The Digital Customer – The Center of the Universe [Webinar]

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To Register: https://info.dynatrace.com/apm_wc_digital_customer_na_registration.html Are your digital transformation and customer experience initiatives successful? How do you know? Does your IT team track success using technical metrics and SLAs? Does your IT and business teams measure success metrics using different tools? Does that really help you meet the needs of the digital-first customer? In this webinar Dynatrace performance expert, Klaus Enzenhofer, will explain how to make sure digital customer experience is the focus of your universe. He will cover: The expectations of mobile and millennial customers How the technology landscape will evolve to address these expectations Success factors for digital transformation Where digital experience monitoring fits into the transformation puzzle According to Gartner, “Business performance is the only thing that really matters in terms of the goal of your IT monitoring activities."1 Make sure are delivering an out of this world digital experience for your customers and positively impacting business outcomes. 1 Gartner, How to Start an IT Monitoring Initiative Published: 27 March 2017

Technology

What is the DIGITAL customer
expecting today?

More people live with in the
circle than outside!

Marriott Mobile App
Book Travel Check-In Service

http://blogs.perficient.com/healthcare/blog/2015/10/15/healthcare-cio-series-embracing-digital-transformation/
https://www.forrester.com/webinar/Digital+Predator+Or+Digital+Prey+Which+Will+Your+Business+Be+By+2020/-/E-WEB19743

Digital Touchpoints:
Mobile App
Desktop Web
Kiosk App
PoS-System
Voice Interfaces (Alexa,...)
Rich Client App
Locations:
Vienna, Austria
Store Salzburg
Checkin Terminal A FRA
Constructionside ABC, India
Device:
Mobile
Mobile Broswer
Kiosk
ATM
Car Entertainment System

Biggest challenge for Digital Customer Experience
IDG Research: April 2017 - http://www.computerwoche.de/a/digitale-kundenbeziehung-keine-halben-sachen,3330524,2
Data silos (department specific databases, missing
integration of data sources,...)
Poor data quality
Missing coordinated process between departments
Redundant data

Payment Service
Transaction Service
Login Service
Balance Service
User Service
Customer View
SLA
00:00 23:59
?
98%
100%
99%
95%
99%

Digital Touchpoints:
Mobile App
Desktop Web
Kiosk App
PoS-System
Voice Interfaces (Alexa,...)
Rich Client App
IoT
System Availability Errors PerformanceBusiness Result

BizOps for better Digital Customer Experience
Biz Operations

Confidential, Dynatrace, LLC
A better way…
Self-service for all
User experience is everything
More time innovating

confidential
Questions?
:@kenzenhofer
Free Trial: https://www.dynatrace.com/trial/

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In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject. We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup. Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved. The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring. The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise. By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.

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