Therese Higinbotham is an IT professional with over 20 years of experience satisfying customers' technology needs across various industries. She has a track record of quickly understanding business challenges and delivering efficient, effective technology solutions on time and within budget. Her technical expertise includes business analysis, project management, software engineering, troubleshooting, and experience with various platforms like IBM mainframes, Cisco systems, and Microsoft technologies.

1. Therese M. Higinbotham
25 Queens Court Butte, MT 59701; (406) 533-9923
terrie.montana@gmail.com
Professional Profile
A unique IT professional with over 20+ years of satisfying demanding customer’s technology needs. A highly successful
track record in understanding business challenges quickly in various industries through effective client communication and
thorough analysis. Consistently has achieved the highest customer satisfaction results by delivering efficient, effective
technology solutions. Strong team player and equally effective leading and supporting projects with a focus on enabling
business success. Excels in deploying new technology, improving existing systems and completing projects on time.
Significant industry experience includes: Healthcare, Energy, Oil and Gas, Telecommunication, Semiconductor,
Military/Defense (expired top-secret security clearance), and Insurance.
TECHNICAL EXPERTISE:
∙ Business and System Analysis ∙ Project Management ∙ Software Engineer ∙ Troubleshooting
∙ OSI PI Processbook ∙ AS400 ∙ IBM Mainframes ∙ Cisco Unified Communications
∙ COBOL ∙ RPG II ∙ CICS ∙ JCL
∙ Crystal Reports ∙ Disaster Recovery ∙ SDLC ∙ Data Migration
∙ Data Mining/Metadata ∙ Exchange Admin ∙ OATI ∙ Active Directory Admin
EXPERIENCE:
Mid Del Consulting at PPL Montana/Talen Energy, Butte, MT JAN 2015 – July 2016
Consultant
 Provided software support 24/7 on OATI Energy Support system components, ICE, and Align
 Maintained and modified OSI PI Processbook applications using Visual Basic adding new functionality
 Troubleshoot issues with user applications, Nortel phones, turrets, printers, server and network support for over
200 users.
 Upgraded turrets and IPC system migrating existing turret configuration data to new server and system. Learned
how to program and modify new turret.
 Documented common turret functions to ease transition and trained the users.
 Provided innovative and fast solutions for traders working in high stress, time-sensitive environment
Spherion Temporary Services at Northwestern Energy, Butte, MT FEB 2014 – DEC 2014
IT Support Analyst/Business Technology Contractor
 Provided software (Office 2007, Autocad, Adobe, Smart Deploy) and hardware (handheld meters, printers, phones,
PCs, monitors) support for multiple locations and user groups by troubleshooting issues, performing upgrades,
and providing training.
 Enabled rollout of Xplore tablets loaded with an advanced dispatch system, for field service staff responding to
customer service and emergency calls. Loaded software for Xplore tablets, tested all functionality and provided
user support
 Updated UPS shipping software and migrated existing data to new relational database maintaining data integrity.
Completed projects on time with user and management satisfaction
360Networks/ZAYO Butte, MT DEC 2006 – APR 2012
IT Support Analyst
 System Administrator for Exchange and Active Directory for over 300 employees.
 Implemented, trained, ongoing support and maintenance of Cisco Unified Communications Manager with Unity
VOIP phone and Sonexis conferencing systems completing projects ahead of schedule

2.  Implemented, maintained and upgraded 3rd
party software Netflow Tracker, Tetragenics and Call Before You Dig
applications and databases.
 Performed server and network monitoring, maintenance, backups and troubleshooting.
Advanced Silicon Materials Inc., Butte, MT SEPT 2002 – Dec 2006
Systems AnalystAS400 Administrator
 AS400 Administrator responsible for maintenance, backups, security, user profiles, disaster recovery and all third
party software. Database administrator performing both data and table modifications.
 IT Lead Programmer/Analyst and project manager providing both new enhancement and maintenance support for
enterprise-wide manufacturing programs (Prism and Advantis) on an integrated system solution
 Cultivated and maintained excellent working relationship with 3rd
party vendors
 Improved productivity replacing manual labeling and data entry with handheld barcode scanners interacting with
our software at multiple locations successfully and on time
 Resources Used: RPG400, RPG4, CL on IBM OS400 V5R1 System (820), IBM Websphere Distributed Debugger, NS
Elite, SQL, AS400 Query, MRC, Crystal Reports, Microsoft Word and Excel.
Pan Canadian Energy, Butte, MT OCT 2001 – SEPT 2002
Project Manager/Information Systems Specialist
 Programmer/Analyst working with EDGE Excalibur’s proprietary energy tracking, accounting, and land
management system
 Delivered a successful EDGE migration to new platform, software version and database. Project included code
modifications, user training, and troubleshooting
 IBM 7133-600 on an AIX OS using Unidata database, Windows 2000 server with NT OS, Microsoft Word, Access,
and Excel.
Helena College of Technology, Helena, MT AUG 2001 – OCT 2001
Teacher
 Taught Microsoft Access 2000, Microsoft Word 2000, and Introduction to Microcomputers classes
Streaming Solutions Inc. Butte, MT OCT 2000 – Jan 2001
Project Manager
 Managed projects which included gathering details, distributing work assignments, monitoring status until
completion and reviewing completed projects for quality assurance. Projects were for customers individualized
website needs and streaming/storage requirements. Used Python, MySQL, SQL, CGI and HTML on a Debian Linux
Operating System, Net Objects Fusion, Adobe Photoshop.
IMSG/Banker’s Insurance Group, Bozeman, MT JAN 1999 – June 2000
Senior Programmer/Analyst
 Lead Programmer/Analyst who supervised and allocated projects for thirteen employees
Lead the team who coded, tested, and implemented a new internet business owners and umbrella policy systems
for insurance agents on an aggressive timeline delivering the projects on time using RPG4, RPG400, CICS & CL on
IBM OS400 V4R4 System (9406-510), Implementor, APLUS/PROBE, WORD, EXCEL, SQL, CLEAR ACCESS.
REGENCE BLUE SHIELD OF IDAHO, Lewiston, Idaho JULY 1992 – JAN 1999
Senior Programmer/Analyst
 Managed and acted as Lead Programmer/Analyst on new HMO Provider Risk Reimbursement System and Year
2000 projects. Both projects were completed successfully and on time with no issues.
 Lead Analyst for Professional Relations, Health Information and Reimbursement, Actuarial and Claims
Departments. Provided software support and reporting functions.

3.  All work performed on an IBM Mainframe using COBOL, COBOL II, CICS, RPGII, DOS/VSE, JCL, ICCF, BIMEDIT,
WORD, EXCEL, SQL, CLEAR ACCESS, VSAM Files, ORACLE Data Base.
EDUCATION:
Montana Tech of the University of Montana, Butte, Montana
Degree: B.S., Computer Science