Presentation delivered in the University of Azores. The class about Travel Technology is an initiative by TTS in collaboration with its R&D company, TTS Lab.
More about the course you can find at http://protraveltech.tts.com/
Digital natives. Mobile-first consumers. The Millennial Generation, born between 1980 and 1999, demands more from their technology to empower incredible travel experiences than any other generation. By 2025, Millennials are expected to comprise 75% of the British workforce with more earning power and greater ability to travel than ever before. Identifying the white space between technology and travel, for brands seeking to effectively market their products, services and destinations to Millennials, is essential for gaining a competitive advantage.
MWWPR provides insights into the travel habits of Millennials and identifies engagement opportunities for travel brands looking to gather affinities among millennial customers.
Digital transformation in the Tourism Sector - University Of Salford ManchesterEmre Dirlik
In this report, the first phase of the digital business and entrepreneurship module within the digital business division of Salford University, Digital Business: Sector Investigation and Infographic, research will be conducted, analysis and information will be provided on the Tourism industry.
In this direction, it includes the strategic contributions to the sector by critically reviewing the tourism sector and evaluating the value and benefits of digital transformation in the sector. In addition, the report includes the infographic of the tourism sector by analyzing information from business owners and suppliers using Bloomberg, SWOT and sector reports.
In the report, the current environment required for digital transformation was reviewed in the tourism sector and the vuca technique was used to characterize leadership.
An insight into current trends affecting travel industry and a look at what's next.
Any questions, please get in touch via LinkedIn: www.linkedin.com/in/bjgill
Consumers are becoming increasingly dependent on mobile technology. Consumers not only own more mobile devices, but they also use them more often for an increasing number of tasks.
Marketers are searching for ways to grasp opportunities stemming from the extraordinary mobile penetration and usage patterns. Mobile devices provide easier ways for marketers to provide added-values to the consumer and shopper, making their lives easier.
The following presentation discusses several trends and enablers, mainly:Emerging Devices & Technologies, Consumer added values from mobile,Mobile Marketing Best Practices such as apps, gaming, content, commerce etc.
Digital natives. Mobile-first consumers. The Millennial Generation, born between 1980 and 1999, demands more from their technology to empower incredible travel experiences than any other generation. By 2025, Millennials are expected to comprise 75% of the British workforce with more earning power and greater ability to travel than ever before. Identifying the white space between technology and travel, for brands seeking to effectively market their products, services and destinations to Millennials, is essential for gaining a competitive advantage.
MWWPR provides insights into the travel habits of Millennials and identifies engagement opportunities for travel brands looking to gather affinities among millennial customers.
Digital transformation in the Tourism Sector - University Of Salford ManchesterEmre Dirlik
In this report, the first phase of the digital business and entrepreneurship module within the digital business division of Salford University, Digital Business: Sector Investigation and Infographic, research will be conducted, analysis and information will be provided on the Tourism industry.
In this direction, it includes the strategic contributions to the sector by critically reviewing the tourism sector and evaluating the value and benefits of digital transformation in the sector. In addition, the report includes the infographic of the tourism sector by analyzing information from business owners and suppliers using Bloomberg, SWOT and sector reports.
In the report, the current environment required for digital transformation was reviewed in the tourism sector and the vuca technique was used to characterize leadership.
An insight into current trends affecting travel industry and a look at what's next.
Any questions, please get in touch via LinkedIn: www.linkedin.com/in/bjgill
Consumers are becoming increasingly dependent on mobile technology. Consumers not only own more mobile devices, but they also use them more often for an increasing number of tasks.
Marketers are searching for ways to grasp opportunities stemming from the extraordinary mobile penetration and usage patterns. Mobile devices provide easier ways for marketers to provide added-values to the consumer and shopper, making their lives easier.
The following presentation discusses several trends and enablers, mainly:Emerging Devices & Technologies, Consumer added values from mobile,Mobile Marketing Best Practices such as apps, gaming, content, commerce etc.
A look at the evolution in complexity of marketing due to the proliferation of digital touchpoints and technologies used to manage them, pointing toward the digital transformation of the marketing discipline
A look at what's needed to build digital ecosystems which go beyond building basic user needs into building the brand through distinctiveness and creativity
2016 Continues to reflect the enormous role of Big Data in digital marketing. Wisely used, Big Data can tell us almost everything about our consumers – who they are, what their interests are, what they are interested in buying / doing / drinking etc., where they are and who they are with.
Furthermore, despite consumers' need in protecting their privacy, they are willing to give away details that will help companies personalize better to their personal benefit (for example through personalized discounts, personalized offers etc.).
In order to succeed doing so, companies need to use Big Data by first recognizing the questions they would like to answer; then, gathering the information; and finally, analyzing it.
In 2016, more than ever, simultaneously is the key word – 79% of consumers (and 90% of Millennials) switch devices during a single online activity, according to Get Personal report by Adobe; The usage of applications and social media for messaging continues to grow, creating "data exclusives" who rarely use their mobile for voice calls; and applications of familiar technologies are expanding to new areas (such as location-based technologies which in addition to marketing are also used for business operations, customer services and more).
A look at the state of location-based check-ins today and the need for a global standard for check-ins and check-outs since they form the basis for future local advertising and commerce spend
Digital is resonating in every client conversations; its becoming a business imperative for transformation and value accretion . Here's a snapshot of 2017 Digital trends emanating from multiple client conversations across industries and provide a go forward view for what's coming up in 2017 for enterprises keen on being digital.
Using artificial intelligence in travel, tourism and hospitality industryAtalbihari Baddar
Artificial Intelligence (AI) is a buzzword for recent years and it has impacted many business sectors including banking, agriculture, manufacturing and retail, many sectors have benefited by Artificial Intelligence.
AI, Machine Learning and Data Science are already defining the way we travel now and how we will travel in the future.
All depends on us to understand the power of this genie and use it in more innovative ways to give optimum customer experience, efficient service delivery and increased profits and revenues!
Digitization of Telecom and Smartphone Business: Post-COVID-19 Effects on the...ELEKS
"Digitization of Telecom and Smartphone Business: Post-COVID-19 Effects on the Industry" by Haroon S Khan, Founder & Chairman, SANSO.
The topic covers:
— The need for Digitalization of Telecom/Smartphone Business;
— Pros & Cons;
— Trend Changing;
— Post COVID-19 Effects forecast for the businesses in Telecom;
— Human & Digital world interaction especially in these days
these would be base points mainly;
— Digital currency and its need in this era of digitalization.
The global market for self service is experiencing growth, and research companies predict it will keep growing in the next few years. The main reason for growth is that self service can benefit both customers and companies.
Companies that deliver online self service are able to minimize costs (as long as service is provided efficiently) and benefit from increased customer satisfaction, customer loyalty, lifetime value and advocacy.
in terms of customer satisfaction, there is a clear preference for digital and multi-channel service. However, poor self service can cause the customer to abandon the channel. For organizations, self- service saves costs as long as the service is provided correctly and the information is synchronized between the different channels. Today, customer satisfaction is still very high when a live representative is involved, but our assessment is that in the near future, the picture may change following the entry of innovative tools that enhance the service experience significantly. We expect robots (or “bots”) to become the next preferred channel for self service, with the accumulation of data, which enables a better automatic service than ever before.
The high rate of technology penetration is affecting the state of financial services:
• Collaboration economy – driven by social media
• On the go behavior – driven by intensive lifestyles and the rise of mobile technology
• Convenience seeking – driven by connectivity (“the internet of things” and wearable technology)
Time spent on social networking by internet users worldwide is on the rise, causing more sharing and peer to peer behaviors resulting in the “collaboration economy”.
Global Mobile penetration continues to rise, giving birth to more on the go/ mobile financial solutions. Rising penetration of Wearable Technology offers opportunities for companies.
In the EU, online banking adoption rates are 49% in the EU, and in other countries, USA included, penetration surpassed 50%.
We expect Mobile financial services to grow at an accelerated rate, due to the increase in solutions offered through mobile devices as well as younger demographics demand for ultra-convenient solutions. According to the Federal Reserve, in the USA, use of mobile banking continues to rise but is yet to reach the rates of online banking: 43% of all mobile phone owners, and 53% of all smartphone owners with a bank account, had used mobile banking in the 12 months prior to the survey, compared to 71% who used online banking on a desktop, laptop or tablet computer in the same period.
The following presentation examines trends and best practices in Self Service, with respect to consumer trends, company strategies, tools and best practices in various industries.
We have reviewed the following types of Self Services:
Unassisted Self Service - where a customer can complete a transaction / receive the support he/she needs without requiring a human agent’s assistance at all. For example: online booking and ordering, online fund transferring, etc.
Assisted Self Service - where the customer can access the service at his/her own terms, but does require a human agent on the other side, for example: video tellers / conference calls, live chats with a live agent, email / SMS to an agent, etc.
Covering the top mobile trends and forecasts for 2014, the presentation includes information and recommendations on the top 12 trends for this year: including mobile payments, enterprise apps, beacons for in-store customer engagement and the issues surrounding privacy amongst others.
How Digital Is Becoming A Mobile First ExperienceYuan Wang
We present the latest 2016 mobile marketing statistics and insights, showing increasing consumer adoption and changing behaviour around how people use mobile. We explore various options for using mobile in your marketing such as advertising, apps and campaigns. We summarise the factors influencing how a mobile experience differs from others. We revisit the App vs responsive website debate and propose a new approach. We provide tips on managing your own mobile presence – dos and don’ts, as well as case studies of excellent brand mobile marketing – advertising vs app, larger budget vs smaller budget.
Fjord Trends 2020: Emerging Trends in Business | Accentureaccenture
Accenture's Fjord Trends 2020 provides insight on business trends impacting business, tech & design to help brands thrive in a changing world. Read more.
Role of technology in Travel & Tourism IndustryAxis Softech
Axis Softech is a renowned travel technology company in India, the company has its presence in market since 2005, and its head office is located in Delhi. Axis Softech offers versatile online travel products to travel agents, travel agencies, travel corporates, tour operators; holiday package provider’s etc.The business model of the company is to offer B2C, B2B, B2E, and B2B2C online travel products to these offline players to bring their business online.
A look at the evolution in complexity of marketing due to the proliferation of digital touchpoints and technologies used to manage them, pointing toward the digital transformation of the marketing discipline
A look at what's needed to build digital ecosystems which go beyond building basic user needs into building the brand through distinctiveness and creativity
2016 Continues to reflect the enormous role of Big Data in digital marketing. Wisely used, Big Data can tell us almost everything about our consumers – who they are, what their interests are, what they are interested in buying / doing / drinking etc., where they are and who they are with.
Furthermore, despite consumers' need in protecting their privacy, they are willing to give away details that will help companies personalize better to their personal benefit (for example through personalized discounts, personalized offers etc.).
In order to succeed doing so, companies need to use Big Data by first recognizing the questions they would like to answer; then, gathering the information; and finally, analyzing it.
In 2016, more than ever, simultaneously is the key word – 79% of consumers (and 90% of Millennials) switch devices during a single online activity, according to Get Personal report by Adobe; The usage of applications and social media for messaging continues to grow, creating "data exclusives" who rarely use their mobile for voice calls; and applications of familiar technologies are expanding to new areas (such as location-based technologies which in addition to marketing are also used for business operations, customer services and more).
A look at the state of location-based check-ins today and the need for a global standard for check-ins and check-outs since they form the basis for future local advertising and commerce spend
Digital is resonating in every client conversations; its becoming a business imperative for transformation and value accretion . Here's a snapshot of 2017 Digital trends emanating from multiple client conversations across industries and provide a go forward view for what's coming up in 2017 for enterprises keen on being digital.
Using artificial intelligence in travel, tourism and hospitality industryAtalbihari Baddar
Artificial Intelligence (AI) is a buzzword for recent years and it has impacted many business sectors including banking, agriculture, manufacturing and retail, many sectors have benefited by Artificial Intelligence.
AI, Machine Learning and Data Science are already defining the way we travel now and how we will travel in the future.
All depends on us to understand the power of this genie and use it in more innovative ways to give optimum customer experience, efficient service delivery and increased profits and revenues!
Digitization of Telecom and Smartphone Business: Post-COVID-19 Effects on the...ELEKS
"Digitization of Telecom and Smartphone Business: Post-COVID-19 Effects on the Industry" by Haroon S Khan, Founder & Chairman, SANSO.
The topic covers:
— The need for Digitalization of Telecom/Smartphone Business;
— Pros & Cons;
— Trend Changing;
— Post COVID-19 Effects forecast for the businesses in Telecom;
— Human & Digital world interaction especially in these days
these would be base points mainly;
— Digital currency and its need in this era of digitalization.
The global market for self service is experiencing growth, and research companies predict it will keep growing in the next few years. The main reason for growth is that self service can benefit both customers and companies.
Companies that deliver online self service are able to minimize costs (as long as service is provided efficiently) and benefit from increased customer satisfaction, customer loyalty, lifetime value and advocacy.
in terms of customer satisfaction, there is a clear preference for digital and multi-channel service. However, poor self service can cause the customer to abandon the channel. For organizations, self- service saves costs as long as the service is provided correctly and the information is synchronized between the different channels. Today, customer satisfaction is still very high when a live representative is involved, but our assessment is that in the near future, the picture may change following the entry of innovative tools that enhance the service experience significantly. We expect robots (or “bots”) to become the next preferred channel for self service, with the accumulation of data, which enables a better automatic service than ever before.
The high rate of technology penetration is affecting the state of financial services:
• Collaboration economy – driven by social media
• On the go behavior – driven by intensive lifestyles and the rise of mobile technology
• Convenience seeking – driven by connectivity (“the internet of things” and wearable technology)
Time spent on social networking by internet users worldwide is on the rise, causing more sharing and peer to peer behaviors resulting in the “collaboration economy”.
Global Mobile penetration continues to rise, giving birth to more on the go/ mobile financial solutions. Rising penetration of Wearable Technology offers opportunities for companies.
In the EU, online banking adoption rates are 49% in the EU, and in other countries, USA included, penetration surpassed 50%.
We expect Mobile financial services to grow at an accelerated rate, due to the increase in solutions offered through mobile devices as well as younger demographics demand for ultra-convenient solutions. According to the Federal Reserve, in the USA, use of mobile banking continues to rise but is yet to reach the rates of online banking: 43% of all mobile phone owners, and 53% of all smartphone owners with a bank account, had used mobile banking in the 12 months prior to the survey, compared to 71% who used online banking on a desktop, laptop or tablet computer in the same period.
The following presentation examines trends and best practices in Self Service, with respect to consumer trends, company strategies, tools and best practices in various industries.
We have reviewed the following types of Self Services:
Unassisted Self Service - where a customer can complete a transaction / receive the support he/she needs without requiring a human agent’s assistance at all. For example: online booking and ordering, online fund transferring, etc.
Assisted Self Service - where the customer can access the service at his/her own terms, but does require a human agent on the other side, for example: video tellers / conference calls, live chats with a live agent, email / SMS to an agent, etc.
Covering the top mobile trends and forecasts for 2014, the presentation includes information and recommendations on the top 12 trends for this year: including mobile payments, enterprise apps, beacons for in-store customer engagement and the issues surrounding privacy amongst others.
How Digital Is Becoming A Mobile First ExperienceYuan Wang
We present the latest 2016 mobile marketing statistics and insights, showing increasing consumer adoption and changing behaviour around how people use mobile. We explore various options for using mobile in your marketing such as advertising, apps and campaigns. We summarise the factors influencing how a mobile experience differs from others. We revisit the App vs responsive website debate and propose a new approach. We provide tips on managing your own mobile presence – dos and don’ts, as well as case studies of excellent brand mobile marketing – advertising vs app, larger budget vs smaller budget.
Fjord Trends 2020: Emerging Trends in Business | Accentureaccenture
Accenture's Fjord Trends 2020 provides insight on business trends impacting business, tech & design to help brands thrive in a changing world. Read more.
Role of technology in Travel & Tourism IndustryAxis Softech
Axis Softech is a renowned travel technology company in India, the company has its presence in market since 2005, and its head office is located in Delhi. Axis Softech offers versatile online travel products to travel agents, travel agencies, travel corporates, tour operators; holiday package provider’s etc.The business model of the company is to offer B2C, B2B, B2E, and B2B2C online travel products to these offline players to bring their business online.
Travelport and IBM Blockchain | Think 2019IBM Blockchain
Travel technology provider Travelport has invested significantly in a digital transformation journey over the last several years. They recognize that Blockchain can improve efficiencies in the travel distribution marketplace, making distribution more affordable to long-tail content providers like B&Bs, small local boutique hotels, Airbnb hosts, excursion providers, etc. By utilizing IBM Blockchain, Travelport’s new solution will significantly reduce costs for managing travel content so that long-tail content providers can reach their travelers more efficiently and on a larger scale. Learn how the platform will unlock the marketplace for long-tail travel content and help small businesses compete in the fast-growing global travel industry.
Turn blockchain strategy into business outcomes: https://ibm.co/2DrICPl
How to generate more sales in the "look to book" process and beyond. Because the traveller today is searching for more personalized experience, and data can provide crucial consumer insights to travel companies allowing them to provide a much more individually relevant planning experience.
And for the rest of the digital world, in general.
By Skift with help of Boxever, 2014
Evolution of Digital Marketing Wendy SmalleyWendySmalley1
How consumers use technology and the impact on their lives. From desktop to mobile devices, from dial-up to wireless connectivity, the power to the people and how technology bypasses cultural differences.
This is a presentation delivered by Katie King at the UKInbound tourism conference, on "How can marketing professionals adapt to survive & thrive in a world of AI?"
https://www.ukinbound.org/events/tourism-marketing-in-a-digital-age-seminar/
11Proposal Part One - Part 1 Influence of Internet on TourismSantosConleyha
11
Proposal Part One - Part 1: Influence of Internet on Tourism Industry
Research Proposal: Influence of Internet on Tourism Industry
Introduction
The tourism industry has been among the best-valued sectors within the nation to generate massive revenue for the government. Besides, the industry is considered among the earliest since it started several decades ago. For an extended period, the industry uses Integrated Marketing Communications to promote their various products and services to the entire world. The introduction of technology in the industry leads to improvements in the sectors. Most individuals without extensive information on the tourism industry can access the data in their comfort zones. It implies that IT and internet technology play a significant role in ensuring effective strategy due to its existence globally.
Most European countries have tried to promote and implement internet technology in ensuring satisfactory delivery of products and services (Kayumovich, 2020). Since it has a custom within the tourism and hotel industry to provide intangible products and services, including but not limited to services alongside comfort, the internet has been an effective method of delivering its messages to the targeted customers. Also, through internet technology, the industry has achieved more customers in the global market, including the European market. The promotion of branding within the European tourism industry has been effective due to the introduction and implementation of internet technology. Thus, the internet is believed to significantly influence the tourism industry in various sectors, including but limited to infrastructure, travel, alongside the marketing sector. Before introducing the internet alongside the IT, travelling of customers was dangerous and unpleasant since travellers had constraint understanding of locations they were visiting.
As a result, the existing vacationers of time had limited knowledge of the cultures and terrain alongside the climate change and patterns necessary to stimulate the travelling issues. Therefore, tourism sectors, including but not limited to tour companies, travel agencies and other like hotels, had developed strategies necessary to promote booking and reservation processes (David-Negre et al. 2018). However, several decades ago, popular sites were visited by tourists. It implies that the tourism sectors within the local or remote area faced challenges of securing sufficient clients as people were could not define the destination. Also, shortage of information on a particular region leads to reduced travelling by visitors. The research involved the utilization of relevant literature review on the subject matter to provide factual information. Therefore, the report offers adequate information on the influence of the internet on the tourism industry. This research would give me the stage to show my finding and view and also propose how the internet can be leveraged to an extend i ...
11Proposal Part One - Part 1 Influence of Internet on TourismBenitoSumpter862
11
Proposal Part One - Part 1: Influence of Internet on Tourism Industry
Research Proposal: Influence of Internet on Tourism Industry
Introduction
The tourism industry has been among the best-valued sectors within the nation to generate massive revenue for the government. Besides, the industry is considered among the earliest since it started several decades ago. For an extended period, the industry uses Integrated Marketing Communications to promote their various products and services to the entire world. The introduction of technology in the industry leads to improvements in the sectors. Most individuals without extensive information on the tourism industry can access the data in their comfort zones. It implies that IT and internet technology play a significant role in ensuring effective strategy due to its existence globally.
Most European countries have tried to promote and implement internet technology in ensuring satisfactory delivery of products and services (Kayumovich, 2020). Since it has a custom within the tourism and hotel industry to provide intangible products and services, including but not limited to services alongside comfort, the internet has been an effective method of delivering its messages to the targeted customers. Also, through internet technology, the industry has achieved more customers in the global market, including the European market. The promotion of branding within the European tourism industry has been effective due to the introduction and implementation of internet technology. Thus, the internet is believed to significantly influence the tourism industry in various sectors, including but limited to infrastructure, travel, alongside the marketing sector. Before introducing the internet alongside the IT, travelling of customers was dangerous and unpleasant since travellers had constraint understanding of locations they were visiting.
As a result, the existing vacationers of time had limited knowledge of the cultures and terrain alongside the climate change and patterns necessary to stimulate the travelling issues. Therefore, tourism sectors, including but not limited to tour companies, travel agencies and other like hotels, had developed strategies necessary to promote booking and reservation processes (David-Negre et al. 2018). However, several decades ago, popular sites were visited by tourists. It implies that the tourism sectors within the local or remote area faced challenges of securing sufficient clients as people were could not define the destination. Also, shortage of information on a particular region leads to reduced travelling by visitors. The research involved the utilization of relevant literature review on the subject matter to provide factual information. Therefore, the report offers adequate information on the influence of the internet on the tourism industry. This research would give me the stage to show my finding and view and also propose how the internet can be leveraged to an extend i ...
This presentation was given at The Trinity Forum in Taipei September 21, 2014. The Trinity Forum is a think tank for Airports, Brands and DutyFree/Travel Retailers hosted by ACI - Airports Council International and The Moodie Report. This presentation gives top line insight on how disruptive technology is changing the experience for travelers and how IBeacons, Smartphones like the Iphone6, wearable technology, mobile payments, applications and Social Media can now be harnessed in more powerful ways.
EyeforTravel Travel Distribution Summit Europe 2013; 2 fantastic days with a combination of a great speaker line-up, high quality travel industry case studies and plenty of time for networking.
Here our notes and learnings.
In 2014, they are looking at 14 trends they think it will drive travel industry and consumers this year and beyond. Design, user experience, data, and ease of travel will define travel trends in 2014, and the14 trends reflect that.
Top Trends from SXSW Interactive 2014. The Big Roundup.Ashika Chauhan
SXSW wasn’t just about one or two pieces of new tech, what it actually felt like was a glimpse into the not-so-distant future.
Trends you might of heard of like wearables, data and the internet of things are still around, but they’re beginning to grow-up and different industries are beginning to be disrupted as a result.
More than anything, the conference instilled a sense of responsibility in me. The decisions we make today, as people, as agencies and as brands will define the future we live in tomorrow.
The deck covers the most prominent trends from this year. I'd love to hear your thoughts, say hello @ashikachauhan.
Ashika Chauhan is Big’s Digital Experience Director and is passionate about creative innovation.
The Rise of Reality Learning Thought PaperMarek Hyla
This Thought Paper describes how extended reality techniques could be used in the learning space. It was created in the Think Tank CoE of Talent Development and Learning Practice of Accenture Capability Network.
“ A proper Big Data strategy makes it possible to once
again have personal relationships with consumers.”
Stef Driessen Sector Banker at ABN AMRO
IQNOMY Customer profiles Center Parcs increase conversion of its website and marketing campaigns
The power of personalized communication through the internet
Check out the 5 travel and leisure trends of 2025 and find out how hyperpersonalization and human centric technology can play a pivotal role in digital transformation.
Top 5 Travel & Consumer Leisure Trends in 2025 | WNSRNayak3
Check out the 5 travel and leisure trends of 2025 and find out how hyperpersonalization and human centric technology can play a pivotal role in digital transformation.
Skift Report: 14 Global Trends That Will Define Travel in 2014Rafat Ali
At the start of 2014, we’re looking at 14 trends we think will drive travel industry and consumers this year and beyond. Design, user experience, data and ease of travel will define travel trends in 2014, and our 14 trends reflect that.
Similar to Technology in the Travel Industry - Insights (20)
The travel market is an intense industry with travel agencies and diverse other companies all vying to provide the best experience, the best pricing, as well as new ways to boost their sales. With so many different approaches available, what are some of the best travel agent tips to boost your sales while still maintaining that human touch that people come to expect from their travel agents?
Improve customer service to empower your clientsTTS
Improving customer service is a never-ending challenge. Here is a list you - as a travel agent - should be paying attention to in order to improve your customer service.
Why business travelers still prefer travel agentsTTS
With such a large variety of self-booking tools and other helpful aids for business flights, one might wonder why the business community still has such a strong connection with travel agencies. The truth is, there are a huge number of benefits conferred upon business travelers when they work with travel agencies and a business that does not use quality travel agencies can be losing out not only on exceptional customer service and support but even losing money as well. So what are some of the top reasons to continue using a travel agency for your business travelers?
The concepts of yield management in the airline industry have an impact on customer feelings of price fairness, also affecting customer loyalty.
Website: tts.com
Blog: blog.tts.com
Facebook: facebook.tts.com
Linkedin: linkedin.tts.com
Google Plus: googleplus.tts.com
Youtube: youtube.tts.com
Why Millennials are the most likely to hire a travel agentTTS
It's one of the best open secrets: Millennials are the most likely generation to hire a travel agent.
Website: tts.com
Blog: blog.tts.com
Facebook: facebook.tts.com
Linkedin: linkedin.tts.com
Google Plus: googleplus.tts.com
Youtube: youtube.tts.com
Why And How Travel Agents Should Use Social MediaTTS
Around the year 2008, all social media websites had a combined viewership of approximately 2.1 trillion page views. However, this statistic soon increased to mind-boggling numbers. Social media has begun to play a huge role – for individuals as well as businesses and organizations – because it helps them to come closer to each other and provides them with a direct channel to interact with each other.
Originally shared on: http://tts.com/en/blog/why-and-how-travel-agents-should-use-social-media
In 2014 TTS had great accomplishments, we launched new solutions, released new versions and conquered new markets - http://bit.ly/1zxHeBB .
Stay tuned to find out how we can help you take your business to the next level in 2015!
Africa has been known as having the second fastest growing mobile market. It is obvious that technology is impacting the lives of many and has allowed Africans to overcome distance and stay better connected with relatives and friends. Due to technology, people found a job, their access to information is better and many have started their own businesses, among which many are technology focused.
Clearly, Africa is growing and has refreshed its perspective on ICT. Ever since TTS took the plunge of doing business in Africa, we have witnessed a high response to our solutions Following the above mentions, African businesses have specific needs and there is a specific technology to address their needs.
Travelport Mobile Agent - The story behind one great app for travel agentsTTS
Many people ask us how TTS came up with the idea of Travelport Mobile Agent. So here we are, revealing the whole story.
Travelport Mobile Agent is the first solution providing mobile access to the GDS, more exactly, all Travelport GDS - Galileo, Apollo, Worldspan - offering full mobility to the travel agent in a secure environment and with an optimized user experience.
TTS is a global leading player in the development of innovative solutions for the travel and tourism industry. TTS develops technology solutions for travel agents, consolidators, airlines and corporations, and is also a Travelport Partner, belonging to the Travelport Developer Network.
Website: tts.com
Blog: blog.tts.com
Facebook: facebook.tts.com
Linkedin: linkedin.tts.com
Google Plus: googleplus.tts.com
Youtube: youtube.tts.com
One of the polemical topics in the travel technology industry is the NDC - IATA's New Distribution Capability. It is truly a complex topic. From a technology point of view, NDC is an easy to follow standard that allows anyone to connect to the airlines' rich content, whereas in terms of business impact, there is still a lot of debate around it and until things get clearer, there is no defined direction to where it will take us.
Originally posted at: http://tts.com/en/blog/8-important-questions-about-ndc
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
London Country Tours, the foremost travel partner offers customized Stonehenge tours from London coming with private tour guides and direct access to the inner circles. Visit: https://www.londoncountrytours.co.uk/tour/tours-to-stonehenge-oxford/
Its running cost is among the diverse vital aspects you must consider before buying an electric scooter. Calculate the cost of getting e-scooter charge for your regular usage to calculate its economic efficiency, similar to people who investigate the mileage of petrol or diesel-driven scooters.
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About the Company:
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13. Changes in the industry
Completely
agree
82%
Attitude’
Disagree change
6%
12% Partly agree
“I can find everything I need
to plan and book my vacations
on the Internet.”
18. Low Cost Airline Companies
The most important trend in the next decade
is the further expansion of LCC market share
“ by Amadeus / Oxford University
”
19. New Distribution Models
Direct
Selling
(Online)
IATA NDC
(New Distribution
Capabilities)
New GDS’s
(Booking.com,
Yelp, etc.)
Content
Aggregators
(Viator)
OTA’s
(Expedia,
Priceline)
20. New Players
The industry’s forecasted growth, together with the new distribution models
and available capital, enabled the rise of new players that are already leaders
in their sector.
21. Never has the travel industry
been so connected to and
so dependent on Technology...
24. Mobile
This year the number of
mobile devices
will be superior
to the number of people.
7.7 vs
7.1 Mil milhões Mil milhões
25. Mobile travel bookings
projected to comprise over 25% of
the US online travel market in 2015
up from 2% in 2011”
- Phocuswright, 2013
26. Mobile
The use of mobile devices during the “Travel Life Cycle”
“The dreaming,
planning and
booking have been
extended through
Mobile Technology.”
Dream
Plan
Explore
Book
Share
Opportunity
28. Metasearch
“A metasearch engine is a search tool that sends user
requests to several other search engines and/or
databases and aggregates the results into a single list
or displays them according to their source. Metasearch
engines enable users to enter search criteria once and
access several search engines simultaneously.”
- Wikipedia
29. Metasearch
basis
“ Expedia CEO (2013)
Priceline
bought Kayak
for $1.8 billion
Rised in
2012/2013
2012 2013 2014
Expedia
invested in
Room77 and
$632 million to
take a 62% stake
in Trivago
TripAdvisor
launched its
own metasearch
Google
integrated
flights with
Google Maps
…?
” Metasearch absolutely exploded on a year-to-year
30. But Google is taking over the travel world…
13
The integration of
Flight Finder and Hotel
Finder into Google
Maps means they can
own the entire
customer journey.
Metasearch
With the integration of Flight Finder and of Hotel
Finder, Google prepares to assume the control…
31. Metasearch + Mobile
Day Use
Hotels
Daytime only rentals
“For work, rest and
rendez-vous...”
Hotel Tonight
65% of people who book a
hotel room within 24 hours
of checking in do so
from a mobile device.
(Expedia, 2013)
oportunity
Concierge
Apps
Build a digital bridge
with your customers
and engage with
them before, during
and after.
33. Peer-to-Peer
“Sharing Economy”
The sharing economy (sometimes also referred to as
the peer-to-peer economy, mesh, collaborative
economy, collaborative consumption) is a socio-economic
system built around the sharing of human
and physical resources. It includes the shared creation,
production, distribution, trade and consumption of
goods and services by different people and
organisations.
- Wikipedia
34. Peer to Peer
Rental
Accommodation
Tours and Guide
Services
• Avis bought Zipcar for US$500 million in 2013
• OTAs are now listing properties from Airbnb, HouseTrip and HomeAway
• TripAdvisor now has more than 500,000 vacation rental properties listed, in
addition to its 758,000 hotels and B&Bs
Car Sharing
Services
35. 12
10
8
6
4
2
0
2008 2009 2010 2011 2012 2013
Million Guests
Peer to Peer
opportunity
+150%
2013 vs 2012
guests in 2013 10M
+550m
properties
worldwide
outnumber
IHG & Hilton
hotel rooms
in 2014
36.
37. Big Data
"It is a term used to describe a massive volume of both
structured and unstructured data that is so large that it's
difficult to process using traditional database and software
techniques.”
- Webopedia
38. In 2013 the world generated around
2.8 trillions GB of data
with less than 1%
being analised
- IDC
39. Big Data
Transactional Data
Typical transactional
data including invoices,
payment orders,
storage records and
deliveries.
Where does data come from?
Social Data
This can include data
from social media
services and
functionality such as
Facebook Likes, Tweets
and YouTube Views.
Machine Data
This data can consist of
information gathered
from industrial
equipment, real-time
data from sensors ad
web logs that track user
behavior online.
40. Big Data
What are the opportunities for the
industry?
What have your
friends done
recently?
How can I improve
my processes and
increase my sales?
Which are
and what do my
clients like?
Customized alerts
Opportunity
41. Big Data | Industry examples
Based on Location
“We see you have just
arrived in Frankfurt and your
final destination is
Heidelberg. Did you know
there is a Deutsche Bahn
train that can get you there
in 45 minutes?
Based on Social
Media relationships:
“Four of your Facebook
friends have recently
visited Bermuda, so we’re
offering 20% off to try it for
yourself”
Based on schedule
disruptions
“We are sorry to see that
you missed your fligt
departure. Would you like a
seat in First Class for the
15:15 flight?”
43. Forecast Global Sales Volume of Internet Access Devices by Type
1600
1400
1200
1000
800
600
400
200
0
2012 2013 2014 2015 2016 2017
Smartphones
Tablets
Netbooks
Laptops
Desktops
2012 - 2017
Source: Euromonitor International
Million Units
Mobile will be King!
44. Mobile will be King!
How do I get to
my hotel from
here?
What
attractions are
near to my
hotel?
How do I get to
my business
meeting from
here?
Where is a good
restaurant for a
business meeting
within walking
distance?
Localization
Mobile
sweetspot
Context
Relevance
54. We
started
in
2011
with
the
mission:
EMPOWER
PEOPLE
About TTS
“SOLVE
THE
UNSOLVED”
.AUTOMATE
|
Enhancing
service
level
.SIMPLIFY
|
Transforming
complicated
processes
in
intuiGve
workflows
.OPTIMIZE
|
Bringing
cost
effecGveness
to
the
business
55. For whom
Consolidators Travel agencies Airline
Companies
Companies
TTS
acts
in
the
industry
of
travel
and
tourism
and
develops
soluGons
for:
56. Global Presence
+
3.150
clients
1002
781
428
129
Offices
in
Lisbon,
Barcelona
and
Miami
584
76
158
Last
update:
October
2014
:
TTS
Lab
57. Follow us
we only share interesting stuff
tts.com
youtube.tts.com
linkedin.tts.com
blog.tts.com facebook.tts.com
googleplus.tts.com