Narayana Health is a large Indian healthcare provider known for low-cost, high-quality care. It operates 24 hospitals across India and has performed over 99,000 cardiac surgeries. Narayana Health aims to increase access to healthcare for all Indians through continued expansion, a focus on affordability, and use of telemedicine. It faces challenges from competitors and staffing shortages but seeks to overcome these through specialization, efficiency, and community services.

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2. contents
Introduction of Narayana Healthcare
Strength
Weakness
Opportunity
Threats
Issue and Strategies
Conclusion
Awards and achievements

3.  Narayana Health was founded in 2001 by Dr. Devi
Shetty under the aegis of the Asian Heart Foundation
(AHF)
 Since then it has expanded its presence to 24 hospitals
in 14 cities. 7 heart centres, several primary care
facilities2016
 In 2013, Narayana Hrudayalaya Pvt. Ltd. changed its
brand name to Narayana Health.
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4.  Narayana Health formerly known as Narayana
Hrudayalaya, is a multi-specialty hospital chain
in India, headquartered in the city of Bengaluru.
 It is known as a low cost and high quality Indian
healthcare service provider.
 Narayana Health is also a renowned centre for
telemedicine, the services rendered are free of
cost.
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Narayana Health : IntroductionNarayana Health : Introduction...
...(cont..)

5. More than 99,000 Cardiac surgeries and 2,46,000 Cath lab
procedures [ Till Financial Year 2013-14 since existence]
80bed dedicated post-op paediatric cardiac ICU – the largest in the
World.
Discounts of 15% of the revenues on an average per month.
One of the largest dialysis units in India with 217dedicated beds
and 130,000procedures per year. Patients from 76 countries
Amongst the largest telemedicine networks in the world .
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6.  Low cost and high quality
 Largest telemedicine
 Facilities covering a wide range of
specialization
 Renowned centre
 Strong brand name
 Provides multispecialty, tertiary, and primary
facilities

7.  Twenty three Hospitals
 Eight heart centre
 Twenty four primary care facilities
 5,442 operational beds

8. Weakness
• High staff turnover
• Lack of political power
• Still covers only limited cities of India
• Still cost is high for lower class.
• Lake of capt.
• Costumer service

9. Cont..
• Lack of scale
• High debt burden

10.  Dharamshila Hospital Partnership
 Medical Tourism
 Taking Narayana Health global by opening a 140-bed
multi-specialty hospital in the Cayman Islands

11.  Kaizen in the Hospital
 Opportunities in Digital Healthcare
 For large-scale medical care for the masses, micro-
insurance is still the answer.

12.  Competitors
◦ Apollo
◦ Fortis Health
◦ Healthcare Glob
 Staffing shortage
◦ Shortage of experienced doctors.
◦ High attrition rate.
◦ Doctors can’t fulfil the vision.

13.  Government regulations
◦ Less political support.
◦ Funds from pvt. Organisation like reliance and GIC
◦ Singapore Sovereign Wealth GIC is major investor
 Walmartization healthcare/ substitutes
◦ Devastates local healthcare clinics.
◦ Nine hospital in Bangalore.
◦ Limited branches in other states.

14.  Dual Pressures of poverty and a large population.
 No national health system and health spending
accounts.
 Doctors and hospital bed.
 Lack of Primary health care.
Hence ultimate objective:
 Two beds per 1,000 population by 2025.
 To reach a ratio of one medical doctor per 1,000
individuals by 2025

15.  Walmart approach.
 Specialisation.
 Intensive work.
 Maximizing consultant time and low skilled staff.
 Financial responsibility and clinical leadership.
 Technology and community services.
Hence the outcome is high quality & low cost.

16.  Narayana health aims to treat middle class and
rural patients at low cost and provides good
services.
 In spite of providing good services at
comparatively low profits, the hospital earns
high revenues due to reasonable pricing
structure and effective and efficient utilization
of resource.
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17.  2013
- NICS, Bangalore Ranked Best Private Cardiac
Hospital in India - "The Week Nielsen Best Hospital
Survey, 2013"
- Good Company Award, Philanthropy Awards 2013,
Forbes India
 2012
- Scored 36th rank amongst "World`s 50 most
innovative companies" by Fast Companies.
 2011
- India Shining Star CSR Award for the exceptional
CSR work in health sector.
 2010
- Best Hospital by CNBC & ICICI Lombard.
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18.  Conducts 40 heart surgeries every day
 Expertise in liver transplants on babies less than 10 kg
weight with 95% success rate.
 First heart hospital in Asia to Implant an artificial heart.
 Performed combined kidney and pancreas transplant, offers
formal training program for paediatric cardiac surgery.
 Narayana Foundation conducts 61 training programmes
and is short-listed by the University Grant Commission
(UGC) for the status of a Deemed University.
 Thrombosis Research Institute, Bangalore a division of
Narayana Health is working towards discovering a vaccine
to prevent heart attack. The Institute has come up with
markers to diagnose heart disease early.
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