SlideShare a Scribd company logo
Think of a CUSTOMERCUSTOMER
The FOCUSFOCUS for how different people may prefer to
• Be approached
• Gain information
• Make decisions
Why is FOCUSFOCUS important?
• The need to tune in
• The what and the how
• The current context
The three stages of FLEXFLEX
IdentifyIdentifyIdentifyIdentify
Tune InTune InTune InTune In
AdjustAdjustAdjustAdjust
Module One OBJECTIVES
• Describe your own psychological
type preferences in terms of the
Myers Briggs Type Indicator
framework.
• Identify ways your type prefers to
interact.
• Recognize behavior cues from
each type preference.
Everyday Communication
TALKTALK
THINKTHINK
• Go back over fatual details and information
• Consiuder the alternatives or future issues
• Analyze the logical choices of a problem
• Ponder...whether it fits personal values...does it feel right?
• Talk about factual information
• Look for ideas, connections, future gals
• Try to explain things logically
• Ask questions that indicate personal interest and connection
Everyday Communication
• At Meetings• At Meetings
• Reflecting on the
Meeting
• Reflecting on the
Meeting
11
22
Everyday Communication
• All do all
• Difference = order and emphasis
• Personality preference
What type isn’t
• Doesn’t explain everything
• Doesn’t tell if on is sick or healthy
• Addresses preferences
• Adults use all the preferences
• Type is dynamic
• Type is general
• Type explains much behavior we might have
thought was random or did not understand
Module Two OBJECTIVESOBJECTIVES
• Identify the behavior cues of
the individual’s type mode.
• Explain how others prefer to
receive communication in a
professional setting.
• Discuss and begin to practice
alternative ways of
communicating with people
of different type preferences.
Module Three OBJECTIVESOBJECTIVES
• “FLEX” your communication
to match another individual’s
type mode.
• Explain how your own type
preferences might effect
what you say and do in an
interaction.
The FOCUS for how different people may prefer
The FOCUS for how different people may prefer
The FOCUS for how different people may prefer

More Related Content

What's hot

Critical thinking presentation for students
Critical thinking presentation for studentsCritical thinking presentation for students
Critical thinking presentation for students
Enoch Chow
 
What Is Critical Thinking?
What Is Critical Thinking?What Is Critical Thinking?
What Is Critical Thinking?
arundhatimukherjea
 
Critical Thinking
Critical ThinkingCritical Thinking
Critical Thinking
asuarea48
 
Critical Thinking
Critical Thinking Critical Thinking
Critical Thinking
UNIVERISTY STUDENT
 
Main Aspects of Critical Thinking
Main Aspects of Critical ThinkingMain Aspects of Critical Thinking
Main Aspects of Critical Thinking
ohanjan
 
CREATIVITY & CRITICAL THINKING - Life Skills Training for High School
CREATIVITY & CRITICAL THINKING - Life Skills Training for High SchoolCREATIVITY & CRITICAL THINKING - Life Skills Training for High School
CREATIVITY & CRITICAL THINKING - Life Skills Training for High School
Yetunde Macaulay
 
Critical Thinking
Critical Thinking Critical Thinking
Critical Thinking
Corey Edwards
 
Critical Thinking
Critical ThinkingCritical Thinking
Critical Thinking
Michelle Eckstein
 
Critical thinking
Critical thinkingCritical thinking
Critical thinking
Gregor Horvat
 
Introduction to Critical Thinking Skills
Introduction to Critical Thinking SkillsIntroduction to Critical Thinking Skills
Introduction to Critical Thinking Skills
Hanis Razak
 
Critical Thinking - With Case Study
Critical Thinking - With Case StudyCritical Thinking - With Case Study
Critical Thinking - With Case Study
Karyn Thng
 
Critical thinking power point k. yegoryan
Critical thinking power point  k. yegoryanCritical thinking power point  k. yegoryan
Critical thinking power point k. yegoryan
Kristinayegoryan1
 
Critical thinking-basics-ppt
Critical thinking-basics-pptCritical thinking-basics-ppt
Critical thinking-basics-ppt
AndresBrutas
 

What's hot (13)

Critical thinking presentation for students
Critical thinking presentation for studentsCritical thinking presentation for students
Critical thinking presentation for students
 
What Is Critical Thinking?
What Is Critical Thinking?What Is Critical Thinking?
What Is Critical Thinking?
 
Critical Thinking
Critical ThinkingCritical Thinking
Critical Thinking
 
Critical Thinking
Critical Thinking Critical Thinking
Critical Thinking
 
Main Aspects of Critical Thinking
Main Aspects of Critical ThinkingMain Aspects of Critical Thinking
Main Aspects of Critical Thinking
 
CREATIVITY & CRITICAL THINKING - Life Skills Training for High School
CREATIVITY & CRITICAL THINKING - Life Skills Training for High SchoolCREATIVITY & CRITICAL THINKING - Life Skills Training for High School
CREATIVITY & CRITICAL THINKING - Life Skills Training for High School
 
Critical Thinking
Critical Thinking Critical Thinking
Critical Thinking
 
Critical Thinking
Critical ThinkingCritical Thinking
Critical Thinking
 
Critical thinking
Critical thinkingCritical thinking
Critical thinking
 
Introduction to Critical Thinking Skills
Introduction to Critical Thinking SkillsIntroduction to Critical Thinking Skills
Introduction to Critical Thinking Skills
 
Critical Thinking - With Case Study
Critical Thinking - With Case StudyCritical Thinking - With Case Study
Critical Thinking - With Case Study
 
Critical thinking power point k. yegoryan
Critical thinking power point  k. yegoryanCritical thinking power point  k. yegoryan
Critical thinking power point k. yegoryan
 
Critical thinking-basics-ppt
Critical thinking-basics-pptCritical thinking-basics-ppt
Critical thinking-basics-ppt
 

Viewers also liked

Task 11 photo permission
Task 11 photo permissionTask 11 photo permission
Task 11 photo permission
mason97
 
El sistema digestivo valesca
El sistema digestivo valescaEl sistema digestivo valesca
El sistema digestivo valesca
valecolocha
 
Strongman Catalogue for Products and Services
Strongman Catalogue for Products and ServicesStrongman Catalogue for Products and Services
Strongman Catalogue for Products and Services
Engr Hasan Shabbir
 
I Support Kalraj Mishra
I Support Kalraj MishraI Support Kalraj Mishra
I Support Kalraj Mishra
Kalraj Mishra
 
JDP Resume 2016 - Customer Service
JDP Resume 2016 - Customer ServiceJDP Resume 2016 - Customer Service
JDP Resume 2016 - Customer Service
Jared Peters
 
I Support Kalraj Mishra
I Support Kalraj MishraI Support Kalraj Mishra
I Support Kalraj Mishra
Kalraj Mishra
 
Livro pdf ne 2022 tania bacelar
Livro pdf ne 2022 tania bacelarLivro pdf ne 2022 tania bacelar
Livro pdf ne 2022 tania bacelar
Zé Gomes
 
Consejos útiles para protegerse en internet
Consejos útiles para protegerse en internetConsejos útiles para protegerse en internet
Consejos útiles para protegerse en internet
Jean Piedrahita
 
ABrady Resume 2016
ABrady Resume 2016ABrady Resume 2016
ABrady Resume 2016
Ashley Brady
 
LauraMaeEvans Resume 9-21.15
LauraMaeEvans Resume 9-21.15LauraMaeEvans Resume 9-21.15
LauraMaeEvans Resume 9-21.15
Laura Evans
 
Shahana Bhaduri Clients List
Shahana Bhaduri Clients ListShahana Bhaduri Clients List
Shahana Bhaduri Clients List
Shahana Bhaduri
 
Density
DensityDensity
Density
Rex Babiera
 
Aprende a dibujar un método garantizado - Betty Edwars
Aprende a dibujar un método garantizado - Betty EdwarsAprende a dibujar un método garantizado - Betty Edwars
Aprende a dibujar un método garantizado - Betty Edwars
Laura Blues
 

Viewers also liked (14)

Task 11 photo permission
Task 11 photo permissionTask 11 photo permission
Task 11 photo permission
 
El sistema digestivo valesca
El sistema digestivo valescaEl sistema digestivo valesca
El sistema digestivo valesca
 
Strongman Catalogue for Products and Services
Strongman Catalogue for Products and ServicesStrongman Catalogue for Products and Services
Strongman Catalogue for Products and Services
 
I Support Kalraj Mishra
I Support Kalraj MishraI Support Kalraj Mishra
I Support Kalraj Mishra
 
JDP Resume 2016 - Customer Service
JDP Resume 2016 - Customer ServiceJDP Resume 2016 - Customer Service
JDP Resume 2016 - Customer Service
 
I Support Kalraj Mishra
I Support Kalraj MishraI Support Kalraj Mishra
I Support Kalraj Mishra
 
Livro pdf ne 2022 tania bacelar
Livro pdf ne 2022 tania bacelarLivro pdf ne 2022 tania bacelar
Livro pdf ne 2022 tania bacelar
 
Consejos útiles para protegerse en internet
Consejos útiles para protegerse en internetConsejos útiles para protegerse en internet
Consejos útiles para protegerse en internet
 
The Value of Peer Relationships
The Value of Peer RelationshipsThe Value of Peer Relationships
The Value of Peer Relationships
 
ABrady Resume 2016
ABrady Resume 2016ABrady Resume 2016
ABrady Resume 2016
 
LauraMaeEvans Resume 9-21.15
LauraMaeEvans Resume 9-21.15LauraMaeEvans Resume 9-21.15
LauraMaeEvans Resume 9-21.15
 
Shahana Bhaduri Clients List
Shahana Bhaduri Clients ListShahana Bhaduri Clients List
Shahana Bhaduri Clients List
 
Density
DensityDensity
Density
 
Aprende a dibujar un método garantizado - Betty Edwars
Aprende a dibujar un método garantizado - Betty EdwarsAprende a dibujar un método garantizado - Betty Edwars
Aprende a dibujar un método garantizado - Betty Edwars
 

Similar to The FOCUS for how different people may prefer

Critical Thinking and Problem Solving
Critical Thinking and Problem SolvingCritical Thinking and Problem Solving
Critical Thinking and Problem Solving
Michigan Works! Muskegon-Oceana
 
Winning Grants
Winning GrantsWinning Grants
Winning Grants
Quinton Jefferson
 
The art of learning
The art of learningThe art of learning
The art of learning
Dr.Surekha Jichkar
 
Critical thinking
Critical thinkingCritical thinking
Critical thinking
Mrini Gorla
 
Criticalthinking problemsolving-slideshare-141120143449-conversion-gate02
Criticalthinking problemsolving-slideshare-141120143449-conversion-gate02Criticalthinking problemsolving-slideshare-141120143449-conversion-gate02
Criticalthinking problemsolving-slideshare-141120143449-conversion-gate02
Faybrain
 
COMM5600 Interviews & Focus groups TO SHARE (1).ppt
COMM5600 Interviews & Focus groups TO SHARE (1).pptCOMM5600 Interviews & Focus groups TO SHARE (1).ppt
COMM5600 Interviews & Focus groups TO SHARE (1).ppt
RashiRashi21
 
Mbti stressors and coping
Mbti stressors and copingMbti stressors and coping
Mbti stressors and coping
BassGawi
 
003 DesignThinking (1).pptx
003 DesignThinking (1).pptx003 DesignThinking (1).pptx
003 DesignThinking (1).pptx
ShivankAggatwal
 
DEVELOPING_CRITICAL_THINKING_SKILLS_EXPL.pptx
DEVELOPING_CRITICAL_THINKING_SKILLS_EXPL.pptxDEVELOPING_CRITICAL_THINKING_SKILLS_EXPL.pptx
DEVELOPING_CRITICAL_THINKING_SKILLS_EXPL.pptx
CarmenIordanescu1
 
The art of Effective learning
The art of Effective learningThe art of Effective learning
The art of Effective learning
Dr.Surekha Jichkar
 
The art of learning
The art of learningThe art of learning
The art of learning
shekhar jichkar
 
Interpersonal relations: How to Collaborate with and Lead People in an Organi...
Interpersonal relations: How to Collaborate with and Lead People in an Organi...Interpersonal relations: How to Collaborate with and Lead People in an Organi...
Interpersonal relations: How to Collaborate with and Lead People in an Organi...
Dr. John Persico
 
Lecture 06 Behavior.pptx
Lecture 06 Behavior.pptxLecture 06 Behavior.pptx
Lecture 06 Behavior.pptx
gamers111
 
Critical writing + first part of session
Critical writing + first part of sessionCritical writing + first part of session
Critical writing + first part of session
Nottingham Trent University
 
MBTI.ppt
MBTI.pptMBTI.ppt
MBTI.ppt
NaveenRaju52
 
MBTI.ppt
MBTI.pptMBTI.ppt
MBTI.ppt
ResaGamali
 
MBTI مقياس تحليل الشخصية بمقياس - اللغة الانجليزية
MBTI مقياس تحليل الشخصية بمقياس - اللغة الانجليزيةMBTI مقياس تحليل الشخصية بمقياس - اللغة الانجليزية
MBTI مقياس تحليل الشخصية بمقياس - اللغة الانجليزية
berhilfath
 
MBTI.ppt
MBTI.pptMBTI.ppt
MBTI.ppt
ssusere417f9
 
21st century skills. Some ideas about teaching english today and tomorrow.
21st century skills. Some ideas about teaching english today and tomorrow.21st century skills. Some ideas about teaching english today and tomorrow.
21st century skills. Some ideas about teaching english today and tomorrow.
The BKC-IH Teacher Training Centre
 
Emotional Intelligence and Library Instruction
Emotional Intelligence and Library InstructionEmotional Intelligence and Library Instruction
Emotional Intelligence and Library Instruction
Lynda Kellam
 

Similar to The FOCUS for how different people may prefer (20)

Critical Thinking and Problem Solving
Critical Thinking and Problem SolvingCritical Thinking and Problem Solving
Critical Thinking and Problem Solving
 
Winning Grants
Winning GrantsWinning Grants
Winning Grants
 
The art of learning
The art of learningThe art of learning
The art of learning
 
Critical thinking
Critical thinkingCritical thinking
Critical thinking
 
Criticalthinking problemsolving-slideshare-141120143449-conversion-gate02
Criticalthinking problemsolving-slideshare-141120143449-conversion-gate02Criticalthinking problemsolving-slideshare-141120143449-conversion-gate02
Criticalthinking problemsolving-slideshare-141120143449-conversion-gate02
 
COMM5600 Interviews & Focus groups TO SHARE (1).ppt
COMM5600 Interviews & Focus groups TO SHARE (1).pptCOMM5600 Interviews & Focus groups TO SHARE (1).ppt
COMM5600 Interviews & Focus groups TO SHARE (1).ppt
 
Mbti stressors and coping
Mbti stressors and copingMbti stressors and coping
Mbti stressors and coping
 
003 DesignThinking (1).pptx
003 DesignThinking (1).pptx003 DesignThinking (1).pptx
003 DesignThinking (1).pptx
 
DEVELOPING_CRITICAL_THINKING_SKILLS_EXPL.pptx
DEVELOPING_CRITICAL_THINKING_SKILLS_EXPL.pptxDEVELOPING_CRITICAL_THINKING_SKILLS_EXPL.pptx
DEVELOPING_CRITICAL_THINKING_SKILLS_EXPL.pptx
 
The art of Effective learning
The art of Effective learningThe art of Effective learning
The art of Effective learning
 
The art of learning
The art of learningThe art of learning
The art of learning
 
Interpersonal relations: How to Collaborate with and Lead People in an Organi...
Interpersonal relations: How to Collaborate with and Lead People in an Organi...Interpersonal relations: How to Collaborate with and Lead People in an Organi...
Interpersonal relations: How to Collaborate with and Lead People in an Organi...
 
Lecture 06 Behavior.pptx
Lecture 06 Behavior.pptxLecture 06 Behavior.pptx
Lecture 06 Behavior.pptx
 
Critical writing + first part of session
Critical writing + first part of sessionCritical writing + first part of session
Critical writing + first part of session
 
MBTI.ppt
MBTI.pptMBTI.ppt
MBTI.ppt
 
MBTI.ppt
MBTI.pptMBTI.ppt
MBTI.ppt
 
MBTI مقياس تحليل الشخصية بمقياس - اللغة الانجليزية
MBTI مقياس تحليل الشخصية بمقياس - اللغة الانجليزيةMBTI مقياس تحليل الشخصية بمقياس - اللغة الانجليزية
MBTI مقياس تحليل الشخصية بمقياس - اللغة الانجليزية
 
MBTI.ppt
MBTI.pptMBTI.ppt
MBTI.ppt
 
21st century skills. Some ideas about teaching english today and tomorrow.
21st century skills. Some ideas about teaching english today and tomorrow.21st century skills. Some ideas about teaching english today and tomorrow.
21st century skills. Some ideas about teaching english today and tomorrow.
 
Emotional Intelligence and Library Instruction
Emotional Intelligence and Library InstructionEmotional Intelligence and Library Instruction
Emotional Intelligence and Library Instruction
 

More from Jason R. Murphy, CPLP, HPI

Internal Consulting Skills
Internal Consulting SkillsInternal Consulting Skills
Internal Consulting Skills
Jason R. Murphy, CPLP, HPI
 
Coaching for Results GSO
Coaching for Results GSOCoaching for Results GSO
Coaching for Results GSO
Jason R. Murphy, CPLP, HPI
 
Critical Contact Center Skills NEW
Critical Contact Center Skills NEWCritical Contact Center Skills NEW
Critical Contact Center Skills NEW
Jason R. Murphy, CPLP, HPI
 
Executive Summary - Leadership Foundations
Executive Summary - Leadership FoundationsExecutive Summary - Leadership Foundations
Executive Summary - Leadership Foundations
Jason R. Murphy, CPLP, HPI
 
Teamwork Agenda 070910
Teamwork Agenda 070910Teamwork Agenda 070910
Teamwork Agenda 070910
Jason R. Murphy, CPLP, HPI
 
JCS9375_LeadFoundHandout
JCS9375_LeadFoundHandoutJCS9375_LeadFoundHandout
JCS9375_LeadFoundHandout
Jason R. Murphy, CPLP, HPI
 
TeamExcel
TeamExcelTeamExcel
DevLearn Presentation Final V3 093015 jm
DevLearn Presentation Final V3 093015 jmDevLearn Presentation Final V3 093015 jm
DevLearn Presentation Final V3 093015 jm
Jason R. Murphy, CPLP, HPI
 
blended_learning_flyer_9_22_15
blended_learning_flyer_9_22_15blended_learning_flyer_9_22_15
blended_learning_flyer_9_22_15
Jason R. Murphy, CPLP, HPI
 

More from Jason R. Murphy, CPLP, HPI (9)

Internal Consulting Skills
Internal Consulting SkillsInternal Consulting Skills
Internal Consulting Skills
 
Coaching for Results GSO
Coaching for Results GSOCoaching for Results GSO
Coaching for Results GSO
 
Critical Contact Center Skills NEW
Critical Contact Center Skills NEWCritical Contact Center Skills NEW
Critical Contact Center Skills NEW
 
Executive Summary - Leadership Foundations
Executive Summary - Leadership FoundationsExecutive Summary - Leadership Foundations
Executive Summary - Leadership Foundations
 
Teamwork Agenda 070910
Teamwork Agenda 070910Teamwork Agenda 070910
Teamwork Agenda 070910
 
JCS9375_LeadFoundHandout
JCS9375_LeadFoundHandoutJCS9375_LeadFoundHandout
JCS9375_LeadFoundHandout
 
TeamExcel
TeamExcelTeamExcel
TeamExcel
 
DevLearn Presentation Final V3 093015 jm
DevLearn Presentation Final V3 093015 jmDevLearn Presentation Final V3 093015 jm
DevLearn Presentation Final V3 093015 jm
 
blended_learning_flyer_9_22_15
blended_learning_flyer_9_22_15blended_learning_flyer_9_22_15
blended_learning_flyer_9_22_15
 

The FOCUS for how different people may prefer

  • 1.
  • 2.
  • 3. Think of a CUSTOMERCUSTOMER
  • 4. The FOCUSFOCUS for how different people may prefer to • Be approached • Gain information • Make decisions
  • 5. Why is FOCUSFOCUS important? • The need to tune in • The what and the how • The current context
  • 6. The three stages of FLEXFLEX IdentifyIdentifyIdentifyIdentify Tune InTune InTune InTune In AdjustAdjustAdjustAdjust
  • 7.
  • 8. Module One OBJECTIVES • Describe your own psychological type preferences in terms of the Myers Briggs Type Indicator framework. • Identify ways your type prefers to interact. • Recognize behavior cues from each type preference.
  • 10. • Go back over fatual details and information • Consiuder the alternatives or future issues • Analyze the logical choices of a problem • Ponder...whether it fits personal values...does it feel right? • Talk about factual information • Look for ideas, connections, future gals • Try to explain things logically • Ask questions that indicate personal interest and connection Everyday Communication • At Meetings• At Meetings • Reflecting on the Meeting • Reflecting on the Meeting 11 22
  • 11. Everyday Communication • All do all • Difference = order and emphasis • Personality preference
  • 12. What type isn’t • Doesn’t explain everything • Doesn’t tell if on is sick or healthy • Addresses preferences • Adults use all the preferences • Type is dynamic • Type is general • Type explains much behavior we might have thought was random or did not understand
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. Module Two OBJECTIVESOBJECTIVES • Identify the behavior cues of the individual’s type mode. • Explain how others prefer to receive communication in a professional setting. • Discuss and begin to practice alternative ways of communicating with people of different type preferences.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Module Three OBJECTIVESOBJECTIVES • “FLEX” your communication to match another individual’s type mode. • Explain how your own type preferences might effect what you say and do in an interaction.

Editor's Notes

  1. <number>
  2. <number>
  3. <number>