added value. Let’s go!
Subscribe to
our blog
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tester
(https://www.testingtime.com/en/become-
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testuser/)
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(https://www.testingtime.com/en/)
2. Table of contents
1. Modern technologies—friend or foe?
2. Digital Society—Vision & Opportunities
3. Digital Designers—Architects for the digital society
4. A plea for people and technology that supports us
5. Conclusion
6. Ergosign GmbH—We innovate and create digital experiences
1. Modern Technologies—Friend or Foe?
I am a technology optimist myself. I feel enthusiastic about the idea of a future in which people
and technology form a synergetic unit, and in which technology, thanks to the sensible use
made thereof, contributes to the quality of life and the prosperity of all people on earth. Thus,
in my personal case, I tend to answer: “Friend”. At the same time, I am well aware of the risks.
Hardly any other topic occupies anthropologists, psychologists, and technologists as much as
the influence of artificial intelligence and robots on us as individuals, in our private and in our
3. professional life. And digitisation is also a social maturation process that benefits from the
common discourse. Thus, I consider that my optimistic attitude is a starting point for this
discussion. I look forward to your thoughts about the lines below, which will probably take us a
little closer to the answer to “Friend or foe?”, “WALL-E or Terminator?”.
1.1 75 billion interconnected devices
First of all, let’s get an overview of the background to the recent technology invasion and
potential anchor points for human-centred design. Some technologies are visible to us. The
security camera at the railway station, the mobile phone in your hand or the pedometer on
your wrist. However, there is also a hidden world in which micro-controllers connect
inconspicuous everyday objects to each other and integrate them into digital ecosystems. Just
imagine that a sensor monitors the amount of beans remaining in your coffee maker. If the
sensor reports that the level is low, your favourite bean will then be automatically reordered,
paid for and delivered to your doorstep, taking into account the most favourable price on the
market. This world is called the Internet of Things (IoT). Research institutes such as Statista
assume that we might be surrounded by up to 75 billion intelligent and network-connected
devices by 2025.
1.2 The new intimacy between people and technology
If we look at body-hugging technologies, this trend continues seamlessly. The so-called “Human
Wearable Bionics” expand the cognitive and physical abilities of human beings in a “magical
way”. Bosch recently managed to shrink the technology required for smart data glasses
(https://www.bosch-sensortec.com/news/smartglasses.html) to the size of a stylish eyeglass
temple. Samsung has progressed one step further and holds the technical patent for an AR
(Augmented Reality) contact lens. In the future, you will hardly be able to see with the naked
eye the technical upgrade of the person you are talking to. The fusion of body and technology
creates an almost intimate connection that requires trust and is hardly comparable with today’s
relationship with our smartphones. For this purpose, human-centred design can use empathic
methods to help address both people’s concerns and needs.
4. Source: Bosch-Sensortec (https://www.bosch-sensortec.com/news/smartglasses.html)
1.3 Social acceptance between Hollywood and “YōKai”
The acceptance of technology is also a cultural issue. Hollywood likes to tell the story of killer AI
devices with red laser eyes who decide to wipe out the human parasite. In Far Eastern cultures
like Japan, on the other hand, machines are not considered to be evil. “Artifact spirits”, so-called
Tsukumogamis (https://en.wikipedia.org/wiki/Tsukumogami), breathe life into everyday objects
and thus become family members. As a result, the faithful vacuum cleaner is ceremonially bid
farewell when its service life is over, and humanoid robots regulate the check-in at the hotel
reception as something absolutely normal. The natural closeness of people and technology is
also evident in how the Japanese care for the elderly. Service robots serve coffee to people in
need of care, therapy robots such as a seal called “Paro” provide emotional warmth and people
who have passed away are “revived” in the form of AI-Chatbots and used in pastoral care or for
people affected with dementia. Japan shows us how beneficial basic social trust seems to be for
technology-based innovations.
5. Robots care for seniors in a Japanese retirement home | Source: Westdeutsche Zeitung
(https://www.wz.de/panorama/roboter-betreuen-senioren-in-einem-japanischen-altenheim_aid-29509043)
Regardless of individual ethical views about holographic AI chatbots from beyond the grave, all
examples give a common message: The latest technology wave has reached such a level in size
and speed that an impact on our society is inevitable. My personal opinion: As digital designers,
we should actively help shape the effects thereof.
2. Digital Society—Vision & Opportunities
6. Symbolic image for smart living spaces of the future using the example of Tencent “Net City” in Shenzhen|
Source: E&T Engineering and Technology (https://eandt.theiet.org/content/articles/2020/06/tencent-to-
build-net-city-in-shenzhen/)
But what could a digital society look like? As a technology optimist, I would like to place the
focus on three positive effects, which I believe we can hope for, and which should inspire you
concerning the influence you can have as a digital designer. I will give you targeted impulses to
expand your methods and toolboxes, to allow us to meet the new challenges with a human-
centred perspective and shape this exciting future vision together.
2.1 Democratisation of technology for greater participation
By definition, democracy is about “participation”. The democratisation of technologies concerns
free access to them for all and the fact that their usability is not reserved for just a few with the
appropriate technological expertise. The triumphant advance of so-called low/no code tools
ensures that no doctorate is required to use artificial intelligence and to control robots.
Complex programmes can be created by means of simple graphical user interfaces using the
drag & drop method.
The democratic moment arises when, thanks to suitable software applications, anybody
interested has the practical opportunity to actively help develop innovations with a social
impact. But there is a challenge not to be underestimated therein: the translation of complex
technical relationships into mental models that are understandable for the general public and
into an intuitive user interface. Sounds again like a job for the digital designer, doesn’t it?
7. 2.2 Digital systems for greater inclusion
If we look at the near future, the challenges in the design of barrier-free systems will go far
beyond today’s regulations such as BITV 2.0 (https://www.gesetze-im-
internet.de/bitv_2_0/BJNR184300011.html), the German Barrier-free Information Technology
Ordinance. The natural communication between the residents and the intelligent-autonomous
infrastructure of a smart city, from transport services to supermarkets, will require the
interaction with all of our senses. Just imagine pointing to a vehicle, giving the voice command
“Book now” and hearing an acoustic confirmation. But what happens if your arm is in a cast or
your hearing is impaired? This example shows that multisensory applications have to be
designed to be extremely robust against the (temporary) lack of individual skills. In addition,
there are exoskeletons (https://www.ergosign.de/en/insights/2020/article-ottobock-part2.html)
able to make us mobile again, data glasses that provide cognitive relief and collaborative robots
—so-called CoBots—that support us in physically demanding work.
8. Jan Groenefeld during the self-test of the Paexo exoskeletons at the invitation of Ottobock in Duderstadt |
Source: Ergosign (http://www.ergosign.de)
9. With the aim of making the difficult cooperation with interactive environments and body-
hugging technologies systematic and especially inclusive, I would like to introduce you to the
methodology of service design a little further down in the text.
In the AVASAG (https://www.avasag.de/) research project, Ergosign (https://www.ergosign.de/en/)
and its partners are researching the use of a real-time controlled 3D sign language avatar for the
automatic translation of German texts into sign language. A new type of online platform, which
enables digital and barrier-free communication through the qualitatively realistic representation of
a 3D sign language avatar, is being implemented. It offers the added value for deaf people to be
able to participate better in the digital society.
2.3 Self-Determination vs. loss of digital control
10. Symbolic image for the loss of control over our digital life | Source: Photo by Artyom Kim
(https://unsplash.com/%40nezelenoe?
utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText) on Unsplash
(https://unsplash.com/?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText)
Once and again, Hollywood shows us how quickly an unwanted change of power to a world
controlled by machines can happen. The result is a vague fear of losing control over digital life
and our beloved technical helpers. In my opinion, the first step on the way to confident
handling of AI and Co. is that we break free from our reservations about modern technologies
based on our own practical experiences. Fear is not a good adviser—but healthy scepticism is.
In a second step, we should deal with the meaning of the term by answering specific questions:
How much influence on our everyday life will we allow? When are digital systems considered
“intrusive”? How much self-identity can I allow machine beings to have?
Even if at this point, we are still relatively at the beginning of our digital journey, one thing can
already be said with certainty: Your experience and trained perspective as a designer of digital
products and services are essential in this discussion.
11. I also recommend those interested in attending the Robophilosophy conference
(https://projects.au.dk/robophilosophy/robophilosophy-conferences/), which was last held in
Denmark in 2020.
3. Digital Designers—Architects for the digital
society
The human-centred design of the digital society is a mammoth task and cannot be mastered
single-handedly. At the same time, I am particularly convinced that the UX designer with a
broad knowledge profile could act as a kind of moderator in the dialogue between designers,
technologists, and user psychologists.
And in this sense, the new complexity of interactive systems is forcing our “digital architects” to
expand their toolboxes. In the following section, I would like to introduce you to three examples
of the challenges of high-tech interaction spaces as well as to suitable tools I consider
particularly valuable for a systematic design approach.
3.1 Challenge: Ethical consensus
A robot as a social being that looks after us independently, hands as our medication and
provides entertainment? To some people, this sounds okay, to others bizarre. The use of
autonomous systems, for example in nursing, quickly sparked emotionally charged discussions
about socio-ethical influences. And this is a good thing. Because at the end of the discourse
there is often an accepted consensus which can be used as a basis for the design of future
systems. At first glance, the social implications of the use of AI, robotics and the like are often
not easily understood. To be able to make knowledge-based design decisions in such projects,
we have to make their potential effects transparent to everyone involved in the project.
3.2 Tool: ELSI, MEESTAR & Co.
12. Symbolic image for ethical issues in the merging of people and technology from the film Robocop, year 2014
|Picture: Sony Pictures / Studiocanal | Source: Mojomag (https://www.mojomag.de/2014/02/angeschaut-
robocop-2014/)
MEESTAR and Co. are frameworks which channel ethical issues. Basically, technological
expansion steps are placed in relation to possible social influences. The result is a kind of
ethical compass that systematically explores different opinions and areas of tension between
people, the environment and business. Company-wide brand values, serving as anchored
design principles for future products and services, are often consolidated in the discussion. The
guidelines increase the likelihood that the market will accept the new offer in the area of
tension between AI and robots, and therefore they are a valuable design tool. At the European
level, the work of the ethical commission (https://ec.europa.eu/germany/news/20210421-
kuenstliche-intelligenz-eu_de) on dealing with artificial intelligence is a good—and very exciting
—example.
13. MEESTAR model based on [Weber 2019, p.434] | Source: Imew
(https://www.imew.de/fileadmin/Dokumente/Volltexte/Instrumente_zur_ethischen_Reflexion_31092020_UA.pdf)
3.3 Challenge: Completeness and cooperation
One of the greatest challenges of the digital systems of today and the future is mastering their
complexity. This results from the fact that innumerable subsystems have to work together in
highly interconnected IoT systems, which then ultimately form the entire product or service.
With the aim of having a “natural interaction”, future digital systems will also increasingly rely
on multisensory human-machine communication. The orchestration of all active and passive
players in such systems is anything but trivial and requires cross-disciplinary cooperation
between all digital experts in a coordinated design process. Tools from the service design
methodology can contribute to this.
3.4 Tool: Service Design
The origin and focus of service design is the development of services and service-oriented
products. The company-wide transformation towards customer and people-centricity starts
with the UX design of individual touch points and ends with true service innovation. The great
14. thing about it: At the beginning, technology is irrelevant for the method. Service design starts
considering the optimal process, service or product as a problem using empathy maps, user
journeys and service blueprints, transparently and comprehensively depicting multi-complex
relationships between all players and the context. Then, during the solution process,
technological options are evaluated and, if necessary, integrated.
Schematic representation of a user journey | Source: Ergosign (http://www.ergosign.de)
I have had good experiences with a variation of the user journey when determining the
requirements for multisensory systems, expanding the classic dimensions of the individual
phases at touchpoint level to include individual modalities such as seeing, hearing and
speaking. This creates a picture of which modalities are already heavily compromised in
individual usage situations and which still have capacity. Barrier poverty can also be specifically
addressed in this way.
But service design can do even more: Collaborative methods and workshops form a kind of
guiding thread for the co-creative cooperation of all digital experts and radiate far beyond the
product or service into the workforce. A common vision arises.
15. 3.5 Challenge: Real market feedback
Real innovation requires the regular review of the idea through real market feedback and real
test users. And the use of suitable prototypes is just as important as the right method. The fact
that the scenario can quickly appear confusing and abstract to the test users depends once
again on the complex interplay of sensors, buttons, graphic and non-graphic interface
components. The results are distorted test results.
The principle of “Triangulation” (https://www.nngroup.com/articles/triangulation-better-
research-results-using-multiple-ux-methods/) described by the Nielsen Norman Group
has proven to be a good mix for me. The combination of expert opinions and empirical
and qualitative surveys helps to avoid assumption-based design decisions in early and late
design phases.
Carefree test user recruiting
We help product, design, UX and marketing
teams get real and actionable user feedback
faster and cheaper. At the heart of our service
is a pool of over 850,000 test users.
Define your target group now
(https://www.testingtime.com/)
3.6 Tool: Holistic prototypes & MVPs
16. A holistic prototype for the validation of operating concepts for autonomous passenger transport in the
APEROL (https://www.autonomousshuttle.de) research project | Source: Ergosign (http://www.ergosign.de)
One key factor is the creation of integral hardware-software prototypes. Tools such as Antetype
(https://antetype.com/) or Protopie.io (https://www.protopie.io/) cleverly combine classic GUI
components with physical turn-push controls or voice inputs and make innovative products
tangible and testable at an early stage of their development.
Within APEROL, Ergosign (https://www.ergosign.de/en/) works closely with partners from the fields of
research and industry in the development of human-centred concepts for the mobility of the
future. APEROL (https://www.autonomousshuttle.de/) works on the implementation, testing and
validation of a holistic approach for optimised autonomous traffic.
17. MVP | Source: Ergosign (http://www.ergosign.de)
Technology-based innovations are also often associated with high investments. For the first
published version of a new product, I therefore recommend developing an MVP (Minimum
Viable Product). The scope of functions should be carefully prioritised and precisely cover the
functions that are necessary, so that the profitability (business), attractiveness (user) and
feasibility (technology) of a product or service can be demonstrated and validated directly on
the market. The MVP roadmap also ensures a manageable functional “step size” for innovative
new developments, which can drastically reduce investment risks.
At Ergosign GmbH, at the Saarbrücken location, we have set up our own IoT lab. At the “Multi
Experience Lab” (https://www.ergosign.de/en/services/multi-experience-lab.html) we use holistic
prototypes to get to the bottom of the question of which technologies have the potential to provide
people with useful support. Our mission: Innovation you can touch.
18. 4. A plea for people and technology that
supports us
Symbolic image for human-technology relationship in a digital society | Source: Photo by Alexander Sinn
(https://unsplash.com/%40swimstaralex?
utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText) on Unsplash
(https://unsplash.com/?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText)
Exoskeletons compensate for physical limitations. Low code tools allow us to automate our
private everyday life independently and according to our highly individual wishes. Highly
interconnected and environmentally efficient mobility services transport us to anywhere in the
world. And the use of CoBots and AI agents could increase the added value so much that we get
part of it back as self-determined (leisure) time.
19. We counter sceptics with human-centred products and services in which modern technology
serves people and not the other way round. And for this purpose, we need to expand our
toolboxes. ELSI provides an anchor concerning ethical questions. The contribution of service
design is the systematic design of the complex, interactive cooperation between human beings
and technology. And the validation with holistic prototypes ensures that our technological
innovations will later also find the approval of potential customers.
4.1 We have already started
Since the World Economic Forum 2020 (https://klardenker.kpmg.de/world-economic-forum-
2020-nachhaltiges-denken-am-kapitalmarkt/) in Davos, corporations (with effect on the media)
have gone head over heels with commitments to a sustainable and circular economy using the
latest recycling technologies. German automotive companies
(https://www.daimler.com/innovation/produktion/factory-56.html) are relying on hyper-
automation of their production lines, but with their “Human First” promise they are
rediscovering their most important asset—people. Ergonomics scientists are increasingly
proposing the thesis that our workplaces will become more comfortable and efficient thanks to
mechanical helpers, but that technology will hardly ever replace people entirely. At the political
level, workgroups discuss the sovereignty of one’s own digital identity
(https://www.euractiv.de/section/innovation/news/europaeische-kommission-will-digitale-
identitaeten-einfuehren/) in the EU using so-called distributed ledger technologies—better
known as blockchains. And recently, among other things, the Chairman of Bitkomt proposed a
new ministry (https://www.heise.de/news/Bitkom-Praesident-spricht-sich-fuer-
Digitalministerium-aus-6069523.html) entirely dedicated to the questions and answers of
digitisation.
5. Conclusion
Technology is neither good nor bad—it depends entirely on us what we make of it. The
unswervingly human-centred perspective of the UX designer preserves direction and overview
in the process of change towards a digital society and causes this profession to be one of the
most exciting of our time. In my personal opinion, participating in this process is our
responsibility and also a unique opportunity: For technology to support and empower people,
instead of dominating them!
20. Are you ready to save the world?
Symbolic image for the profession of the UX designer and interdisciplinary cooperation in the human-
centred design process | Source: Ergosign (http://www.ergosign.de)
6. Ergosign Gmbh – We Innovate and Create
Digital Experiences
Ergosign (http://www.ergosign.de) is convinced about digital products that support people in
their work and enrich their lives. As a leading digital agency with a focus on user experience in
the DACH region, Ergosign provides full service to clients from a wide variety of industries and
business areas with a human-centred, goal-oriented and collaborative mindset. Awarded
several design awards—such as the Red Dot, the iF or the UX Design Award—the more than
180 employees at 6 locations in Germany and Switzerland have extensive digitisation
experience from over 3,200 projects.
21. Written by
Jan Groenefeld
On paper, Jan is a computer scientist – but at heart, he is a designer
with a passion for things that timelessly combine usefulness and
aesthetics. In professional terms, Jan is a UX Designer at Ergosign
GmbH at the Saarbrücken location. As Solution Manager Industry, his
professional focus is on human-centred operating concepts for
machines, production systems and control centres, as well as on
innovative business models and digitization strategies. Under the
motto “Innovations you can touch”, he is also responsible for the
Saarbrücken Multi Experience Lab, in which interdisciplinary teams of
UX designers and developers bring their ideas to life in the form of
holistic prototypes.
His personal credo: The key to successful digitalisation is
people.
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