The Evolution of Technology & Etiquette

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THE EVOLUTION OF
TECHNOLOGY
& ETIQUETTE
Photo, cc: Michael Dornbierer -‐ https://www.flickr.com/photos/ausnahmezustand/14553265585/ By Christie Stelling

2
“Etiquette is typically thought of as a set of socially understood
conventions that facilitate smooth and effective interactions between
people.”(1) – Hayes & Miller, Human – Computer Etiquette
Photo, cc: Michael Dornbierer -‐ https://www.flickr.com/photos/ausnahmezustand/21232937819/

3
The Value of Etiquette
Build Trust
and Respect
Graphic (in order) by Gerald Wildmoser, Jelle Akkerman, & Luis Prado (all) via thenounproject.com
Allow People to
Live & Work
Together (2)
Establish
Relationships

4
Etiquette changes over time. “What
used to be considered the pinnacle of
rudeness, constantly occurs today.”(3)
– Leah Eichler,
The Globe and Mail

5
There has always been
tension between
instincts and social
conventions. “Today,
people rely more
heavily on their
instincts because
conventions are
changing so quickly.”(4)
-‐ Asghar, R., Forbes
Magazine
Photo, cc: Michael Dornbierer – https://www.flickr.com/photos/ausnahmezustand/15708270673/

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Relying on instincts can
get you into trouble
because you never know
who you are offending…
(5)
Photo, cc: Daniel Foster–
https://www.flickr.com/photos/danielfoster/23764835422/

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“There needs to be a common
language between our schools
and homes that clearly outlines
what we expect of our children
(and ourselves) to know and
follow. Digital citizenship can
begin to bridge to these groups
[…].” (6) – Mike Ribble, Passport
to Digital Citizenship

8
Photo, cc: Daniel Foster-‐ https://www.flickr.com/photos/danielfoster/24068230833/
Digital citizenship has become a
priority in some classrooms. It is
believed that technological integration
is necessary to prepare students to
live and work in the 21st century. (7)

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However, technology use should be be
controlled. To prevent inappropriate
usage and behavior, technological
advancements need to have associated
etiquette. (8)
Phone image by Christie Stelling
Phone graphic by creativemarket.com

10
The “always-‐on” reality
has disrupted long-‐
standing social norms.
When is it appropriate to
shift attention from face-‐
to-‐face conversations to
digital interactions? (9)
Tablet image by twitter.com
Tablet graphic by creativemarket.com

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Teenagers and young adults
have more permissive attitudes
about where, and when it is
appropriate to be digitally
engaged. (10)
Photo, cc: Daniel Foster https://www.flickr.com/photos/danielfoster/14836238854/

12
Adult Cell Phone Usage
92%
90%
Today, 92% of adults have cellphones and 90% of
them admit to using them everyday. (11)
Graphics by creativemarket.com

13
Although adult cellphone usage is
increasing, adults are more strict about
where technology should and should
not be used. (12)
Photo, cc: STV Photo’s -‐ https://www.flickr.com/photos/stvphotos/9010698931/

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of consumers are
expected to
purchase a
wearable. (14)
of Americans feel
that their privacy
has been
breached. (13)
of students feel
troubled without
their cellphone
on them. (15)
of students admit to
feeling depressed if
they were to lose
their cellphone. (16)
90% 45% 94% 70%
Impacts of Cellphone Usage
Graphic by creativemarket.com

15
The average
cellphone user
checks their device
times a
day. (17)
Proper etiquette is
necessary for all age
groups to keep
digital use under
control. (18)
Phone background image by Christie Stelling
150

16
Loss of
Privacy
Impact of
Wearables
Social conventions need to
adapt alongside technology.
Therefore, the following
issues need to be
acknowledged…
Demise of
Face-‐ to-‐ Face
Conversations
Dehumanization
through
SmartHome
TechnologyGraphics by creativemarket.com

17
Cellphones put your personal privacy at risk. Society needs think of
their cellphones as outsiders, not friends. (19)
Graphic by creativemarket.com

18
As technology becomes
wearable, digital interactions
may increase at the expense
of human interactions. (20)
Time graphic by Pavel N.
Watch graphics by creativemarket.com

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Proper etiquette in face-‐to-‐face communication may become lost
because of technology. Some experts believe that the only way to
preserve face-‐to-‐face interactions is to look at one another and start
the conversation. (21)
Photo, cc: Daniel Foster– https://www.flickr.com/photos/danielfoster/23569486620/

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Smarthome technology
provides computers with
an opportunity to control
our lives. To ensure that it
is used safely you must be
cautious, and critical of
their devices. (22)
Photo, cc: Daniel Foster– https://www.flickr.com/photos/danielfoster/24069210613/

21Rapidly evolving communication
technology is disrupting
conventional etiquette. Society
must update social conventions
to continue smooth and
effective interactions between
people. (23)

22Works Cited
(1) Hayes, C. & Miller, C. (2011). Human-‐computer etiquette. Boca Raton: CRC Press.
(2) Hayes, C. & Miller, C. (2011). Human-‐computer etiquette. Boca Raton: CRC Press.
(3) Eichler, L. (2016). Sorry to be rude, by my smartphone needs me. The Globe and Mail. Retrieved 29 May 2016, from
http://www.theglobeandmail.com.proxy.queensu.ca/report-‐on-‐business/careers/career-‐advice/life-‐at-‐work/sorry-‐to-‐be-‐rude-‐
but-‐my-‐phone-‐needs-‐me/article14706158/
(4) Asghar, R. (2016). 27 Etiquette Rules For Our Times. Forbes.com. Retrieved 28 May 2016, from
http://www.forbes.com/sites/robasghar/2014/04/22/27-‐etiquette-‐rules-‐for-‐our-‐times/#ced25ff61dc2
(5) Asghar, R. (2016). 27 Etiquette Rules For Our Times. Forbes.com. Retrieved 28 May 2016, from
http://www.forbes.com/sites/robasghar/2014/04/22/27-‐etiquette-‐rules-‐for-‐our-‐times/#ced25ff61dc2
(6) Ribble, M. (2008). Passport to Digital Citizenship. International Society For Technology In Education.
(7) Bailey, G., Ribble, M., & Ross, T. (2004). Digital Citizenship, Addressing Appropriate Technology Behavior, 32(1).
(8) Martin, J. (1994). MISS MANNERS: The Evolution of Etiquette (p. 52). The Washington Post.
(9) Rainie, L. & Zickuhr, K. (2015). Americans’ Views on Mobile Etiquette. Pew Research Center: Internet, Science & Tech. Retrieved 29
May 2016, from http://www.pewinternet.org/2015/08/26/americans-‐views-‐on-‐mobile-‐etiquette/
(10)Rainie, L. & Zickuhr, K. (2015). Americans’ Views on Mobile Etiquette. Pew Research Center: Internet, Science & Tech. Retrieved 29
(11)Rainie, L. & Zickuhr, K. (2015). Americans’ Views on Mobile Etiquette. Pew Research Center: Internet, Science & Tech. Retrieved 29

23Works Cited Continued
(2) Margalit, L. (2015). Why We're Addicted To Our Smartphones, But Not Our Tablets – Smashing Magazine. Smashing Magazine.
Retrieved 29 May 2016, from https://www.smashingmagazine.com/2015/11/why-‐addicted-‐smartphones-‐not-‐tablets/
(3) Cole, S. (2015). How The Apple Watch Will Change Office Life. Fast Company. Retrieved 29 May 2016, from
http://www.fastcompany.com/3043533/the-‐future-‐of-‐work/how-‐the-‐apple-‐watch-‐will-‐change-‐office-‐life
(8) Dwoskin, E. (2016). Where Were You 3 Minutes Ago? Your Apps Know. WSJ. Retrieved 29 May 2016, from
http://blogs.wsj.com/digits/2015/03/23/where-‐were-‐you-‐3-‐minutes-‐ago-‐your-‐apps-‐know/?mod=LS1
(9) Cole, S. (2015). How The Apple Watch Will Change Office Life. Fast Company. Retrieved 29 May 2016, from
http://www.fastcompany.com/3043533/the-‐future-‐of-‐work/how-‐the-‐apple-‐watch-‐will-‐change-‐office-‐life
(10)Turkle, S. (2012, April 22). The flight from conversation. New York Times, p. 1(L). Retrieved from
http://go.galegroup.com.proxy.queensu.ca/ps/i.do?id=GALE%7CA287213303&v=2.1&u=queensulaw&it=r&p=AONE&sw=w
&asid=9e22389507adacd60cce5aabfd6d7991
(11)Rhew, D. (2016). Welcome Home: The Health Hub of the Future. Insights by Samsung. Retrieved 29 May 2016, from
https://insights.samsung.com/2016/03/24/welcome-‐home-‐the-‐health-‐hub-‐of-‐the-‐future/
(12)Martin, J. (1994). MISS MANNERS: The Evolution of Etiquette (p. 52). The Washington Post.
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The Evolution of Technology & Etiquette

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