The Baldrige Framework is a process-focused quality system that focuses on managing and implementing good processes to consistently produce good results, unlike product-focused systems. It is based on the principle that good processes must produce good fruits, while poor processes will only produce poor results through flukes that are not sustainable. The framework emphasizes understanding processes through written documentation of how things are done, and focuses on process management and developing people rather than products or organization structure.

1. Baldrige Framework
It is a “Process-focused” framework.
Process
Design
Not a “Product-focused” quality system
Manage/
Implement

2. Good Process must always produces good
Results.
Baldrige Framework
Principle
Main
Matthew 7:17
Good trees produce fine fruits,
Rotten Trees produce worthless fruits.
Poor Process Good result Fluke!
Not sustainable!

3. Process =
“HOW” do you do this?
“HOW” do you do that?
“HOW” do you do those?
Can you explain me how?
How do you do it?
Can you write it down on
paper to explain &describe
me “how” you do it?

4. TQA focuses on Process Management and People
not product and organization structure !