Improving customer service is a never-ending challenge. Here is a list you - as a travel agent - should be paying attention to in order to improve your customer service.

1. IMPROVE CUSTOMER SERVICE
TO EMPOWER YOUR CLIENTS
– CHECKLIST –

2. Providing good customer service
means not just doing right by
your customer, but by assisting
your customer with all of their
needs.
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3. So what sort of things of this travel
agent’s checklist do you need in
order to improve customer service?
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4. 1 – SPECIALIZATION
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• When a customer comes to you, they
are looking for something much more
complex than just booking flights and you
need to be ready to deliver.
• Specialization can look like focusing your
travel agent specialties in a given area or
region and making yourself an expert in
those areas.

5. 1 – SPECIALIZATION
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• With so many information available online
many of your clients will already know what
they intend to go and what they want to do.
What they want from their travel agent is
something that will set the trip apart.
• Learning how to specialize and spot those
little life-changing add-ons can help foster
goodwill, build trust, and bring your
customer relations to the next level.

6. 2 – INSPIRING TRUST
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• One of the things you must 100% know if you
are going to have successful travel agencies
is how to inspire trust.
• Your success depends on your clients’ trust.
• Having a genuineness and an honesty about
everything you do is crucial to being able to
sell more – and more importantly, give your
customers an even better experience.

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3 – SELF-EVALUATION
• One of the most important tips for
improving any customer experience is to
improve yourself with critical self-
evaluation.
• Self-evaluation should be done on an
ongoing basis.

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3 – SELF-EVALUATION
• With so much vying for the attention of
your prospective customers, you need to
know with 100% certainty that you are
giving your clients the best they can get
anywhere.
• By self-evaluating your work regularly
you ensure that you take advantage of
emerging market trends to benefit your
customers.

9. 4 – QUICK RESPONSE TIMES
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• One of the hallmarks of excellent customer
service is the ability to actually reach you.
• If you are unavailable to help your clients
when they most need you, they will be
clients you will not see again.
• Solutions like Travelport Mobile Agent are
indispensable for travel agents to be
available every time your clients need your
support.

10. 5 – SELL YOUR EXPERTISE
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• You should sell your expertise, what
your clients cannot buy for themselves:
a specialized, customized, unique
experience.
• The more special and unique you can
make their experience, the more satisfied
your customers will be.

11. So learn to offer the best customer
service you can.
You will become a travel agent known
for exceptional customer service.
And the word spreads out…
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