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The Digital Data Center: Connect, Aggregate, Analyze and Act
- 1. Confidential Property of Schneider Electric The Digital Data Center: Connect, Aggregate, Analyze and Act Presented by: Anthony DeSpirito VP / General Manager, Data Center Operations
- 2. Agenda Intro and Fun Facts Future of Data Center Operations What is a Digital Data Center? 5 Steps to Achieving a Digital Data Center Schneider Electric’s Digital Data Center Operations Solution Page 2Confidential Property of Schneider Electric |
- 3. Some things to keep in mind… Page 3Confidential Property of Schneider Electric | By 2022 50% of all IT assets in data centers will be able to run autonomously because of embedded AI functionality *Source: IDC
- 4. Page 4Confidential Property of Schneider Electric | Some things to keep in mind... Other Generator failure IT equipment failure UPS failure (battery) Accidental/ human error Weather related Water, heat, CRAC failure 29% 24%15% 12% 10% 5% 5% Assets fail. Period. Human and mechanical Weather related 88% 12% The cause of unplanned outages: Source: 365 DataCenters
- 5. Page 5Confidential Property of Schneider Electric | Some things to keep in mind... We are having difficulty finding qualified candidates for open jobs None of the above We had recent staff cuts (within the last two years) We are having difficulty retaining staff, as they are being hired away We are expecting staff cuts 38% 35% 22% 17% 14% People are assets too. Source: Uptime Institute
- 6. Agenda Intro and Fun Facts Future of Data Center Operations What is a Digital Data Center? 5 Steps to Achieving a Digital Data Center Schneider Electric’s Digital Data Center Operations Solution Page 6Confidential Property of Schneider Electric |
- 7. The future of Data Center Operations is “lights out” Page 7Confidential Property of Schneider Electric | Connected devices, systems and processes + improved efficiency at a lower cost big data and AI + right-sized staffing =
- 8. Page 8Confidential Property of Schneider Electric | The future of Data Center Operations Better processes and more technology Large Labor Pool Right-Sizing Calendar Based Analytics Information Based Analog Digital Virtual Reality
- 9. Page 9Confidential Property of Schneider Electric | Data Center Operations – integrated services and technology Grey Space White Space CLOSE THE LOOP Off-Premise Centers of Excellence Centralized shared services, scalable and on demand Technology & AI IOT devices feeding into DCIM, CMMS & Customer ERP. Cognitive analytics providing insight and driving decision-making (Critical Facility Professional, Ecostruxure IT and Ecostruxure Asset Advisor) 3 Onsite Services Optimized staff for the ‘grey & white’ space –- harmonized operations, handshakes, process, tools People & Process 1 2
- 10. Agenda Intro and Fun Facts Future of Data Center Operations What is a Digital Data Center? 5 Steps to Achieving a Digital Data Center Schneider Electric’s Digital Data Center Operations Solution Page 10Confidential Property of Schneider Electric |
- 11. Page 11Confidential Property of Schneider Electric | A Digital Data Center Is saying “Digital Data Center” a tautology? • Doesn’t the term “Data Center” imply that it is digital? What is a Digital Data Center? • A room with IT equipment passing data from point to point? • A room with IT equipment processing information? • A room with IT equipment storing information? • A single room in a single building with the above attributes? Our vision of a “Digital Data Center” is one that is instrumented, connected and integrated on multiple levels in order to reduce human error, improve efficiency, optimize staff and increase transparency. Grey Space White Space
- 12. Agenda Intro and Fun Facts Future of Data Center Operations What is a Digital Data Center? 5 Steps to Achieving a Digital Data Center Schneider Electric’s Digital Data Center Operations Solution Page 12Confidential Property of Schneider Electric |
- 13. Page 13Confidential Property of Schneider Electric | 5 steps to achieving the Digital Data Center Evaluate 1 Connect 2 Analyze 4 Act 5 Aggregate 3
- 14. Page 14Confidential Property of Schneider Electric | Evaluate Evaluate your infrastructure • Old outdated equipment may not have ability to be monitored natively – Instrument equipment with connected sensor monitoring • Refresh equipment infrastructure 1995 2010 2018
- 15. Page 15Confidential Property of Schneider Electric | Evaluate Evaluate your processes and human tools • Collect by digitizing day-to-day activities 1995 2019
- 16. Page 16Confidential Property of Schneider Electric | Connect Connect more data center infrastructure • Integrate multiple products and systems • Utilize condition monitoring software • Report on health and status Critical Physical Infrastructure Condition Monitoring Software Network Connection UPS Cooling Device PDU Rack PDU Rack Access Environmental UPS
- 17. Page 17Confidential Property of Schneider Electric | Aggregate Aggregate the data that is being collected • Combine human and machine data that is being collected – The human data must come from a rigorous standardized process Human Data Data Lake (Corpus) Machine Data
- 18. Page 18Confidential Property of Schneider Electric | Analyze Analyze the data that has been collected and aggregated • What does the data mean? • Are there anomalies in the data? • Does the data define unexpected costs expenditures? Human Activity Lead Empathize Create Judge Machine Activity Transact Iterate Predict Adapt Human and Machine Hybrid Activity Humans complement machines AI gives humans superpowers Train Explain Sustain Amplify Interact Embody
- 19. Page 19Confidential Property of Schneider Electric | Act Create plans to act on the results of the data analysis • Upgrade or replace infrastructure? – Cost analysis – Impact analysis • Is new compute needed? – On-prem or Cloud Digital platform – Cloud-based AI platform • Secure funding based on the estimated cost • Develop procedure on how to perform work • Schedule work to be done • Execute on the procedure
- 20. Page 20Confidential Property of Schneider Electric | How will you benefit? • Reduced downtime / lower mean time to repair • Reduced operations overhead • Lowered cost of maintenance and services • Improved energy efficiency • Scalability • Network Effect
- 21. Agenda Intro and Fun Facts Future of Data Center Operations What is a Digital Data Center? 5 Steps to Achieving a Digital Data Center Schneider Electric’s Digital Data Center Operations Solution Page 21Confidential Property of Schneider Electric |
- 22. Page 22Confidential Property of Schneider Electric | What is Critical Facility Operations? Our Critical Facility Operations solutions enable clients to… Improve operational efficiency, reduce cost, and maximize uptime of their critical facility and IT infrastructure… by partnering with them to provide the right people, processes, and innovative technologies – backed by industry best practices and decades of experience. Improve system performance Gain better insights & simplify reporting Minimize downtime Reduce energy consumption Improve operational efficiency & reduce cost
- 23. Page 23Confidential Property of Schneider Electric | Launching now! New Digital Critical Facility Operations Solutions New Offer: Critical Facility Operations (CFO) for White Space Full lifecycle management of IT assets, including • Data Center Infrastructure Engineering • Rack and Stack • Smart Hands Enhanced Offer: Critical Facility Operations (CFO) for Gray Space Digitized version of our proven, inter- disciplinary program for optimizing facility performance, reliability and efficiency Grey Space White Space
- 24. Page 24Confidential Property of Schneider Electric | Critical Facility Operations – digital platform • Minimizes risk of human error • Improves employee efficiency • Increased transparency • Efficient IT planning and execution • Global Consistency between sites • Complete lifecycle management • Reduced costs Leverages your existing DCIM or Schneider’s award-winning EcoStruxure DCIM tools Features Critical Facility Professional, Schneider- developed software based on our proven methodology and customized to your site CFO for Gray Space CFO for White Space Benefits of digitization
- 25. Page 25Confidential Property of Schneider Electric | Critical Facility Operations – Gray Space Digital features include: Gated Timestamped Rounds Mitigation of Complacency and Distraction Digital Shift Change Briefs Improved accuracy of communication Layered Dashboards Improved awareness throughout the organization MOP Real-time auditing, Trended Individual Performance, Smart Maintenance Scheduling Data Driven Staffing / resource planning Digital MOP approval and execution Eliminates multiple systems and increases operational efficiencies
- 26. Page 26Confidential Property of Schneider Electric | Critical Facility Operations – White Space Digital features include: Hardware planning Strategic IT planning for optimized asset deployment Environment Monitoring Cooling Optimization for efficiency Energy Management Rack Power distribution and utilization optimization Inventory Management Complete hardware Lifecycle management Physical and Software Setup Standards-driven hardware and software installation Onsite Technical Assistance Visual verification and assistance in fault resolution
- 27. Page 27Confidential Property of Schneider Electric | A single vendor for gray and white space operations • Eliminating the typical silos between facilities and IT will reduce the risk of human error • A single vendor eliminates accountability issues and finger-pointing • Out-tasking recruiting and training of facilities and IT staff to Schneider Electric addresses skills shortage in the data center industry • Enables rapid deployment of greenfield data centers • Cross-training of staff leads to cost reduction via reduced headcount White Space Gray Space Efficiency
- 28. Follow me on social media: https://www.linkedin.com/in/tony-despirito-4b59473/ https://twitter.com/TonyDeSpirito1 Anthony DeSpirito VP / General Manager, Data Center Operation Solutions Anthony.DeSpirito@se.com Office: 401-789-5735 Cell: 401-226-7784 TO LEARN MORE: http://schneider-electric.com/cfo
Editor's Notes
- A digitized future means dimming the lights and eventually turning them off. We’ve become adept at white space automation. Now we’re headed there with gray space. The future of data center operation is lights out, meaning less people needed onsite to operate the data center. Dimming the lights is the first step, meaning connecting your devices, using better technology like EcoStruxure IT and better processes. Less people are needed on site, supported by experts in a service bureau who analyze the data and provide actionable recommendations. Schneider Electric is leading the way now collecting data from numerous customer data centers and depositing it in a data lake, to which we apply AI applications that identify the tell-tale signs that a component may be in danger of failing. Essentially, it’s the concept of predictive maintenance, which is far more effective and less costly than traditional schedule-based maintenance. You will always need some humans on site. But lights out technology provides those people with the tools, and information needed to improve operational efficiency at a lower cost. That said I can envision a day when we have robots and improved sensors that can take on some of those jobs, enabling us to dim the lights even further. I look forward to hearing your thoughts on this when I join your table for lunch. Connected devices are ubiquitous now and can be achieved with reasonable minimal increase in CAPEX, but what about legacy infrastructure? This can be a challenge and capitol intensive. - Circuit Breakers, UPSs, PDU, Servers, Switches but also Humidity Sensors, Acoustic Sensors, Gas Sensors Big data has been around for a while and given advances in AI sciences, is finding its place in the datacenter. AI bias is a concern but safeguards are being developed to ensure accuracy in feedback. Right-Sizing of staff is achieved by looking at the datacenter services without silos and by capitalizing on the technology. It requires a re-thinking of processes and job functions.
- As a reminder, it’s never about “if”, it’s about “when”. Well maintained equipment with proper operators at the helm can hedge probabilities, mitigate damage and return to normal, but everyone will experience an outage. It’s unfair to say a particular vendor’s equipment is unsuitable (that’s just untrue), what we must keep in mind is that mechanical systems (machines) break. Getting insight into their current state condition mitigates failure of risk. This says nothing of the severity of the outage, only the modes attributed to each classification. On Human Error, it could be attributed to any number of sub-catagories: Erroneous operation of equipment, inadequate SOPs, accidents during PMs and corrective action
- As we talk about Digitization – the Digital datacenter – we instinctively think about assets, UPS, CRAHs, Generators, etc. But have we considered the human element and it’s contribution to Operations. Where can Digitization play a part in mitigating the impact of things such as tribal knowledge, training cycle time, payroll cost pressures
- A digitized future means dimming the lights and eventually turning them off. We’ve become adept at white space automation. Now we’re headed there with gray space. The future of data center operation is lights out, meaning less people needed onsite to operate the data center. Dimming the lights is the first step, meaning connecting your devices, using better technology like EcoStruxure IT and better processes. Less people are needed on site, supported by experts in a service bureau who analyze the data and provide actionable recommendations. Schneider Electric is leading the way now collecting data from numerous customer data centers and depositing it in a data lake, to which we apply AI applications that identify the tell-tale signs that a component may be in danger of failing. Essentially, it’s the concept of predictive maintenance, which is far more effective and less costly than traditional schedule-based maintenance. You will always need some humans on site. But lights out technology provides those people with the tools, and information needed to improve operational efficiency at a lower cost. That said I can envision a day when we have robots and improved sensors that can take on some of those jobs, enabling us to dim the lights even further. I look forward to hearing your thoughts on this when I join your table for lunch. Connected devices are ubiquitous now and can be achieved with reasonable minimal increase in CAPEX, but what about legacy infrastructure? This can be a challenge and capitol intensive. - Circuit Breakers, UPSs, PDU, Servers, Switches but also Humidity Sensors, Acoustic Sensors, Gas Sensors Big data has been around for a while and given advances in AI sciences, is finding its place in the datacenter. AI bias is a concern but safeguards are being developed to ensure accuracy in feedback. Right-Sizing of staff is achieved by looking at the datacenter services without silos and by capitalizing on the technology. It requires a re-thinking of processes and job functions.
- Holistically, it’s about People, Process and Technology Already operating the largest data centers in the world, we are in the process digitizing our processes and increasing the effectiveness of our people. The future is standardized operation of both the central and edge compute infrastructures. Schneider’s offer will enable globally standard operation with on-demand customer access to status of operation We will focus on the customer at the core of our digital offering and will increase the efficiency of our people with the application of a digital infrastructure. We will grow the business, increase customer value The future is standardized operation of both the central and edge compute infrastructures. Schneider’s offer will enable that globally standard operation with on-demand customer access to status of operation
- 1. The evolution of datacenter operations is to have a cohesive team sharing tasks to gain operational efficiency - versatile - reduced head-count But this is only part of it… 2. When managing a fleet, similar type functions that are not tied to the site can be grouped and performed off-site, typically at a lower overall cost. 3. Letting technology do aspects of operations previously left to opinions (experience), or simply on a regular schedule - It’s about getting MORE people, better actionable information (insight) fast and easy. - So they can make faster, data driven decisions with less skill yet more impact, at an overall more cost effective manner
- The datacenter is something different depending on your perspective – like the blindfolded children touching parts of an elephant. A digital datacenter is the entirety of the service delivery mechanism.
- Human Data is every bit as important to optimizing the Digital Datacenter -Operator efficiency -Operator effectiveness -Standardize xOPs execution -Benchmarking, especially pertinent to fleets as well as Vendor to Vendor To say nothing of administrative benefits such as approvals, notifications,
- At this point you are already enabling a Digital Datacenter and able to gain efficiency in operations and cost by utilizing Condition Monitoring Software. It’s not a Digital Datacenter, but it’s a step in the right direction. Condition Monitoring is different from Predictive in that the new IoT equipment will self-diagnose and alert Operators it needs servicing - oil light in your car is time based but if they were monitoring it’s clarity and viscosity they would truly be able to tell you when it’s time to change your oil.
- Disparate systems Common Tags Normalization Build a corpus
- We’ve all heard of IBM Watson, Alphabet’s Deepmind. You’ve heard of Siri, Cortana, Google Assistant, Alexa. Analytics is a growing business. It’s also an evolving one. We only need to read the newspaper to hear about unforeseen glitches. There are four aspects to reaching AI effectiveness, or the Analyze part of a Digital datacenter. We’ve covered… Connect – making all systems available The Data Lake – the totality of raw material, unstructured in terms of context but valuable So, as slide depicts, we have some things that humans excel at on the left and some things that machines excel at on the right. There is a natural complement resulting in a human/machine activity. Which leads me to the next essential aspect…Now we need Subject matter experts who can understand equipment and systems and be able to define what is normal, what is tolerable and what is abnormal. The experience of designing, building, commissioning and operating datacenter infrastructure should not be understated. Finally, the SMEs need to work with Data Science experts who will in conjunction build algorithms to provide the higher order feedback, or call it insight, to the user. It is my assertion that building mathematical models without context will lead to improper results biased aggressively (leading to extra cost in PM and/or corrective maintenance activities), or leniently (leading to down-time or cost over-runs). Code bias is an issue and to mitigate the possibility, there are tools out there to audit the analytics and assist developers in refining algorithms. As a point of interest, our of AI thinktank has 200,000 assets our Service Bureaus are actively monitoring and helping customers pro-actively remediate issues. We feel we are just getting to enough data to begin to write algorithms that truly encompass the ecosystem interactions.
- This is overly simplified but like any CAPEX project, first and foremost the ROI needs to be there BMS HVAC Gens UPS Security Electrical Environmental
- Whitepaper 237
- This interdisciplinary program brings facility O&M practices into alignment with IT deployment, change management and system administration of the client’s IT assets, while providing a framework for optimizing facility performance, security, reliability and efficiency. Gray Space The Gray Space in data centers refers to the areas where the back-end equipment is located. This is the infrastructure that keeps the data center up and running. It includes electrical distribution, switch gear, UPS, transformers, chillers and generators, etc. Gray Space Expertise Expertise in high, medium, and low voltage power distribution, switchgear, UPS and generators Expertise in mission critical HVAC, including chilled water and direct expansion technologies Functional experience with Building Management Systems Expertise in physical security Expertise in fuel systems White Space The room or section of a data center where the Information Technology Infrastructure is located and supported. Includes racks, servers, mainframes, network infrastructure, data storage, power & cooling distributions White Space Expertise IT Skills including Server Hardware, Operating Systems, Basic Networking, Data Storage Hardware Data Center Knowledge including Safety and Security, Principles of Cooling, Principles of Electrical Distribution, Best Practices, Common Software Tools
- Minimizes risk of human error by driving consistency and enterprise-wide standardization of data center operation activities Detailed, change-controlled, asset-linked Methods of Procedures, built into CMMS, improves employee efficiency The robust customer portal allows for flexible reporting structures, SLA compliance and increased transparency Daily site walk throughs and maintenance procedures are completed more efficiently, enabling reduced costs by right-sizing staff On-site team of highly trained, dedicated experts for “hands-on” tactical workflows, supported by centralized expertise ensures Efficient IT planning and execution Global consistency between sites Asset tracking and inventory for complete lifecycle management Reduces costs through Optimized asset deployment Resource consolidation Energy management DCIM driven hardware planning Powered by Schneider Electric’s industry leading EcoStruxure DCIM tools or client’s own DCIM tools
- Need slide before this. Here is our Gray Space offer. Here’s how we made it better. Developed software, that ensures consistency, Here are the benefits.. Here are some key features
- Need to add definition of 3 offers DC Infrastructure Engineering, Smart Hands, Rack & Stack
- Need to add definition of 3 offers DC Infrastructure Engineering, Smart Hands, Rack & Stack
- Closing slide