“Don’t Worry. Be HAPI.”
                      Hoover’s API Experience

                 Open Access to Business Insight
                           November 16, 2009




Heidi Tucker
VP, Business Development
Hoover’s, Inc.
Once upon a
  time…



              2
Risk, Credit       Company,           Industry       Powerful advice,
  Reports.       People, Industry       Profiles       articles, tools.
150MM Global       Insight and
 companies.           Tools.


          D&B/Hoover’s offers the most comprehensive
            source of business insight in the world.


        Single source for business success info and tools.

                                                                          3
Developers “plug-in” and deliver Hoover’s business
   insight via web applications and software tools.

Why API?

Benefits:
  Increase in Hoover’s pervasiveness in business workflows
  On demand information for our clients (retention)
  Crowdsourcing innovation

Mashery Enables Scalable Success
  Throttles access, provides reporting, security



                                                              4
Forums, videos,
testimonials, etc.




                     5
Company and People Search
69 million professionals and 61 million companies worldwide


API Calls:
  Company Detail
  Person Detail
  News
  Family Tree
  D&B Prescreen Score
  First Research profiles




                                                              6
HAPI Journey

  HAPI Live - October 1, 2008

  $1MM+ revenue in first year

  50+ clients

  V 3.0 Launched Nov 12
  Evolving…value prop

                 …target market

                        …sales process

                              …pricing

                                     …role within Hoover’s


                                                             7
1.  Mobile

2.  CRM

3.  Enterprise Applications

4.  Product Integration

5.  Publishing




                              8
CRM Integration - Access Hoover’s
 Real-time access to Hoover’s proprietary database.

                                           CR M
                                    i thin
                               All w rkflow
2 Main Functions:                  wo
  1.  Update company
      or person record
  2.  Build a List of
      companies or
      people


More Info:
      View “Family Tree”
      View competitors
      Historical Financials
      Industry Info            Detailed
      Call Prep Sheet          company
                                description>>>

  On Demand and On
   Premise


                                                      9
Webform Enrichment Widget

“Lead Append”




      1                       2                        3
 Customer enters   “Auto suggest” calls HAPI,   Populates webform.
 company name         returns results list.
                                                Packages up to 50
                   Customer selects correct       fields of info for
                         company.                transport to CRM




                                                                       10
Xobni

Email plug-in that indexes
and prioritizes your email.
•  Photo
•  Instant meeting scheduler
•  Social graph
•  Conversation threads
•  Shared files
•  Email analytics - rank, TOD

Four content sources:
•  Hoover’s
•  LinkedIn
•  Facebook
•  Twitter

Private company
Cisco, lead investor




                                 11
HAPI “auto” search based
on email domain

•    Company description
•    Address
•    Sales
•    Employee Count

Links to Hoover’s site for
more info

Free to end user




                             12
Lead Liaison




Marketing Automation   Lead Append   Flow into CRM, etc.



                                                           13
Attaain “CI”


Search by:
•  Company
•  Keyword
•  URL

Returns full
Hoover’s
records




                 14
Broadlook “Profiler X”

                         Web scrape &
                         score people
                         search
                         Find mid-level
                         managers

                         Link to HAPI for
                         company info or
                         list build

                         Premium (paid)
                         subscription to
                         Hoover’s content




                                            15
Business Models and Measurement

  Distribution
   –    Direct Sales – Enterprise and OEM
   –    Partner Channel
   –    SEM/SEO, contests
   –    “AppExchange”

  Pricing
   –    Free
   –    Per user per month
   –    Per API Call
   –    Flat content license fee

  Measurement
   –    Revenue
   –    Number of clients
   –    Volume of calls
   –    Lead Generation
                                            16
  Who gets Keys to the Kingdom?
  Differences to Core product
  Scalability
  Predictability – sales, usage
  Growth v. Cannibalization – which comes first?
  Brand Compliance
  Reputational Risk
  Staffing: Tech Pre-Post Sales Support

       “Ah Ha” Moment: HAPI Not a turnkey solution




                                                     17
  Widgets and Tools

  Batch downloading

  Expanded billing options

  Improved analytics

  Third party content

  Cloud platform toolset
   –  Azure, EC2, Force.com, Google




                                      18
Heidi Tucker
Vice President, Business Development
            Hoover’s, Inc.
             425-828-0135
         htucker@hoovers.com




                                       19
Other HAPI Use Cases

HR Recruiting
•  Recruiters link job postings to company and industry description

Address verification
•  Shipping department checks address info against Hoover’s to
   reduce bad address non-deliverables
Outbound Telemarketing
•  Hoover’s info populates predictive dialer contact info
•  Forwards company info to sales rep upon successful call connection

Web analytics publisher
•  Users see traffic and corresponding basic business information
•  Advanced users can click on basic information link to get complete
   Hoover’s data

Alumni social networking tool
•  Alumni find connections and see their company info
                                                                        20
Detailed HAPI Search Fields

Search for companies or executives by keyword   Retrieve in-depth company or executive infor by ID
 Company content:                                Company content:
        Company Name                                   Company Name and Location
        Company location: city, state and              Company phone numbers
         country only                                   Annual sales and total employees
        Country ID                                    Company type
        DUNS number                                   Company description (synopsis)
        Annual sales                                  State of incorporation and ownership year
        Hoover's Company ID                           Industries
                                                       Competitors
Executive content:                                     SIC Code and NAICS code
       Person name                                    URL
         Hoover's Officer ID                          Corporate Family linkage (Family Tree)
         Title                                        More info hyperlinks
         Company name                                 Longitude and Latitude
         Hoover's Company ID                          Hoover’s Custom Report
                                                Executive content:
                                                       Company name
                                                       Hoovers Company ID
                                                       Company location
                                                       Company phone numbers
                                                       Person name and age
                                                       Hoovers Officer ID
                                                        Bio
                                                                                                     21
HAPI Search Fields, continued

Build custom lists or search the database using   Or simply search for a person by name, title and
more than 40 criteria on companies and            company to get the contact information needed
executives                                        to connect to the right people

  Company content:                                     –  Title
            Company Name                              –  Age
            Company location: city, state and         –  Professional industry
             country only                              –  Contact information (phone/fax)
            Country ID                                –  Company name
            DUNS number
            Annual sales
            Hoover's Company ID
  Executive content:
            Person name
            Hoover's Officer ID
            Title
            Company name
            Hoover's Company ID




                                                                                                     22

The Business of APIs 2009 - Hoover's

  • 1.
    “Don’t Worry. BeHAPI.” Hoover’s API Experience Open Access to Business Insight November 16, 2009 Heidi Tucker VP, Business Development Hoover’s, Inc.
  • 2.
    Once upon a time… 2
  • 3.
    Risk, Credit Company, Industry Powerful advice, Reports. People, Industry Profiles articles, tools. 150MM Global Insight and companies. Tools. D&B/Hoover’s offers the most comprehensive source of business insight in the world. Single source for business success info and tools. 3
  • 4.
    Developers “plug-in” anddeliver Hoover’s business insight via web applications and software tools. Why API? Benefits:   Increase in Hoover’s pervasiveness in business workflows   On demand information for our clients (retention)   Crowdsourcing innovation Mashery Enables Scalable Success   Throttles access, provides reporting, security 4
  • 5.
  • 6.
    Company and PeopleSearch 69 million professionals and 61 million companies worldwide API Calls:   Company Detail   Person Detail   News   Family Tree   D&B Prescreen Score   First Research profiles 6
  • 7.
    HAPI Journey   HAPILive - October 1, 2008   $1MM+ revenue in first year   50+ clients   V 3.0 Launched Nov 12   Evolving…value prop …target market …sales process …pricing …role within Hoover’s 7
  • 8.
    1.  Mobile 2.  CRM 3. Enterprise Applications 4.  Product Integration 5.  Publishing 8
  • 9.
    CRM Integration -Access Hoover’s Real-time access to Hoover’s proprietary database. CR M i thin All w rkflow 2 Main Functions: wo 1.  Update company or person record 2.  Build a List of companies or people More Info:   View “Family Tree”   View competitors   Historical Financials   Industry Info Detailed   Call Prep Sheet company description>>>   On Demand and On Premise 9
  • 10.
    Webform Enrichment Widget “LeadAppend” 1 2 3 Customer enters “Auto suggest” calls HAPI, Populates webform. company name returns results list. Packages up to 50 Customer selects correct fields of info for company. transport to CRM 10
  • 11.
    Xobni Email plug-in thatindexes and prioritizes your email. •  Photo •  Instant meeting scheduler •  Social graph •  Conversation threads •  Shared files •  Email analytics - rank, TOD Four content sources: •  Hoover’s •  LinkedIn •  Facebook •  Twitter Private company Cisco, lead investor 11
  • 12.
    HAPI “auto” searchbased on email domain •  Company description •  Address •  Sales •  Employee Count Links to Hoover’s site for more info Free to end user 12
  • 13.
    Lead Liaison Marketing Automation Lead Append Flow into CRM, etc. 13
  • 14.
    Attaain “CI” Search by: • Company •  Keyword •  URL Returns full Hoover’s records 14
  • 15.
    Broadlook “Profiler X” Web scrape & score people search Find mid-level managers Link to HAPI for company info or list build Premium (paid) subscription to Hoover’s content 15
  • 16.
    Business Models andMeasurement   Distribution –  Direct Sales – Enterprise and OEM –  Partner Channel –  SEM/SEO, contests –  “AppExchange”   Pricing –  Free –  Per user per month –  Per API Call –  Flat content license fee   Measurement –  Revenue –  Number of clients –  Volume of calls –  Lead Generation 16
  • 17.
      Who getsKeys to the Kingdom?   Differences to Core product   Scalability   Predictability – sales, usage   Growth v. Cannibalization – which comes first?   Brand Compliance   Reputational Risk   Staffing: Tech Pre-Post Sales Support “Ah Ha” Moment: HAPI Not a turnkey solution 17
  • 18.
      Widgets andTools   Batch downloading   Expanded billing options   Improved analytics   Third party content   Cloud platform toolset –  Azure, EC2, Force.com, Google 18
  • 19.
    Heidi Tucker Vice President,Business Development Hoover’s, Inc. 425-828-0135 htucker@hoovers.com 19
  • 20.
    Other HAPI UseCases HR Recruiting •  Recruiters link job postings to company and industry description Address verification •  Shipping department checks address info against Hoover’s to reduce bad address non-deliverables Outbound Telemarketing •  Hoover’s info populates predictive dialer contact info •  Forwards company info to sales rep upon successful call connection Web analytics publisher •  Users see traffic and corresponding basic business information •  Advanced users can click on basic information link to get complete Hoover’s data Alumni social networking tool •  Alumni find connections and see their company info 20
  • 21.
    Detailed HAPI SearchFields Search for companies or executives by keyword Retrieve in-depth company or executive infor by ID Company content: Company content:   Company Name   Company Name and Location   Company location: city, state and   Company phone numbers country only   Annual sales and total employees   Country ID   Company type   DUNS number   Company description (synopsis)   Annual sales   State of incorporation and ownership year   Hoover's Company ID   Industries   Competitors Executive content:   SIC Code and NAICS code   Person name   URL   Hoover's Officer ID   Corporate Family linkage (Family Tree)   Title   More info hyperlinks   Company name   Longitude and Latitude   Hoover's Company ID   Hoover’s Custom Report Executive content:   Company name   Hoovers Company ID   Company location   Company phone numbers   Person name and age   Hoovers Officer ID   Bio 21
  • 22.
    HAPI Search Fields,continued Build custom lists or search the database using Or simply search for a person by name, title and more than 40 criteria on companies and company to get the contact information needed executives to connect to the right people Company content: –  Title   Company Name –  Age   Company location: city, state and –  Professional industry country only –  Contact information (phone/fax)   Country ID –  Company name   DUNS number   Annual sales   Hoover's Company ID Executive content:   Person name   Hoover's Officer ID   Title   Company name   Hoover's Company ID 22