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ADP: Driving Faster Customer Onboarding with MuleSoft - Michael Bevilacqua, VP of Product Development, ADP
ADP utilizes Mulesoft to enhance the onboarding experience for clients by streamlining integrations and reducing complexities associated with diverse systems. The implementation has reportedly improved efficiency and client satisfaction, showcased through impressive metrics in employment tax management and compliance documentation. Furthermore, the adoption of new technology aims to foster a more responsive, flexible, and innovative approach to client service.
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ADP: Driving Faster Customer Onboarding with MuleSoft - Michael Bevilacqua, VP of Product Development, ADP
- 1. +MICHAEL BEVILACQUA VP, ProductDevelopment, Pasadena Innovation Center Copyright © 2016 ADP, LLC. Proprietary. ADP Uses MuleSoft to Improve Onboarding EFFORTLESS CLIENT EXPERIENCE
- 2. Copyright © 2016ADP, LLC. Proprietary. WHO LIKES GETTING PAID?
- 3. #ADPinnovation | #hellowork Copyright© 2016 ADP, LLC. Proprietary. BY THE NUMBERS ADP $1,000,000,000,0 00+ employment taxes moved 48,000,000+ $15,000,000 10,000,000+ $1,000,000,000+ tax credits secured W2s proces sed garnishments disbursed ACA 1095 forms issued
- 4. #ADPinnovation | #hellowork Copyright© 2016 ADP, LLC. Proprietary. BY THE NUMBERS ADP $1+ TRILLIONemployment taxes moved 48+ MILLION W2s processed $15 MILLIONgarnishment disbursements10+ MILLION ACA 1095 forms issued $1+ BLLIONtax credits secured
- 5. #ADPinnovation | #hellowork Copyright© 2016 ADP, LLC. Proprietary. TO SHARE WE NEED DATAINFORMATION ASSETS With clients and partners…
- 6. #ADPinnovation | #hellowork Copyright© 2016 ADP, LLC. Proprietary. …TO GET THEM UP AND RUNNING FASTER MISSION: STREAMLINE CLIENT ONBOARDING
- 7. ASSESS THE SITUATION Copyright ©2016 ADP, LLC. Proprietary.
- 8. Copyright © 2016ADP, LLC. Proprietary. DESPERATELY DISPARATE BEFORE: #ADPinnovation | #hellowork BI-DIRECTIONAL DATA FLOW Secure FTP Employmen t Verification Wage Garnishment s Employmen t Tax Health Complianc e To ADP
- 9. WE HAD OURCHALLENGES BEFORE Hundreds of new clients live every year, but it is far from “effortless” ADP INTEGRATIONS • DIFFERENT LoBs, approaches, systems of record CLIENT INTEGRATIONS CLOUD SHIFT DO-IT- YOURSELF ON-BOARDING BURSTS • COMPLEX, CUSTOMIZED on-premises approach • ERP SHIFT to the cloud (3:4 clients) • INCONSISTENT DIY, client-built integrations • STRESS on the organization by seasonal “bursts”
- 10. Copyright © 2016ADP, LLC. Proprietary. #ADPinnovation | #hellowork TAX INTEGRATION CLIENT JOURNEY
- 11. START SOLUTIONING Copyright © 2016ADP, LLC. Proprietary.
- 12. Copyright © 2016ADP, LLC. Proprietary. #ADPinnovation | #hellowork SUCCESS PROCESS TECHNOLOGYPEOPLE CHANGE MANAGEMENT THREE PILLARS
- 13. Copyright © 2016ADP, LLC. Proprietary. PEOPLE #ADPinnovation | #hellowork Upgrade talent to match modern solutions Top-performing teams require tough decisions
- 14. Copyright © 2016ADP, LLC. Proprietary. #ADPinnovation | #hellowork …THROUGH VARIOUS APPROACHES GOAL: PROMOTE LEARNING
- 15. Copyright © 2016ADP, LLC. Proprietary. DEV PRINCIPLES PROCESS #ADPinnovation | #hellowork 1THE REASON IT ALL EXISTS 2KEEP IT SIMPLE STUPID 3MAINTAIN THE VISION 4IF YOU BUILD IT, THEY WILL COME 5BUILD MODULARIT Y 6DEVELOP ONLY UNIQUE CAPABILITIE S 7THINK! 8DRY 9SOLID 10EMBRACE MODERN APP DEV ASPECTS
- 16. BREAK Copyright © 2016ADP, LLC. Proprietary. DEV PRINCIPLES PROCESS #ADPinnovation | #hellowork OLD SOLUTION MINDSET • DRAMATIZE the possibilities! • CLIENT focus NEED PROCESSTO SUPPORT MODERN APPLICATION SYSTEMS • CONTINUOUS deployment • END TO END testing • COMMON DOMAIN model
- 17. Copyright © 2016ADP, LLC. Proprietary. #ADPinnovation | #hellowork …VARIOUS REPRESENTATIONS, MEANINGS, ACRONYNS OLD LANGUAGE
- 18. Copyright © 2016ADP, LLC. Proprietary. COMMON DOMAIN MODEL NEW #ADPinnovation | #hellowork BENEFITS CORE HR PAYROLL STAFFING TALENT TAX TIME
- 19. TECHNOLOGY Inventory of existingoptions These won’t work – NEED something new Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork
- 20. TO ADDING NEWTECHNOLOGY CHALLENGES Entrenched partners have in-house champions resistant to change Everyone has an opinion Solutions looking for a problem Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork Uncertainty – undetermined APIs
- 21. Copyright © 2016ADP, LLC. Proprietary. PROCESS SELECTION #ADPinnovation | #hellowork Metric-based evaluation • Identified key evaluation metrics and sought information Experimentation • ADP staff built the prototypes themselves Quantify • Developer experience • Operations experience • Installation and deployment
- 22. MULESOFT PARTNER WITH Copyright ©2016 ADP, LLC. Proprietary.
- 23. Copyright © 2016ADP, LLC. Proprietary. MULESOFT WHY #ADPinnovation | #hellowork IMPLEMENTATION COSTS DEPLOYMENT COSTS FUTURE COSTS HARDWARE COSTS MAINTENANCE COSTS • LESS training required • APPEAL to attract talent • Dev PRODUCTIVITY • SIMPLER to deploy • FASTER ROI • SUBSCRIBE vs. license • LESS consulting • Single CONSISTENT product • CLEAR product roadmap • Better PERFORMANCE • LESS hardware • Better SUPPORT • More FLEXIBLE
- 24. Copyright © 2016ADP, LLC. Proprietary. MULESOFT PAIN POINTS • Lots of JAVA/GROOVY – Developer s slipping back into comfort zone with Groovy and Java • DELAYS in infrastructure • CLOUD-CENTRIC • Business REALITIES of integration • DataWeave LIMITED in functionality & polish • Enhancements NEEDED • Developers BLOCKED • LARGE FILE (500+MB) processing severely limited • NO NATIVE SUPPORT for key components – Kafka – Clustered Redis Cache Be aware of… SLIPS, TRIPS, and FALLS IMPLEMENTATION COSTS DEPLOYMENT COSTS FUTURE COSTS HARDWARE COSTS MAINTENANCE COSTS • Difficult to find MuleSoft talent
- 25. Copyright © 2016ADP, LLC. Proprietary. MULESOFT PAIN POINTS – SOLUTION #ADPinnovation | #hellowork • BRING on-site MuleSoft consulting • HIRE architects • Expect HETEROGENOUS SOLUTION • Expect to PAY $$$ • GROUNDED in reality • MODULAR solutions • QUEUE oriented • DUAL license • Perfection is the enemy of PROGRESS • MOCK till released • EXPECT defects • ENGAGE support early • ENGAGE Performance Engineering team • FLEXIBILITY in technology components IMPLEMENTATION COSTS DEPLOYMENT COSTS FUTURE COSTS HARDWARE COSTS MAINTENANCE COSTS
- 26. Copyright © 2016ADP, LLC. Proprietary. ADP SMARTCOMPLIANCE® PLATFORM APPROACH AFTER ANYPOINT PLATFOR M Validates Modifies Transforms ONE CONNECTOR ERP extracts compliance data once Employmen t Verification Wage Garnishment s Employmen t Tax Health Complianc e To ADP BI-DIRECTIONAL DATA FLOW AP I Client ERP Client ERP
- 27. Copyright © 2016ADP, LLC. Proprietary. ADP SMARTCOMPLIANCE® PLATFORM APPROACH SOLUTION #ADPinnovation | #hellowork
- 28. CELEBRATE SUCCESS Copyright © 2016ADP, LLC. Proprietary.
- 29. Copyright © 2016ADP, LLC. Proprietary. AN EFFORTLESS CLIENT EXPERIENCE AFTER #ADPinnovation | #hellowork ADP INTEGRATIONS • STREAMLINE backend AVS integration approach CLIENT INTEGRATIONS CLOUD SHIFT DO-IT- YOURSELF NEW ERPs BURST STRESS • RADICALLY, SIMPLIFIED approach • FULL SUPPORT for cloud • API-ENABLED integrations • React FASTER • FLEXIBLE design • FORWARD THINKING technology
- 30. Copyright © 2016ADP, LLC. Proprietary. CAN DO IT TOO! YOU #ADPinnovation | #hellowork Assess your situation Start solutioning Partner with MuleSoft Celebrate success
- 31. WE’RE HIRING! www.adp.com/careers Copyright © 2016ADP, LLC. Proprietary. #ADPinnovation | #hellowork
- 32. THANK YOU #ADPinnovation |#hellowork ADP.com ADPcomplianceinsights.com The information provided in this document is for informational purposes only and not for the purpose of providing legal, accounting, or tax advice. The information and services ADP provides should not be deemed a substitute for the advice of any such professional. Such information is by nature subject to revision and may not be the most current information available. ADP and the ADP logo are registered trademarks of ADP, LLC. ADP A more human resource. is a service mark of ADP, LLC. All other marks are the property of their respective owners. Copyright © 2015-2016 ADP, LLC. All rights reserved.
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- 34. NOW IT’S YOUR TURN Copyright ©2015 ADP, LLC. Proprietary and Confidential.
- 36. Copyright © 2016ADP, LLC. Proprietary. ADP SMARTCOMPLIANCE® PLATFORM APPROACH SOLUTION
- 37. Copyright © 2016ADP, LLC. Proprietary. ADP SMARTCOMPLIANCE® PLATFORM APPROACH SOLUTION
- 38. Copyright © 2016ADP, LLC. Proprietary. ADP SMARTCOMPLIANCE® PLATFORM APPROACH SOLUTION
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- 40. #1 WIN REDUCED DAYS TO ONBOARD #2WIN REDUCED 32 PAGES TO 1 #3 WIN MEASURE #3.. THE RESULTS WHAT SUCCESS LOOKS LIKE #ADPinnovation | #hellowork Copyright © 2015 ADP, LLC. Proprietary and Confidential.
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- 42. #ADPinnovation | #hellowork Copyright© 2016 ADP, LLC. Proprietary. THE ACA “BURST” BACKLOG: Unemployment Claims Wage Garnishments Wage Payments Health Compliance Employment Tax EDIT SLIDE
- 43. Copyright © 2016ADP, LLC. Proprietary. #ADPinnovation | #hellowork GAIN ADVOCATES
- 44. Copyright © 2016ADP, LLC. Proprietary. TO GAIN ADVOCATES HAVE THE DATA #ADPinnovation | #hellowork Conduct Client Journeys vs. Internal view Clearly articulate client pain points Know what to measure Financial analysis assesses current cost Understand impact to client and your business