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TERBUKTI, SEGERA WA 0895-
7111-00400, Pelayanan Prima
Pada Hotel
Pelatihan ini ditujukan untuk memberikan pengetahuan dan
keterampilan bagaimana memperlakukan pelanggan sehingga
merasa puas. Ketrampilan hubungan personal dan memahami
aspirasi konsumen menjadi pusat dari pelatihan ini, termasuk
didalamnya bagaimana memperlakukanpelanggan yang
kecewa terhadap produk atau pelayanan yang telah diberikan.
Peserta pelatihan berhak mendapatkan Sertikasi Kompetensi
BSNP untuk Pelayanan Prima setelah lulus uji kompetensi.
1. Mampu mengetahui faktor-faktor yang
mempengaruhikepuasan seorang konsumen dan
berbagai metodepengukuran pelayanan prima kepada
publik
2. Memampukan peserta untuk dapat menangani
berbagaikeluhan konsumen
3. Melakukan langkah-langkah praktis yang langsung
dapatditerapkan dalam meningkatkan kualitas
pelayanan, terutamadalam berhubungan dengan
keluhan konsumen
1. Profesionalisme Service Excellence
2. How To Delivery Service Excellence
3. Mengembangkan Kompetensi Services Excellence
4. Effective Communication Skills
5. How To Handle Consumer Complaint
6. membangun kepercayaan diri dan motivasi
7. Team work & Team Building in Service
8. Manajemen stress dan ketegangan dalam service
9. memproyeksikan kepribadian positif pada orang lain
20 – 22 Mei 2022 : Semarang, Yogyakarta, Solo, Purwokerto,
Surabaya, Bandung
27 – 29 Mei 2022 : Bali, Banten, Jakarta, Medan, Padang, Pekanbaru,
Batam, Balikpapan
11 - 12 Juni 2022 : Semarang, Yogyakarta, Solo, Purwokerto,
Surabaya
17 - 19 Juni 2022 : Bandung, Bali, Banten, Jakarta, Medan
24 - 26 Juni 2022 : Padang, Pekanbaru, Batam, Balikpapan
IN HOUSE TRAINING
SEGERA WA https//wa.me/62895711100400
Pelatihan dan Sertifikasi diselenggarakan oleh :
PT. Bright Life Academy dan ASOSIASI SERVICE QUALITY
INDONESIA [ASQI]

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TERBUKTI, SEGERA WA 0895-7111-00400, Pelayanan Prima Pada Hotel

  • 1. TERBUKTI, SEGERA WA 0895- 7111-00400, Pelayanan Prima Pada Hotel
  • 2. Pelatihan ini ditujukan untuk memberikan pengetahuan dan keterampilan bagaimana memperlakukan pelanggan sehingga merasa puas. Ketrampilan hubungan personal dan memahami aspirasi konsumen menjadi pusat dari pelatihan ini, termasuk didalamnya bagaimana memperlakukanpelanggan yang kecewa terhadap produk atau pelayanan yang telah diberikan. Peserta pelatihan berhak mendapatkan Sertikasi Kompetensi BSNP untuk Pelayanan Prima setelah lulus uji kompetensi.
  • 3. 1. Mampu mengetahui faktor-faktor yang mempengaruhikepuasan seorang konsumen dan berbagai metodepengukuran pelayanan prima kepada publik 2. Memampukan peserta untuk dapat menangani berbagaikeluhan konsumen 3. Melakukan langkah-langkah praktis yang langsung dapatditerapkan dalam meningkatkan kualitas pelayanan, terutamadalam berhubungan dengan keluhan konsumen
  • 4. 1. Profesionalisme Service Excellence 2. How To Delivery Service Excellence 3. Mengembangkan Kompetensi Services Excellence 4. Effective Communication Skills 5. How To Handle Consumer Complaint 6. membangun kepercayaan diri dan motivasi 7. Team work & Team Building in Service 8. Manajemen stress dan ketegangan dalam service 9. memproyeksikan kepribadian positif pada orang lain
  • 5. 20 – 22 Mei 2022 : Semarang, Yogyakarta, Solo, Purwokerto, Surabaya, Bandung 27 – 29 Mei 2022 : Bali, Banten, Jakarta, Medan, Padang, Pekanbaru, Batam, Balikpapan 11 - 12 Juni 2022 : Semarang, Yogyakarta, Solo, Purwokerto, Surabaya 17 - 19 Juni 2022 : Bandung, Bali, Banten, Jakarta, Medan 24 - 26 Juni 2022 : Padang, Pekanbaru, Batam, Balikpapan IN HOUSE TRAINING SEGERA WA https//wa.me/62895711100400 Pelatihan dan Sertifikasi diselenggarakan oleh : PT. Bright Life Academy dan ASOSIASI SERVICE QUALITY INDONESIA [ASQI]