The 10 best performing saa s solution providers 2018

SaaS Can Create Business
Developments with Different
Revenue Streams
Tech-Trend
Modernizing Legacy Infrastructure
Steve Wilson
CEO
10The
Solution Providers 2018
Best Performing
Embedded Systems are
Gaining Popularity across
All Domains
Revenue Tips
WhiteSky Labs
December 2018
www.insightssuccess.com

What the
Future Beholds
for SaaS
ot so long ago, people like you and me were used to buying software on a CD-ROM and had to
Ninstall them manually. However, in recent times more businesses have moved away from their
conventional on-premise software model in favor of the web based Software as a Service solution
(SaaS). According to various researches, more than 64 percent of small and medium businesses are now
relying on cloud-based technology in order to boost productivity. The best part is, around 88 percent
businesses are planning to invest in SaaS in the coming 2-3 years.
On the other hand, SaaS has been present for more than a decade now, and only achieved its maturity after
legacy software providers ﬁnally abandoned their outdated pricing, licensing and delivery models in favor
of SaaS and cloud subscriptions.
So, what’s driving this continuous growth even after a decade of existence? The simple answer is
convenience! SaaS helps organizations with ﬂexible payments via subscriptions, automatic updates and
support. It additionally, saves various organizations from having to install and run software on their own
PCs and data centers, which eventually leads to savings of money, time and resources.
So, what does the future hold for SaaS? While it’s not easy to answer, still there are few trends which can
eventually impact the growth of SaaS.
Ÿ With each passing day, organizations are growing and reaching a certain level of maturity and
adoption, which is eventually shifting the focus from customer acquisition to customer retention. This
is helping to the rise of Product as a Service (PaaS), allowing companies to choose add-on apps and
services while allowing companies to expand their original product.

Ÿ Security has always been an ongoing issue for SaaS, especially after regulations on privacy are
increased. With increase in adoption of smart phones, multiple points of entry for security
breaches are also increasing. Additionally, workers who are working from a remote location often
expose companies to Wi-Fi networks that are unencrypted and are more vulnerable to attacks.
Ÿ Eventually, smartphones are becoming an integral part of our lives, be it joining a FaceTime call
with colleagues who work in remote location or accessing files from Google Docs or Dropbox.
Nowadays, near to half of the small business owners use smartphones as a primary device to run
their daily operations, which is eventually increasing the demand of mobile apps or mobile first
solutions.
In the end, we can say that SaaS companies are embracing innovation and change, knowing that they
cannot rely on first generation SaaS strategies in order to stay in the competition.
So, with great enthusiasm, Insights Success has selected some of the most prominent organizations
around the globe in the issue of “The 10 Best Performing SaaS Solution Providers 2018”. These
organizations are transforming the SaaS industry with their revolutionary innovations and foremost
initiatives that mainly focus on product acceleration and customer satisfaction.
The journey starts with WhiteSky Labs, a specialized consulting organization that helps companies
unleash the potential of flexible, scalable integrated applications. A growing number of successful
Mule ESB implementations in Australia, New Zealand, United States and the Philippines make us a
partner of choice for all Mulesoft consulting and support requirements.
Then we have Avetta, who provides a cloud-based supply chain risk management platform. Our
global solution is uniquely designed to connect the world’s leading organizations with qualified
suppliers, driving sustainable growth; Digital Guardian, who provide data security solutions to
protect data from insider and outsider threats; Highfive, which is on a mission to transform every
meeting room with modern, beautifully-designed technology that empowers people to get their best
work done together; PROMIS@Service, who helps European organizations to deal with a complex
regulatory environment, to structure processes and data systematically and efficiently, and to achieve
de facto compliance with legal requirements for Health & Safety, Quality, Environmental
management and other international standards; ProMobi Technologies, who works as your
technology partner to help you build and grow your products; Spiralinks, which has designed,
installed, and hosted secure web-based systems for human resources, compensation and finance
teams for more than 20 years; ActivTrak, whose intuitive software, helps users to analyze reports
and real-time data, then use this information to find trends happening in the day-to-day operations of
the company.
Happy Reading!
Kaustav Roy

WhiteSky Labs
Modernizing Legacy
Infrastructure
ArticlesArticles
Tech-Trend
SaaS Can Create Business Developments
with Different Revenue Streams
Revenue Tips
Embedded Systems Are Gaining
Popularity Across All Domains
Cover Story
08
26
40
16
The Evolution of Testing:
Unmatched Acceleration
with Fifth Generation
Automation
Tech Outlook
32
Minimize Risk of Digital
Transformation Failure
Tech-Know Insights
46
Challenges in Cloud
Computing
Leadership Viewpoint

C o n t e n t s
Making Employee
Monitoring Easy
ActivTrak:
Using SaaS-Based Technologies
to Empower the World
Avetta:
Protecting Sensitive Data from
Potential Threats
Digital Guardian:
Meetings Reimagined
Highve:
Redening Management
Processes since Inception
SpiraLinks
Corporation:
20
28
30
22 44
Driving Simplicity and
Innovation in Mobile Device
Management
MobiLock:
36
Offering Exemplary
Multifunctional Performance
Enabling Solutions
PROMIS@Service:
38

sales@insightssuccess.com
Corporate Ofces:
December, 2018
Database Management Stella Andrew
Technology Consultant David Stokes
Circulation Managers Robert, Tanaji
Research Analyst Patrick James
Steve, Joe, Alan, Rushikesh
Anish MillerManaging Editor
Art & Design Director Amol Kamble
Associate Designer Nagesh Tambekar
Visualiser David King
Senior Sales Manager Passi D.
Business Development Executives
Marketing Manager John Matthew
Jenny FernandesAssistant Editors
Hitesh Dhamani
Art & Picture Editors BelinPaul
Co-designer Shweta Shinde
KhannaJayant
Peter CollinsBusiness Development Manager
Sales Executives
David, Kevin, Mark, Vijay
SME-SMO Executives
Prashant Chevale, Uma Dhenge
Online Marketing Strategists
Alina Sege, Shubham
Digital Marketing Manager Marry D’Souza
Technical Specialists Amar, Pratiksha
Technical Head Jacob Smile
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Executive Editor Kaustav Roy
Contributing Editors
Kedar Kulkarni
Editor-in-Chief Pooja M. Bansal
Bhushan Kadam

WhiteSky Labs:
Modernizing Legacy Infrastructure
We offer agile and cost-effective solutions
®
to address all stages of your MuleSoft
requirements from professional services
to managed support.
Best Performing
10The
Cover Story

According to a report from Gartner, there will be
50 billion connections to the internet by the end
of 2020; the majority of these will be machine to
machine. In the age of digitization, organizations are
constantly being challenged by the explosion of data,
apps and devices. Companies are innovating through
digital transformation programs in order meet rapidly
changing market dynamics and the demand to introduce
new products to market faster, while delivering a
seamless customer experience across all channels. In
order to achieve these goals, companies are realizing they
must integrate their data, and business processes with on-
premise, cloud and mobile applications. Meet WhiteSky
Labs, a Premier Partner of MuleSoft with the mission to
be the number one, full-service Partner, delivering a
complete range of integration services to their customers.
In an interview with Insights Success, CEO, Steve
Wilson described the journey of WhiteSky and how they
are adding value to the customers they are working
with.
Below are the highlights of the interview between
Steve and Insights Success:
Give a brief overview of the company and its
vision?
WhiteSky Labs are specialists in the Enterprise
Integration domain. Many of our executive
management team have worked together for the past
20 years in the UK, Europe, US and Asia Pacific. We
specialize in strategy, architecture and the delivery of
outcomes using the Mulesoft AnyPoint Platform.
When I say specialize, to clarify, we are 100%
focused as a business on MuleSoft. This is all we do
and we provide a complete range of services across
the entire MuleSoft solution delivery lifecycle. To use
a medical analogy, the vast majority of system
integrators could be described as general practitioners
offering services across many different technologies,
whereas at WhiteSky we are the specialists.
WhiteSky continues to win awards including the
MuleSoft 2017 APAC Delivery Partner of the Year
and the 2018 MuleSoft APAC Solution Delivery
Partner of the Year. We have over 100 staff working
from our offices in; Sydney, Melbourne and
Singapore, while our large MuleSoft engineering
team is based in Manila, Philippines.
We are a Premier Partner
specialised in connecting
apps, data and devices
using MuleSoft’s
Anypoint Platform, the
world’s leading
integration platform for
SOA, SaaS, and APIs.

Our blend of on and off-shore delivery
provides our customers with a very
attractive commercial solution. This is
further augmented by MuleSoft related
IP that accelerates and de-risks our
customers outcomes. All our
consultants are MuleSoft certified and
a large number also have advanced
certifications. To put it simply, this is
what we do for a living.
Our vision is not just to be the best
MuleSoft services partner worldwide,
but also to challenge our people who
have built WhiteSky to where we are
today, to continually innovate and
constantly seek to improve our
systems, processes, IP and the value
we provide. The benefits of being a
100% dedicated specialist, when
combined with the network effect or
Metcalf’s Law, means our combined
corporate knowledge and level of
practical experience continues to grow
exponentially.
What services do you offer?
WhiteSky works with customers
throughout all stages in their adoption
of MuleSoft, as well as potential
customers, by helping to define
pragmatic and cost effective integration
strategies and implement them rapidly.
Specific services include; Strategy and
Architecture, MuleSoft Project and
Programme Delivery, MuleSoft
Software Upgrades, MuleSoft
Performance Tuning, MuleSoft License
Capacity Planning, 24/7 Managed
Services for the Anypoint Platform and
full enterprise wide MuleSoft Centre of
Excellence enablement when required.
How do you deliver benefit to your
customers?
Our experience over many years of
specialization in the enterprise
integration space, working with
hundreds of companies, we have
gained a deep level of insight into what
customers need to do to be successful
and drive measurable competitive
advantage.
Companies tend to focus more at the
beginning of the cycle on technology
selection, rather than how they will
actually live with the software once it
is purchased.
We continue to see the same issues and
while it is easy to buy software, to be
successful and realize a return on
investment, companies must have a
robust operating model in place.
Typically the business case supporting
the selection and acquisition of
enterprise integration software is put in
bridge this and ensure they are creating
truly reusable APIs, complete with
enterprise wide service level
agreements as opposed to project level
ones.
Describe the experiences,
achievements or lessons learned that
have shaped the journey of the
company.
The greatest achievement without
doubt is the quality of the people
working at WhiteSky. It is our staff
who have built the exceptional
business we have today. They set very
high standards for themselves and are
accountable for meeting them. We have
been growing exceptionally rapidly
over the past three years; in 2018 alone
we have grown from 50 staff at the
beginning of the year to over 100
today.
Our focus and commitment to
excellence as a team and ourdesire to
continually improve all aspects of the
business, is underpinned by a very
strong company culture and a shared
vision. We actively seek the very best
people we can find to work with us and
as a company. We are passionately
committed to ensure our staff, as
individuals, can clearly see their career
growth and that each and every one of
us are achieving our personal
objectives.
Give a detailed explanation
regarding the
Founder/CEO/Management’s
influence towards the industry and
the company?
I wouldn’t say I am influencing the
industry in any major way, however
within the company I am responsible
for defining our strategy and ensuring
it is articulated and clearly understood
by everyone. A clear definition for
everyone of their role in the company,
combined with a high degree of
autonomy and accountability, ensures
we are all focused on the same
outcome and working together as a
team to achieve it.
a drawer once the software is
purchased and not actively managed or
reported on to ensure the business
benefits are actually delivered.
Without the correct architecture, design
patterns, governance, delivery
processes, estimation models and
tooling, they will never be realized.
Enterprise integration is a more
complex problem than the majority of
companies realize. We call it the
execution gap and we help companies
Our team of
MuleSoft experts
helps you
leverage digital
innovations by
accelerating your
time to value and
lowering the total
cost of ownership
®
for MuleSoft
solutions on a
regional and
global scale.

I am also responsible in conjunction with our leadership
team, for setting the culture. I strongly believe this is the
secret sauce which fundamentally differentiates us a
company. Good enough is not enough. We set high
standards for ourselves and hold each other accountable for
maintaining them. We operate with full transparency, which
is a fundamental level of respect everyone deserves. This
gives us a platform of honesty and trust that we can build
from. It is a huge honour and a privilege for me every
single day that every single person chooses to arrive at
work with WhiteSky.
This naturally carries over to how we work with customers
and the obligations and responsibilities we have to them.
We do not have the word “blame” at WhiteSky, it is a fact
of life mistakes happen, and we are all human. So we
accept this at a fundamental level and expect our employees
to call any mistakes out immediately. This means they are
not covered up, they can be addressed and we can all learn
and improve. We operate as a true meritocracy and with a
very flat structure. As a team we genuinely enjoy working
together and while it may sound trite, we regard everyone
as part of the WhiteSky family. We strive to embody this
every day in how we look after each other and the respect
we have for each other. We are a very multi-cultural
company and our overall culture and ethos has been driven
strongly by our large team in the Philippines. I have
personally learnt a lot since I began travelling there is 2014.
We have an outstanding track record of successful delivery
and continue to push both ourselves and our customers, out
of a genuine desire to be as good as we can be and create a
company that is truly different. I have been influenced in
this by entrepreneurs such as Tony Hsieh and Ricardo
Semler and it was mandatory since the day I joined
WhiteSky we create a company people our people feel
proud to work for.
Considering the rising number of SaaS Solution
providers how does WhiteSky Labs stands out from its
competitors?
We are differentiated from our competitors for many of the
reasons I have already discussed. Our strong culture based
on mutual integrity and respect, our high performance
MuleSoft delivery centre of excellence in the Philippines,
coupled with world class integration consultants locally,
combine to create a unique and commercially very
attractive solution for customers. The 20 years of
experience working in the integration space as specialists
and our 100% focus on MuleSoft, enables us to
dramatically accelerate outcomes and continuously
improve. Working with like-minded colleagues who are
share the same values and are committed to the same goal
of building a truly world class business, creates an
environment that is inspiring to be part of and a lot of fun.
We connect apps, data and
devices in this digital
economy leveraging the
uniquely comprehensive
features of the Anypoint
Platform™, the only unied
platform for ubiquitous
connectivity on-premise
and in the cloud.

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CORPORATE OFFICE

Management BriefCompany Name
ActivTrak
activtrak.com
Herbert Axilrod
Persident & Co-founder
Through ActivTrak’s intuitive software, users can analyze
reports and real-time data, then use this information to find
trends happening in the day-to-day operations of the company.
Avetta
avetta.com
John Herr
CEO
Avetta provides a cloud-based supply chain risk management
platform. Its global solution is uniquely designed to connect
the world’s leading organizations with qualified suppliers,
driving sustainable growth.
Bottomline Technologies
bottomline.com
Bottomline Technologies, is an innovator in business payment
automation technology for 30 years, eliminates that struggle by
helping companies make complex business payments simple,
smart and secure.
ClickFunnels
clickfunnels.com
Russell Brunson
Co-founder & CEO
Clickfunnels makes it simple for any entrepreneur to build
their own marketing funnels in just minutes.
Highfive’s on a mission to transform every meeting room
with modern, beautifully-designed technology that empowers
people to get their best work done together.
PROMIS@Service Sarl helps European organisations to deal
with a complex regulatory environment, to structure processes
and data systematically and efficiently, and to achieve de facto
compliance with legal requirements.
ProMobi works as your technology partner to help you build and
grow your products.
WhiteSky Labs is a specialized consulting organization that
helps companies unleash the potential of flexible, scalable
integrated applications.
Digital Guardian
digitalguardian.com
Mark Stevens
SVP, Global Service
Digital Guardian provides data security solutions to
protect data from insider and outsider threats.
Highfive
highfive.com
Joe Manuele
CEO
PROMIS@Service
promis.eu
Caterina Berbenni-Rehm
Founder & CEO
ProMobi Technologies
promobitech.com
Harishankar Kannan
Co-founder & CEO
WhiteSky Labs
whiteskylabs.com
Steve Wilson
CEO
Rob Eberle
President & CEO
SpiraLinks
spiralinks.com
Julie Southern
Co-founder & CEO
SpiraLinks has designed, installed, and hosted secure
web-based systems for human resources, compensation and
finance teams for more than 20 years.
Best Performing
10The

The
Evolution
of
Testing:
Unmatched Acceleration
with Fifth Generation
Automation
Shoeb Javed
CTO
Worksoft
he Early Years of Packaged Applications
TFrom the inception of packaged applications, companies of
all sizes have taken advantage of the economies of building,
maintaining, changing and deploying functionality through
third party software providers. Why build a general ledger
or payroll/human resources system when you can license it
instead? Why not leverage out of the box functionality
offered by third party software and rely on the vendor to
offer support and maintenance and stay current on
regulatory, industry and process best practices.
The first generation of mainframe software transformed
quickly as the technology evolved, introducing client-server
as the better, more cost-effective deployment platform. The
applications themselves were still being developed and
deployed in functional silos – their interaction with other
critical functions of the business an after-thought. Although
less than ideal, interfaces were developed to transport data
16 |December 2018
Tech Outlook

from one system to the next – leading to the introduction of
middle-ware as an economical means of “connecting” the
silos.
At that time, SAP emerged as the leader in delivering
comprehensive, end-to-end business solutions on the most
advanced platforms. They quickly captured the market and
cross-industry adoption continued to deliver best in class
results to their customers. PeopleSoft was also introduced
to the market during this era, initially focusing on the
payroll/human resources market. They ultimately started
developing and delivering ERP and CRM systems as well.
Change continued to accelerate as web-based systems were
introduced which impacted the economic and technological
dynamics of “user requirements,” development,
deployment, and costs.
Throughout this evolution, industries, companies and
individuals not only developed an incredible reliance on the
performance of their “systems,” but forward thinking
organizations saw this as a quick path to competitive
advantage.
The Need for Speed
The problem then as now – how do you accelerate the value
of the technology investment to the business? The
technology was purchased, licensed, and implemented to
achieve a specific set of business benefits. When it comes to
these large enterprise application investments, companies
conduct in-depth evaluations and build business cases to
map out exactly what results they expect to realize. This
typically involves a look at what financial and human
capital investments – time and money – will be needed to
achieve success with a product as well as the financial,
efficiency, and competitive gains that come with the
ongoing use of the software.
On one side of the equation, development methods have
evolved to meet this need for speed. Waterfall
methodologies are being replaced with Agile. DevOps has
become the new buzz-word. But there’s something else to
consider – the business side of things. There is an ever-
increasing reliance on packaged applications to execute and
deliver critical business outcomes. It’s important that
applications are developed and deployed quickly and
changes can be made regularly, but how do you ensure that
business processes are running flawlessly?
Surprisingly, many companies are managing their enterprise
application processes manually. This means hours of white-
Shoeb Javed, Chief
Technology Ofcer, Worksoft,
is responsible for the
technology strategy,
software development,
quality assurance and
customer support for all
Worksoft solutions. As CTO,
Shoeb also works with quality
assurance and business
leaders of some of the
largest global Fortune 1000
corporations to help
automate testing of
complex packaged
enterprise applications to
speed up project timelines
and improve operational
efciencies.
board meetings spent trying to understand existing business
processes. Weeks during every project spent writing test
scripts that break when something changes. Delays in
delivery because manual testing can’t keep pace with
business change. The implementation and ongoing
management of enterprise applications is complex, and a
crucial component is making sure that end-to-end processes
work—every time, every day. Manual or first generation
testing means system downtime, errors in production,
wasted time and energy and companies left open to
technology risk.
The bigger picture is that those approaches are
fundamentally standing in the way of achieving the results
companies set out to achieve with packaged apps. How can
you make the financial, productivity, and competitive gains
About the Author
17December 2018 |

two months. Consider how much more
you could accomplish if you could cut
weeks and months from every project.
Leaders across the globe have adopted
Worksoft as their weapon of choice to
improve their financial and operational
positions in their respective industries.
Lead the Way
First to market with autonomous cars?
Moving your business model from
DVDs to online subscription services?
that you were counting on if your
processes aren’t performing flawlessly?
The Evolution of Testing
Thankfully, the answer is today’s fifth
generation test automation that is
enabling business users and
organizations to adopt, accept, and
utilize new applications faster. When
processes across enterprise
applications are executed seamlessly
and as designed, companies can
harness the potential of their enterprise
applications to achieve strategic goals
like entering new markets, increasing
revenue, and maintaining a competitive
advantage.
Worksoft, the pre-eminent fifth
generation automation platform,
delivers unmatched speed in
automating the identification of current
business processes and automatically
creating tests to ensure that each
business-critical process works as
required. An independent study of
Worksoft customers by industry
analyst IDC identified many unique
benefits of Worksoft’s automation
platform, but chief among them was
accelerating delivery of these
applications by an average of nearly
Evolving from an online bookstore to
the world’s largest internet retailer?
These companies didn’t simply try to
keep up. They were determined to lead.
Today’s digital economy brings
massive opportunity to companies
looking to disrupt the market. There
has been a fundamental change to the
business landscape and companies who
are competitive innovators will win.
About the Company
Worksoft provides the world's leading
automation platform for enterprise
applications. Companies worldwide
rely on Worksoft’s automated business
process discovery, documentation,
compliance, testing, risk analysis, and
RPA to support critical packaged
applications, including SAP,
Salesforce, Oracle, Workday,
SuccessFactors, ServiceNow and more.
Our fifth-generation automation
platform helps enterprises accelerate
innovation and change, lower
technology risk, and increase
efficiency. Our ecosystem includes
partnerships with Accenture, IBM,
Cognizant, SAP and our Global 5000
customers include 3M, Intel,
Microsoft, Siemens and more.
18 |December 2018

When describing the importance and efficiency of the
software Herbert asserts, “We were among the first, if not
the first, in the employee monitoring space to move to
cloud-based reporting. Before then, solutions were based on
local networking with peer to peer communication. Not
only was the cloud solution much easier to deploy, but it
allowed us to collect and analyze employee activity data at
a scale and in ways that hadn’t been done before.”
Tackling Misconceptions and Making the Industry a
Better Place
In 2002, Herbert Axilrod and Anton Seidler bootstrapped
ActivTrak without any outside investment. This sacrifice
not only allowed them to conserve capital but also gave
them a deep insight into the product and market. Both
founders were able to witness the natural evolution of the
marketplace and the growing acceptance of employee
monitoring. While there were some things they could do to
accelerate growth, they didn’t want to get ahead of
themselves. Herbert emphasizes, “Too often, money is
raised without a clear knowledge of how it should be spent
and thus often wasted.”
ActivTrak delivers a flexible user experience that can be
utilized at all levels of business. From small businesses to
enterprise companies, ActivTrak can provide real-time
feedback. The software arranges a treasure trove of data
into an easy to understand layout but also allows for raw
data access. Anyone from a beginner to IT expert can take
the software and use it for their specific purposes.
Versatile Suite of Features
ActivTrak is unique because it provides an easy-to-use
program that effectively allows users to gather large
amounts of behavioral data that can be used to improve
workforce management and boost workflow efficiency.
Through ActivTrak’s intuitive software, users can analyze
reports and real-time data, and can also use this information
to find trends happening in the day-to-day operations of the
ActivTrak:Making Employee
Monitoring Easy
saas
Best Performing
10The
Nowadays most organizations invest in behavior
analytics software in order to fully understand how
their teams are performing. However, collecting
this data can be very costly and time-consuming. Meet
ActivTrak, a cloud-based employee monitoring service.
The easy-to-download software provides employers and
offices with a tremendous amount of data to analyze. The
software gives organizations the figures required to perform
in-depth user behavior analysis to identify key trends within
their company. Users can examine how administrative
changes affect the overall workflow of their company.
Along with these features, ActivTrak offers access to the
raw data as well as integrating via webhooks to send
behavior-based activity notifications to programs like Slack,
Trello, IBM Qradar, Segment, Salesforce, and others. This
gives companies full transparency into the inner workings
of their organization. All of the tools available in ActivTrak
are customizable, allowing the user to get the most out of
the product.
The software provides a tailored experience that gives the
user full control over what they get out of the product
whether that is detecting insider threats, improving
workflow efficiency, or creating a more productive
workplace. From selecting which workstations have
screenshots taken to choosing where the data is housed,
ActivTrak has a personalized experience which caters to
every customer, giving them exactly what they need.
A Pioneer
When launched, ActivTrak was one of the first in the
employee monitoring space to move to cloud-based
reporting. Herbert Axilrod, the President & Co-founder,
and Anton Seidler, the Co-founder, saw a need for a
solution that was mostly effortless on the user’s part and
didn’t require much time to understand. The program is
purposefully built to be accessible. Within minutes of
installing, users start to receive real-time reports and
behavior data.
20 |December 2018

Promising Appreciations from Clients
“The information provided has been useful to provide
feedback to the project sponsors and provide direction for
the continued development of our system, including
investment decision making.” — RAF Case Study
“ActivTrak was simply plug and play, believe it or not. It
took me 2-3 mins per machine to get started and overall
took me 1 hour to block all the unnecessary sites. In no
time, I was ruling the entire thing, and was on top of my
employees’activity.” — Regenersis Huntingdon Case Study
“We are big fans of ActivTrak! Loyalty and trust are the
foundations for any company to grow and succeed, and
ActivTrak helps us to know which employees are honest and
loyal behind our backs and reward the right ones.” —
Parry International Case Study
company. Using this information, employers can be sure
they are maximizing productivity by making decisions
based on reliable, unbiased data.
Painting the Picture of the Future
When it comes to the future of the company, Herbert
mentions artiﬁcial intelligence, “We see it playing a big
part in the next evolutionary phase of this marketplace.”
The organization also believes that AI techniques will not
be limited just to user activity data-streams, but it will also
be used to analyze the many screen images and videos that
ActivTrak captures.
Lastly, by combining incredibly powerful software, with an
easy to use interface and personal customer service,
ActivTrak aims to provide a complete resource that can
boost productivity, improve security, and drive increased
revenue. By creating a digital twin of an operation,
ActivTrak also helps decision makers analyze trends to
improve performance throughout the organization.
— Herbert Axilrod
President & Co-founder
“We take a lot of pride
in our work, and we
strive to meet the
needs of every user we
have the privilege
to serve.”
21December 2018 |

have easy access to all of their suppliers’ current
standings as well.
providers, how does Avetta stand out from its
competitors?
Our goal resolves around solving problems and
alleviating burdens for both our clients and suppliers.
However, unlike other companies, that philosophy
extends well past our product. We’re consistently
looking for better ways to serve our audiences, whether
that’s releasing new features or simply spending time on
the phone teaching them how to create a pdf. As a result,
our teams are focused on each individual client and their
unique needs. We go to great lengths to understand the
pain points of our clients and then embed that insight
into configured risk management solutions.
If you could sum up the Avetta platform and its
services in one line, what would it be?
Supplier and Contractor Qualification Made Easy
How does Avetta contribute towards making the
industry and the world better?
Avetta is proud to support our customers on their journey
to sustainability. Through our platform we help manage
environmental, social and economic impacts. With these
and other deficits resolved, our clients are able to focus
on their own growth and build up long-term value in
their supply chain. With operations in 163 countries
worldwide, Avetta’s platform was built to operate on a
global scale. In addition to enhanced economic
performance, this ultimately leads to a better
environment, better working conditions, and a better
relationship between companies and their customers.
Where does Avetta see itself in the long run and/or
what are its future goals?
Avetta is currently growing at a tremendous rate across
the globe. As more suppliers are integrated into our
Avetta:Using SaaS-Based Technologies
to Empower the World
saas
Best Performing
10The
n an interview with Insights Success, John Herr,
ICEO of Avetta, shares how his company is utilizing
SaaS-based solutions to create a global network of
connections. He also discusses the unique technical
landscape prevalent in the industry today and gives tips
on how to help your organization stand out.
Avetta has proven its worth among tens of thousands of
users. Learn how you can begin leveraging the power of
Avetta’s solutions in your own company today. Below
are some of the highlights from the interview.
Give a brief overview of the company, its solutions,
and services?
We provide supply chain risk management solutions for
companies by vetting and qualifying the suppliers
involved in their projects. On their own, many
businesses have to go through thousands of documents to
verify that the contractors they work with meet their
safety and sustainability requirements. This
administrative burden is expensive and time-consuming.
However, it’s even more costly if a problem occurs. Our
platform takes care of these details efficiently. We collect
all client-required safety, insurance, and sustainability
documentation and verify them for accuracy. Companies
then have all the information they need to make smart,
responsible decisions on which contractors to hire.
Give a detailed explanation regarding the
Founder/CEO/Management’s influence towards the
industry and the company?
Our Founder came up with the idea to start Avetta (then
PICS) while working as an occupational safety
professional for a large supplier company. Part of his
responsibilities included fulfilling all the prequalification
requirements for the company’s clients. It took a lot of
time and resources to collect and send off the data, which
was often redundant. Avetta was born from the desire to
alleviate the inefficiency of supplier companies
prequalifying for multiple clients, and to help the clients
22 |December 2018

and accommodated our process in their solution to better
satisfy our needs.” – Procurement Specialist,
LafargeHolcim Brazil
“Avetta gives us proactive risk management. We’re able
to leverage the expertise and experience that Avetta
provides based on years of tracking and evaluating
contractors. Avetta also gives us instant data access in a
database we could never develop internally, allowing us
to benchmark against peers and uncover opportunities to
improve.” — Corporate Safety Manager, Huntsman
network, more value is added for everyone. Our focus
for the future is to continue nurturing existing client
relations, develop strategic partnerships and accelerate
this global expansion. With these goals, we’re prepared
to grow Avetta’s innovative solutions across the world.
Testimonials from Avetta Clients
“Before Avetta, we calculated a need for six employees,
all working full time, to properly manage our supply
chain. With Avetta, we have one person sitting in that
seat.” – Supply Development & Performance Manager,
Australian Railway Leader
Because of Avetta and our use of an improvement plan
with our contractors, we were able to demonstrate more
than 30% improvement in just one year for the health
and safety performance of our contractors.” – Bill
Burket, EHS Compliance Contractor, Range Resources
“We evaluated other vendors, possibilities, and
platforms. Avetta really listened to our business needs
“We go to great lengths to understand
the pain points of our clients and then
embed that insight into conﬁgured risk
management solutions.”
— John Herr, CEO
23December 2018 |

CanCreate
Business Developments
with Different
Revenue Streams
S
aaS or ‘Software as a Service’ is being used rigorously in current business ventures as it provides
more accuracy and vision to any business project. Interestingly, with this solution, the importance
of installing the hardware devices to run the data and different applications has lost its
importance. It is a very selective section of cloud computing, through which the future business data
collection process can be simpler than ever. SaaS is a very profitable genre in the field of futuristic
business ventures, and thus a question may arise about the SaaS business, and that is what could be the
revenue stream for such business enterprise, or in general words, the earning process for the SaaS
business!
Unfortunately some people believe that there are no such good ways of earning revenue for Saas
business and if there are some sources, those are very minor in their conducts. Interestingly, the reality
and the current situation are otherwise, and there are a number of ways in which the SaaS business can
earn its revenue. ‘Payment’ to get the software is not the only mode of earning, and the enterpriser of
this business can earn great revenue with multiple options, without stressing out on particular section of
the business venture. Here are some of the solutions:
Set-up Cost and Upsell
A Set-up cost is one of the common ways to earn the revenue and it gives clarity to the providers about
the authenticity of the users and determines the commitment too, thus it is a great way to explore the
minds of the customers and the possible future relationship with the users. On the other hand the set up
earning can actually lead to the upsell market for the SaaS providers. It is one of the easiest ways to
enhance the revenue through the existing customers, and it is a great business opportunity, as this way
of earning lessens the dependency of the brand on the pressure of adding up new customers. To
maintain the continuity with the existing customers certain facilities like offering additional storage,
speed, data, bandwidth or the frequency are enlisted as 'services'. Though, this process of earning is
largely dependent on the benefit of the product or the service, along with the need or requirement of the
client.
Affiliate Marketing
It is another great way to boost the earning for the SaaS business as, through this process, it becomes a
two-way system to get business, where the users advertise or sell the product. As the process is
SAAS
26 |December 2018
Revenue Tips

dependent on the users, it is not dependent on any
other external way from the business providers’
side. The SaaS providers are only responsible to
pay the commission after getting the revenue. So
it is definitely a win-win situation for the SaaS
providers.
Customer Service and Information Charges
Saas providers are on the verge of adding a new
structure for great revenue, which are customer
service and information charges. As with this
system, the business providers offer to sale some
of the researched information to the clients. It is
not very difficult for the clients to value them by
paying the money as they are getting a great help,
and interestingly it can work for the clients to
cling to the services which can create the path for
more business. Basically, a great customer service
is the key to earn good money and with the
satisfaction of the customers; the process can be
on the loop for a great revenue system.
Advertisement
Advertisements are the most common sector of
earning money, and it is the best way of earning through
the free version users, but not very apt for the paid
customers. As the paid customers already pay a certain
amount, adding advertisements can create a negative
impact on them. So even if the ads are there, they must
be in a way that looks less annoying for the users.
API Model
This is rather a complicated but effective method of
earning lucrative revenue. If the SaaS can coordinate or
work with other software applications, the importance
of it can rise to a whole new level. This work model can
do magic for some of the users and it can have a great
value or earning in the future. But this great system
comes with certain risks, and the reason is, the amount
of money invested to create and run it. But if the
developers can be assured of its service and the demand
of the customers, it can turn out to be a great money-
making option.
Reselling
When some of the SaaS is so apt that the potential
customers want to avail it for their business purpose,
the tie-up with the providers or the reselling of the
product can be beneficial form the point of view of the
revenue. This process is known as the White Label
Licensing.
At the end of this discussion, the conclusion is, a better
service can open up new trails for Revenue Streams for
SaaS Business. SaaS is not a new concept, but the vast
implication is definitely new. So there are a number of
scopes yet to be explored by the developers of this new
business. Thus, the future and the success of SaaS
business is dependent on exploring various ways for
SaaS revenue, and with more innovative ideas for the
revenue, the market of SaaS business will be more
strengthened to touch the zenith.
27December 2018 |

the ability to aggregate, analyze and query system, user and
data related events across the network and endpoints over
longer periods of time. This service delivers workspaces
and workflows tailored for the unique needs of CISOs,
InfoSec Analysts, Incident Responders and Threat Hunters.
Digital Guardian’s SaaS enables enterprises with big data
security, analytics, and reporting without investing in a big
data infrastructure. Its SaaS essentially reduces overhead,
complexity and cost with cloud-based data protection.
Digital Guardian is the first and only solution purpose-built
for data protection from all threats delivered via a SaaS. Its
SaaS offering includes everything in the subscription –
provisioning and support for all back-end infrastructure,
application monitoring, backups, upgrades, etc. This cuts
costs and eliminates the complexity of patching, updating
and maintaining on premises infrastructure.
Consolidated DLP and EDR
The Digital Guardian platform performs across the
corporate network, traditional endpoints, mobile devices
and cloud applications to make it easier to see and stop all
threats to sensitive data. For more than 10 years, it has
enabled data-rich organizations to protect their most
valuable assets with an on premise deployment or an
outsourced managed security program (MSP).
Digital MSP offers data protection as a managed service.
With its consolidated Data Loss Prevention (DLP), and
Endpoint Detection and Response (EDR) or compliance
security experts protects sensitive data of the organizations
from internal and external threats.
Assuring the Integrity of Business Processes
Digital Guardian is a next generation data protection
platform designed to stop data theft. It protects sensitive
data and critical assets from both insider attacks and
external adversaries. Its advanced data protection solutions
and managed services secure sensitive/confidential data and
assure the integrity of business processes.
Digital Guardian:
saas
Best Performing
10The
rotecting sensitive data is an ongoing challenge for
Pevery security professionals. The challenge grows
each year. Cybercriminals now a days are far better
funded than before, which necessarily means attacks are
much more varied, ranging from those that are very
sophisticated, to those that rely on human weaknesses.
Defending against these attackers requires much more than
purchasing technologies. Successful defense require a
combination of the right technologies, people, and
processes. While some companies can build and maintain
these resources internally, for many others leveraging
external expertise and cloud infrastructure can deliver better
results.
Comprehensive SaaS and Cloud-based Data Protection
As organizations adopt the cloud to run their businesses
more efficiently, it is logical that the cloud and Software as
a Service (SaaS) can deliver a more efficient data security
platform. Moving from on-premises to SaaS delivery model
can pose a transitional challenge at first but once the
customer sees the benefits of a big-data back end
architecture, the transition is much smoother.
Digital Guardian’s Data Protection Platform leverages
SaaS to provide data protection in a package that results in
superior security, better economics, and reduced overhead.
Compared to legacy, on-premises infrastructure, this
solution is delivered via its secure cloud and provides the
performance, scalability and cost advantages enterprises
need. With Digital Guardian’s team managing the
infrastructure, security resources of enterprises don’t need
to spend time learning how to configure, manage, and
update applications.
Digital Guardian’s SaaS enables enterprises and its teams to
focus more time, energy, and resources on identifying and
mitigating risks to their sensitive data and less time on
acquiring, building and maintaining the infrastructure. This
service leverages the scalability, data visualization and
ease-of-use security analysts need. Centralized reporting in
the cloud removes storage limitations and gives enterprises
Protecting Sensitive Data from Potential Threats
28 |December 2018

management, project management, business development,
and system architecture design. He is from a distinguished
academic background, including a Master’s degree in
International Economics. He has Strong managerial,
interpersonal, writing and presentation skills.
Prior to Digital Guardian, Mark was Area Services Director
for BMC Software, a $2 billion leader in the business
service management space. Previously, he served as Senior
Director of Professional Services for Progress Software, a
$550 million provider of application infrastructure software
and services. In this role, he managed and directed a team
of 80+ technical field personnel to help drive a $225 million
sales region.
Appreciations of Services
“With Digital Guardian, we can be completely transparent
with our clients about how we handle their data, giving
them peace of mind that their sensitive reservoir data is
fully protected.” - John Barton, CIO, io oil & gas consulting
“With DG’s MSP service, I can rest easy knowing that we
have 24/7 protection and my team’s resources are allocated
effectively.” - Scott Wiggins, CIO, ANDRITZ GROUP
Digital Guardian’s unique data awareness and
transformative endpoint visibility, combined with
behavioral threat detection and response, enables
enterprises to protect data without slowing the pace of their
businesses.
Proficient Leadership
Mark Stevens, SVP of Global Services at Digital
Guardian is an accomplished, results-driven senior
information technology leader with extensive experience in
managing diverse technology organizations. At Digital
Guardian, Mark is responsible for driving customer success
across professional services, managed services, support and
training. He is known for his high-energy emphasis on
customer success, leadership and teamwork, and his tireless
work ethic.
Throughout his career in software development and
consulting, he has succeeded and established higher
standards by focusing on results and driving excellence
through his efforts and his teams’ performance. With a
distinguished academic record — and work experience in
various developed and developing nations throughout
Europe, Asia, and the Americas — he delivers results as a
true, technology-savvy business leader in the software
industry.
Mark’s key proficiencies include sales, account
“The Digital Guardian Data
Protection Platform is the only
SaaS solution that detects threats
and stops data exfiltration from
both well-meaning and
malicious insiders as well
as external adversaries.”
— Mark Stevens
SVP, Global Services
29December 2018 |

deployment simple for IT administrators. The powerful, all-
in-one solution delivers a consumer-simple experience with
superior video (4k cameras) and high-fidelity audio that
reduces IT headaches and meets the challenges of today’s
most demanding virtual meetings and collaboration
workspaces. From large enterprises with offices all over the
globe, to startups seeking a better way to communicate
internally, Highfive enables instant collaboration for every
worker at every organization, no matter their size or
location.
Highfive is hosted on Amazon’s AWS hyperscale cloud to
ensure the best quality service and leverages WebRTC to
enable the industry’s first true download-free and one-click-
to-join experience that connects participants from any
combination of physical meeting rooms, devices and
locations.
With this, Highfive is leading the charge as the only end-to-
end WebRTC-powered solution on the market. The versatile
technology is fully integrated and built into every aspect of
Highfive’s hardware, and by pioneering the shift to
WebRTC, the company has rewritten the playbook for how
cloud-based visual and audio communication is built and
deployed.
Cost Effective Solutions
With WebRTC, Highfive calls are crisper and more reliable
than competitors, and consume fewer network resources,
battery, and bandwidth. The browser-friendly framework
means no software downloads are necessary for workers,
and that Highfive can run on any type of operating system
for incredible flexibility. Best of all for IT administrators,
WebRTC’s browser-based functionality and updates over
the cloud eliminates the need for hardware maintenance and
management with zero compromises to the user-experience.
With WebRTC, Highfive is also able to provide a
comprehensive dial-out experience that eliminates the need
for conference phones, landlines, and VoIP providers.
Pushing the Limits for Larger Impact
For years, the collaboration equipment needed to enable
distributed meetings has been clunky, complicated and
difficult for users and administrators. Highfive puts an end
Highfive:Meetings Reimagined
SaaS has become a common delivery model for many
business applications because of its numerous
benefits in terms of cost and performance. Highfive,
which combines software and hardware into a singular
service, is one of the best performing solution providers
putting its own spin on the SaaS playbook.
Joe Manuele is the Chief Executive Officer at Highfive.
Joe joined the company earlier this year amid a period of
rapid growth for the company, which was recently
recognized by Fast Company as one of the “World’s Most
Innovative Companies in Enterprise Software”.
Highfive’s Inception
While enterprises were struggling to figure out how to make
conferencing work for businesses on a broad scale,
Highfive founder Shan Sinha, formerly of Google, saw the
simplicity and reliability of consumer products, and knew
there had to be a better way to make video conferencing
just as easy for the business world. Thus, Highfive was
born.
Highfive was founded with a simple mission: meetings
reimagined. Shan foresaw the open-source technology
WebRTC as the future of communications and shared
content, and made a concerted effort to build a conferencing
system that could be powered on that protocol. WebRTC is
the perfect tool for team collaboration solutions, since it
enables seamless browser-based audio and video calls and
content sharing. CEO Joe Manuele shares this vision.
Together, Shan and Joe have formed a powerful partnership
aimed at making video conferencing ubiquitous in every
meeting room. Improving collaboration through video
communications is now viewed as a must-have for the
business; however, more than 80% of meeting rooms still
do not have video capabilities, and that number rises to
90% when adding small and medium-size huddle rooms.
Reducing IT Headaches
Highfive built the first WebRTC-based conferencing
solution on the market. Highfive’s integrated platform
marries dedicated video conferencing hardware and born-
in-the-cloud software in order to provide a seamless
experience for workers, while also making enterprise-wide
30 |December 2018
saas
Best Performing
10The

Highfive’s conferencing technology. This leads to
exceptional visual and audio call quality, and an
unparalleled user-experience typically reserved for
consumer platforms such as Apple TV.
What they’re saying...
Here’s what some of Highfive’s enterprise customers have
to say about their experience with the conferencing
platform:
“We now have a singular, uncompromised experience no
matter the conference room or user. Highfive is everything a
video conferencing service needs to be right now.”
– Naren Santayana, Sr. Manager, IT at Paperless Post
“Realistically people are usually joining video conferencing
calls remotely, from the airport, from their cell phones, so
we want to make sure that everyone can actively participate
no matter where they’re calling from. Highfive lets us do
that.” – Dave Engberg, CTO, Livongo
Here’s what some industry analysts have to say about
Highfive:
“Highfive checks all the boxes as a truly innovative
conferencing solution that makes it easy for teams at any
type of business to collaborate together, no matter where
they are located. The company has shown significant
growth, and is well positioned in the competitive
collaboration market.” – Blair Pleasant, President and
Principal Analyst, BC Strategies
to that with an easy-to-setup, affordable platform that can
serve as the go-to form of office communication for every
conference room, every employee, and every organization.
Highfive’s signature software also combines with helpful
productivity tools because the best work tools are the ones
that play nicely together. This includes integrations with
popular apps like Google Calendar, Outlook, and Slack,
making scheduling or starting a virtual meeting intuitive
and easy no matter what platform users are on.
With innovations like WebRTC and these partnerships with
industry leaders including Dolby, Slack, and Microsoft,
Highfive has pushed the boundaries of what’s possible with
a video conferencing platform. Highfive’s modern solution
allows users to join a video meeting or conference call the
way they want, from the location they want.
Exceptional Audio and Video Quality
Highfive has focused on providing top-tier enterprise
solutions, developing deep partnerships with notable
channel distributors, including Dimension Data, Ingram
Micro, and Best Buy for Business, and PC Mall. Channel
partners are a key part of the company’s strategy to deliver
Highfive on a global scale.
Highfive also recently launched its powerful new Premium
meeting room offer, which includes advanced features such
as whiteboard view, intelligent scene framing, dual-screen
support, and digital PTZ (point-to-zoom) with an intuitive
touchscreen control. Highfive has a full partnership with
Dolby Laboratories, the world leader in audio, which has
enabled Highfive to fully integrate Dolby Voice into
— Joe Manuele
CEO
“Highfive makes video
conferencing insanely easy
for instant, reliable
collaboration for every worker
at every organization, no
matter their size or location.”
31December 2018 |

ne of the greatest agonies in test automation is the
Otime and effort spent to continuously testing what
has been developed. The simpler and the more
straight-forward the mobile applications look to the
customer, the more complex they are in the background. As
the number of of mobile platforms and devices increases,
enterprises need to provide their developers with effective
way to test across the platforms — testing fast, verifying
the code quickly.
Why is it so important? Because continuous digital
transformation is an inevitable part of growing the business.
Often more than 60% of customer interactions happen
through the smartphones. What is the number like at your
business? Anyway, an effective mobile testing needs to be
in place to accomplish a successful and smooth delivery on
Digital Transformation promise, and to avoid loss of money
and prestige. Every kind of transformation project comes
across a certain resistance; a mobile application delivered
with no issues will minimize this resistance.
Better Application through Continuous Testing
Most of our customers in Continuous Software are
switching to agile project delivery in order to rapidly
evaluate and provide for the internal and external demands.
The traditional test processes, which are done at the end
phase of a project, remain insufficient for the agile
management. For better quality and a rapid outcome, testing
and development has to be a continuous process of DevOps
course. Thanks to test automation scripts throughout the
whole development process, softwares and applications can
be tested before going through end-user tests with minimum
amount of problems.
One of the key trends in the market is the increase of native
application development, which enables the usage of
mobile devices in a broader spectrum. With the increasing
demand towards more complex, stronger functionalities and
interface, the responsive design techniques are outdated. To
provide an optimum result for mobile testing, conducting
the tests with actual devices, a device lab, has a large
importance. The problem here is how the manual testers
and test automation systems will share devices. This is
solved by creating a mobile device lab according to
producers, models and operating systems.
Renting a device lab on cloud, uploading your scripts and
running your tests in a parallel execution costs you serious
amount of money. We couldn’t ignore the fact that this
method makes our customers’ apps less profitable every
minute. If you create an actual device lab by purchasing
every kind of smartphones out there, you still ned a web
interface to run all those scenarios and scripts to manage
your mobile device lab.
Continuous Software developed an interface, where you can
run your scripts on different devices with its own cloud
Hakan Turgut
Chairman
OPTiiM
Transformation
Failure
Transformation
Failure
32 |December 2018
Tech-Know Insights

device lab, observe text execution and integrate with source
control systems. You can use it with your own mobile
device server, or you can connect your device to your
mobile lab with client integrations. As a result you’ll be
able to observe your text execution in real time with
detailed results, clickable stack trace exceptions and
screenshots, and see how much of the resources (CPU,
Memory, System Logs) your app consumes. No matter
which language your scripts were written or no matter
which tool was used to write them, by integrating with open
source automation servers this interface allows you to
include mobile testing to your continuous DevOps process.
Continuous Software
Our first business line is application testing. Today we offer
a wide range of services such as Manual Sourcing, Test
Automation, Performance Testing, Security Testing, Service
and Network Virtualization and Mobile Application Testing
and Mobile Device Lab Management. Our philosophy lies
on the successful implementation of test automation
frameworks, enabling the rapid creation of test automation
scripts that are stable and easily maintainable. Our scalable
test automation framework optimizes every level of
application from network to code- speeding up he execution
and reducing test maintenance.
Our success comes from working together with
organizations to optimize every level of application- from
the network to the code. We have solved the complexities of
software testing through our unique solutions and helped a
multitude of enterprises in accomplishing desired results.
We believe our Mobile Device Lab will be a game changer
in the industry.
Case studies
One of Top 5 Banks in Turkey
This bank has decided to make a transformation project
with Mckenzie. Part of the transformation project they
found out that one of the biggest bottleneck is Software
testing. As they were planning to use Agile project
management approach within this initiative; testing was
becoming even more critical for the success of the project.
That is why they have decided to implement Test
Improvement Project. They have identified 5 areas and
Continuous Software has been involved in all these five
workgroups which are Functional Test Automation,
Performance/Load Testing, Service Virtualization, Test
Environment Management and Test Data Management. The
project scope covered core banking, alternative channels,
international banking and credit cards application suites,
they all are in-house developed application based on Java,
.NET and IBM Mainframe. This was a teamwork, which we
have worked together with the bank’s testing team.
Development team has also participated to the project when
it was needed. We have identified sample applications,
designed processes, decided on technologies that will be
used and finally implemented the best practice within
sample applications to prove the solution. We have guided
the bank’s team and prepared documentation for them to
continue after project has been finalized. During the project
we have used HPE UFT, HPE Loadrunner, IBM Service
Virtualization, CA Test Data Management and HPE Codar
and OO solutions for respective areas.
One of the Top 10 International Banks
Entered to Turkey by acquiring an old bank, which was not
able to invest in IT for a long time. After the acquisition,
they have been audited by BDDK (Banking Regulation
Authority) and BDDK gave them a deadline to resolve their
compliance issues. Within a very limited timeframe to
implement an end to end automated Devops process which
starts from demand collection till deployment of the
applications to production environment. The solution had to
be fully automated, no human interaction other than
development of the application and be traceable on each
level of the process. Continuous Software delivered end-to-
end DevOps project to make sure to have a complete
process from demand to production deployment. Created
five different pipelines for core baking (oracle forms),
alternative channels (java), credit cards (.NET) and ATMs
(.NET). Jenkins, SVN, Nexus, HPE Codar, HPE ALM,
HPE UFT, HP PM, HP SM are implemented in project
scope. Thanks to Continuous Software, this bank passed the
audit successfully and avoided to pay a big amount of
penalty.
Management
Levent Ozalp is a serial entrepreneur and the Founder and
CEO of OPTiiM. He created 3 startups in Turkey, 1 in
Ireland and 1 in UK from military tech to system
integration. Having launched Continuous Software now
boasts 100+ employees and customers all over Turkey,
Middle East, North Africa and Europe.
Hakan Turgut is the Continuous Software Chairman. His 30
years career span took him to executive positions in IBM,
CA and Nortel. He brings maturity and wisdom to the team.
About the Author
Levent Ozalp is a serial entrepreneur. He created 3 startups
in Turkey, 1 in Ireland and 1 in UK from military tech to
system integration. Having launched OPTiiM now boasts
100+ employees and customers all over Turkey, Middle
East, North Africa and Europe.
Hakan Turgut is the OPTiiM Chairman. His 30 years
career span took him to executive positions in IBM, CA and
Nortel. He brings maturity and wisdom to the team.
33December 2018 |

Describe the experiences, achievements or lessons learnt
that have shaped the journey of the company.
As a product development company, we gathered
experiences and lessons by trying our hands at all functions
and working closely with customers to make them
successful in using a Mobile Device Management (MDM)
Solution. We shaped the product keeping the customer
problems in sight and went on to provide a specific value
for company-owned devices, before branching out to a full-
blown MDM.
An early implementation of Customer Support function in
the form of a live chat allowed us to resolve our customer
queries at a much faster rate. In terms of achievements, we
have grown 300% YoY since the launch of the product and
bootstrapping kept us focused on our customers. We can
clearly see now that India can become a B2B SaaS power-
house by leveraging the tech talent around while identifying
the many white-spaces in the Industry to provide awesome
solutions.
How does the company contribute towards making the
industry better?
The sector we entered is a crowded space where numerous
providers are struggling to carve their own niche. And that’s
why we value innovation and improvisation and look at it
as the most important differentiator. This also influences the
industry to stay competitive focusing on customer service
and experience. In 2019 we will take baby-steps from our
side to indulge with the B2B SaaS community of India to
help and seek help as and when/where necessary!
Give a detailed explanation regarding the Co-founders’
influence towards the industry and the company?
Being the two co-founders of the company, me and Arnab
Chakraborty always had the vision to solve real-world
problems faced by organizations. This vision drives the
team to build or add features to our product that will solve
the pain points of our customers.
MobiLock:
C
ompanies globally are preferring simple yet
feature-rich SaaS applications to stay ahead of the
technological curve and this gave ProMobi
Technologies, a promising B2B SaaS provider, an
opportunity to build MobiLock - a scalable and intuitive
solution that helps companies to implement Device
Management strategy with minimum IT Expertise.
In an interview with Insights Success, Harishankar
Kannan, the Co-founder and CEO, and Arnab
Chakraborty, Co-founder and CTO have shared some of
their insights behind setting a benchmark in the industry.
Give a brief overview of the company, its solutions, and
services.
ProMobi was founded in 2014 as an outsourced product
development company, building software for SMBs. But
the reason behind our existence is to build world-class SaaS
products from India, for the world. For that to happen, we
first needed to be cash-flow positive before venturing out to
product-building. Later in 2014, we built our first B2B SaaS
product called MobiLock that we launched in January 2015.
Today, we are a leading provider of Mobile Device
Management Solution under the brand MobiLock Pro,
which allows organizations of any size, be it a start-up, or a
Fortune 500, to manage their Android, iOS and Windows
devices from the cloud.
How do you diversify SaaS Solutions so that it will
benefit your customers?
We have divided the product into core solutions and a
bunch of add-ons, depending on the company’s
requirements. The entry barrier to understand, use and buy
the product has been kept extremely low. Any company can
start using the core solutions and can opt to select the add-
ons depending on its requirements, budget, and usage. Our
top-notch support ensures that our customers succeed in
using the product with ease and efficiency.
Driving Simplicity and Innovation
in Mobile Device Management
36 |December 2018
saas
Best Performing
10The

process will not take more than 15 minutes.
We are seeking our place at the top and this can be done
only through innovation on to the product, on to the
segment and on to the industry. We are planning to build
meaningful features in our product by leveraging AI,
Machine Learning and Blockchain technologies. We hope
to move away from being just another player in this
segment to being a trendsetter!
Client Testimonials
MobiLock is a great product and the support available has
been exceptional. The dashboard is really simple to use, and
with easy account management and set up for devices, it’s
been a great product to use. - Claire Bell (Listening Books,
UK)
Great support; the support team is always very helpful to
answer questions to help. I love the Dashboard, Enterprise,
upgrading our APK’s, looking at all of our devices, keeps it
all locked down 100%. Great company and people to deal
with. - Rich Aldrich (UNIT Innovations, USA).
When we came together through ProMobi, we set
equilibrium as I looked at the business side of things and
Arnab chose to lead the technical and design front. Our
impact is gradual and consistent. We encouraged and
embraced the idea of Bootstrapping as we sent out a
message to B2B SaaS companies that it is possible without
getting external fund!
We are finding the white spaces in this field and are trying
to redefine the way MDM is seen at this moment.
Where does MobiLock see itself in the long run and
what are its future goals?
Oh, we would love to do an IPO! The journey so far has
been good, and we are going from strength to strength. We
want to continue the growth momentum and all the learning
we are accumulating along with the positive changes in the
industry. Going further we want to be a significant player in
this sector for not only Unified Endpoint Management but
also for all the supporting ancillary segments.
providers, how does MobiLock stand out from its
competitors?
We make it real simple for them to start using our solution
and the platforms. One can easily sign up and start using the
dashboards with a bunch of help-guides and the entire
“We at MobiLock want
to ensure that you manage
your endpoints with
almost zero IT experience.”
— Harishankar Kannan
Co-founder & CEO
37December 2018 |

institutional knowledge in multiple languages,
collaborating, communicating and working interactively
online in the mother tongue while being understood
internationally, generating new services out of the content
and knowledge existing in an organization, keeping
transparency and order in an organisation through an
integrated management system that supports evidence-
based compliance and faster decision making which
conforms to norms and other legal requirements.
Comprehensive Leadership
Caterina Berbenni-Rehm is the Founder and CEO of
PROMIS@Service. She started her marketing career at
FERRERO OHG, Germany followed by the responsible
direction of a cultural exchange’s organisation with 153
people. She was the CEO of FUTUREtec for 14 years,
leading an interdisciplinary team of experts in the fields of
ICT, knowledge transfer from research to SMEs, rollout
plans and project management.
Caterina is a recognised thought leader and keynote speaker
at international conferences and has been the co-founder of
the ‘European Entrepreneurial Regions Initiative’ taken up
by the Committee of the Regions. She is the former Vice-
Chair of the EC Commission’s High-level Advisory Group
DG RES for SMEs, member of the Ethical Review and an
Advisory member of AI& Society “Artificial Intelligence &
Society” Springer Eds. Caterina holds a PhD in modern
Philology.
Knowledge is Capital
PROMIS@Service has learnt so many things in its
professional tenure. It believes that knowledge is capital
and a most important asset for the organization. Hence it
must be structured and channelized effectively at all levels.
According to the company, communities of knowledge
develop ideally when the source of knowledge is respected
and the tools acknowledge the owners of the data and
content. The knowledge providers are well versed with the
needs of their clients. Therefore it is crucial to offer tools
and services that support the interaction and collaboration
among them.
According to PROMIS@Service, entering into any type of
organization is a challenge if the e-Platform does not
PROMIS@Service:
Offering Exemplary Multifunctional Performance Enabling Solutions
saas
Best Performing
10The
PROMIS@Service is an innovative high tech
company whose mission is to support organizations
in private and public sectors, to be better on their
way to continual improvement towards excellence, by being
compliant with the demanding requests of regulators and
standards, by enabling integrated business management for
compliance and governance in an SME, association,
institution or corporation. The company’s multinational and
multi-disciplinary team, reflects the demands of the
heterogeneous SME market and the SMEs’ need to enter
international markets. It asserts to nurture a culture and
approach embracing interdisciplinary teamwork,
multilingualism and the capability to understand and
respect sectoral and national differences, while striving to
integrate commonalities at international level. The company
relies on an experienced professional management team
with direct and hands-on knowledge of the compliance
projects, as well as extensive experience in working with
SMEs, applied research, technology transfer and
international strategic marketing skills.
An Impeccable e-Platform
PROMIS@Service is a spin-off of well administered
research and innovation co-funded by the European
Commission and selected private investors that resulted in
the Business Enabling Open Innovation e-Platform,
®
PROMIS .
®
PROMIS is a multilingual, multi-country and multi-client
Software-as-a-Service and Intranet e-Platform of interactive
services, enabling small organisations and international
corporations to cut their budgets for compliance
management by half, decreasing the compliance risks
dramatically. It is an e-Platform that organizes and tailors
integrated process management, legislation, online
communication, learning and training and helps to capture,
structure and interlink all relevant information in an
organization. In addition, it supports knowledge structuring
and sharing, online collaboration and communication,
community building of experts, eMentoring and the
generation of new services out of the knowledge and
content available in an organization.
The Solutions offered by the company focus on various
purposes including structuring and sharing individual and
38 |December 2018

innovative research results and industrial projects. Such
experience is highly valuable for companies striving for the
wish to remain at the forefront of innovation.
Reflection of Excellence
®
“I can only congratulate you on a solution like PROMIS ,
which –in the long run – stands to allow both industry and
public bodies to save billions of Euros through highest
efficiency !
– Rainer Tielsch, Prof. h.c. Dr. rer. sec., Dipl.-Psych
“Being responsible for the supply of medical materials,
I have always looked for a tool that could help me in a
flexible way during my work, adapted to my needs, as well
as to those of our organization, i.e. the growing need to
comply with the ISO standards, the new GDPR standards
®
and Health and Safety at Work. With PROMIS I have
reached a point of excellent management of everything that
is under my responsibility, I have seen that nurses and
doctors are satisfied with the simplicity of the management
®
system and, above all, I am pleased that PROMIS follows
and meets all my needs to be at the service of AVIS and the
blood donors.”
– Vanghelis Spiridon, Technical Coordinator, AVIS Milano,
Italy
.
involve and values all existing tools, and also does not
reuse the data and information already available in the
organization. It was a challenging and a long term endeavor
for the company to develop such disruptive innovation
which would not have been possible without the support of
the European Commission and the EU Parliament.
‘ALL in One’Approach
PROMIS@Service offers the cutting-edge e-Platform in the
domain of integrated compliance and governance with a
comprehensive ‘all-in-one’ approach in 9 languages
(content included) and integrated human- and machine
translation technologies, which at present is second to none.
Software programs such as CRM and ERPs are strongly
®
synergetic to PROMIS . SAP, Tenaxia, Intelex, Enablon,
and others are both partial competitors and synergetic
partners.
Aspiring Market Leadership
PROMIS@Service aims to be at top as the recognized
leader in providing SMEs and corporates with a new kind
of multilingual knowledge management and integrated
compliance- and governance-based business enabling e-
Platform of interactive services at international level. To
achieve this, it is intended to bring the work on
‘Terminology Policy’ to OASIS (www.oasis-open.org) for
the final phase international standardization. More than 20
years working relations with the European Commission and
related institutions has enriched PROMIS@Service with
interdisciplinary people and expertise concerning not only
funding, as well as technology & knowledge transfer of
R&D projects’ results, but most important, new business
models, pre-competitive deployment, and rollout of
— Caterina Berbenni-Rehm
Founder & CEO
®
“PROMIS - Integrated
Compliance through
Knowledge intensive
Services and eLearning”
39December 2018 |

n today’s emerging world,
Isystems have bought an ease of
work due to its inherent
advancements and features. The
embedded system is one of the most
imperative subjects in the digital
world. Thinking about technology,
daily lifestyle essential devices like
mobile phones, tablets and laptops
come to our mind, but the internal
features is not known to most of us.
The presence of these devices is
almost inevitable in all facades of the
human endeavor. In order to
understand more about the operations,
functions and features of embedded
systems, it is defined here ahead.
Embedded Systems -It is an electronic
system incorporating hardware
integrated circuit with software
programming techniques for
delivering various projects solutions.
The main advantage of using an
embedded system is it helps to reduce
the complexity of the circuits which
becomes expedient. It also offers a
cost effective and an appropriate size
which is suitable for the system. This
electronic system can perform single
or multiple tasks based on the
application. An embedded system
consist of hardware such as power
supply kit, central processing unit,
memory devices, timers, output
circuits, serial communication ports
and system application specific circuit
components and circuits.
Types of Embedded Systems
The Embedded systems are classified
into categories such as
· Based on its performance and
functional requirements
· Performance of the
Microcontroller
The category- based on its
performance and functional
requirements are classified into four
types that are Stand alone, Real time,
Networked, and Mobile embedded
systems. Further, the category-
performance of the microcontroller is
classified into three types that are
small scale, medium scale and
sophisticated embedded systems.
An Excellent Application Provider
The embedded systems are highly
applicable as it is a special-purpose
system due to its unique
characteristics. It is used in a
diversified area of things as its
components and functions of
hardware and software are different
for each system. It is applicable in
areas like communication, space,
transportation, robotic systems, and
home appliances and many more.
EMBEDDED
SYSTEMS
POPULARITYARE
GAINING
ACROSS ALL DOMAINS
40 |December 2018
Tech-Trend

Real Time Applications of Embedded
Systems
As it has a vast variety of application
domains it differs from high expense
to low, consumer electronics to
industrial equipment, academic
equipment to entertainment devices
and from weapons to medical
instruments and aerospace control
systems. Here goes some of the
categories embedded systems are
used:
Ø Consumer electronics- Mobile
phones, videogame consoles,
digital camera
Ø Household appliances- Washing
machines, microwave ovens,
refrigerators
Ø Medical Equipment- CT Scanners,
heartbeat monitors,
electrocardiogram
Ø Automobiles- Antilock braking
systems, air-conditioner controls,
electronic fuel injection systems
Ø Industrial Applications- Assembly
lines, multiple parameter
monitoring systems, data collection
systems
Ø Aerospace- Navigation systems,
guidance systems, GPS
Ø Communications- Routers,
network hubs, satellite phones
Progression of Embedded Systems
over the Decade
With changing times, inventions have
become a routine in the world of
technology; the embedded systems
have also undergone some salient
modifications. In the existing times,
the embedded technologies are
responsible for the intellectual
capabilities of utmost modern devices,
for both consumers as well as
industrial. To present this in a simpler
manner, the embedded systems not
just control the lifestyle devices like
microwaves, smartphones, tablets,
and other consumer electronics but
also directs the telecommunication
systems, submarines, ATMs, and
many more.
The upper echelons in the field of
embedded technologies have created
some innovative technologies over the
last decade which is highly admired.
Multi-core processors, virtualization,
the expansion of devices with
improved security requirements,
64-bit processors and new chip
manufacturing processes are some of
the innovative achievements.
41December 2018 |

Embracing such innovative technologies addresses the scale of the market and the number of its players which
include companies like semiconductor suppliers, system software development, and mechanical components
suppliers, system software development companies, and mechanical components suppliers. The embedded systems
market leaders include national and international renowned companies.
Advancing with Multifunctional Features
With the advent of multi-functional engineering, the next age of wireless communication systems is encouraging a
new level of technology integration. Incorporating effective measures like progressive data rates, great connectivity
for systems such as the Internet of Things (IoT), less power consumption, and other striving goals can be achieved by
joining advanced digital, RF, and antenna technologies.
An embedded system which performs multiple applications is known as a multi-mode embedded system as it
dynamically recomposes the system functionality. Moreover, an embedded system which additionally assists
multiple tasks to be executed in a mode is known as a multi-mode multi-task embedded system. The multi-material
additive manufacturing processes offer the potential for multi-functional parts to be manufactured in a single
procedure. To utilize the potential benefits of the developing technology, analysis, new designs, and optimization
methods are needed. Such methods are facilitated in the optimization of a multifunctional part by pairing both the
structural design aspects and system. An application development platform known as Multifunctional Embedded
Application Platform (MEAP) is used to create customized applications.
Trends to Watch
Developers should constantly keep an eye on the trends and make appropriate use of the latest advances in
techniques and technologies. Some of the trends include Internet of Things (IoT), processor technology, storage,
artificial intelligence and, virtual and augmented reality. Also, there are several trends like embedded security, real-
time visualization; cloud connectivity and Bluetooth mesh networking, low power consumption and optimization
that will help developers working with microcontroller-based solutions.
Elevating with Time
Over the years, embedded systems have come a long way and contributed to every aspect of the industrial sector. All
the devices or appliances used in our daily lives are designed in such a way that can be used without creating
difficulties using the embedded systems. Taking this into account, in coming times every object around will consist
of a either a small processor or sensor embedded within itself. Even though it is invisible to the naked eye it still
connects with multiple other devices to make the lives more allied and accessible than ever before. Using embedded
systems, wonders like driverless cars, fully automated factories, adaptive home appliances and many more devices
have successfully been created.
In the upcoming times, the embedded systems are looking forward to evolve with technologies that will assist large
data storage dimensions, faster communication and highly linked connections among the devices.
42 |December 2018

in multiple currencies and languages. Thanks to the
groundbreaking product, now HR teams can budget,
recommend, analyze, and approve changes in all forms
and phases of compensation, even if multiple
management organizations are responsible for input and
review – either on-premise or securely in the cloud.
In general, the HR business unit often has a limited
budget and a short time frame for software
®
implementations. The FocalReview product can address
both these hurdles. Clients ranging from 100 employees
to 3000 employees have implemented in 4-8 weeks.
Spiralinks’ longest implementation took around 6
months - and it was a multi-national, Multi-currency
corporaton of more than 300,000 employees!
According to the organization, some key lessons are to
plan ahead, map your data, and set expectations on input,
process, and reporting. A train-the-trainer approach by
the company helps the clients to take control faster, and
rely less on the vendor. Spiralinks believes this is better
strategy; because the faster a client becomes comfortable
with the system, the can really discover the software’s
capabilities.
Leading from the Front
SpiraLinks’ founders focused on the beauty of quick
delivery that the World Wide Web provided over
traditional Information Technology implementation
projects. Early on and expanding on their experience in
HR and Administrative Systems they developed custom
solutions. About 10 years ago SpiraLinks created the
®
FocalReview product that could be scaled in both
functionality and client size. After the death of a key
founder back in 2013, Julie Southern, Co-founder
became CEO of Spiralinks and led the company to it
next level. She achieved this by moving the software into
SpiraLinks Corporation:
Redefining Management Processes since Inception
saas
Best Performing
10The
Founded in 1993, a woman-owned company,
SpiraLinks Corporation specializes in
designing, implementing, and supporting web-
enabled application projects; the company has a record
of on-time, on-budget delivery that meets client
requirements and specifications. In the past 10 years
Spiralinks has elevated its flagship product the
®
FocalReview Total Rewards software suite to the cloud,
while strengthening on-premise clients and
implementations.
The organization has designed, installed and hosted
secure web-based systems for marketing, human
resources, compensation and finance teams for more than
20 years. With this deep understanding the company
offers a compensation and performance management
®
planning suite, FocalReview . It can be tailored to what
works for a particular business, and is a proven leader in
compensation management for companies in the US,
Europe, and beyond.
Adding Value and Planning Ahead
®
SpiraLinks can implement the FocalReview product for
any client in the cloud or on-premise. It is the same code
base. The organization releases new updates twice a year
in order to keep up with the industry mandates, apply
new business features, and take advantage of new
technical solutions to improve the software - and stay
relevant in the market. SaaS powered systems allow
SpiraLinks to support clients better, and reply to
questions faster.
®
FocalReview , SpiraLinks’ flagship tool, helps its clients
to manage their compensation planning and performance
®
processes more efficiently. With FocalReview , now
clients can manage salary, bonus, and stock plans on
different timetables for different employee populations –
44 |December 2018

the software costs - something unheard of with their
competitors, as well as in the IT industry.
Ready for the Future
SpiraLinks is the leader in sophisticated Total Rewards
software that is multi lingual, multi-currency and an
ideal add on to any HRIS or HCM that does not have the
depth in compensation planning and performance
®
management. SpiraLinks’ FocalReview is best of breed,
but can work very well with other best of breed software
- providing a bespoke solution to each client. The
company envisions continuing adding more value for
money thru features in its flagship product and lead the
industry with its distinctive solutions.
the Cloud as well as making the tool 100 % configurable
- avoiding custom charges to the client. This makes an
easily supported implementation, while giving flexibility
to address all vertical businesses – and a more affordable
solution to their clients.
Pushing Boundaries
When it comes to standing out amongst the crowd,
Spiralinks believes that it stands out in three ways;
Ÿ The organization has a straight forward pricing, with
no hidden fees.
Ÿ Thanks to the configurability, Spiralinks can scale
from medium to large implementations, with little
effort.
Ÿ Spiralinks’ exceptional customer service also plays a
vital role when it comes to standing out.
The organization’s philosophy is to make its software
easy to use and administer by making key business logic
configurable. This allows a flexible and focused software
solution for each HR cycle. Spiralinks want to sell great
software at a fair price; not sell software to sell
implementation teams. The company proudly mentions
®
implementation costs for FocalReview are a fraction of
“SpiraLinks improves
management processes.
From project planning to
compensationmanagement
to performance assessment,
we've got you covered.”
— Julie Southern
Co-founder & CEO
45December 2018 |

Challenges in
Cloud Computing
The Clouds keep rolling in for enterprises. In the
2018 State of the Cloud Survey performed by
RightScale, they found that 96% of respondents
now use the public, private, hybrid, or a mix of cloud
computing models. To add some additional complexity to
the mix, from the same survey, organizations are already
running applications in 3.1 clouds and experimenting with
1.7 more for a total of 4.8 clouds.
Businesses report the key advantages of moving workloads
to the Cloud are flexibility, agility, easy access to
information, and cost savings. All of these great advantages
though come with a price. Just like any migration project,
there are a lot of moving pieces and a lot of places a
company can run into issues.
There are really three silos of challenges that both cloud
migrations and operating in the Cloud fall into.
1 Planning – Without a well thought out plan, your
migration is destined to have a rocky road to operational
readiness.
2 Risk Mitigation – It is key to understand all the risks,
technology and business, that moving and operating in
the Cloud creates. Adding risk mitigation to your initial
plan will help ease the transition and make a surprise
free environment when services go into production in
the Cloud.
3 Governance (Cost and Security) – The ease of use,
agility, and elasticity of the Cloud are great benefits, but,
they can also lead to runaway costs and a lack of
adherence to security best practices.
At CCSI we break the migration and operation in the Cloud
into 5 key areas.
1 Discovery
It is a critical start with a full understanding of what
exists in the environment today. All applications,
services, and supporting infrastructure should be
inventoried and documented. This will ensure nothing
gets left behind and that there is a clear understanding of
the current steady state infrastructure.
Challenges in
Cloud Computing
2 Assessment
Once a complete inventory is created, each application
and service can be evaluated to determine if it should be
moved to the Cloud. If it is to move, is it best suited for
public, private, or hybrid deployment or would it be
better to move to a SaaS (Software as a Service)
solution. Perhaps it can be decommissioned because
there are duplicate services, or it is not being used
anymore. It may also be determined that the application
or service is not a good target to move. Perhaps it is a
legacy application that can’t support more modern
infrastructures.
This is also a good time to start reviewing Cloud service
providers that may fit the requirements of your
applications, your infrastructure, and your budget.
3 Migration Planning
Now that we know what we are moving and where it is
moving, we can start to put together a plan. During the
migration planning phase workloads are prioritized for
the order they are going to be moved, a budget is put
together, a business case is made for each workload that
is to be moved, and pilot migrations are performed
where further design, performance, or reliability testing
is needed. Once this stage is complete, a full migration
roadmap along with buy in from all the interested
parties within the organization should be secured.
4 Migration and Testing
Once a workload is migrated, full testing should take
place. Testing for performance, load, security, resiliency
and reliability should be performed. This is one of the
most critical steps. It is much easier to mitigate issues
BEFORE going into production.
5 Go Live
This is probably the shortest but scariest part of the
process. After all the hard work, the plug is pulled on
the original system and the new system in the Cloud
goes live. All support processes should be transitioned
to support the new cloud infrastructure and all
documentation should be updated. After any issues are
46 |December 2018
Leadership Viewpoint

Joe Goldberg is the Senior
Cloud Program Manager at
CCSI. Over the past 15+ years,
Joe has helped companies to
design, build out, and optimize
their network and data center
infrastructure. Joe is also ITIL
certified. Joe can be contacted
via Twitter handle
@DevOps_Dad or by email
jgoldberg@ccsinet.com.
About the Author
ironed out, a post migration review is
always valuable to see if there are any ways to
improve the migration process for the next workload.
Now that your organization is officially “in the Cloud”, the
challenge of governance begins. For effective cost control
in cloud computing services, it is important to understand
the different factors that impact an organization’s cost.
Cloud cost management tools should be used to help
discover the source of these inefficiencies. Unplanned costs
are often due to a lack of visibility of current consumption
and past trends. When organizations used on premise
infrastructure, they financed it with fixed upfront CAPEX
investments. Cloud consumption is an OPEX subscription
model based on utilization. A shift in the approach to
operational management is now needed. Optimizing for
cost is as important as optimizing for performance.
Cloud-based governance tools can track usage and costs
then alert administrators when costs are greater than
budgeted. These same tools can be used to ensure corporate
security policies are being applied to all workloads and that
best practice security frameworks like Center for Internet
Security (CIS) are being applied.
As cloud services move deeper into the organization, it’s as
important as ever that technology leaders make informed
decisions about which products, services, and payment
models deliver the best results and
have adequate planning in
place - but it’s not easy.
About CCSI
For more than 40 years, Contemporary Computer
Services Inc. (CCSI) mission has been to help solve modern
business challenges with technology solutions that optimize
cost, reduce risk, simplify operations, and increase
performance. CCSI provides the highest quality of service
in the industry for the full spectrum of technologies–from
containers to PCs, network infrastructures, managed
services, IP telephony, cybersecurity, cloud services,
SD-WAN, to storage solutions. At CCSI, we believe that
technology exists to make our lives - and our businesses -
simpler, more productive, secure, and ultimately more
profitable. Let’s Grow Together. Learn more at
www.ccsinet.com.
Joe Goldberg
Cloud Program Manager
CCSI
47December 2018 |

The 10 best performing saa s solution providers 2018

The 10 best performing saa s solution providers 2018

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