The Blueprint for Change:
How the Best Are Succeeding in Transformation
Brent Grimes – VP Global Customer Success
Nils Fernando – Customer Success Director
May 2016
application network = the what
operating model = the how
3
Transformation is hard
Balanced approach requires project & platform accountability
Technology alone will not deliver transformation
5
• The right operating model and organizational principles are critical
• Two common patterns for successful transformation
Balanced Approached Center for Enablement
6
Balanced Approach
Balanced approach most frequently delivers transformation
Option 1: Project-led Option 3: Platform-led
Project 1 Project 2 Project 3
A B C D E F
Project Timeline
Team
HW
“MVP” P1 P2 P3
Log
Audit
Secur
Platform Timeline
Team
HW
“MVP”
Log
Audit
Secur
P1
Platform
Components A-F
Proj
1
Proj
2
Proj
3
...
P1 P2 P3
...
...
Balanced Deployment
Project 1 Project 2 Project 3
A B C
Project Timeline
Platform Timeline
“MVP” P1 P2 P3
Platform Components D-F
...
Team
HW
Log
Audit
Use discovery process to identify
foundational component sequencing
Balanced approach prioritizes composability
8
Project-led Approach Balanced Approach
Gravity
9
Business as usual
Enables platform evolution while delivering key projects
Leverage a simultaneous project focus and platform evolution approach to enable sharing of resources by
exposing core functionality via API’s
Reference Architecture
Project Backlog
Proj
1
Proj
2
Proj
3
Core Services
A B C Platform Timeline
Project 1 Project 2 Project 3
A B C
Project Timeline
Platform Components D, E, F,…
Balanced Deployment Approach
Leads
to
• Embed core reusability via a reference architecture comprising of common patterns, templates, and best
practices
• Increase maturity with each project by building core business APIs and shared services that make data accessible
at the edge of the enterprise for widespread consumption
• Increase adoption of core API’s by establishing a repository and practices to share reusable resources
Key Considerations
Every project adds value to the application network
11
Devs for next project
Developer
communities
Inventory
data
Customer
data
Orders
Customers
Order data
IT’s absolute imperative to change
12
DemandsonIT
Time
Today
IT delivery capacity
Enabling IT to support business transformation
13
DemandsonIT
IT delivery capacity
Time
Today
Success = material increase in IT delivery capacity
14
DemandsonIT
Time
IT delivery capacity
Today
Positive growth in
delivery capacity
Massive growth in
delivery capacity
Traditional project delivery
Balanced, API-led delivery
Increased delivery capacity drives increased value
15
Time
Capability investment
Capability
payback
Take away
• Balanced approach supports capability
development alongside project delivery
16
Center for Enablement
An approach to unlocking your organization
Mainframe FTP, Files
Experience Layer: Innovation and digital products
Process APIs: Agility and new value creation
System APIs: Decentralized access to core assetsCentral IT
LoB
Dev/IT
App Dev
Accessibility
& Ownership
The C4E is a new operating model for IT
• Enablement over delivery
• Not an ivory tower!
• Decentralize to scale
• Drive multi-modal / multi-speed integration
Achieving de-centralization, federation and speed
Without losing control
Central IT
LoB
Dev/IT
App Dev
Accessibility
& Ownership
Shifting the mindset… and why?
Business
Enablement
Business
Enablement
Business
Enablement
Local
Project
Leadership
Local
Project
Leadership
Local
Project
Leadership
Center 4
Enablement
Platform Architects /
DevOps Architects /
API Architects /
API Evangelists
Platform
DevOps Team
Project
Delivery
Teams
Achieving de-centralization, federation and speed
Without losing control
C4E Capabilities, roles and skillsets
21
C4E
Platform
DevOps
Team
Analysts
Coaches and
Evangelists
Platform
& Product
Owners
API &
Platform
Architects
Lead &
Sponsor
Capabilities – The ‘What?’ Roles and Skills – Who?
Catalyst engagement model
Catalyst Strategic Engagement Model
23
Business
Transformation
Programs
Rapid Start Accelerate
• Value mapping and
analysis
• Benchmarking
• Core capabilities
• Customer and
partner enablement
• Production to
consumption
• Platform scale
MuleSoft Catalyst
Leadership and advocacy: Customer Success
Delivery and IP transfer: Training, Services, Support
C4E Operating
Model
• Capability
assessment
• C4E Blueprint
Planning Execution
Outcome-driven engagement
Enabling a new IT operating model
Production
Agile Development, SDLC,
DevOps, Microservices, APIs
publish
reusable
assets
Central IT or LoB IT
Consumption
Community enablement,
asset discovery, self-service
feedback
and
metrics
LoB IT, SIs, App Dev
Think big, start small, build fast
25
Thank you
Enabling a new IT operating model
Production
Agile Development, SDLC,
DevOps, Microservices, APIs
publish
reusable
assets
Consumption
Community enablement,
asset discovery, self-service
feedback
and
metrics

The Blueprint for Change: How the Best Are Succeeding in Transformation

  • 1.
    The Blueprint forChange: How the Best Are Succeeding in Transformation Brent Grimes – VP Global Customer Success Nils Fernando – Customer Success Director May 2016
  • 2.
    application network =the what operating model = the how
  • 3.
  • 4.
    Balanced approach requiresproject & platform accountability
  • 5.
    Technology alone willnot deliver transformation 5 • The right operating model and organizational principles are critical • Two common patterns for successful transformation Balanced Approached Center for Enablement
  • 6.
  • 7.
    Balanced approach mostfrequently delivers transformation Option 1: Project-led Option 3: Platform-led Project 1 Project 2 Project 3 A B C D E F Project Timeline Team HW “MVP” P1 P2 P3 Log Audit Secur Platform Timeline Team HW “MVP” Log Audit Secur P1 Platform Components A-F Proj 1 Proj 2 Proj 3 ... P1 P2 P3 ... ... Balanced Deployment Project 1 Project 2 Project 3 A B C Project Timeline Platform Timeline “MVP” P1 P2 P3 Platform Components D-F ... Team HW Log Audit Use discovery process to identify foundational component sequencing
  • 8.
    Balanced approach prioritizescomposability 8 Project-led Approach Balanced Approach
  • 9.
  • 10.
    Enables platform evolutionwhile delivering key projects Leverage a simultaneous project focus and platform evolution approach to enable sharing of resources by exposing core functionality via API’s Reference Architecture Project Backlog Proj 1 Proj 2 Proj 3 Core Services A B C Platform Timeline Project 1 Project 2 Project 3 A B C Project Timeline Platform Components D, E, F,… Balanced Deployment Approach Leads to • Embed core reusability via a reference architecture comprising of common patterns, templates, and best practices • Increase maturity with each project by building core business APIs and shared services that make data accessible at the edge of the enterprise for widespread consumption • Increase adoption of core API’s by establishing a repository and practices to share reusable resources Key Considerations
  • 11.
    Every project addsvalue to the application network 11 Devs for next project Developer communities Inventory data Customer data Orders Customers Order data
  • 12.
    IT’s absolute imperativeto change 12 DemandsonIT Time Today IT delivery capacity
  • 13.
    Enabling IT tosupport business transformation 13 DemandsonIT IT delivery capacity Time Today
  • 14.
    Success = materialincrease in IT delivery capacity 14 DemandsonIT Time IT delivery capacity Today Positive growth in delivery capacity Massive growth in delivery capacity Traditional project delivery Balanced, API-led delivery
  • 15.
    Increased delivery capacitydrives increased value 15 Time Capability investment Capability payback Take away • Balanced approach supports capability development alongside project delivery
  • 16.
  • 17.
    An approach tounlocking your organization Mainframe FTP, Files Experience Layer: Innovation and digital products Process APIs: Agility and new value creation System APIs: Decentralized access to core assetsCentral IT LoB Dev/IT App Dev Accessibility & Ownership
  • 18.
    The C4E isa new operating model for IT • Enablement over delivery • Not an ivory tower! • Decentralize to scale • Drive multi-modal / multi-speed integration Achieving de-centralization, federation and speed Without losing control Central IT LoB Dev/IT App Dev Accessibility & Ownership
  • 19.
  • 20.
    Business Enablement Business Enablement Business Enablement Local Project Leadership Local Project Leadership Local Project Leadership Center 4 Enablement Platform Architects/ DevOps Architects / API Architects / API Evangelists Platform DevOps Team Project Delivery Teams Achieving de-centralization, federation and speed Without losing control
  • 21.
    C4E Capabilities, rolesand skillsets 21 C4E Platform DevOps Team Analysts Coaches and Evangelists Platform & Product Owners API & Platform Architects Lead & Sponsor Capabilities – The ‘What?’ Roles and Skills – Who?
  • 22.
  • 23.
    Catalyst Strategic EngagementModel 23 Business Transformation Programs Rapid Start Accelerate • Value mapping and analysis • Benchmarking • Core capabilities • Customer and partner enablement • Production to consumption • Platform scale MuleSoft Catalyst Leadership and advocacy: Customer Success Delivery and IP transfer: Training, Services, Support C4E Operating Model • Capability assessment • C4E Blueprint Planning Execution Outcome-driven engagement
  • 24.
    Enabling a newIT operating model Production Agile Development, SDLC, DevOps, Microservices, APIs publish reusable assets Central IT or LoB IT Consumption Community enablement, asset discovery, self-service feedback and metrics LoB IT, SIs, App Dev
  • 25.
    Think big, startsmall, build fast 25
  • 26.
  • 27.
    Enabling a newIT operating model Production Agile Development, SDLC, DevOps, Microservices, APIs publish reusable assets Consumption Community enablement, asset discovery, self-service feedback and metrics