Ponencia de Terry von Bibra, General Manager Europe en Alibaba Group, durante el IV Congreso Internacional sobre Experiencia de Cliente celebrado el 3 de octubre de 2017 en Madrid.
Presentación de Alibaba para la jornada "Ecommerce en China con Alibaba Group" celebrada el 15 de diciembre de 2017 en Madrid. Organizada por Adigital con la colaboración de ICEX, Red.es, FEDER y Confianza Online.
The document summarizes a presentation about a new search engine called Unzipped that aims to revolutionize online fashion and style searches. Unzipped will consolidate APIs from major affiliate networks to become the most comprehensive search tool for fashion. It will target the lucrative luxury, high-end, and middle markets for women's, men's, and children's wear as well as bridal and maternity. Unlike competitors, Unzipped will be an information-only search tool and platform for retailers rather than an affiliate network or retailer itself. The presentation outlines Unzipped's management team, $X million annual funding needs, and potential exit strategies for investors.
"https://www.antfin.com/index.htm?locale=en_US
E-commerce is rapidly becoming an important alternative marketing channel for smallholders' production in rural areas. The innovative Ant Financial programme is designed to address working capital and short-term investment needs in agribusiness carrried out by the relatively poor rural population."
E-commerce in China : decoding & opportunities Equancy Paris
To celebrate its entry on the European market, Alibaba, the Chinese giant of e-commerce and Equancy Shanghai have collaborated to offer its clients a sharp analyze of Chinese e-commerce during a dynamic breakfast. We are glad to welcome Aline Guo-Haefele, Qunkai Liu and Morgan Bonnard who will adress four main topics:
1. Local stakes & specificities: key figures about a Chinese society based on mobiles, and the multiplicity of its digital platforms
2. Particularities of the Chinese consumers
3. Winning strategies of European companies in China, including Axa’s testimony
4. Focus on Alibaba’s ambitions in Europe
Alibaba : Everything you need to know on one pageGGV Capital
Alibaba dominates e-commerce in China, accounting for 4 out of 5 yuan spent online and over half of all packages delivered in China. It has over 800 million active buyers and 8.5 million merchants on its platforms. Alibaba has expanded beyond its origins in e-commerce through investments and acquisitions in payments, cloud computing, social media, maps and more to build an ecosystem catering to China's growing middle class and mobile internet usage. With less than half of China's population currently online and global e-commerce projected to reach $1.5 trillion, Alibaba sees significant further growth opportunities both within China and internationally.
Alibaba is a Chinese e-commerce company founded in 1999 by Jack Ma. It operates online marketplaces like Taobao and Tmall, handling more transactions than Amazon and eBay combined. With hundreds of millions of users, Alibaba dominates China's online shopping market. It has expanded into cloud computing, digital payments, and new strategic investments as it seeks to maintain growth and compete in an increasingly mobile environment.
Presentación a cargo de la eCommerce Manager de Neste, Verena Exenberger, en el Conversion Thursday Barcelona.
Después de una introducción de la situación del ecommerce y el sector de la alimentación, Verena nos explica cómo esta marca de gran consumo despliega su estrategia digital para potenciar su eCommerce.
Presentación de Alibaba para la jornada "Ecommerce en China con Alibaba Group" celebrada el 15 de diciembre de 2017 en Madrid. Organizada por Adigital con la colaboración de ICEX, Red.es, FEDER y Confianza Online.
The document summarizes a presentation about a new search engine called Unzipped that aims to revolutionize online fashion and style searches. Unzipped will consolidate APIs from major affiliate networks to become the most comprehensive search tool for fashion. It will target the lucrative luxury, high-end, and middle markets for women's, men's, and children's wear as well as bridal and maternity. Unlike competitors, Unzipped will be an information-only search tool and platform for retailers rather than an affiliate network or retailer itself. The presentation outlines Unzipped's management team, $X million annual funding needs, and potential exit strategies for investors.
"https://www.antfin.com/index.htm?locale=en_US
E-commerce is rapidly becoming an important alternative marketing channel for smallholders' production in rural areas. The innovative Ant Financial programme is designed to address working capital and short-term investment needs in agribusiness carrried out by the relatively poor rural population."
E-commerce in China : decoding & opportunities Equancy Paris
To celebrate its entry on the European market, Alibaba, the Chinese giant of e-commerce and Equancy Shanghai have collaborated to offer its clients a sharp analyze of Chinese e-commerce during a dynamic breakfast. We are glad to welcome Aline Guo-Haefele, Qunkai Liu and Morgan Bonnard who will adress four main topics:
1. Local stakes & specificities: key figures about a Chinese society based on mobiles, and the multiplicity of its digital platforms
2. Particularities of the Chinese consumers
3. Winning strategies of European companies in China, including Axa’s testimony
4. Focus on Alibaba’s ambitions in Europe
Alibaba : Everything you need to know on one pageGGV Capital
Alibaba dominates e-commerce in China, accounting for 4 out of 5 yuan spent online and over half of all packages delivered in China. It has over 800 million active buyers and 8.5 million merchants on its platforms. Alibaba has expanded beyond its origins in e-commerce through investments and acquisitions in payments, cloud computing, social media, maps and more to build an ecosystem catering to China's growing middle class and mobile internet usage. With less than half of China's population currently online and global e-commerce projected to reach $1.5 trillion, Alibaba sees significant further growth opportunities both within China and internationally.
Alibaba is a Chinese e-commerce company founded in 1999 by Jack Ma. It operates online marketplaces like Taobao and Tmall, handling more transactions than Amazon and eBay combined. With hundreds of millions of users, Alibaba dominates China's online shopping market. It has expanded into cloud computing, digital payments, and new strategic investments as it seeks to maintain growth and compete in an increasingly mobile environment.
Presentación a cargo de la eCommerce Manager de Neste, Verena Exenberger, en el Conversion Thursday Barcelona.
Después de una introducción de la situación del ecommerce y el sector de la alimentación, Verena nos explica cómo esta marca de gran consumo despliega su estrategia digital para potenciar su eCommerce.
Global B2C ecommerce sales are predicted to hit $2 trillion in 2015, with Asia-Pacific becoming the top region for sales, surpassing North America and Western Europe. Mobile commerce sales reached $204 billion in 2013 and are predicted to reach $626 billion by 2018, accounting for 60% of total digital media time spent. However, less than half of online shoppers are happy with their mobile shopping experience. Engagement in mobile commerce varies widely by region, with over 70% of smartphone users in India engaging in mcommerce, compared to under 40% in the U.S. and Mexico.
The document summarizes information about Alibaba Group and its major e-commerce platforms and services. It provides the following key details:
1) Alibaba is the world's largest e-commerce company, operating major platforms like Taobao and Tmall with over 1 billion active buyers and 10 million active sellers.
2) It has the highest single-day sales for its annual Singles Day shopping festival, generating over $30 billion in sales in 2021.
3) The document outlines Alibaba's business models, comparison to major shopping events in other regions like Black Friday, and its expansion of services to India.
The document discusses Alibaba Group's international e-commerce business. It notes that Alibaba Group aims to make it easy for businesses to conduct trade anywhere through its platforms. It then provides details on Alibaba's various B2C platforms like Taobao Marketplace and Tmall that enable Chinese consumers to buy products from Chinese and global merchants. It also describes their cross-border platforms like AliExpress and Tmall Global that allow global merchants to reach Chinese consumers directly. The document emphasizes Alibaba's goal of building bridges to help facilitate global trade flows through e-commerce.
Alibaba Group - Strategic Analysis - OverviewSelf Employed
This is the most comprehensive analysis of growth and competitive strategies of Alibaba Group.
It covers all relevant areas of information like B2B & B2C Services Analysis, Payment & Financial Services Strategy, Key Financials Analysis, Key Metrics & Indicators, Acquisitions & Strategic Investments, Mobile (Commerce) Strategy, Logistics & Delivery Strategy, Competition & Growth Strategy.
This analysis addresses the core questions regarding Alibaba Group:
- What is the current status quo of Alibaba Group in domestic and international markets by main business segment?
- Which growth strategies and competitive strategies can be observed for Alibaba in general and by line of business?
- What are the most promising growth areas for Alibaba Group within the next 3 years?
- What are the competitive strategies in focus areas like payment and financial services, logistics and delivery as well as mobile?
Send us your request at research [AT] digital-quarterly [DOT] com
This document discusses Alibaba Group's e-commerce platforms and mission. It describes Alibaba.com as a platform for global wholesale trade serving millions of buyers and sellers worldwide. It outlines Tmall.com as China's premier online retail marketplace connecting businesses to hundreds of millions of Chinese consumers. It also describes Tmall Global as a solution enabling overseas companies to sell directly to Chinese consumers. The document notes Alibaba Group's annual November 11 promotional shopping event sets new records in sales and orders each year.
China has the largest internet market in the world with over 800 million online users, and dominates sectors like e-commerce, mobile payments, and venture funding for internet companies; 'New Retail' aims to merge online and offline retail by using technologies like data analytics, IoT, and mobile payments to improve the customer experience; Examples of new retail in China include convenience stores that allow ordering through a mobile app for delivery within 30 minutes and wine stores that transformed their logistics model to directly ship products to stores.
- China has experienced exponential growth in recent decades due to factors like a results-driven culture, focus on education, and "shanzhai" maker culture.
- Digital technologies like mobile internet and e-commerce have leapfrogged traditional models, with over 800 million internet users in China and 90% on mobile.
- Chinese companies like Alibaba, Tencent, and others have built powerful platforms and ecosystems in e-commerce, payments, entertainment, and more through approaches like capital advantage and speed of execution.
- China has become a global leader in areas like mobile payments and e-commerce driven by models like Singles' Day shopping festivals, connected supermarkets, and digitally native brands.
The document discusses the rapid growth of China's economy and innovation capabilities in recent decades. It attributes this to factors like the explosion of the middle class, massive infrastructure investments, focus on education producing many STEM graduates, venture capital investments, and a culture that emphasizes speed of execution and results. It highlights examples of Chinese companies innovating through platforms, data-driven products, and business models that seamlessly integrate online and offline experiences.
The document summarizes Michelle Bacharach's presentation about her company FindMine. FindMine uses machine learning to help online shoppers by automatically generating outfits and product recommendations. The company currently has 20 retail customers in various sectors such as electronics, home goods, and cosmetics. FindMine sees a $3 billion market opportunity in the US and aims to grow its team and infrastructure to support a Series A funding round in 2017.
Breakfast with Disruptors—Women-Led Startups With a Focus on Beauty and FashionDeborah Weinswig
The document summarizes Michelle Bacharach's presentation about her company FindMine. FindMine uses machine learning to help online shoppers by automatically generating outfits and product recommendations. The company currently has 20 retail customers in various sectors such as electronics, home goods, and cosmetics. Bacharach believes the total addressable market for FindMine's services in the US e-commerce market is $3 billion. She outlines FindMine's plans to expand into additional retail sectors and grow its team to achieve metrics for a successful Series A funding round in 2017.
Alibaba Group has grown from 18 employees in 1999 to over 26,000 employees globally in 2014. It started as an online business platform founded by Jack Ma out of his apartment and has become the world's largest online commerce company. Alibaba Group operates numerous platforms including Alibaba.com, Taobao Marketplace, and Tmall that enable global trade and commerce for businesses and consumers. Its mission is to level the playing field and enable small businesses to leverage technology and innovation to compete effectively globally.
The power of Chinese e-consumption is unstoppable despite the slowing economy and is estimated to reach 9.6 Trillion RMB by 2020. This sheer magnitude alone is the main reason why we are now taking a spotlight on China’s E-commerce industry.
Fiona Weng - eCommerce Day América Central y el Caribe Online [Live] ExperienceeCommerce Institute
1) Ecommerce, especially in China, grew substantially during the COVID-19 pandemic as consumers shifted online. China's ecommerce market is expected to reach $1.6 trillion by 2024.
2) Alibaba is the world's largest online commerce company with over $853 billion in gross merchandise volume on its Chinese marketplaces in 2019.
3) Tmall Global is Alibaba's business-to-consumer cross-border ecommerce platform that allows international brands to sell to Chinese consumers. It has over 26,000 international brands across 84 countries and regions.
1) The document discusses China's ecommerce market, which grew 14.3% in the first half of 2020 even as traditional retail sales fell 17.9%. Ecommerce was widely used during COVID lockdowns.
2) It introduces Alibaba's history and platforms like Tmall Global, which allows international brands to sell to China's online market of nearly 700 million consumers.
3) Tips are provided on understanding Chinese consumers and marketing on social media platforms to help brands succeed on Tmall Global. Contact information is given to get started.
The document provides information about Alibaba Group, the largest online and mobile commerce company. It discusses how Alibaba started in 1999 in Jack Ma's apartment and has since grown to over 34,000 employees. Alibaba owns major business platforms like Tmall, AliExpress, and Alibaba.com. It has focused on expanding its global market reach and conducted its first 11.11 Global Shopping Festival in 2014 with over $9 billion USD in sales. The document also describes services that Alibaba offers buyers and suppliers to enable online commerce through its platforms.
Fiona Weng - eCommerce Day Argentina Online [Live] ExperienceeCommerce Institute
1) Ecommerce, especially cross-border ecommerce, saw significant growth in China during the COVID-19 pandemic as consumers increasingly shopped online.
2) Alibaba is the world's largest online commerce company with over $853 billion in gross merchandise volume on its China retail marketplaces in 2019.
3) Tmall Global is Alibaba's business-to-consumer cross-border ecommerce platform in China that allows international brands to sell directly to Chinese consumers. It has over 26,000 international brands across 84 countries and regions.
Fiona Weng - eCommerce Day Colombia Online [Live] ExperienceeCommerce Institute
1) Alibaba's Tmall Global is a cross-border e-commerce platform in China that allows international brands to sell to Chinese consumers.
2) During the COVID-19 pandemic, e-commerce saw significant growth in China as consumers increasingly shopped online.
3) Tmall Global works with over 26,000 international brands across 84 countries and regions. The platform provides tools to help brands target Chinese consumers and access the large Chinese e-commerce market.
Fiona Weng - eCommerce Day Ecuador Online [Live] ExperienceeCommerce Institute
1) The document discusses China's ecommerce market, which grew 14.3% in the first half of 2020 even as traditional retail sales fell. Ecommerce was widely used by consumers during COVID lockdowns to access products and services.
2) It provides an overview of Alibaba, the world's largest online commerce company, with over $853 billion in gross merchandise volume on its China marketplaces in 2019. Alibaba's total sales on its marketplaces surpassed total US ecommerce sales that year.
3) The document introduces Tmall Global, Alibaba's platform for international brands to sell to Chinese consumers cross-border. It has over 26,000 international brands across 84 countries and regions.
Global B2C ecommerce sales are predicted to hit $2 trillion in 2015, with Asia-Pacific becoming the top region for sales, surpassing North America and Western Europe. Mobile commerce sales reached $204 billion in 2013 and are predicted to reach $626 billion by 2018, accounting for 60% of total digital media time spent. However, less than half of online shoppers are happy with their mobile shopping experience. Engagement in mobile commerce varies widely by region, with over 70% of smartphone users in India engaging in mcommerce, compared to under 40% in the U.S. and Mexico.
The document summarizes information about Alibaba Group and its major e-commerce platforms and services. It provides the following key details:
1) Alibaba is the world's largest e-commerce company, operating major platforms like Taobao and Tmall with over 1 billion active buyers and 10 million active sellers.
2) It has the highest single-day sales for its annual Singles Day shopping festival, generating over $30 billion in sales in 2021.
3) The document outlines Alibaba's business models, comparison to major shopping events in other regions like Black Friday, and its expansion of services to India.
The document discusses Alibaba Group's international e-commerce business. It notes that Alibaba Group aims to make it easy for businesses to conduct trade anywhere through its platforms. It then provides details on Alibaba's various B2C platforms like Taobao Marketplace and Tmall that enable Chinese consumers to buy products from Chinese and global merchants. It also describes their cross-border platforms like AliExpress and Tmall Global that allow global merchants to reach Chinese consumers directly. The document emphasizes Alibaba's goal of building bridges to help facilitate global trade flows through e-commerce.
Alibaba Group - Strategic Analysis - OverviewSelf Employed
This is the most comprehensive analysis of growth and competitive strategies of Alibaba Group.
It covers all relevant areas of information like B2B & B2C Services Analysis, Payment & Financial Services Strategy, Key Financials Analysis, Key Metrics & Indicators, Acquisitions & Strategic Investments, Mobile (Commerce) Strategy, Logistics & Delivery Strategy, Competition & Growth Strategy.
This analysis addresses the core questions regarding Alibaba Group:
- What is the current status quo of Alibaba Group in domestic and international markets by main business segment?
- Which growth strategies and competitive strategies can be observed for Alibaba in general and by line of business?
- What are the most promising growth areas for Alibaba Group within the next 3 years?
- What are the competitive strategies in focus areas like payment and financial services, logistics and delivery as well as mobile?
Send us your request at research [AT] digital-quarterly [DOT] com
This document discusses Alibaba Group's e-commerce platforms and mission. It describes Alibaba.com as a platform for global wholesale trade serving millions of buyers and sellers worldwide. It outlines Tmall.com as China's premier online retail marketplace connecting businesses to hundreds of millions of Chinese consumers. It also describes Tmall Global as a solution enabling overseas companies to sell directly to Chinese consumers. The document notes Alibaba Group's annual November 11 promotional shopping event sets new records in sales and orders each year.
China has the largest internet market in the world with over 800 million online users, and dominates sectors like e-commerce, mobile payments, and venture funding for internet companies; 'New Retail' aims to merge online and offline retail by using technologies like data analytics, IoT, and mobile payments to improve the customer experience; Examples of new retail in China include convenience stores that allow ordering through a mobile app for delivery within 30 minutes and wine stores that transformed their logistics model to directly ship products to stores.
- China has experienced exponential growth in recent decades due to factors like a results-driven culture, focus on education, and "shanzhai" maker culture.
- Digital technologies like mobile internet and e-commerce have leapfrogged traditional models, with over 800 million internet users in China and 90% on mobile.
- Chinese companies like Alibaba, Tencent, and others have built powerful platforms and ecosystems in e-commerce, payments, entertainment, and more through approaches like capital advantage and speed of execution.
- China has become a global leader in areas like mobile payments and e-commerce driven by models like Singles' Day shopping festivals, connected supermarkets, and digitally native brands.
The document discusses the rapid growth of China's economy and innovation capabilities in recent decades. It attributes this to factors like the explosion of the middle class, massive infrastructure investments, focus on education producing many STEM graduates, venture capital investments, and a culture that emphasizes speed of execution and results. It highlights examples of Chinese companies innovating through platforms, data-driven products, and business models that seamlessly integrate online and offline experiences.
The document summarizes Michelle Bacharach's presentation about her company FindMine. FindMine uses machine learning to help online shoppers by automatically generating outfits and product recommendations. The company currently has 20 retail customers in various sectors such as electronics, home goods, and cosmetics. FindMine sees a $3 billion market opportunity in the US and aims to grow its team and infrastructure to support a Series A funding round in 2017.
Breakfast with Disruptors—Women-Led Startups With a Focus on Beauty and FashionDeborah Weinswig
The document summarizes Michelle Bacharach's presentation about her company FindMine. FindMine uses machine learning to help online shoppers by automatically generating outfits and product recommendations. The company currently has 20 retail customers in various sectors such as electronics, home goods, and cosmetics. Bacharach believes the total addressable market for FindMine's services in the US e-commerce market is $3 billion. She outlines FindMine's plans to expand into additional retail sectors and grow its team to achieve metrics for a successful Series A funding round in 2017.
Alibaba Group has grown from 18 employees in 1999 to over 26,000 employees globally in 2014. It started as an online business platform founded by Jack Ma out of his apartment and has become the world's largest online commerce company. Alibaba Group operates numerous platforms including Alibaba.com, Taobao Marketplace, and Tmall that enable global trade and commerce for businesses and consumers. Its mission is to level the playing field and enable small businesses to leverage technology and innovation to compete effectively globally.
The power of Chinese e-consumption is unstoppable despite the slowing economy and is estimated to reach 9.6 Trillion RMB by 2020. This sheer magnitude alone is the main reason why we are now taking a spotlight on China’s E-commerce industry.
Fiona Weng - eCommerce Day América Central y el Caribe Online [Live] ExperienceeCommerce Institute
1) Ecommerce, especially in China, grew substantially during the COVID-19 pandemic as consumers shifted online. China's ecommerce market is expected to reach $1.6 trillion by 2024.
2) Alibaba is the world's largest online commerce company with over $853 billion in gross merchandise volume on its Chinese marketplaces in 2019.
3) Tmall Global is Alibaba's business-to-consumer cross-border ecommerce platform that allows international brands to sell to Chinese consumers. It has over 26,000 international brands across 84 countries and regions.
1) The document discusses China's ecommerce market, which grew 14.3% in the first half of 2020 even as traditional retail sales fell 17.9%. Ecommerce was widely used during COVID lockdowns.
2) It introduces Alibaba's history and platforms like Tmall Global, which allows international brands to sell to China's online market of nearly 700 million consumers.
3) Tips are provided on understanding Chinese consumers and marketing on social media platforms to help brands succeed on Tmall Global. Contact information is given to get started.
The document provides information about Alibaba Group, the largest online and mobile commerce company. It discusses how Alibaba started in 1999 in Jack Ma's apartment and has since grown to over 34,000 employees. Alibaba owns major business platforms like Tmall, AliExpress, and Alibaba.com. It has focused on expanding its global market reach and conducted its first 11.11 Global Shopping Festival in 2014 with over $9 billion USD in sales. The document also describes services that Alibaba offers buyers and suppliers to enable online commerce through its platforms.
Fiona Weng - eCommerce Day Argentina Online [Live] ExperienceeCommerce Institute
1) Ecommerce, especially cross-border ecommerce, saw significant growth in China during the COVID-19 pandemic as consumers increasingly shopped online.
2) Alibaba is the world's largest online commerce company with over $853 billion in gross merchandise volume on its China retail marketplaces in 2019.
3) Tmall Global is Alibaba's business-to-consumer cross-border ecommerce platform in China that allows international brands to sell directly to Chinese consumers. It has over 26,000 international brands across 84 countries and regions.
Fiona Weng - eCommerce Day Colombia Online [Live] ExperienceeCommerce Institute
1) Alibaba's Tmall Global is a cross-border e-commerce platform in China that allows international brands to sell to Chinese consumers.
2) During the COVID-19 pandemic, e-commerce saw significant growth in China as consumers increasingly shopped online.
3) Tmall Global works with over 26,000 international brands across 84 countries and regions. The platform provides tools to help brands target Chinese consumers and access the large Chinese e-commerce market.
Fiona Weng - eCommerce Day Ecuador Online [Live] ExperienceeCommerce Institute
1) The document discusses China's ecommerce market, which grew 14.3% in the first half of 2020 even as traditional retail sales fell. Ecommerce was widely used by consumers during COVID lockdowns to access products and services.
2) It provides an overview of Alibaba, the world's largest online commerce company, with over $853 billion in gross merchandise volume on its China marketplaces in 2019. Alibaba's total sales on its marketplaces surpassed total US ecommerce sales that year.
3) The document introduces Tmall Global, Alibaba's platform for international brands to sell to Chinese consumers cross-border. It has over 26,000 international brands across 84 countries and regions.
QaShops provides an innovative technology that allows manufacturers to easily integrate their catalog and stock information into online marketplaces. Their platform automates the entire selling process from order to delivery and customer service. With connections to over 66 marketplaces worldwide, QaShops helps manufacturers reach millions of customers and sells over €[amount] in goods monthly. Looking to expand internationally and further develop their products, QaShops is now seeking a 1M€ investment.
Instagram Marketing in 2017: Running Successful Paid and Organic CampaignsElliott Moore
Join Kirby Anderson, Product Specialist, Solutions at AdRoll, and Blaise Lucey, Director of Product and Content Marketing at Bitly, as they discuss how your business can make the most out of organic and paid advertising on Instagram.
This document discusses marketing best practices in China. It notes that Chinese firms are seen as less innovative than international ones but that innovation occurs through fast copying, lower prices, and focusing on real value. Competition in China is hyper-competitive with 40 million firms and both local and global competitors. Marketing must focus on growth opportunities in lower-tier cities and new partnerships. Attracting and retaining talent is difficult due to high turnover and an increasing number of university graduates. Digital marketing is growing rapidly in China through social media, mobile commerce, and data tracking. Agencies must partner closely with brands through collaboration and understanding consumer needs. The future of marketing in China is predicted to be digital, focused on loyalty and commerce anywhere through connected devices.
Presentación Sanitas - Viernes DEC "Robotización e Inteligencia Artificial pa...Asociación DEC
El documento habla sobre cómo la robotización e inteligencia artificial pueden mejorar la gestión de la experiencia del cliente en el sector de la salud. Describe cómo la tecnología puede transformar el sistema de atención médica haciéndolo más personalizado, preciso y en tiempo real a través del uso de asistentes virtuales, registros médicos extendidos, hogares y hospitales inteligentes, y medicina predictiva y personalizada. El objetivo final es democratizar el sistema de salud dejando que cada individuo tenga más control y tome decisiones sobre su propia at
Presentación LaLiga TECH - Viernes DEC "Robotización e Inteligencia Artificia...Asociación DEC
Presentación de Olivia Archanco Ardanaz, Consumer Strategy Director at Laliga Tech, durante el Viernes DEC "Robotización e Inteligencia Artificial para la mejora de la gestión en la Experiencia de Cliente" celebrado el 28/01/2022.
DEC Webinar "La estrategia en RRSS de Meliá Hoteles"Asociación DEC
Presentación utilizada por Santiago García Solimei, Global Director of Social Media at Meliá Hotels International, durante el DEC Webinar celebrado junto a Hootsuite, de la mano de Romina González, Country Manager Spain en Hootsuite.
Presentación FERROVIAL - Viernes DEC "Cómo utilizar las RRSS en cada paso del...Asociación DEC
Presentación de Arantxa Gulias, Global Head of Digital, Content and Social Media en Ferrovial, durante el Viernes DEC "Cómo utilizar las RRSS en cada paso del Customer Journey" celebrado el 22/10/2021
Presentación HOOTSUITE - Viernes DEC "Cómo utilizar las RRSS en cada paso del...Asociación DEC
Presentación de Romina González Galetto, Country Manager Spain en Hootsuite, durante el Viernes DEC "Cómo utilizar las RRSS en cada paso del Customer Journey" celebrado el 22/10/2021
Presentación MAPFRE - Viernes DEC "Cómo utilizar las RRSS en cada paso del Cu...Asociación DEC
Presentación de Juan Manuel Marbella, Desarrollo de Negocio, Social Media en MAPFRE, durante el Viernes DEC "Cómo utilizar las RRSS en cada paso del Customer Journey" celebrado el 22/10/2021
Presentación CRUZ ROJA - Viernes DEC "Cómo utilizar las RRSS en cada paso del...Asociación DEC
Presentación de Belén Viloria, Head of Brand Strategy and Communications en Cruz Roja e Ilde Cortés, Social Media Manager en Cruz Roja, durante el Viernes DEC "Cómo utilizar las RRSS en cada paso del Customer Journey" celebrado el 22/10/2021
Álvaro Vázquez y Laura Gonzalvo en el VIII Congreso DEC | Unidos por la Exper...Asociación DEC
Presentación utilizada por Álvaro Vázquez, Director de Personas en Securitas Direct y Laura Gonzalvo, Área Digital de DEC y Directora de Comunicación de Securitas Direct Iberia & Latam, durante el VIII Congreso DEC.
"No hay CX sin EX"
Elena Martín y Aline Gómez-Acebo en el VIII Congreso DEC | Unidos por la Expe...Asociación DEC
Presentación utilizada por Elena Martín, Jefe de Gestión de Clientes en ASISA y Aline Gómez-Acebo, Directora de Operaciones en ASISA Dental, durante el VIII Congreso DEC
"Conectar no es coincidir"
Mario Taguas en el VIII Congreso DEC | Unidos por la ExperienciaAsociación DEC
Presentación utilizada por Mario Taguas, VP y Área de Informes de DEC y Subdirector Gral Adjunto de Desarrollo de Negocio y Clientes en Mutua Madrileña, durante el VIII Congreso DEC
"Indicadores CX"
Marlene Gaspar y Jesús Moradillo en el VIII Congreso DEC | Unidos por la Expe...Asociación DEC
Presentación utilizada por Marlene Gaspar, Directora de LLYC y Jesús Moradillo, CEO y Fundador de APACHE parte de LLYC, durante el VIII Congreso DEC
"El nuevo consumidor"
Jesús Alcoba en el VIII Congreso DEC | Unidos por la ExperienciaAsociación DEC
Presentación utilizada por Jesús Alcoba, Área de Experiencia de Empleado de DEC y Director de La Salle IGS, durante el VIII Congreso DEC
"Experiencia de Empleado: ¿por qué ahora?"
Jorge Martínez-Arroyo en el VIII Congreso DEC | Unidos por la ExperienciaAsociación DEC
Presentación utilizada por Jorge Martínez-Arroyo, Presidente de DEC y Fundador de Panoramix Ventures, durante el VIII Congreso DEC
"CX/EX la gallina o el huevo"
Candidatura ALSA - Premios DEC 2021
Premio DEC al Mejor Customer Journey
Visita la web del evento:
https://asociaciondec.org/eventos/premios/premios-2021/
Candidatura KIA - Premios DEC 2021
Premio DEC a la Mejor Iniciativa de Empleados
Visita la web del evento:
https://asociaciondec.org/eventos/premios/premios-2021/
Candidatura UNISONO - Premios DEC 2021
Premio DEC al Mejor Proyecto de Innovación
Visita la web del evento:
https://asociaciondec.org/eventos/premios/premios-2021/
Este documento describe la candidatura de Hyundai para los Premios DEC en la categoría de Mejor Estrategia en Experiencia de Cliente. Resume cómo Hyundai ha transformado la industria automotriz al centrarse en la experiencia del cliente, convirtiéndose en el número uno en satisfacción del cliente tanto en ventas como en posventa. También destaca cómo Hyundai ha extendido esta estrategia a la innovación y sostenibilidad, liderando en vehículos eléctricos y ofreciendo servicios de movilidad. El objetivo final de Hyundai
CX Tech Day 2021 - Adobe Experience Cloud (Adobe)Asociación DEC
Presentación de Ángel Gonzalvez, Account Executive de Adobe, durante el CX Tech Day.
"Adobe Experience Cloud" - Digital Experience Platform (Gartner)
( https://asociaciondec.org/servicios-dec/directorio-tech-hub/ )
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Dr. Nazrul Islam
Healthy economic development requires properly managing the banking industry of any
country. Along with state-owned banks, private banks play a critical role in the country's economy.
Managers in all types of banks now confront the same challenge: how to get the utmost output from
their employees. Therefore, Performance appraisal appears to be inevitable since it set the
standard for comparing actual performance to established objectives and recommending practical
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Disaster management;
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Biparjoy Cyclone Case Study;
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History of Cyclone in Arabian ocean;
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Terry von Bibra en el IV Congreso DEC
1. Terry Von Bibra
General Manager Europe at Alibaba Group
Alibaba Group: China & the consumer
quality of life transformation
#CongresoDEC
2. Alibaba Group
China & The Consumer Quality of Life Transformation
•Terry von Bibra
•General Manager Europe, Alibaba
3. Alibaba Group In Numbers
US$ 547Bn annual GMV in 2017 fiscal year
+10M active sellers
466M annual active consumers
55M packages every day
1Billion product and service listings
4.
5. Our Ecosystem
Core Commerce Mobile Media & Entertainment Local Services
Cloud Computing
OTT
Tickets
Logistics
Payment & Financial services
Marketing services
Data Management Platform
You might be more or less familiar with Alibaba Group, and if not, let me outline some key figures for you.
Our mission: To Make It Easy To Do Business Anywhere (Video - 45 seconds)
Alibaba is much more than an e-commerce company, but a full-fledged technology company—one with a complex digital ecosystem of new, mature and interconnected businesses, as well as initiatives into cloud computing, artificial intelligence and other cutting-edge technologies.
We are now moving to new areas like digital entertainment. Together with all the partners, all the participants in the ecosystem—buyers, sellers, service providers, content providers—today, altogether, we actually constitute a real economy.
Let me give you a quick overview.
Our mission is very simple, yet ambitious: “To make it easy to do business anywhere”
China is changing, and so do Chinese consumers.
The rise of the internet caused a shift in the way Chinese consumers purchase:
Internet penetration China 1999 – 0.7% (Source: World Bank - https://www.google.co.uk/publicdata/explore?ds=d5bncppjof8f9_&met_y=it_net_user_p2&idim=country:CHN:USA:IND&hl=en&dl=en)
Internet penetration today – 53.1% (Source: China Internet Network Information Center)
But, this has barely started: the total number of internet users represents little more than half of China’s population of over 1.3 billion compared with the UK where there were 60m internet users in 2016 (a 92% penetration)
Mobile has exploded in China and many consumers go straight to the smartphone never engaging directly with a website:
Chinese consumers will spend on average, at least 2 hours per day on their smartphones (https://www.marketingweek.com/2017/01/31/china-mobile-commerce/)
695 million of those users, 95.1%, accessed the internet on a mobile device. In the US, there are 225m (Statista)
Europe vs China:
China: 102 cities above 1 million people (https://www.theguardian.com/cities/2017/mar/20/china-100-cities-populations-bigger-Liverpool)
Europe: 18 cities above 1 million people (https://en.wikipedia.org/wiki/List_of_cities_in_the_European_Union_by_population_within_city_limits)
While e-commerce sales represent around 7% of overall retail in the western world, that number is more than double (15%) in China and only HALF of the population is online so really, it’s 30% or 4X what it is here.
Sources:
Internet users in China: China Internet Network Information Center 39th “China Internet Development Statistics Report”
Population of Europe: Worldometers (http://www.worldometers.info/world-population/europe-population/)
Population of US: Worldometers (http://www.worldometers.info/world-population/us-population/)
The incredible transformation of the Chinese consumer
It’s not just infrastructure that’s changing – these are Chinese consumers in the 1970s
RIGHT HAND SIDE: Baochu Pagoda and surrounding landscape, Hangzhou
Fast-forward 25 years - this is the present
So where to now? How does the Chinese consumer experience impact Europe?
The Chinese consumer went from having no variety to having everything at once. E.g. Alipay has been so successful because there were no other options, whereas in Europe we have a number of different payment options available.
As a result, Chinese consumers are the most sophisticated consumer group in the world demanding innovation and new technology from retailers.
RIGHT HAND SIDE: Hangzhou downtown
The Human Brain & Omnichannel Retail: Two Continuums
Can AI design a brain that truly replicates our own human’s organ? In my view the answer is “no”: the continuum connecting our minds and our bodies and how each influence the other, makes this impossible.
Will online shopping replace the world of offline retail? No, as the two also represent a continuum which has quickly made each inseparable from the other.
In my talk I will explore both of these continuums and the parallels between them when it comes to understanding how we think, experience, and yes, shop.
Perception v reality
Hawkers is a Spanish brand that sells sunglasses exclusively via the Internet. Hawkers was founded in December of 2013 in Elche (Valencia) and it is part of the Saldum Ventures group.
LEFT HAND SIDE = Hawkers’ Western website (10 pages)
RIGHT HAND SIDE = Tmall (13 pages)
Main differentiators
Hawkers’ Tmall store not only showcases products, but features relevant content that can make the difference for shoppers, such as the sunglasses lines exclusively designed in collaboration with Barcelona footballer Lionel Messi and international DJ and producer Steve Aoki. The look and feel of the Tmall store is definitely richer and more crowded, which also reflects in the usage of photos and female/male models adding a glamorous and “human” touch to the page.
On the other side, Hawkers’ official website is very linear and dry, and simply features products and prices. Instead of looking to catch the emotional side of consumers, it adopts a pragmatic and functional approach.
Dyson is a British technology company established by James Dyson in 1987. It designs and manufactures household appliances such as vacuum cleaners, hand dryers, bladeless fans, heaters and hair dryers.
LEFT HAND SIDE = Dyson Western website (6 pages)
RIGHT HAND SIDE = Tmall (20 pages)
Main differentiators
Dyson’s store on Tmall is a great example of how an electronics brand can touch all the right chords and build a great relationship with consumers, going beyond the simple sales channel. Dyson has incorporated a vast range of diverse content, from innovative features of the product (hairdryer), suggestions from professional hair stylists on how to use it to obtain the best result, information on the hair structure and how to take care of it. This offers shoppers a comprehensive, relevant experience.
On the other side, Dyson UK website is very plain and short, and only showcases some main information in the homepage.
Ocean Spray is a North American agricultural cooperative of growers of cranberries and grapefruit headquartered in Lakeville/Middleborough, Massachusetts. It was formed in 1930 by three cranberry growers with a simple love of cranberries, and currently has over 700 member growers. Their offering includes juices and drinks, sauces, cordials, dry-fruit snacks.
LEFT HAND SIDE = Ocean Spray Western website (4 pages)
RIGHT HAND SIDE = Tmall (13 pages)
Main differentiators
The length of the webpage is only one of the elements that differentiates Ocean Spray presence on Tmall vs official website. The Tmall store features various content including recipes and consumption suggestions. Moreover, it presents the story of the growers and their families behind the brand, helping to create an emotional connection and supporting the storytelling beyond the product itself. Chinese consumers are increasingly more sophisticated and opinionated in their purchases, in particular when it’s about food products for their families and themselves. In this case, the guaranteed quality is also validated by showing the real faces of the people cultivating such produce.
From left to right:
MARTIDERM (Cosmetics)
DESIGUAL (Fashion)
SESDERMA (Cosmetics)
CORREOS (Spanish Post Office) – includes among others wineries, supplement brands, olive oil
ISDIN (Cosmetics)
Is the physical store dead? Many of the predictions indicate this. However, Spain presents a peculiar situation:
A recent report by GFK “European Retail in 2017” estimates that physical retail in Spain will grow by 2.9% in 2017 (above the EU average of 1.4%).
At the same time, Spain ranks 4th among the European countries with the highest online retail spending. Analysis made by ICEMD (Instituto de Economía Digital), the trade magazine D/A Retail and Adigital (Asociación Española de la Economía Digital), say that e-Commerce in Spain could reach a growth of up to 30% in 2017.
Spain is a great example of how the physical retail is not dead. It is however changing and the role of the physical store will be different in the future.
What can the Chinese consumer tell us about the future of the physical store?
E-commerce in China only counts for 15% of the retail landscape, 85% of retail is still offline, demonstrating there is an even larger opportunity for retailers in the offline space (http://www.alizila.com/joe-tsai-alibaba-economy-new-retail/)
Regardless, the role the smartphone plays in the Chinese experience has become crucial - the Chinese consumer does not distinguish between a physical location and their smart phone – they always have their smart phones in their hands, wherever they are – malls, home, public transport, instore:
70% look up a product on their smartphone or tablet while in a physical shop, further underpinning the convergence of the online and offline world
Two-thirds went online to search for reviews and recommendations when researching products, compared with 50% in Austria (Source: Marketagent Umfrage, Auftraggeber: Handelsverband, Post und Google)
The number of consumers who bought a product after seeing it in an online shop increased from 19% in 2015, to 43% in 2016. Similarly, 31% of consumers were triggered by something they saw in a physical shop in 2016, up from 24% in 2015.
In response to this, Alibaba has adopted a ‘New Retail’ strategy. This is one of the ‘5 News’ – a new model of online and offline (the other ‘News’ are New Manufacturing, New Energy, New Technology, New Finance)
Our New Retail strategy anticipates and catalyses changes in consumer behaviour, where the time, place and method of purchase and consumption will be different from what we were used to before.
Retail is no longer about a single format, or sector, it is about consumers seeking different formats - driven by consumer-specific need at that moment.
Consumers no longer make any distinction between online and offline, they expect to be able to purchase what they want, when they want and how they want. In this new world of consumer expectations, the distinction between online and offline will disappear.
We’ll explore how Alibaba is entering the online and offline experience.
Electronic Store: Suning
In August 2015, Alibaba announced an investment of US$4.63bn for a 19.99% stake in Suning.
The strategic collaboration between Alibaba and Suning marks a milestone that signals the further integration of digital and offline retail
Suning will open a flagship store on Alibaba’s Tmall.com platform, focusing on consumer electronics, home appliances and baby products.
This collaboration highlight’s how Alibaba Group’s unrivaled leadership in mobile commerce and payments makes it possible for offline retailers to have an aggressive and successful omni-channel strategy.
(http://www.reuters.com/article/us-alibaba-suning-appliance/alibaba-to-invest-4-6-billion-in-china-electronics-retailer-suning-idUSKCN0QF0VP20150811)
Intime
Department stores have struggled in past years to cope as Chinese consumers frustrated with lacklustre, poorly managed shopping malls migrate to online bazaars. Unlike in the U.S., which is dominated by a clutch of mega-chains, the Chinese retail experience is far more fragmented and inconsistent.
Intime, one of the better-known players, operated and managed just 29 department stores and 17 shopping malls across the country.
Alibaba currently owns 28 percent of Intime following an initial investment in the retailer in 2014. If shareholders approve the deal, Alibaba would become the controlling shareholder of Intime with an expected stake of approximately 74 percent.
(https://www.bloomberg.com/news/articles/2017-01-09/alibaba-others-to-privatize-intime-for-up-to-hk-19-8-billion)
PLACEHOLDER – Hometime
Rural Taobao
Alibaba Group’s Rural Taobao program is helping to raise living standards in China’s countryside by providing e-commerce access to millions of the country’s poorer residents.
More than 16,000 Taobao Rural Service Centres are already in place and in the next 3-5 years, Alibaba plans to expand the program to 100,000 villages and 1,000 rural counties, enough to cover one-sixth of all Chinese villages and one-third of all counties.
Placeholder – Hema storefront
Hema app
Hema
One shopping experience that is very important to Chinese consumers is the ability to pick out their own selection when buying fresh seafood. If we were a typical online company, we would go off and try to build some kind of online application in our app to best mimic this experience, with live cam, etc. But this is the whole idea of New Retail: there are certain parts of the consumer experience that are not only better done offline, but also more easily – so this is a good example where the physical store has a specific role to play in improving a particular part of how we deliver value to our customers.
Hema
Delivery
All options can be fresh or cooked
Order at home and delivered at home
Order at home, pick up in store
Order and choose own selection in store to deliver at home
Order, select in store and eat in or take away
Go into store, choose yourself, have delivered to office
Order from anywhere to have delivered anywhere
And any mixed combination of all of the above. E.g. I’m going to eat fresh crab with friends in store but will have the rest of my groceries delivered to my home