This 2 Day Workshop will transform your ability to communicate clearly and memorably, in both written and oral form, about your technical & scientific work.
Learn practical, yet cutting edge writing & presentation techniques that will make your technical & scientific communications most effective.
Contact Kris at kris@360bsi.com for further details.
Professional Proposal & Report Writing 10 - 11 April 2013 Dubai UAE360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Professional Proposal & Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
IT Governance & Leadership 17 - 20 November 2014 Dubai, UAE360 BSI
Information and related technology have become increasingly crucial in the sustainability, growth and management of value and risk in most enterprises. As a result, IT has moved from a support role to a central position within enterprises.
The enhanced role of IT for enterprise value creation and risk management has been accompanied by an increased emphasis on the Governance and Management of Enterprise IT (GEIT).
Enterprise stakeholders and the governing board wish to ensure that IT fulfills the goals of the enterprise. GEIT is an integral part of overall corporate governance.
GEIT addresses the definition and implementation of processes, structures and relational mechanisms within the enterprise that enable business and IT staff to
execute their responsibilities in support of creating or sustaining business value.
In this course you will learn and understand how to assess and evaluate an organization’s GEIT and make sure that IT is properly aligned with the business objectives.
COBIT 5 can help enterprises create optimal value from IT by maintaining a balance between realizing benefits, optimizing risk management and leveraging resources. The COBIT 5.0 addresses both business and IT functional areas and provides a governance, management and operational framework for enterprises of all sizes, whether commercial, not-for-profit or public sector.
Contact Kris at kris@360bsi.com to register.
Root Cause Analysis, 17 - 18 September 2014 Dubai, UAE360 BSI
Root Cause Analysis (RCA) is a methodology for finding and correcting the most important reasons for performance problems. It is different from troubleshooting and problem-solving as these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues.
Root Cause Analysis (RCA) is designed to provide the participant with the knowledge, skills and tools to begin the process of root cause assessment using selection methods and tools to complete an exploration of factors contributing to an incident.
Loss-producing events may have multiple causes and require a comprehensive approach to finding ways to break the chain of causation. Participants will gain the
ability to use RCA tools to identify potential problems and issues, complete an
analysis, and effectively communicate results and recommendations for action
planning.
BENEFITs:
Course participants will be able to :
- Develop and implement a structured incident investigations program
- Initiate and conduct an investigation
- Apply causal factor and root cause analysis for investigating process and non-process incidents
- Develop appropriate recommendations to address root causes at various levels to avoid future incidents
- Learn how to structure reports
- Practise your new skills via actual industry examples and workshops
Who should attend:
Vice Presidents, Directors, General Managers, Safety Managers, Supervisors and Engineers, HSE Professionals and Safety Auditors, Site/Plant/Factory/Operations Managers, Maintenance Engineers and Managers, Process Reliability & Quality Control Staff, Facilities Management & Training Managers
For full details, kindly download the PDF brochure or contact kris@360bsi.com
Mastering Construction Procurement Strategy and Contract Management360 BSI
Mastering Construction Procurement Strategy and Contract Management is an intensive course, reflecting real experience gained in the industry both from managing contracts and resolving disputes. It is structured to ensure participants gain a practical understanding of each of the critical elements within the procurement lifecycle.
Key Learning Outcomes:
- Gain an international and local perspective of construction delivery issues
- Select the appropriate procurement strategy to deliver value while addressing organisational risks and capabilities
- Understand the legal principles which underlie the rights and obligations of contracting parties
- Structure effective contracts for professional and construction services.
- Define robust tendering and evaluation processes
- Ensure contract administration processes are comprehensive and effective
- Apply effective performance management techniques to construction contract delivery
- Apply a real understanding of key contractual issues on construction contracts
- Define strategies to minimise and resolve construction disputes.
This course will benefit personnel involved in the following activities on construction and development projects:
- Procurement
- Tendering
- Project Management
- Contract Management
- Performance Management
- Claims Management
Contact Kris at kris@360bsi.com to register today!
Executive 360 Leadership Program 11 - 12 May 2011 Jakarta360 BSI
To reach and succeed at the highest levels of management, it is essential for leaders to demonstrate not only their own personal competence, but also their ability to motivate and align employees, build connections, think strategically, and influence decisions.
This 2-day intensive program will raise your leadership skills in four fundamental areas: self-management, people management, strategic influencing, and creative thinking.
Disasters could cripple your organization, suspending mission-critical processes and disrupting service to your customers. These disasters could be man-made or natural in nature.
The Business Continuity Plan addresses an organization’s ability to continue functioning when normal operations are disrupted. A Disaster Recovery Plan is used to define the resources, action, tasks, and data required to manage the business recovery process in the event of a disaster.
In this workshop you learn to identify vulnerabilities and implement appropriate countermeasures to prevent and mitigate threats to your mission-critical processes. You will learn techniques for creating a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation.
Benefits of Attending:
Using a carefully selected case study, course participants will:
- Create, document and test continuity arrangements for an organization
- Perform a risk assessment and Business Impact Assessment (BIA) to identify vulnerabilities
- Select and deploy an alternate site for continuity of mission-critical activities
- Identify appropriate strategies to recover the infrastructure and processes
- Organize and manage recovery teams
- Test and maintain an effective recovery plan in a rapidly changing technology environment
Exclusive:
- Bring your BCP/DRP for private consultation review
- BCP/DRP Step-by-step Guide
- BCP/DRP templates and worksheets to aid you in applying and putting into practice what you have learned from this workshop
- FREE CD containing course material, case studies, and other related items of the training workshop
Who should attend:
- Vice Presidents, Directors, General Managers
- Chief Information Officers
- Chief Security Officers
- Chief Information Security Officers
- Chief Technology Officers
- Heads of Departments in Information Security Management
Contact Kris at kris@360bsi.com to register.
Powerful Business Communication & Presentation Skills 16 - 17 April 2014 Doha...360 BSI
Powerful Business Communication & Presentation Skills™ teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills
Benefits:
- Work Easily with Differing Personalities
- Eliminate Unproductive Communication
- Master Positive Communication Skills
- Organize Presentations for Impact
- Overcome Nervousness
- Engage Audiences
- Maximize the 5 P’s of Vocal Power
- Highlight Key Points with Gestures
- Convey Confidence with Your Body
DAY ONE
COMMUNICATION SKILLS
Mastering Different Personality Styles
Overcoming Barriers to Communication
Paraphrasing for Clarity
Empathizing for Connectedness
Separating Fact From Fiction
Discovering with Powerful Questions
Listening with Improved Results
Requesting for Positive Gain
DAY TWO
ART OF PERSUASION
Presenting a Benchmark
Creating Audience Receptivity
Setting Direction with Organized Structure
Infusing With Enthusiasm
Persuading with Voice
Influencing with Your Body Language
Highlighting with Gestures
Contact Kris at kris@360bsi.com for further details and to book your seats.
The Craft Of Technical & Scientific Writing & Presentation 18 - 19 November 2...360 BSI
This 2 Day Workshop will transform your ability to communicate clearly and memorably, in both written and oral form, about your technical & scientific work.
Learn practical, yet cutting edge writing & presentation techniques that will make your technical & scientific communications most effective.
Contact Kris at kris@360bsi.com for further details.
Professional Proposal & Report Writing 10 - 11 April 2013 Dubai UAE360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Professional Proposal & Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
IT Governance & Leadership 17 - 20 November 2014 Dubai, UAE360 BSI
Information and related technology have become increasingly crucial in the sustainability, growth and management of value and risk in most enterprises. As a result, IT has moved from a support role to a central position within enterprises.
The enhanced role of IT for enterprise value creation and risk management has been accompanied by an increased emphasis on the Governance and Management of Enterprise IT (GEIT).
Enterprise stakeholders and the governing board wish to ensure that IT fulfills the goals of the enterprise. GEIT is an integral part of overall corporate governance.
GEIT addresses the definition and implementation of processes, structures and relational mechanisms within the enterprise that enable business and IT staff to
execute their responsibilities in support of creating or sustaining business value.
In this course you will learn and understand how to assess and evaluate an organization’s GEIT and make sure that IT is properly aligned with the business objectives.
COBIT 5 can help enterprises create optimal value from IT by maintaining a balance between realizing benefits, optimizing risk management and leveraging resources. The COBIT 5.0 addresses both business and IT functional areas and provides a governance, management and operational framework for enterprises of all sizes, whether commercial, not-for-profit or public sector.
Contact Kris at kris@360bsi.com to register.
Root Cause Analysis, 17 - 18 September 2014 Dubai, UAE360 BSI
Root Cause Analysis (RCA) is a methodology for finding and correcting the most important reasons for performance problems. It is different from troubleshooting and problem-solving as these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues.
Root Cause Analysis (RCA) is designed to provide the participant with the knowledge, skills and tools to begin the process of root cause assessment using selection methods and tools to complete an exploration of factors contributing to an incident.
Loss-producing events may have multiple causes and require a comprehensive approach to finding ways to break the chain of causation. Participants will gain the
ability to use RCA tools to identify potential problems and issues, complete an
analysis, and effectively communicate results and recommendations for action
planning.
BENEFITs:
Course participants will be able to :
- Develop and implement a structured incident investigations program
- Initiate and conduct an investigation
- Apply causal factor and root cause analysis for investigating process and non-process incidents
- Develop appropriate recommendations to address root causes at various levels to avoid future incidents
- Learn how to structure reports
- Practise your new skills via actual industry examples and workshops
Who should attend:
Vice Presidents, Directors, General Managers, Safety Managers, Supervisors and Engineers, HSE Professionals and Safety Auditors, Site/Plant/Factory/Operations Managers, Maintenance Engineers and Managers, Process Reliability & Quality Control Staff, Facilities Management & Training Managers
For full details, kindly download the PDF brochure or contact kris@360bsi.com
Mastering Construction Procurement Strategy and Contract Management360 BSI
Mastering Construction Procurement Strategy and Contract Management is an intensive course, reflecting real experience gained in the industry both from managing contracts and resolving disputes. It is structured to ensure participants gain a practical understanding of each of the critical elements within the procurement lifecycle.
Key Learning Outcomes:
- Gain an international and local perspective of construction delivery issues
- Select the appropriate procurement strategy to deliver value while addressing organisational risks and capabilities
- Understand the legal principles which underlie the rights and obligations of contracting parties
- Structure effective contracts for professional and construction services.
- Define robust tendering and evaluation processes
- Ensure contract administration processes are comprehensive and effective
- Apply effective performance management techniques to construction contract delivery
- Apply a real understanding of key contractual issues on construction contracts
- Define strategies to minimise and resolve construction disputes.
This course will benefit personnel involved in the following activities on construction and development projects:
- Procurement
- Tendering
- Project Management
- Contract Management
- Performance Management
- Claims Management
Contact Kris at kris@360bsi.com to register today!
Executive 360 Leadership Program 11 - 12 May 2011 Jakarta360 BSI
To reach and succeed at the highest levels of management, it is essential for leaders to demonstrate not only their own personal competence, but also their ability to motivate and align employees, build connections, think strategically, and influence decisions.
This 2-day intensive program will raise your leadership skills in four fundamental areas: self-management, people management, strategic influencing, and creative thinking.
Disasters could cripple your organization, suspending mission-critical processes and disrupting service to your customers. These disasters could be man-made or natural in nature.
The Business Continuity Plan addresses an organization’s ability to continue functioning when normal operations are disrupted. A Disaster Recovery Plan is used to define the resources, action, tasks, and data required to manage the business recovery process in the event of a disaster.
In this workshop you learn to identify vulnerabilities and implement appropriate countermeasures to prevent and mitigate threats to your mission-critical processes. You will learn techniques for creating a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation.
Benefits of Attending:
Using a carefully selected case study, course participants will:
- Create, document and test continuity arrangements for an organization
- Perform a risk assessment and Business Impact Assessment (BIA) to identify vulnerabilities
- Select and deploy an alternate site for continuity of mission-critical activities
- Identify appropriate strategies to recover the infrastructure and processes
- Organize and manage recovery teams
- Test and maintain an effective recovery plan in a rapidly changing technology environment
Exclusive:
- Bring your BCP/DRP for private consultation review
- BCP/DRP Step-by-step Guide
- BCP/DRP templates and worksheets to aid you in applying and putting into practice what you have learned from this workshop
- FREE CD containing course material, case studies, and other related items of the training workshop
Who should attend:
- Vice Presidents, Directors, General Managers
- Chief Information Officers
- Chief Security Officers
- Chief Information Security Officers
- Chief Technology Officers
- Heads of Departments in Information Security Management
Contact Kris at kris@360bsi.com to register.
Powerful Business Communication & Presentation Skills 16 - 17 April 2014 Doha...360 BSI
Powerful Business Communication & Presentation Skills™ teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills
Benefits:
- Work Easily with Differing Personalities
- Eliminate Unproductive Communication
- Master Positive Communication Skills
- Organize Presentations for Impact
- Overcome Nervousness
- Engage Audiences
- Maximize the 5 P’s of Vocal Power
- Highlight Key Points with Gestures
- Convey Confidence with Your Body
DAY ONE
COMMUNICATION SKILLS
Mastering Different Personality Styles
Overcoming Barriers to Communication
Paraphrasing for Clarity
Empathizing for Connectedness
Separating Fact From Fiction
Discovering with Powerful Questions
Listening with Improved Results
Requesting for Positive Gain
DAY TWO
ART OF PERSUASION
Presenting a Benchmark
Creating Audience Receptivity
Setting Direction with Organized Structure
Infusing With Enthusiasm
Persuading with Voice
Influencing with Your Body Language
Highlighting with Gestures
Contact Kris at kris@360bsi.com for further details and to book your seats.
The Craft Of Technical & Scientific Writing & Presentation 18 - 19 November 2...360 BSI
This 2 Day Workshop will transform your ability to communicate clearly and memorably, in both written and oral form, about your technical & scientific work.
Learn practical, yet cutting edge writing & presentation techniques that will make your technical & scientific communications most effective.
Contact Kris at kris@360bsi.com for further details.
The Craft Of Technical & Scientific Writing & Presentation360 BSI
This 2 Day Workshop will transform your ability to communicate clearly and memorably, in both written and oral form, about your technical & scientific work.
Learn practical, yet cutting edge writing & presentation techniques that will make your technical & scientific communications most effective.
Contact Kris at kris@360bsi.com for further details.
An explanation of graduate and K12 uses of virtual realities through the work of Dr. Eileen O'Connor. Although these applications are by no means exhaustive, they provide an overview of several readily accessible applications.
Engineering Sketching: A Valuable Teaching Tool in Construction EngineeringLeonhard Bernold
Sketching in general engineering and science has been “outmanoeuvred” by computer graphics while still holding on in architectural engineering as a tool to think about spatial relationships, allowing the students to develop conceptual designs quicker than any CAD. Moreover, a recent paper reported that sketching helped students in geology develop critical thinking skills. Based on students’ feedback, it was concluded that it led to a deeper understanding of important concepts. Should it surprise us that psychological research shows that sketching facilitates inference, discovery and learning? This paper presents a model for creating and assessing assignments that uses engineering sketching to teach and learn in a second year civil engineering course.
EXPLORING AUDIO-TACTILE DESIGN APPROACHES IN CREATING A HOME-AWAY-FROM-HOME F...DamilareOG
This thesis, “Exploring Audio-Tactile Design Approaches in Creating a Home-Away-From-Home for Visually Impaired Students in the University of Lagos” identified the existing barriers and challenges of the visually impaired students in their existing resident hostels and then explored audio-tactile design approaches in the design of a hostel facility for visually impaired students.
The scope of this study is within the University of Lagos, Akoka in the tropics of South Western Nigeria. Case studies – both local and international were provided on similar existing buildings and in-depth analysis was done on the various audio-tactile and multi-sensory design approaches employed in these respective buildings to aid liveability and way-finding for their visually impaired occupants.
The research methodology for this study was qualitative with meticulous analysis of the study area, the gathered data from demographic statistics and interviews from respondents – the visually impaired students.
Deductions and conclusions were made with a further recommendation of the incorporation of multi-sensory design approaches—which have been explored and discussed in this thesis in future designs. This can enhance meeting user needs including the visually impaired students who are not left at a disadvantage because of their physical challenges
Digital literacies: The future of course design in English for Science and Te...cahafner
This is a presentation that was given at the joint conference held at Polytechnic University, Hong Kong in December 2012: The 1st International Conference of the Chinese Association for ESP & The 4th International Conference on ESP in Asia.
Information Governance & Records Management in the Age of Big Data360 BSI
22 - 26 July 2019 Kuala Lumpur, Malaysia
29 Sept - 03 Oct 2019 Dubai, UAE
This training consists of two workshops:
Workshop 1: Governance, Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Upon completing Workshop 1, you will be able to:
Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
Understand different models of Information Governance and how to create good Governance in your organisation
Know how to improve the quality of your data, documents and records
Understand why and how to find out what information you hold
Ensure that your Information Governance is fit for purpose
Create or update retention schedules, business classification schemes, and file plans
Operate a regular information review & disposal process to comply with laws & regulations and to reduce costs & risks to your organisation
Manage your organisation’s archives
Ensure that paper and digital documents are managed to the same standards
Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
Design and manage an Information Management Project
Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
Understand and manage Changes to your Information processes and systems
Select software, hardware and suppliers using a transparent, objective process
Manage suppliers (contractors, consultants) to ge the best value for your money
Communicate to your stakeholders throughout the organisation
IT Security Architecture & Leadership, 03 - 06 March 2019 Dubai, UAE360 BSI
This 4 day training program combines advanced technology and relevant practical experience to develop your IT security policies & create a robust IT infrastructure.
Participants will develop key skills and core competencies that will allow them to meet the ever-changing security demands of the 21st century.
Course Participants will:
- Master the tools & techniques for effective information & network security.
- Discover how to create a complete & sustainable IT security architecture.
- Gain knowledge on how to develop sound security policy together with your security architecture.
- Learn how to perform an IT governance assessment using CoBIT 5.0
- Learn how to perform smart security risk assessment within your organization.
- Gain valuable insights on implementing a proactive & robust security management system.
- Learn how to detect & prevent information security breaches due to inadequate IT security awareness within the organization.
Contact kris@360bsi.com to register.
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The Craft Of Technical & Scientific Writing & Presentation360 BSI
This 2 Day Workshop will transform your ability to communicate clearly and memorably, in both written and oral form, about your technical & scientific work.
Learn practical, yet cutting edge writing & presentation techniques that will make your technical & scientific communications most effective.
Contact Kris at kris@360bsi.com for further details.
An explanation of graduate and K12 uses of virtual realities through the work of Dr. Eileen O'Connor. Although these applications are by no means exhaustive, they provide an overview of several readily accessible applications.
Engineering Sketching: A Valuable Teaching Tool in Construction EngineeringLeonhard Bernold
Sketching in general engineering and science has been “outmanoeuvred” by computer graphics while still holding on in architectural engineering as a tool to think about spatial relationships, allowing the students to develop conceptual designs quicker than any CAD. Moreover, a recent paper reported that sketching helped students in geology develop critical thinking skills. Based on students’ feedback, it was concluded that it led to a deeper understanding of important concepts. Should it surprise us that psychological research shows that sketching facilitates inference, discovery and learning? This paper presents a model for creating and assessing assignments that uses engineering sketching to teach and learn in a second year civil engineering course.
EXPLORING AUDIO-TACTILE DESIGN APPROACHES IN CREATING A HOME-AWAY-FROM-HOME F...DamilareOG
This thesis, “Exploring Audio-Tactile Design Approaches in Creating a Home-Away-From-Home for Visually Impaired Students in the University of Lagos” identified the existing barriers and challenges of the visually impaired students in their existing resident hostels and then explored audio-tactile design approaches in the design of a hostel facility for visually impaired students.
The scope of this study is within the University of Lagos, Akoka in the tropics of South Western Nigeria. Case studies – both local and international were provided on similar existing buildings and in-depth analysis was done on the various audio-tactile and multi-sensory design approaches employed in these respective buildings to aid liveability and way-finding for their visually impaired occupants.
The research methodology for this study was qualitative with meticulous analysis of the study area, the gathered data from demographic statistics and interviews from respondents – the visually impaired students.
Deductions and conclusions were made with a further recommendation of the incorporation of multi-sensory design approaches—which have been explored and discussed in this thesis in future designs. This can enhance meeting user needs including the visually impaired students who are not left at a disadvantage because of their physical challenges
Digital literacies: The future of course design in English for Science and Te...cahafner
This is a presentation that was given at the joint conference held at Polytechnic University, Hong Kong in December 2012: The 1st International Conference of the Chinese Association for ESP & The 4th International Conference on ESP in Asia.
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Information Governance & Records Management in the Age of Big Data360 BSI
22 - 26 July 2019 Kuala Lumpur, Malaysia
29 Sept - 03 Oct 2019 Dubai, UAE
This training consists of two workshops:
Workshop 1: Governance, Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Upon completing Workshop 1, you will be able to:
Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
Understand different models of Information Governance and how to create good Governance in your organisation
Know how to improve the quality of your data, documents and records
Understand why and how to find out what information you hold
Ensure that your Information Governance is fit for purpose
Create or update retention schedules, business classification schemes, and file plans
Operate a regular information review & disposal process to comply with laws & regulations and to reduce costs & risks to your organisation
Manage your organisation’s archives
Ensure that paper and digital documents are managed to the same standards
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Upon completing Workshop 2, you will be able to:
Design and manage an Information Management Project
Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
Understand and manage Changes to your Information processes and systems
Select software, hardware and suppliers using a transparent, objective process
Manage suppliers (contractors, consultants) to ge the best value for your money
Communicate to your stakeholders throughout the organisation
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This 4 day training program combines advanced technology and relevant practical experience to develop your IT security policies & create a robust IT infrastructure.
Participants will develop key skills and core competencies that will allow them to meet the ever-changing security demands of the 21st century.
Course Participants will:
- Master the tools & techniques for effective information & network security.
- Discover how to create a complete & sustainable IT security architecture.
- Gain knowledge on how to develop sound security policy together with your security architecture.
- Learn how to perform an IT governance assessment using CoBIT 5.0
- Learn how to perform smart security risk assessment within your organization.
- Gain valuable insights on implementing a proactive & robust security management system.
- Learn how to detect & prevent information security breaches due to inadequate IT security awareness within the organization.
Contact kris@360bsi.com to register.
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Document & Records Management in the Age of Big Data: Tools & Skills for Info...360 BSI
This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
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- Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file plans
- Operate a regular information review and disposal process to comply with laws and regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
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- Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
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This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Document & Records Management in the Age of Big Data is a complete program and will
give you understanding, tools and templates to manage information according to laws
and regulations.
Tools and Skills for Information Managers introduces practical learning of Project
Management, Risk Management, Change Management, Procurement, Supplier Management, and
Communications.
Upon completing Workshop 1, you will be able to:
- Understand how data (and Big Data), documents, records and information are created
and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file
plans
- Operate a regular information review and disposal process to comply with laws and
regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
- Design and manage an Information Management Project
- Identify, assess and manage Risks to your Project, to your Information, or to your
Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing,
professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and
professional report?
Effective Technical Report Writing will provide you with the exact skills to write
technical reports and proposals that are informative, persuasive, clear and
professional.
Contact Kris at kris@360bsi.com for further details.
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This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Document & Records Management in the Age of Big Data is a complete program and will give you understanding, tools and templates to manage information according to laws and regulations.
Tools and Skills for Information Managers introduces practical learning of Project Management, Risk Management, Change Management, Procurement, Supplier Management, and Communications.
Upon completing Workshop 1, you will be able to:
- Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file plans
- Operate a regular information review and disposal process to comply with laws and regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
- Design and manage an Information Management Project
- Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
Operational Auditing: Principles and Techniques for a Changing World 07 - 08 ...360 BSI
To succeed in today’s challenging environment, for-profit and non-profit organizations alike must operate with efficiency and economy in mind.
Operational Auditing explores current and emerging trends and issues across industry sectors. You will learn proven techniques to audit an organization's operations; verify the alignment of people, processes and systems; and through exercises learn how to apply the new skills acquired.
Course Participants will learn how to:
• Collect and analyze operational information and data
• Audit an organization’s operations
• Communicate with audit teams
• Identify problem areas & assess risk
• Eliminate wastage & operational redundancies
• Develop solutions & recommend best courses of action
• Detect quality issues
• Avoid conflicts of interest & overcome resistance to change
Contact kris@360bsi.com to register today!
Cybersecurity Management: Preventing Data Breaches in the Age of Big Data, 25...360 BSI
This 4 day intensive training workshop addresses the latest concerns on IT infrastructure and cybersecurity. This course covers effective strategies, techniques, systems, policies, and procedures to establish stronger cybersecurity and cybercrime controls, reduce operational risk, and improve online working whilst covering international best practices, ISO standards, compliance, audit, and industry regulations.
Course Participants will:
- Develop strategies and ways of working to improve detection of cyber security treats and improve information compliance
- Understand the security-related international information compliance and regulations, including industry specific standards
- Expand the expertise of personnel involved in developing skills and knowledge in the latest techniques, processes, and systems on cyber security, which will enable teams to become more effective
- Align cybersecurity, cybercrime and information compliance within the organization with related initiatives, including HR training and legal departments
- Help managers gain more confidence in cyber security awareness and understand information compliance in their industries
- Improve the overall process for secure working and reducing risk when dealing with different kinds of information such as confidential and sensitive data
Contact kris@360bsi.com to register.
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Advanced Certificate in Live Streaming & Tracking 07 - 09 Nov 2017 Dubai, UAE360 BSI
The Advanced Certificate in Live Streaming & Tracking is specifically designed to train Security and Incident Response team in managing and responding to incidents and emergencies in real time.
One of the biggest present day issue facing security and incident response managers is the ability to have accurate and first-hand information quickly so that decisions can be made to respond effectively.
Security and Incident Response Managers often rely on third-hand information and it is not until much later in the response that they fully understand the actual situation.
Course participants will be able to :
• develop skills in using various new technologies in communication during a critical situation and emergencies
• learn the best strategy in sending real-time information to control centre,headquarters and among team members
• using powerful tracking and streaming tool during routine, patrolling, observation, surveillance and evenmonitoring suspect etc.
• communicate effectively in emergency situations
• effectively using live streaming audio-video, tracking and messaging during major incidents
• improve self-confidence in handling scenarios and day-to-day routine
• develop their leadership skill
• prevent loss of life and damage to critical infrastructure
WHO SHOULD ATTEND
- Security Professionals, Heads, Managers
- Risk Management specialists
- Emergency Response Team
- Emergency Dispatch Personnel
- First Responders
- Plant Security Head, Managers, Incharge
- Former and serving police investigators
- Facility Managers
- Investigation officers & others
Contact us to register today!
This course covers effective strategies, techniques, systems, polices, and procedures to establish stronger cybersecurity and cybercrime controls, reduce operational risk, and improve online working whilst covering international best practices, ISO standards, compliance, audit, and industry regulations.
In today’s world and further into the digital future, all organizations face an ever-increasing number of information-related security challenges and risks against a backdrop of increasing national and global compliance, and audit standards and legislation.
Cybersecurity is the protection of data from theft and damage, business information, people’s identities, and how all businesses can be better equipped to work more safely in an increasingly online world where sensitive and personal information is stored, shared, and communicated.
This 4 day intensive training workshop addresses the latest concerns on IT infrastructure and cybersecurity. Participants will develop key skills and core competencies that will allow them to meet the ever-changing information security demands of the 21st century.
Course Participants will:
Understand today’s and tomorrow’s cybersecurity and cybercrime threats, issues, and risks; how to set up policies, train users, create strategies, and implement systems and tools to help protect data, information and people’s identities
Manage the growing volume of confidential, sensitive business information and data to protect, keep safe, and communicate securely against a backdrop of increasing cyber threats, as well as privacy, legal, and compliance regulations
Develop strategies and ways of working to improve detection of cybersecurity threats and improve information compliance
Understand the security-related international information compliance and regulations, including industry specific standards
Expand the expertise of personnel involved in developing skills and knowledge in the latest techniques, processes, and systems on cybersecurity
Who should attend:
Vice Presidents, Directors, General Managers
Chief Information Officers
Chief Security Officers
Chief Information Security Officers
Chief Technology Officers
Heads of Departments in Information Security Management Information Systems, IT Infrastructure, IT Architecture, Network Operations, IT Operations, IT Data Center, DataBase Management, IT Deployment, IT Business Enterprise, IT Risk Management, IT Quality Assurance, IT Audit, Risk Management, Internal Audit, Business Continuity Planning
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
This course covers effective strategies, techniques, systems, polices, and procedures to establish stronger cybersecurity and cybercrime controls, reduce operational risk, and improve online working whilst covering international best practices, ISO standards, compliance, audit, and industry regulations.
In today’s world and further into the digital future, all organizations face an ever-increasing number of information-related security challenges and risks against a backdrop of increasing national and global compliance, and audit standards and legislation.
Cybersecurity is the protection of data from theft and damage, business information, people’s identities, and how all businesses can be better equipped to work more safely in an increasingly online world where sensitive and personal information is stored, shared, and communicated.
This 4 day intensive training workshop addresses the latest concerns on IT infrastructure and cybersecurity. Participants will develop key skills and core competencies that will allow them to meet the ever-changing information security demands of the 21st century.
Course Participants will:
Understand today’s and tomorrow’s cybersecurity and cybercrime threats, issues, and risks; how to set up policies, train users, create strategies, and implement systems and tools to help protect data, information and people’s identities
Manage the growing volume of confidential, sensitive business information and data to protect, keep safe, and communicate securely against a backdrop of increasing cyber threats, as well as privacy, legal, and compliance regulations
Develop strategies and ways of working to improve detection of cybersecurity threats and improve information compliance
Understand the security-related international information compliance and regulations, including industry specific standards
Expand the expertise of personnel involved in developing skills and knowledge in the latest techniques, processes, and systems on cybersecurity
Who should attend:
Vice Presidents, Directors, General Managers
Chief Information Officers
Chief Security Officers
Chief Information Security Officers
Chief Technology Officers
Heads of Departments in Information Security Management Information Systems, IT Infrastructure, IT Architecture, Network Operations, IT Operations, IT Data Center, DataBase Management, IT Deployment, IT Business Enterprise, IT Risk Management, IT Quality Assurance, IT Audit, Risk Management, Internal Audit, Business Continuity Planning
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
Document Management, Security & Retention 08 - 09 March 2017 Kuala Lumpur, Ma...360 BSI
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
Effective Technical Report Writing 08 - 09 March 2017 Kuala Lumpur, Malaysia360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Fraud Control & the COSO 2013 Framework 20 - 23 February 2017 Kuala Lumpur, M...360 BSI
This 4 Day Program will help organizations to detect & control Fraud & utilize the COSO 2013 Framework to Improve Internal Controls and Organizational Effectiveness.
Part 1:
Fraud Control: Preventing & Detecting Fraud (Day 1 - Day 2)
Course participants will learn the fundamentals of fraud, identify troublesome conditions and be able to incorporate that knowledge into their process design, risk assessments and control activities.
Workshop Benefits:
-Identify Red Flags of Potential Fraud
-Key Tools for Fraud Detection
-Self Assessment of Existing Controls
-Fraud Auditing Procedures
-Proactive Techniques to Fraud Detection
-5 Key Pillars of Fraud Control
-Effective Ethics Training programs
-Develop Whistleblowing programs
-11 Key Steps to Fraud Prevention
Part 2:
The COSO 2013 Internal Control integrated Framework (Day 3 - Day 4)
Improving Internal Controls and Organizational Effectiveness
In this interactive two-day program, you will learn how this principles-based approach can be deployed successfully in your organization. Participants will examine the implications for business leaders, process owners, managers, and both internal and external auditors.
Workshop Benefits:
-Identify Control & Process weaknesses
-Key Tools to implement & evaluate COSO
-Improve Operational Efficiency
-Effective Corporate Governance
-4 Principles of Risk Assessment
-Design & Implement Internal Controls
-Improve Coordination & Communication
-3 Principles of Control Activities
-Develop Suitable Monitoring Activities
-Get handy reference checklists
WHO SHOULD ATTEND
-Company Chairman & Directors
-Business Directors
-Department heads
-Internal and external auditors
-Compliance officers
-Process Improvement specialists
-Government regulators
-Strategic planners
-Corporate Governance personnel
-Risk Managers
-HR Directors
-Legal Counsels & Advisors
-Fraud analysts
Contact kris@360bsi.com to register your seats.
Document Management, Security & Retention 17 - 18 October 2016 Kuala Lumpur, ...360 BSI
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
2. COURSE
CONTENT
DAY1 THE CRAFT OF TECHNICAL &
SCIENTIFIC WRITING
The Craft of Technical & Scientific Writing is a one-day short course designed
to help scientists, engineers, and technical professionals improve the way that
WHY THIS EVENT
they communicate their work in journal papers, conference publications, and 360 BSI recognizes that there is a significant gap
proposals. that occurs between training delivery and
successful implementation.
The course has three goals:
(1) to learn the stylistic differences between strong writing and weak writing These workshops will transform your ability to
in research documents;
(2) to make the writing process more efficient; and communicate clearly and memorably, in both
(3) to break ground on a research document. written and oral form, about your scientific work.
These interactive workshops will provide direct
Course Outline opportunity for you to make progress on both a
written document and a presentation of your
Introduction to Technical & Scientific Writing work. You will learn practical, yet cutting edge
Analyzing Constraints (Audience, Purpose, and Occasion) techniques that will make your scientific
Making the Writing Process Efficient to Perform communications more effective.
Organization, Emphasis, Depth
Language: Avoiding Needless Complexity
Language: Avoiding Ambiguity After completion of the course, you will be able
Language: Making the Writing Energetic to apply and use the right and effective writing &
Language: Designing Illustrations That Persuade presentation techniques immediately when you
Writing Proposals and Other Special Documents return to work.
Avoiding Common Errors of Form
This is a unique training course and full of new
information, ideas and latest techniques that will
surpass your expectations.
DAY2 THE CRAFT OF TECHNICAL &
SCIENTIFIC PRESENTATIONS
The Craft of Technical & Scientific Presentations is a one-day short course
designed to help scientists, engineers, and technical make their research
presentations more understandable, memorable, and persuasive.
The course, which focuses on research presentations, has four goals:
(1) to learn effective strategies for structuring research presentations;
(2) to rethink the design of visual aids;
(3) make technical presentations more understandable and memorable; and
(4) to learn how to translate the passion for the work into confidence during a
presentation.
Course Outline
Introduction to Technical & Scientific Presentations
- Analyzing Constraints (Audience, Purpose, and Occasion)
- Beginnings of a Research Presentation
Middles of a Research Presentation
- The Problem with Slides as Typically Designed
- What Psychology Research Tells Us about How People Learn with Slides
WHO SHOULD ATTEND
- Key Assumptions All Engineers & Technical Professionals
The Assertion-Evidence Slide Structure Scientists & Researchers
- Key Steps for Creating Assertion-Evidence Slides Project Managers
- Examples from Research
Endings of a Research Presentation Architects & Software Developers
- Achieving Confidence Operation, Maintenance & Plant Managers
Those who must communicate regularly about
scientific or technical material. This course will
also help the Engineering, Science & Medical
“The art of communication is students to excel in technical presentations.
the language of leadership.”
- James Humes COURSE SCHEDULE
8.00 Registration & Coffee/Tea
8.30 Workshop commences
10.30 - 11.00 Morning coffee/tea
12.30 - 13.30 Lunch
15.00 - 15.20 Afternoon coffee/tea
16.30 End of day
2