This document outlines an agenda for training employees in negotiation skills. It discusses key skills like communication, strategy and planning, active listening, emotional intelligence, problem solving, decision making, persuasion, and teamwork. It then provides a proposed 5-month timeline to finalize participants, complete trainings, have employees take on negotiation projects, review successes and lessons learned, and go live with applying the new skills. The overall goal is to improve employees' negotiation abilities and decision making through this structured skills development program.

1. The Art of
Negotiations

2. Agenda

3. Introduction

4. Negotiations – Key building blocks
Skills Why is the skill important?
Communication
Communication is the backbone of negotiation.The way you communicate decides the fate of the negotiation. It involves
identifying the nonverbal cues, using the right words and expressing your thoughts in a compelling and engaging way.
Strategy and Planning
Good negotiators often come with one or more backup plans. Consider all solutions to the problem before entering a
negotiation.
Active Listening
Active listening is the key to a successful negotiation as it ensures that you listen to the other party and understand what
they are trying to say.Also, with active listening, you do not miss out on crucial information, which builds trust and helps
reach a consensus faster.
Emotional intelligence
The ability to control and manage your emotions and deal with the other party's emotions differentiates a successful
negotiator from an unsuccessful one. People high on emotional intelligence (EI) can accurately perceive and express their
emotion, recognize others' emotions and use these emotions to facilitate solutions.
Problem Solving
Good negotiators have strong problem-solving skills.They solve every problem with analytical and logical approach that
comes in the negotiation process.
Decision Making
In psychology, decision-making is regarded as the cognitive process resulting in the selection of a belief or a course of
action among several possible alternative options. It could be either rational or irrational.
Persuasion
Persuasion is a negotiation skill that allows people to convince others to look at things differently and change their minds
about something.Therefore, good negotiators have the ability to influence others and, in a way, inspire them to follow
certain paths that lead to a compromise.
Teamwork
Being an effective negotiator that can influence others also requires the ability to work within a team.Working well with
others can allow you to understand people's needs and thoughts better, empathise with them to notice what motivates
them to behave a certain way. Gathering that kind of information can help you plan out what and how you want to share
your ideas when negotiating.

5. Negotiations – Improve decision making

6. Negotiations – Training Modules
Communication skills
Cultural
understanding
of APAC region
Emotional
Intelligence
Problem Solving
Decision
Making
Communication & Social
Skills - Course Link
Emotional Intelligence: How
To Influence People &
Businesses - Course Link
Creative Problem Solving &
Decision Making - Course
Link

7. Timeline
Month 1
Finalize the participants and
Introduction
Month 2
Training completion
Month 3
POC Negotiation projects
Month 4
Review the success. Lessons learnt.
Apply the learnings
Month 5
Go-live and continue to review the
success

8. Summary

9. Thank You