The document discusses the differences between training and learning. It argues that learning is more effective because it is tailored to customers' needs, includes assessments, and has follow through. A learning plan and learning management platform are proposed to structure learning. Such a system would deliver computer-based and classroom content in a blended approach. It would track individuals' progress through assessments and generate reports. The platform could be built in SharePoint and include courses, modules, tasks, and track completion and assessment results. The goal is to assess growth and make learning an ongoing part of the solution and organizational culture.