This document summarizes various technologies that could be invested in by an insurance company to improve business operations. It discusses goals, considerations, and vendor options for technologies like websites, online payments, webmail, quoting tools, risk assessment, backups, IP phones, imaging, processing systems, mortgagee notification, property valuation, agency interfaces, e-marketing, and training enhancement. The goal is to help assess different technology strategies and investments to improve quality, efficiency, reach, and decrease risks.